Name: Xterra Solutions
Address: 550 California St., Suite 804, San Francisco, United States, CA, 94104, US
Telephone: 4158449700
Price range: $150 - $199
Rating: 5.0

The Insight to Outperform

If your business is overwhelmed by IT demands or concerned about security and downtime, you’re not alone, and you’re in the right place. At Xterra, we specialize in providing white-glove, security-first IT Managed Services that help SF Bay Area companies stay online, secure, and focused on what they do best.

Min project size
$10,000+
Hourly rate
$150 - $199 / hr
Employees
10 - 49
Locations
San Francisco, CA
Year founded
Founded 2009
Languages
Timezones

Overview by:

Aaron Burris

Co-Founder & SVP Business Development About the Team

No have been added yet...

Pricing Snapshot

Min. project size $10,000+

Avg. hourly rate $150 - $199 /hr

Rating for cost 5 /5

What Clients Have Said

Xterra Solutions offers competitive pricing that fits clients' budgets, providing good value for cost across various project sizes and scopes. Clients appreciate their proactive support, timely delivery, and commitment to quality, often highlighting their responsiveness and alignment with client needs.

This summary is based on verified Clutch reviews.

Most Common Project Size

$50,000 - $199,999 based on 7 reviews

< $49,999 $50,000 - $199,999 $200,000 - $999,999 > $1,000,000

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Xterra Solutions Review Insights

Overall Review Rating

5.0

Quality 5.0
Schedule 4.9
Cost 5.0
Willing to Refer 5.0

Top Mentions

Review Highlights

Comprehensive IT Solutions

Xterra Solutions offers a wide range of IT services, including managed services, IT strategy, and infrastructure support. Their comprehensive offerings are tailored to client needs and industry standards.
Exceptional Customer Service

Xterra Solutions is recognized for their commitment to client satisfaction, providing responsive and thoughtful service. Clients appreciate their proactive approach and consistent communication, often describing the team as friendly and easy to work with.
Effective Communication

Clients appreciate Xterra Solutions’ clear and consistent communication throughout project lifecycles. They utilize various communication tools effectively, ensuring clients are informed and engaged with ongoing progress.
Challenges with Personnel

While Xterra Solutions generally maintains a high standard of service, they face challenges typical of small businesses, such as personnel turnover. They mitigate these issues with thorough onboarding and knowledge transfer.
Strong Project Management

Clients consistently praise Xterra Solutions for delivering projects on time and within budget. Their project management skills are highlighted as efficient and responsive, ensuring client satisfaction and minimal disruptions.
No Major Areas for Improvement

Most clients report no significant areas for improvement, indicating high satisfaction with Xterra Solutions’ services. Any minor issues encountered are addressed promptly and professionally.

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IT Managed Services
$50,000 to $199,999
Jan. 2016 - Ongoing

5.0

Quality: 5.0

Schedule: 4.5

Cost: 5.0

Willing to Refer: 5.0

"They've continually provided exceptional white-glove services since the start of our relationship."

Apr 22, 2022

Director of Tech & Cybersecurity, Horsley Bridge Partners

Joshua Kirkes

Financial services
San Francisco, California
51-200 Employees
Online Review
Verified

Xterra Solutions, Inc. is helping a venture capital firm manage and support all of their infrastructures, from the network to end-users. They provide remote support, monthly service check-ins, and more.

Xterra Solutions, Inc. has been providing the client with quality white-glove services. Their client is impressed with their transparency in processes and expertise in technology and business strategy. They are also willing to adapt to various situations to support new people and products.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Horsley Bridge Partners (“HBP”) has been investing with the world’s leading private equity and venture capital funds since 1983. As the Director of Technology and Cybersecurity since 2015 I have been tasked with ongoing selection, adoption and management of technology for the firm.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Xterra Solutions, Inc.?

We initially engaged Xterra to perform an IT assessment to better understand the health and security state of the firm from an outside perspective. At that time, we had a combination of internal IT staff and an MSP. The MSP was focused on network and security management & support and the internal staff was responsible for everything else. We decided bring in Xterra to manage and support all infrastructure from the network to end-users.

SOLUTION

How did you select this vendor and what were the deciding factors?

As a venture capital firm, security and availability of IT services are particularly important. We were looking for a company with experience in our industry that understands how to provide a white glove IT support experience for our end-users.

Describe the project in detail and walk through their service package.

full helpdesk services
remote support
onsite services as needed
remote monitoring
monthly service check-in
semi-annual strategic business review
established standards for full tech stack support for any/all existing technologies

How many resources from the vendor's team worked with you, and what were their positions?

CEO, SVP BizDev, Director of E, Service Manager as well as technicians, sys admins and network admins. cover high, low levels of staff and why that is important

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

When bringing Xterra Solutions onboard as our MSP HBP was facing many challenges in the organization that I was specifically hired to overcome. Aging Infrastructure, inconsistent security patching, limited asset inventory, limited monitoring and lacking documentation just to name a few. Xterra was able to immediately take over our helpdesk function including using their own ticketing system allowing me to focus on primary challenges at hand.

How effective was the workflow between your team and theirs?

Xterra Solutions was able to integrate their ticketing and monitoring but also customize the workflow so my users retained a consistent experience along with the white glove service they were accustomed to. Xterra also allowed me to remain a part of the remediation process as needed and incorporate workflows that require internal authorization for change management and accountability.

What did you find most impressive or unique about this company?

Transparency in process. Willingness to adapt to support new people and products, High touch white glove service. Expertise in seemingly all areas of technology and business strategy.

Are there any areas for improvement or something they could have done differently?

As Xterra is a small business, the are not immune to personnel challenges, however, Xterra has gone to great lengths to overcome these challenges by providing detailed onboarding and shadowing of existing engineers so as to maintain a deep level of working knowledge for us as a client.

RATINGS

5.0

"It is easy for me to give Xterra a 5 star rating. They continue to provide exceptional service with transparency and accountability throughout."

Cloud Consulting & SI Cybersecurity IT Strategy Consulting
$200,000 to $999,999
Feb. 2023 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Xterra Solutions, Inc. impressed us with their skilled engineers, excellent advice, and great partnership."

Aug 7, 2024

Director of Technology, Shartsis Friese LLP

Brian N Ruthruff

Legal
San Francisco, California
51-200 Employees
Online Review
Verified

Xterra Solutions, Inc. provides IT services for a law firm. The team handles network security and server infrastructure deployment, on-prem server migration, and Azure virtual desktop solution implementation.

Throughout the engagement, Xterra Solutions, Inc. has delivered milestones on time. The team has managed a placeholder approach and has been responsive to the client's needs. Overall, Xterra Solutions, Inc. has stood out with their skilled engineers, excellent advice, and great partnership.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Director of Technology of Shartsis Friese LLP

Describe what your company does in a single sentence.

Shartsis Friese LLP, a leading San Francisco law firm, specializes in high-quality practice areas that serves the needs of businesses and sophisticated individuals providing top-tier legal services with the approachability of your local law-office, Shartsis Freise combines deep expertise and experience in several fields of law, including corporate, intellectual property, real estate, complex litigation, and much more.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Xterra Solutions, Inc. to accomplish?

Network Infrastructure Upgrade
Office move and Cloud Migration
Tier 3 IT Support Services
Network Security

SOLUTION

How did you find Xterra Solutions, Inc.?

Referral

Why did you select Xterra Solutions, Inc. over others?

Great culture fit
Good value for cost
Company values aligned

How many teammates from Xterra Solutions, Inc. were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Network and server infrastructure deployment at new office location.
Implement new Azure Virtual Desktop solution to replace previous solution.
Deploy DUO MFA standard.
On-prem file server migration.
Add password-less authentication security to wired and wireless networks.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

No unplanned downtime during project and post-implementation. This is critical for a law firm and Xterra delivered.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Placeholder

What was your primary form of communication with Xterra Solutions, Inc.?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

Xterra Solutions, Inc. impressed us with their skilled engineers, excellent advice, and great partnership.

Are there any areas for improvement or something Xterra Solutions, Inc. could have done differently?

The current project is not on-track for its original delivery date due to an unforeseen licensing issue. This issue, solution, and impact were all clearly documented and communicated to my team. For any critical issues Xterra delivered on time and budget.

RATINGS

5.0

Cloud Consulting & SI IT Managed Services IT Strategy Consulting
$50,000 to $199,999
July 2022 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They are very responsive to our needs."

May 24, 2024

Executive Director, Joseph Saveri Law Firm, LLP

Derek J Ryan

Legal
San Francisco, California
11-50 Employees
Online Review
Verified

Xterra Solutions, Inc. provides IT managed services for a law firm. They help develop the client's IT infrastructure, assist with an office move, and improve customer service.

Thanks to Xterra Solutions, Inc., the client has moved offices virtually without downtime. The team delivers projects on time and responds promptly to needs. They communicate clearly through in-person and virtual meetings. Their leadership and understanding of the law firm stand out.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Executive Director of Joseph Saveri Law Firm, LLP

Describe what your company does in a single sentence.

The Joseph Saveri Law Firm represents individuals and businesses, with a particular focus on class actions involving antitrust-related issues and complex business disputes.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Xterra Solutions, Inc. to accomplish?

Improve client service
Further develop IT infrastructure
Build a relationship with a trusted partner

SOLUTION

How did you find Xterra Solutions, Inc.?

Online Search

Why did you select Xterra Solutions, Inc. over others?

High ratings
Close to my geographic location
Great culture fit
Good value for cost
Company values aligned

How many teammates from Xterra Solutions, Inc. were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired Xterra to improve our IT customer service needs, develop a road map to improve our IT infrastructure and assist with an office move.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Xterra has been much more responsive to our employees needs when encountering IT problems, their ticketing system is very good and their support team is very responsive. We successfully moved offices with virtually no down time and we are currently working with Xterra on a move to Azure which was part the of the roadmap that Xterra helped with.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We met weekly during the projects, were assigned a lead project manager who used software to show us where we stood in terms of meeting our goals. Projects have been delivered on time and they are very responsive to our needs. I would recommend Xterra to others looking for great Managed Services Provider.

What was your primary form of communication with Xterra Solutions, Inc.?

In-Person Meeting
Virtual Meeting

What did you find most impressive or unique about this company?

They understand the law firm environment, I think their leadership team is great. We meet 2 times to get a better overall understanding of where we stand and Xterra is great about alerting us to possible issues down the road. Everyone from the client support to the engineers are easy to work with and communicate very well.

Are there any areas for improvement or something Xterra Solutions, Inc. could have done differently?

I don't think so, when we have alerted them to possible issues with a ticket, they take care of it right away.

RATINGS

5.0

Cybersecurity IT Managed Services IT Strategy Consulting
Confidential
Aug. 2023 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They have highly skilled and very personable technicians."

Jan 23, 2024

Director of Operations, Venture Capital Firm

Alexandria Dames

Financial services
Palo Alto, California
11-50 Employees
Online Review
Verified

Xterra Solutions, Inc. provides managed IT services for a venture capital firm. The tasks include 24/7 end user support, IT strategy, asset management, and procurement.

Thanks to Xterra Solutions, Inc., the client has identified and resolved existing issues quickly. The team has executed a smooth workflow through regular status meetings and effective communication. They are skilled, personable, responsive, and thoughtful.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Director of Operations

Describe what your company does in a single sentence.

Venture capital with a focus on helping late-stage tech companies become leaders in their respective markets

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Xterra Solutions, Inc. to accomplish?

Provide first-rate Managed IT Services
Resolve longstanding Okta authentication issues leftover from previous MSP
Improvements to Responsiveness & quality of IT support Backups Internet redundancy Security Procurement management

SOLUTION

How did you find Xterra Solutions, Inc.?

Online Search
Referral
Clutch Site

Why did you select Xterra Solutions, Inc. over others?

High ratings
Close to my geographic location
Pricing fit our budget
Great culture fit
Good value for cost
Referred to me
Company values aligned

How many teammates from Xterra Solutions, Inc. were assigned to this project?

Describe the scope of work in detail. Please include a summary of key deliverables.

IT Service Management that includes:

24/7 end-user support
Proactive monitoring and management
IT strategy and planning
IT asset management
IT procurement
1 place for all IT purchasing Vendor management - Apple, VoIP, Telecom, etc.
License management – M365, Adobe, etc. IT Budgeting
Full IT toolset: Okta SSO, Duo MFA, Umbrella, DarkWeb monitoring, vulnerability scan on deploy using Qualys, and several other tools.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Xterra has gotten to the root cause of longstanding issues that stumped our previous IT provider | Faster response for issues

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Xterra's project management has been high quality. The process of transitioning from our old provider to Xterra was well managed with regular status meetings & communication.

What was your primary form of communication with Xterra Solutions, Inc.?

In-Person Meeting
Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

Responsive and thoughtful service. They have highly skilled and very personable technicians.

Are there any areas for improvement or something Xterra Solutions, Inc. could have done differently?

None - They just get it, every single team member (there is consistency and they communicate so well)

RATINGS

5.0

Cloud Consulting & SI Cybersecurity IT Managed Services
Confidential
Aug. 2020 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They always stay on top of the latest and greatest things; they're constantly improving their services."

Jan 9, 2024

Chief of Staff, Chequers Financial Mangement

Josephine Winder

Financial services
San Francisco, California
11-50 Employees
Online Review
Verified

Xterra Solutions, Inc. provides ongoing managed IT services for a tax and financial planning firm. The team is responsible for 24/7 support, IT asset management and budgeting, and a full IT toolset.

Thanks to Xterra Solutions, Inc.'s efforts, the client has reduced the downtime in technology and improved the onboarding procedures. The team is responsive, open to feedback, timely, and willing to help. Overall, they check in regularly and are incredibly proactive and friendly partners.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Chief of Staff of Chequers Financial Mangement

Describe what your company does in a single sentence.

We are a boutique Tax and Financial Planning firm that provides dedicated and tailored advisory services to a select list of high-net worth and ultra-high net worth clients.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Xterra Solutions, Inc. to accomplish?

Chequers wanted a provider to give us the kind of white glove service we give to our clients and more!
We needed assistance with a full company move to another location.
We were ready to pivot away from our previous IT services provider, who was not local and was unable to deliver reliable, engaged support to my team. Delivering a premium experience to our clients is an essential part of our business, and we were looking for an IT partner that would allow us to meet that mark.

SOLUTION

How did you find Xterra Solutions, Inc.?

Online Search
Referral
Google

Why did you select Xterra Solutions, Inc. over others?

High ratings
Close to my geographic location
Pricing fit our budget
Great culture fit
Good value for cost
Company values aligned
Team members are super knowledgeable and very attentive to our needs.

How many teammates from Xterra Solutions, Inc. were assigned to this project?

Describe the scope of work in detail. Please include a summary of key deliverables.

IT Service Management that includes:

24/7 end-user support
Proactive monitoring and management
IT strategy and planning
IT asset management
IT procurement - 1 place for all IT purchasing
Vendor management - VoIP, Telecom, etc.
License management – M365, Adobe, etc.
IT Budgeting
Full IT toolset: Okta SSO, Duo MFA, Umbrella, DarkWeb monitoring, vulnerability scan on deploy using Qualys, and several other tools.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Reduction in technology related downtime.
Improved new hire onboarding procedures.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Xterra has proven to be very responsive to feedback, and has worked with us to develop standards that are specific to our needs. They are generally able to deliver on last-minute requests brought on by unforeseen events, and regular check-ins with their management team provide a forum to address concerns.

What was your primary form of communication with Xterra Solutions, Inc.?

In-Person Meeting
Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

Xterra has been such a breath of fresh air since the inception of our business relationship compared to our last provider. Here are a few standout reasons:

White glove service is exceptional
Team members are super friendly, always willing to help, and they always keep a smile on their face!
Proactive infrastructure and equipment monitoring
Willingness to take on ad-hoc requests

Are there any areas for improvement or something Xterra Solutions, Inc. could have done differently?

Typically I would say that there is always room for improvement with almost anything, but I can honestly say that they always stay on top of the latest and greatest things; they're constantly improving their services. They have a well rounded team and I believe our monthly IT check in meetings are super helpful which we appreciate so much.

RATINGS

5.0

"Xterra always keeps us informed and ensures that we are running at our best. We love that they are located nearby and always willing to help us no matter what."

IT Managed Services
Confidential
Apr. 2016 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Xterra Solutions’ dedication to understanding our needs and objectives is impressive."

Apr 17, 2026

President, Smith Commercial Management, Inc.

Mitsie Smith

Real estate
Morgan Hill, California
1-10 Employees
Online Review
Verified

Xterra Solutions provides managed IT services for a property management company. The team has assessed the client's IT assets, recommended upgrades, and integrated security measures across their platform.

Xterra Solutions' work has helped the client avoid data breaches for over 10 years. The team is dedicated and effective, has thoroughly explained each project, identified all the needed steps, and provided a timeline. Xterra Solutions consistently delivers their services on time and within budget.

BACKGROUND

Introduce your business and what you do there.

I’m the president of Smith Commercial Management, Inc., a company that provides professional property management services for over 1.2 million square feet of commercial properties across Silicon Valley, the Bay Area, Sacramento, and Northern California.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Xterra Solutions to accomplish for Smith Commercial Management, Inc.?

We needed help developing a secure IT platform that would grow with our company.

SOLUTION

What was the scope of their involvement?

Xterra Solutions has assessed all of our IT assets and made upgrade recommendations. The team has guided us in the products that are right for our business model and educated us on how to use best practices. Xterra Solutions has also handled all IT-related tasks for employee terminations and onboarding, provided expert advice on new technology and software, and assisted us with integrating security measures across our platform. The team has upgraded our hardware, installed security software for all our devices, and provided us with ongoing managed services.

What is the team composition?

We’ve worked with 2–5 teammates from Xterra Solutions.

How did you come to work with Xterra Solutions?

We found Xterra Solutions through a referral. We chose them over other options because their pricing fit our budget, they were a great culture fit, and their company values aligned with ours.

What is the status of this engagement?

We started working with Xterra Solutions in April 2016, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We haven’t had a data breach in 10 years due to Xterra Solutions’ support and services. Thanks to them, our staff can focus their time and talents on serving our clients instead of on IT downtime and ineffective troubleshooting. We can also market our platform as safe and secure to potential clients. Overall, the peace of mind they give me is priceless.

How did Xterra Solutions perform from a project management standpoint?

Xterra Solutions thoroughly explains each project. They identify all the needed steps and how we might be affected and provide a timeline. The team has consistently delivered their services on time and within budget. We communicate via in-person meetings, virtual meetings, and emails or messaging apps.

What did you find most impressive about them?

Xterra Solutions’ dedication to understanding our needs and objectives is impressive. Moreover, their company's core values align with ours. They’re not just words; they live their values.

Are there any areas they could improve?

There’s nothing Xterra Solutions could improve on.

RATINGS

5.0

Cybersecurity IT Managed Services Other IT Consulting and SI
Confidential
June 2023 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Their responsiveness, knowledge, and attitude were impressive."

Jul 28, 2025

Director of IT, Financial Services Company

Anonymous

Financial services
San Francisco, California
51-200 Employees
Online Review

Xterra Solutions, Inc. provides managed IT services for a financial services company. The team monitors and manages the client's on-premise and cloud systems and cybersecurity hardening.

Xterra Solutions, Inc. has helped the client improve reliability, monitoring, alerting issues, and knowledge transfer. The team has exceeded the client's expectations regarding quality and timeliness. Xterra Solutions, Inc. is highly responsive, flexible, and knowledgeable.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Director of IT of a financial services company

Describe what your company does in a single sentence.

International Private Equity

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Xterra Solutions, Inc. to accomplish?

Cybersecurity
Adherence to best practices
Increased performance and reliability
Filling knowledge gaps with subject matter experts

SOLUTION

How did you find Xterra Solutions, Inc.?

Referral

Why did you select Xterra Solutions, Inc. over others?

High ratings
Close to my geographic location
Great culture fit
Good value for cost
Company values aligned
Service and products aligned with our current environment

How many teammates from Xterra Solutions, Inc. were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Proactive monitoring and management of both on-premise and cloud systems.
IT strategy and planning.
Cybersecurity hardening and risk remediation.
Point of escalation and expertise.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Improved reliability.
Addressed risks found by previously used third part assessment.
Monitoring and alerting of issue.
Knowledge transfer and training.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

For both ongoing services and special projects they have exceeded our expectations for both timing and quality. They were extremely responsive to questions and were very flexible implementing last minute changes.

What was your primary form of communication with Xterra Solutions, Inc.?

In-Person Meeting
Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

Their responsiveness, knowledge, and attitude were impressive. Even the founders are happy to jump on a call to provide their expertise. I have worked with many MSPs over the years and this is by for the best experience I have had.

Are there any areas for improvement or something Xterra Solutions, Inc. could have done differently?

I would like to see after hours support expanded.

RATINGS

5.0

Cybersecurity IT Managed Services IT Strategy Consulting
$1,000,000 to $9,999,999
June 2020 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They never shy away from going above and beyond."

Mar 5, 2025

Chief of Staff, Headline

Doro P

Financial services
San Francisco, California
51-200 Employees
Online Review

Xterra Solutions, Inc. provides managed IT services and IT consulting for a venture capital firm. The team offers user support, case management, computer monitoring, and software patch management.

Thanks to Xterra Solutions, Inc.'s efforts, the client has experienced minimal unexpected downtime and disruption to business operations. The team is highly communicative, responsive, and flexible. They go above and beyond to deliver timely project updates and ensure a smooth workflow.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Chief of Staff of Headline

Describe what your company does in a single sentence.

Headline is a globally active Venture Capital firm, with an established presence in 7 major cities, and interests that range across a wide-swath of founders, industries, and different stages of company growth.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Xterra Solutions, Inc. to accomplish?

Outstanding IT support that minimizes technological impact to our team to the point of invisibility.
Seamless transition between office spaces, with a from-scratch network implementation as well as ongoing support and proactive updates.
A consistent onsite support presence that resolves issues with efficiency.
Strides taken to provide the best possible remote support to our team members embedded in many different locations around the world.

SOLUTION

How did you find Xterra Solutions, Inc.?

Referral

Why did you select Xterra Solutions, Inc. over others?

High ratings
Great culture fit
Good value for cost
Company values aligned

How many teammates from Xterra Solutions, Inc. were assigned to this project?

11+

Describe the scope of work in detail. Please include a summary of key deliverables.

User Support
ITIL Based Service Desk
3rd Tier ITIL Based Service Desk
Case Management
Computer Monitoring
Computer Optimization and Management
Asset Management
Microsoft 365, Microsoft Windows, Google Workspace, and Apple macOS Support
Software Patch Management
Virus, Spyware, and Adware Software License
Virus and Malware Removal
Line of Business Application Support

System Support
Server Monitoring
Server Optimization and Management
Asset Management
Event Log Monitoring
Log File Maintenance
Software Patch Management
Virus and Malware Removal
Backup Monitoring and Administration

Network Support
ITIL Based Service Desk Software
Case Management
Asset Management
Router Management24x7 SNMP Monitoring
Firmware Updates
Routing Table Management
VLAN Management
Utilization Monitoring
Firewall/VPN Management24x7 SNMP Monitoring
ISP Management
Firmware Updates
Firewall Rule Management
Unified Threat Management (UTM) Updates
Utilization Monitoring
Switch Management24x7 SNMP Monitoring
Firmware Updates
Routing Table Management
VLAN Management
Utilization Monitoring
Wireless Access Point Management24x7 SNMP Monitoring
Firmware Updates
UPS with SNMP Management24x7 SNMP Monitoring
Input Voltage Monitoring
Battery Monitoring
Power Loss Monitoring
Battery Failure Response and Remediation (with manufacturer support)
VoIP Phone Vendor Management

Security Support
Baseline Security
Security Awareness Training
Identity Management
Multi-Factor Authentication
Protective DNS
DarkWeb Protection
Mobile Device Management
DMARC & DKIM Email Security
Co-managed Documentation
Email Encryption and Archiving
Cloud Backup

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Minimal unexpected downtown, and minimal disruption to business operations.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Xterra strove to keep to established project delivery timelines, and was very communicative when there was any delay or other impactful changes.

What was your primary form of communication with Xterra Solutions, Inc.?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

They never shy away from going above and beyond.

Extremely flexible approach to problem solving that took our needs into consideration, rather than pushing a single solution.

Are there any areas for improvement or something Xterra Solutions, Inc. could have done differently?

Nothing specific that comes to mind!

RATINGS

5.0

IT Managed Services
Confidential
Jan. 2018 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Xterra Solutions, Inc. has always been responsive to our company's needs."

Oct 11, 2024

IT Manager, Financial Services Firm

Anonymous

Financial services
San Francisco, California
51-200 Employees
Online Review

Xterra Solutions, Inc. provides managed IT services for a financial services firm. The team is responsible for infrastructure and end-user IT support, mainly providing remote work.

The client is pleased with Xterra Solutions, Inc.'s work, and end user reviews demonstrate the project's success. The team is responsive to the client's needs, and internal stakeholders are happy with the partnership. The team communicates via virtual meetings, email, and messaging apps.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the IT Manager of a financial services company

Describe what your company does in a single sentence.

We are a financial services firm.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Xterra Solutions, Inc. to accomplish?

End user IT support
Infrastructure support

SOLUTION

How did you find Xterra Solutions, Inc.?

Referral

Why did you select Xterra Solutions, Inc. over others?

Close to my geographic location
Pricing fit our budget
Good value for cost
Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Xterra Solution is our IT MSP. They provide our company mainly remote support services.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

End user reviews

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Xterra Solutions, Inc. has always been responsive to our company's needs.

What was your primary form of communication with Xterra Solutions, Inc.?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

I don't have anything specific other than Xterra has been a good fit for our company.

Are there any areas for improvement or something Xterra Solutions, Inc. could have done differently?

None.

RATINGS

5.0

Cloud Consulting & SI Cybersecurity IT Managed Services
Confidential
Mar. 2022 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They provide high-quality project management, with clear communication about deliverable dates."

Aug 20, 2024

Controller, Private Equity Firm

Michael Perry

Financial services
New York City, New York
11-50 Employees
Online Review
Verified

Xterra Solutions, Inc. provides managed IT services for a private equity firm. The tasks include 24/7 end user support, monitoring and management, IT strategy and planning, asset management, and procurement.

Xterra Solutions, Inc. has completed tasks on time and within budget. They manage the project excellently and communicate clearly through virtual meetings and email. Customers can expect a transparent and responsive team with highly skilled and personable tech members.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Controller of a private equity firm

Describe what your company does in a single sentence.

Private equity firm.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Xterra Solutions, Inc. to accomplish?

Managed Service Provider
Network infrastructure implementation and ongoing support

SOLUTION

How did you find Xterra Solutions, Inc.?

Referral

Why did you select Xterra Solutions, Inc. over others?

High ratings
Pricing fit our budget
Good value for cost
Referred to me

How many teammates from Xterra Solutions, Inc. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

IT Service Management that includes 24/7 end-user support, proactive monitoring and management, IT Strategy and planning, IT asset management, IT procurement, vendor and license management, budgeting, full cyber security stack and monitoring.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Budget and timeline, both were met.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They provide high-quality project management, with clear communication about deliverable dates and transparency about progress. They also provided regular written communication and meeting availability.

What was your primary form of communication with Xterra Solutions, Inc.?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

Responsive and thoughtful service from highly skilled and personable techs.

Are there any areas for improvement or something Xterra Solutions, Inc. could have done differently?

Look forward to Xterra expanding their footprint for local service.

RATINGS

5.0

Showing 11-20 of 22 Reviews

Our Story

Xterra Solutions delivers security-focused IT managed services to financial services firms across the Bay Area: venture capital, private equity, RIAs, and hedge funds.

Founded in 2009 and headquartered in downtown San Francisco, we run every client on XBITOS, our proprietary security framework.

Our brand promise: clients fully on XBITOS experience no preventable security breaches. Backed by a 90-day money-back guarantee for new managed services clients. White-glove service. No exceptions.

Meet the Team

Aaron co-founded Xterra in 2009 and leads the sales and marketing function. He pairs a technical architecture background with business development, designing solutions that align with how financial services clients actually operate.

What Sets Us Apart

Financial Services Specialization

We don't serve everyone. Xterra is built specifically for venture capital, private equity, RIAs, and other financial services firms with 25 to 200 users. Every process, security control, and engagement model is tuned to the regulatory environment and operational pace of how our clients actually run.

Security-First Framework

XBITOS is our proprietary ITIL-based framework for device, identity, and data protection. It's the same security baseline across every client, refined over 15+ years of running financial services environments. Clients fully on XBITOS experience no preventable security breaches. That's the promise.

White-Glove Service

We staff and structure for high-touch service. Every client gets a named team, a dedicated client success manager, and direct access to senior engineering. No call centers, no offshore tier-one queues, no anonymous support inboxes. Our 90-day money-back guarantee on new clients backs it up.

Quick Facts

17 years in business

Tools and Technology

Microsoft Teams

Slack

Zoom

Notion

Google Drive

OneDrive

Dropbox

Box

SharePoint

Microsoft OneNote

Google Workspace

Microsoft Azure

Commonly Asked Questions

We specialize in security-focused IT managed services for financial services firms: venture capital, private equity, RIAs, hedge funds, and wealth management. Our typical client is a 15 to 200-user firm in the Bay Area that values white-glove service, requires strong security and compliance posture, and treats IT as a strategic enabler rather than a cost center.

Every Xterra client runs on XBITOS, our proprietary ITIL-based security framework that governs device, identity, and data protection. XBITOS is built around the controls financial services firms need to meet SEC, FINRA, and investor due diligence requirements. Clients fully on XBITOS experience no preventable security breaches. That's our brand promise, backed by a 90-day money-back guarantee for new managed services clients.

Managed services are priced as a fixed monthly fee per named user. No hourly billing, no surprise invoices, no metered support tickets. The user-based model gives our clients predictable IT spend and aligns our incentives with operational stability rather than billable hours. Professional services projects are scoped as fixed-fee SOWs or retainer-based block hours, depending on the engagement.

Standard onboarding runs 30 to 60 days from contract signature, depending on environment complexity and migration scope. Onboarding is led by a dedicated engineer and includes infrastructure assessment, XBITOS deployment, documentation, and a structured handoff to your assigned client success team. We won't commit to dates we can't deliver. Capacity is confirmed with engineering leadership before every onboarding kickoff.

Yes. Our headquarters is in downtown San Francisco at 550 California Street, and we maintain a senior field service team for on-site support across the Bay Area. On-site coverage can be structured as scheduled block-time visits or as-needed dispatch, depending on client need. For clients outside the Bay Area, we coordinate on-site support through our partner network.

Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services.

Learn More

Verified Client Reviews: 18

Overall Review Rating: 5

Source: Clutch

Last Updated: May 7, 2026

Business Entity

Business Entity Name	Xterra Solutions, Inc.
Source	California Secretary of State
Jurisdiction of Formation	California
Date of Formation	June 4, 2024
Status	Active
Last Updated	November 14, 2024
ID	3259292

Credit Report Results

International Credit Risk Assessment	Moderate Risk
Source	Creditsafe
Last Updated	November 14, 2024

Learn More About The Clutch Verification Process

Locations (1)

550 California St., Suite 804 San Francisco, CA, United States 94104

31 - 40

Contact Xterra Solutions

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Smith Commercial Management, Inc.

(1)

Mitsie Smith

Xterra Solutions

The Insight to Outperform

Overview by:

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Comprehensive IT Solutions

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