WoWoNiNi Sdn Bhd

BACKGROUND

Please describe your company and your position there.

Im working for an integrated facility management company, and my position is manager of digital business and customer relations management.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire WoWoNiNi Sdn Bhd, and what were your goals?

We hire Wowonini Sdn Bhd to help us on the development of our website including the renewal of domain, hosting server, maintenance services and website. Our initial goals were to make sure company’s website domain is renewed and website is maintained well.

SOLUTION

How did you select WoWoNiNi Sdn Bhd and what were the deciding factors?

We found this vendor on facebook groups, compared them with other vendors, and after full consideration in terms of experience, skills and budget, we decided to choose wowonini.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a kick-off meeting to discuss our goals and objectives. From there, they came out with the project timeline and realized our ideas and expectations. they managed to handle our company’s domain and hosting, also the maintenance services to our wordpress site.

How many people from the WoWoNiNi Sdn Bhd team worked with you, and what were their positions?

Team consist of two people that assisted us, business development executive and the ceo.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

So far, we are happy with the services that they provide, they helped a lot in making sure our website is running smoothly without any problems. Most importantly, they helped us to settle our domain/hosting issue with previous problematic vendor.

Describe their project management style, including communication tools and timeliness.

They working well, according to the project timelines and successfully delivered the result to us. Apart from that, communications with them is easy as we use whatsapp to communicate with each other.

What did you find most impressive or unique about this company?

We are impressed with their assistance and skills in managing our company’s website. They also managed to settle our previous vendor’s problem with our domain and hosting

Are there any areas for improvement or something they could have done differently?

They were quick in response if we are facing any problems.

BACKGROUND

Please describe your company and your position there.

I'm owner of the wingate electronic sdn bhd and we are PCB maker and supply/repair industrial electronic devices such as PLC, HMI, inverter and etc.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire WoWoNiNi Sdn Bhd, and what were your goals?

Our website was created 3 years ago, we hired them to improve our website, SEO contents and server. by doing this, we were hoping to increase our traffic and customer by the end of the year.

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched from google for web developers and SEO in Malaysia and shortlisted 10 best web developer in Malaysia. After interview them, we feel like this web developer better then my previous developer and they are very skillful and professional.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

we had started the meeting to discuss our goal and objectives. From there, the team delivered good information and advise for our site. after a few iterations, their team designed and developed an informational WordPress site. They updated the content to reflect our company's services and created a landing page with a contact form .

How many people from the vendor's team worked with you, and what were their positions?

Wei and JC were our main point of contact throughout the process. There were also 2 full stack developers and a designer working behind the scenes.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After go-live our website, we feel like our website will run better then the previous website. overall, they have done a good job.

Describe their project management style, including communication tools and timeliness.

We had daily stand-ups with their persona in charge who communicated with the rest of the team. if we found any problem on the website, they will immediately to fix it.

What did you find most impressive or unique about this company?

They gave us professional advice and information throughout the project.

Are there any areas for improvement or something they could have done differently?

When we first go-live, there were some minor problem on the website. we let them know and they were quickly to fix it.

BACKGROUND

Please describe your company and your position there.

I am the owner a growing boutique baking. We baked cream puff / cakes/ other bake products for retail and corporate client.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire WoWoNiNi Sdn Bhd, and what were your goals?

As the business grow, we need a proper system to monitor sales transactions. Customer database is our priority to make sure we give the best experience to customers. Therefore, we decided to hire WOWONINI to create a website and integrate the system with other financial / HR software. My business goals are

1. to improve customer experience
2. Brand awareness
3. Increase sales and to have more organise business management.

SOLUTION

How did you select this vendor and what were the deciding factors?

I select based vendor based on 3 things (1) Vendor's experience (2) Budget/ Price and (3) Vendor's project portfolio

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a virtual kick-off meeting before deciding to proceed with the website. I inform them my expectation and how my website should look like. we discuss the entire end-to-end process. Wowonini explained in details and they give us training in person and virtually until the website go live

How many people from the vendor's team worked with you, and what were their positions?

2 persons: Project manager and assistant.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After 48 hours of website launched, we received feedback from our clients.

1. website was user friendly
2. nice and easy to understand
3. our sales / operation team become more organise in managing customers orders.

Describe their project management style, including communication tools and timeliness.

Project management style - I will talk to the vendor what is my expectation - they will put everything what we've discussed in website. then we will discuss again weekly / bi-weekly basis or based on my availability. communication tools mainly via whatsapp.

What did you find most impressive or unique about this company?

They will try their best to find ways how to get things done the way client wants it. The team was always on standby mode when I need help.

Are there any areas for improvement or something they could have done differently?

When we first launched - we do have very minor glitches which is fixable and the team was very helpful to help. Other areas of improvement, vendor can prepare a video tutorial in advance for the client, for example on how to add product / add categories / change layout and etc. Although they did help us - but this maybe helpful in the future.

BACKGROUND

Please describe your company and your position there.

We are volunteers and founder of a charity organization to do charity campaign and fundraise for 2 welfare home.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire WoWoNiNi Sdn Bhd, and what were your goals?

We did not have free web hosting to host our charity website.

SOLUTION

How did you select WoWoNiNi Sdn Bhd and what were the deciding factors?

WoWoNiNi is so kind as to sponsor us the web hosting and WordPress web builder online software. We can able to design and host the website under the WowoNiNi web hosting service.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

WoWoNiNi is very responsible to guide us along the way on creating the website, setup the SEO parameter etc.

How many people from the vendor's team worked with you, and what were their positions?

one person direct dealing and it is a technical person.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The response and technical support are brilliant and they ensure the system/ web server service always up 24x7. That is cool!

Describe their project management style, including communication tools and timelines.

The project management part is handle by client side. So, the person we deal with just supports on the web hosting side. The DNS setup and website up in just 30 mins.

What did you find most impressive or unique about this company?

They were always willing to go the help extra mile to help us out. Friendly and fast response in the great technical experience.

Are there any areas for improvement or something they could have done differently?

Perhaps a FAQ will be good if any simple technical setting to troubleshoot, we have a ready solution.

BACKGROUND

Please describe your company and your position there.

Im a music director and i own a music records company

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire WoWoNiNi Sdn Bhd?

I hire them to help me host my website and also provide the plug in of designing website to let me design my own website

What were your goals for this project?

Able to design my own website and let them host my domain

SOLUTION

How did you select WoWoNiNi Sdn Bhd?

I know this company from social media i found JS is very professional in this field, so i approached him and he is very helpful and kind

Describe the project in detail.

I found him and tell him what i need, after that he send me the quotation and the details of the service, after we agree the pricing then he teach me step by step to buy my own domain for him to link his hosting address, it was fast and efficient, once its done, im able to login to the portal that he already created earlier and I'm able to design my website. They are very helpful when it comes to concerns involving the service.

What was the team composition?

basically i just approach him to deal with me, but as i know his team have few staffs and handle different position in company.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Not yet as i just started to use this product, but i would say it is really convenient and cheaper than normal price!

How effective was the workflow between your team and theirs?

few clicks, few days, and he already gave what i want from my website, easy and clean.

What did you find most impressive about this company?

The director of the company, JS, totally understand what i need and what should I do to enhance my outcome. Give them a big shoutout

Are there any areas for improvement?

so far i dont think i have any comments bout their services

BACKGROUND

Please describe your company and your position there.

I am the business owner of a F&B dealership company distributing Italian Premium Coffee and coffee machines.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire WoWoNiNi Sdn Bhd, and what were your goals?

In this era where businesses are going online, we do not want to be left behind so we engaged with WoWoNiNi to develop our landing page and a systematic Facebook Page to expand our networks via social medias.

SOLUTION

How did you select WoWoNiNi Sdn Bhd and what were the deciding factors?

A close friend recommended WoWoNiNi and after a thorough discussion with the team and review based on their past projects and cost estimation.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a kick-off discussion on what our expectations to be and brainstorming from both sides where we first developed the basic landing page and then updating and alterations from time to time.

How many people from the vendor's team worked with you, and what were their positions?

A project manager with a developer and a designer working behind the scene.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After launching our site, we saw at least a 50% increase in traffic, and our incoming leads has increased too thanks to both FB page and landing page. Clients love the updated design and now they have better understanding on what we offer.

Describe their project management style, including communication tools and timelines.

We are in close contact amongst one another where any feedbacks (either positive or negative) are reported to us in a minimal timeline. We often communicate via email/WhatsApp

What did you find most impressive or unique about this company?

They not only do what we asked them to do; they will also give productive advice and suggestions to make things more effective.

Are there any areas for improvement or something they could have done differently?

So far so good. Keep it up!!

BACKGROUND

Introduce your business and what you do there.

I’m the business development manager of Ngam Ngam Neighbourhood Retail Sdn Bhd, a healthy food restaurant.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire WoWoNiNi Sdn Bhd to accomplish for your business?

We wanted to build our own website.

SOLUTION

What was the scope of their involvement?

WoWoNiNi Sdn Bhd has built our current website and redesigned some existing pages recently. The team has also provided website maintenance, design, and application. Basically, everything about our website goes through WoWoNiNi Sdn Bhd. We rely heavily on them for our website development. Whenever we have new projects or pages to include or update, we refer to them.

What is the team composition?

We’ve worked with 2–5 teammates from WoWoNiNi Sdn Bhd.

How did you come to work with WoWoNiNi Sdn Bhd?

They were referred to me. I chose them because their pricing fit our budget and they offered good value for the cost.

What is the status of this engagement?

We started working with them in August 2022, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve noticed more customer inquiries and orders after the website changes.

How did WoWoNiNi Sdn Bhd perform from a project management standpoint?

WoWoNiNi Sdn Bhd’s after-sales service is very good. Their response to queries is very fast, too. The team delivers on time.

What did you find most impressive about them?

WoWoNiNi Sdn Bhd is very helpful and knowledgeable in their field. They’re also prompt in their responses.

BACKGROUND

Please describe your company and position.

I am the Head of Commercial Services of TAGS Chiro & rehab

Describe what your company does in a single sentence.

We are Chiropractic & Physiotherapy center.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire WoWoNiNi Sdn Bhd to accomplish?

• Website Build Up
• Website Maintenance
• Website Hosting

SOLUTION

How did you find WoWoNiNi Sdn Bhd?

Referral

Why did you select WoWoNiNi Sdn Bhd over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from WoWoNiNi Sdn Bhd were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Website build up including website design, features installation, content development, UX & UI

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Timeliness of the project completion
• Quality of the website 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• Yes they are very timely. 
• Usually they will chase me, not the other way around

What was your primary form of communication with WoWoNiNi Sdn Bhd?

Virtual Meeting

What did you find most impressive or unique about this company?

Easy to communicate 

• Prompt in doing revisions when needed
• Resourceful & Independent

Are there any areas for improvement or something WoWoNiNi Sdn Bhd could have done differently?

No. Everything was perfect.

BACKGROUND

Please describe your company and position.

I am a designer at Zoala Sdn Bhd

Describe what your company does in a single sentence.

Using Ai to help Mental Wellness in Adolescents

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire WoWoNiNi Sdn Bhd to accomplish?

• Website Revamping

SOLUTION

How did you find WoWoNiNi Sdn Bhd?

Referral

Why did you select WoWoNiNi Sdn Bhd over others?

• Good value for cost
• Referred to me
• Company values aligned

How many teammates from WoWoNiNi Sdn Bhd were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They turned our ideas into a beautiful and practical website. This involved making it easy to use, choosing the right designs, adding all the needed features, and making sure it worked well on mobile devices.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

With Wowonini's assistance, there was a notable increase in the website's loading speed, resulting in a more efficient user experience.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were really keen on helping us out. They generally met deadlines and were quick to respond whenever we needed something.

What was your primary form of communication with WoWoNiNi Sdn Bhd?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about this company was their friendliness, responsiveness, and their knack for brainstorming out-of-the-box solutions to meet our requests.

Are there any areas for improvement or something WoWoNiNi Sdn Bhd could have done differently?

They did a great job overall. However, clearer communication could be improved.

BACKGROUND

Please describe your company and position.

I am the Chiropractor, Founder of a healthcare company

Describe what your company does in a single sentence.

Chiropractic and Physiotherapy Services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire WoWoNiNi Sdn Bhd to accomplish?

• Building a brand
• Getting audience attention for brand

SOLUTION

How did you find WoWoNiNi Sdn Bhd?

Referral

Why did you select WoWoNiNi Sdn Bhd over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

What was your primary form of communication with WoWoNiNi Sdn Bhd?

Email or Messaging App

Describe the scope of work in detail. Please include a summary of key deliverables.

Designing and developing a website around the brand that was proposed.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Launching of website and upkeep

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They have been very attentive to my needs. They have been in the market long enough to know what is good and valuable to the audience. Almost immediate response and very fast delivering

What did you find most impressive or unique about this company?

Very nice to work with, responsive, trustworthy, truthful in terms on what is helpful to the website

Are there any areas for improvement or something WoWoNiNi Sdn Bhd could have done differently?

Nope. All good