WEZOM

BACKGROUND

Introduce your business and what you do there.

I’m a country manager for a machinery manufacturer.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with WEZOM?

We hired WEZOM to help us with our CRM system and to provide application development.

SOLUTION

What was the scope of their involvement?

The WEZOM team has helped us with a couple of projects. The first one is related to our CRM system, and the second to our apps; we have a learning app, a demonstration app, a workshop app, and a service app for customers.

The CRM system is web and mobile-based. As for the apps, they’re available for Android, iOS, and online.

What is the team composition?

We’re in direct contact with two project leads. On top of that, 15–20 people work on the project.

How did you come to work with WEZOM?

Our IT specialist found them. Their price was average compared to the rest of the companies, but the reason why we chose to collaborate with them was that they provided prototypes so that we could see from the beginning how the development would look like, and we liked what we saw.

What is the status of this engagement?

We started working with them in October 2018, and we continue collaborating with them.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Working with them has been very positive. Our CRM system is working perfectly, and the knowledge level has also improved. Adding on to that, our workshop app has made it easy to manage processes with our customers. Thanks to their help, we’ve duplicated our contact with our customers.

How did WEZOM perform from a project management standpoint?

We communicated mainly via our IT specialist and had regular meetings. They were good, not always perfect, but we requested many changes to the project from our side.

What did you find most impressive about them?

Their high-level flexibility for customization is most impressive.

Are there any areas they could improve?

I can’t think of anything.

Do you have any advice for potential customers?

Don’t make too many changes; be sure about your needs from the beginning.

BACKGROUND

Please describe your company and your position there.

Suzie was created to help girls look stylish while maintaining uniqueness. Current style is not our main advantage, because children choose beauty, and their parents - quality. Therefore, all models are sewn on the latest Japanese equipment and use hypoallergenic and 100% safe materials that can not harm the health of the child. Since 2004, we have earned the trust of more than a hundred stores throughout Ukraine.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire WEZOM, and what were your goals?

Develop a retail online store for the SUZIE brand, integrate 1C and amoCRM, and in the future the registration of wholesale buyers on the site and sales at wholesale prices will also be considered. Image goal; Attracting customers and partners to the company; Wholesale and retail sale of brand goods via the Internet; Customer feedback; Informing users about new collections.

SOLUTION

How did you select this vendor and what were the deciding factors?

We started on our own, made pages on social networks, set up contextual advertising, even launched a test online store, all on our own. This allowed us to create technical requirements for the site development. In March 2019, we turned to the Wezom Company. Right in the beginning specialists developed a smart map for us, prescribed everything in detail, supplemented our technical task.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The development has gone through all stages from market research to testing and promotion. Our team worked closely with the development team, we created an online store with personal accounts for users, came up with and implemented a special section that further attracts customers and benefits them and us.

How many people from the vendor's team worked with you, and what were their positions?

A team of 7 people worked on the project: a project manager, UI/UX designer, two back-end developers, two front-end developers and a QA specialist.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After the release of the site, we saw the following changes:

1. The number of sales increased by 65%
2. The number of failures decreased by 10%
3. Conversion increased 1.5 times.

Describe their project management style, including communication tools and timeliness.

Everything was transparent and clear, communication at the height, efficiency, respectively, as well.

What did you find most impressive or unique about this company?

We liked how immersed the team was in the project. The company was customer-oriented and aspired to create the highest quality product.

Are there any areas for improvement or something they could have done differently?

There were some problems with the development deadlines, perhaps because of an underestimation of the time required. But we understand that this is possible with an agile approach to development.

BACKGROUND

Please describe your company and your position there.

I`m trade-marketing specialist in a dessert production company. We're one of the Global Top-100 Candy Companies ranking. The Corporation consists of Ukrainian factories (Kyiv, Kremenchug, Boryspil and two production sites in Vinnitsa), the Klaipeda Confectionery Factory (Lithuania), Bonbonetti Choco Kft (Budapest, Hungary).

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire WEZOM, and what were your goals?

Our company is actively changing the range of products, launching new products and rotating obsolete items. Therefore, we had a need to promptly correct, delete, update the product catalog and layout standards in one resource without involving third-party design agencies. The main goal of the project is to change the content of the catalogs and planograms online.

SOLUTION

How did you select this vendor and what were the deciding factors?

We have compiled a brief describing the desired features that should be taken into account in the application. We asked the representatives of 3 companies to assess the feasibility of the project. WEZOM`s proposal was the most appropriate for the project and budget.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

At first there was a discovery-stage. We communicated with representatives of WEZOM about our wishes for the project, the main elements and their relationship with our internal databases for using information in catalogs and planograms. Next, we decided on the design of the application, which we approved for further work. Work on the project took place in several sprints, at each sprint we established a list of work that must be completed. Then, after the completion of work for each sprint, we tested the application and provide feedbacks.

How many people from the vendor's team worked with you, and what were their positions?

There were 3 person permanently: Project Manager, Frontend Developer, Backend Developer. On different stages of project also UX designer, QA manual, DevOps were involved.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

With the help of this project, we can promptly update information for sales representatives about new products and changes in merchandising standards. We have reduced the amount of time for the creation of catalog from 7 working days to 2 days.

Describe their project management style, including communication tools and timeliness.

Working together with the WEZOM team was comfortable. Communication took place via Skype. The project manager explained all the current processes in an accessible way, suggested solutions to emerging problems, gave guidance by the deadlines for completion of work.

What did you find most impressive or unique about this company?

The team catches all our ideas, almost all our wishes are taken into account and implemented. Also, our development budget was limited and the company coped with this task perfectly.

Are there any areas for improvement or something they could have done differently?

In general, the work was on a top-level. Perhaps, better communication with the IT team of our company would speed up the project implementation time.

BACKGROUND

Please describe your company and your position there.

Delivery is a logistic company with 20 years experience. I work for Delivery as a Digital specialist.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire WEZOM, and what were your goals?

We wanted to develop a new mobile APP for our users with Android and iOS, which will be the same for both platforms. The goal was to create a fully user-friendly app that can organise access for our clients to personal info and orders for their cargo transportation from phone.

SOLUTION

How did you select this vendor and what were the deciding factors?

We find 5 companies app developers, interviewed them, gave them test task. We choose this vendor based on the result of test task.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had series of online meetings to discuss our goals and basic needed. They prepared a prototype of mobile app. Every week we had online meeting with demonstration of the results. After approval of the prototype they started to make interface design. We continued our weekly online meetings and after approval of the design they started to prepare developing. Our work is not easy to understand, so the guys had to study the scope of our activity. And they done their best.

How many resources from the vendor's team worked with you, and what were their positions?

A project manager was our main point of contact with the team due to project. We personally communicate with team lead, front and backend developers, UX and UI designers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After 6 months we launched app as a beta version. We tested it and discuss how we can improve it. Now we are continuing to improve the app and receiving positive feedback from our users.

Describe their project management style, including communication tools and timeliness.

A PM is a unique person - they tried to understand our desires to find out the optimal solution for the implementation of the app. The main communication was through online, but in urgent questions, he answered phone calls asap.

What did you find most impressive or unique about this company?

In the beginning we did not understand how the application should be how to write reference, what to look for. The team was able to help us with this by developing a prototype, which became the basis of the new mobile application.

Are there any areas for improvement or something they could have done differently?

I don't know is there any areas for improvement because everything was done and now we can make some improvements.

BACKGROUND

Please describe your company and your position there.

I'm CEO of digital media company. We provide digital marketing solutions for our clients.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire WEZOM, and what were your goals?

Wezom created a new website for our real estate project and they providing a technical support for the created product.

SOLUTION

How did you select WEZOM and what were the deciding factors?

We found that Wezom had great reviews on several local rating lists. We thoroughly analyzed their website and portfolio, contacted with their representative and found the solution which was best for us.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We filled out the brief form with our goals and details of the project, discuss the scope of work. The agency promptly start working on project by pre-approved steps. After creating the website Wezom providing us web development services for continuous improving the product.

How many people from the vendor's team worked with you, and what were their positions?

Dedicated account manager is our contact through all the work process. There are frond end and back end developers, web designers working on our project.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

There is +300% increase in search traffic in 2 years after launching the new site. New site is more functional, our visitors love the new design which is confirmed by increasing the number of page views and better bounce rates.

Describe their project management style, including communication tools and timelines.

Dedicated account manager is our contact through all the work process. We use messengers, emails and task lists for communication and task management.

What did you find most impressive or unique about this company?

The work process is smooth and comfortable, account manager is always in touch. The team of Wezom is professionals in solving various web development tasks.

Are there any areas for improvement or something they could have done differently?

Everything that could be improved we discuss with account manager and finding the optimal solution together.

BACKGROUND

Please describe your company and your position there.

I'm head of digital marketing in real estate corporation RIEL

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire WEZOM, and what were your goals?

We needed to develop a new corporate site for our company. The main idea was to unite information about our company and availability of flats and commercial premises in different real estates. Also we needed a unique control center (admin panel) , which would be able to control all information for different web-sites

SOLUTION

How did you select WEZOM and what were the deciding factors?

We carefully reviewed the sites of competitors, identified their strengths and weaknesses. After that we formulated the requirements for developers and settled on several companies, then provided negotiations and took up a commercial proposal.

Wezom already had similar projects in their portfolio, and the price-quality ratio turned out to be the best on the market among other proposals, there was no doubt that it would be great cooperation.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The project consisted of several parts:

1. development of a corporate website;
2. development of the project catalog;
3. development of a single control center (admin panel) for the content of the website and real-estate complex websites;
4. development of a template for a real-estate website.

How many people from the vendor's team worked with you, and what were their positions?

The team working on project consisted of 6 people: a project manager, two back-end developers, two front-end developers and QA engineer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After release of the web-site we have seen next changes;

1. website traffic increased up to 65%;
2. percentage of sales increased up to 30%;
3. the number of refusals decreased up to 17%;
4. increased brand awareness.

Describe their project management style, including communication tools and timelines.

Everything was clear and as effective as possible

What did you find most impressive or unique about this company?

Their communication was excellent, and all decisions were reasoned and explained from a technical point of view. There were always several solutions of problem. We are satisfied with the result.

Are there any areas for improvement or something they could have done differently?

Yes, the project implementation time has been slightly increased. We understand that the project was developed individually, but in the modern world, all changes must be quick and accurate. The company needs to put in more effort for a faster resolution of the issue

BACKGROUND

Please describe your company and your position there.

GRATA International is a dynamically developing international law firm which provides services for projects in the countries of the former Soviet Union and Eastern Europe: full coverage of the entire region with network of offices, highly qualified team of professionals suited for cross-border projects.

Firm's reputation and expertise are confirmed by testimonials from transnational clients and leading international ratings. A wide network of office operating under one system and platform delivers great convenience for our clients. Any office can act as a "one-stop-shop" for its clients and provide them with access to services in other cities and countries.

If necessary, inter-office teams with relevant experience are assembled to provide solutions to complex tasks. Service quality is assured by a clear system of organisation of this process. Senior Marketing Manager

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Wezom?

We had poor site design, poor navigation, low interaction. We hired Wezom to improve our site in general, to change the whole structure and ad new elements.

What were your goals for this project?

the main goal was to increase the number of site users and increase the number of clients' requests. Also, to make the navigation easier.

SOLUTION

How did you select this vendor?

We had been searching for vendor many months and decided to select wezom for their experience and their list of works (presentation). Also, Ukraine is more developed country in comparison with Russia, Kazakhstan in case of web developing. US, UK were very expensive for us.

Describe the project and the services they provided in detail.

design, confirmation, web developing, confirming project, launching site, adding and creating new elements after and during the web developing, web support during the project and after it.

What was the team composition?

we have main group in telegram to discuss details and questions to be solved operative. We have the main manager who is controlling our work and responding to our questions. Also, the group includes heads of the project to involve in conversation if something can't go further without them.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

As the senior marketing manager and the person who can see the number of request that we receive through the site forms, I can say that this project really impacts our business. There are more requests, more calls, more CV's of people who want to work with us. The website became more professional, more interactive and faster.

How was project management arranged and how effective was it?

Project management is always responding and we are happy with all of the team.

What did you find most impressive about this company?

The company's professionalism and fast reaction impressed us.

Are there any areas for improvement?

More and more new projects to be done)

BACKGROUND

Please describe your company and your position there.

I'm an IT Development & Applications director. We are a low-cost carrier in Saudi Arabia

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Wezom?

for website design and front-end development

What were your goals for this project?

to have a fully implemented modern web application to serve my company business goals in Umrah packages.

SOLUTION

How did you select this vendor?

after a long search on the internet.

Describe the project in detail.

we have selected the vendor and then started with iteration. we have completed three iterations so far. we started by web design and mobile design and then the front-end development. after that, we started the second sprint and so on.

What was the team composition?

I have direct contact with Project Manager - Alexandr Shurkov, who handles all tasks with me under the leadership of the designer max kourov, who manages the actual effort of the design and development.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

I had three projects with Wezom and all of them are fantastic and production. I got excellent feedback.

How effective was the workflow between your team and theirs?

the project manager Alexandr Shurkov handles all projects and tasks. he is a good PM and easily understands all requirements, as well as his vision and expectations, which helped us a lot.

What did you find most impressive about this company?

they have a wonderful team for designing and development.

Are there any areas for improvement?

a little bit of improvement needs to be done at the delivery time as tasks usually take a longer time than the expected and agreed.

BACKGROUND

Please describe your company and your position there.

We are a hospitality company that operates a chain of hotels and restaurants in a ski resort in western Ukraine.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Wezom?

We opened a new hotel and needed to develop the hotel web site with booking functionality.

What were your goals for this project?

The web site had to be modern-looking, responsive, and allow our guests to easily book and pay for the rooms.

SOLUTION

How did you select this vendor?

We needed a reliable partner who would have experience in developing similar projects, in the development of which the latest web technologies were used. We also had to be sure that our project would be completed on time. After reviewing the company's portfolio, talking to their managers, we came to the conclusion that this company is right for us.

Describe the project and the services they provided in detail.

The Wezom team developed and implemented all elements of the site, from the layout and structure of the site to design and programming. The project consisted of two parts, the site itself, as well as an admin dashboard for hotel staff. The Admin dashboard allows employees to manage the content displayed on the site, as well as manage bookings.

What was the team composition?

Olga Neugodnikova - sales manager,

Maksim Kourov - designer,

Aleksandr Shurkov - project manager.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The project was completed on time which was critical for us to be able to launch it ahead the winter season. The web site had all the features we wanted.

How was project management arranged and how effective was it?

I would like to emphasize that the project management was organized at the highest level. After a detailed discussion of all the details, everything went without the need for our participation. If the Wezom team needed a more detailed discussion of some aspects, Manager Alexander organized a Skype conference where we clarified the details, after which the work continued.

What did you find most impressive about this company?

Professional, client-oriented, organized.

Are there any areas for improvement?

BACKGROUND

Please describe your company and your position there.

We produce decorative wall finishes. Founded in 1994, we have 4 locations in Ukraine, a wide dealership network worldwide, and have more than 200 employees. I am the Head of Marketing.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Wezom?

We had an out-of-date WEB-site, not supported by mobile devices. So we needed to develop a brand-new WEB-site with great design and functionality.

What were your goals for this project?

A design-oriented product requires appropriate implementation in all marketing tools. We needed to present our products in an understandable, beautiful way, to enable different target audiences to get all the information they needed.

SOLUTION

How did you select this vendor?

We selected a contractor from the best WEB-studios in Ukraine according to different criteria. Functionality, design and customer orientation were the main ones for us.

Describe the project and the services they provided in detail.

At the time of ordering the site, we did not even have a brand book. WEZOM art director very clearly caught the idea of our brand. Coordination of the sketch, design, site structure, each page separately, the implementation of the necessary plug-ins - everything went smoothly, in stages and in a structured way.

What was the team composition?

New-business manager Evgen Patalyak spoke in detail about all the stages of our future cooperation. Design work was performed by WEZOM art director Maxim Kourov. All project coordination was led by project manager Alexander Shurkov.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

After the launch of our new site, we were able to satisfy the demand of our customers and partners in obtaining all the necessary information. Received applications and messages through the site help us to increase the level of our service, expand the geography of work and become better every day.

How was project management arranged and how effective was it?

The workflow was very efficient. As a result, we got exactly what we wanted, without any exceptions.

What did you find most impressive about this company?

They offer the highest professionalism and complete customer focus

Are there any areas for improvement?

Probably not