Webyug Infonet LLP

BACKGROUND

Please describe your company and position.

I am the Owner of StyledWeb / Hesk.com

Describe what your company does in a single sentence.

Hesk offers powerful features including a built-in knowledge base, canned responses, ticket prioritization, custom fields, file attachments, time tracking, multi-language support, and extensive customization. Available as a free self-hosted download or affordable cloud-hosted plans, Hesk is a simple and reliable ticketing system for customer support, an IT help desk or a knowledge base portal.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Webyug Infonet LLP to accomplish?

• Cloudflare Turnstile and hCaptcha Integration
• Admin labels rework review & tests
• New feature: @mention with TinyMCE integration
• Beta and release candidate software testing

SOLUTION

How did you find Webyug Infonet LLP?

Online Search

Why did you select Webyug Infonet LLP over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Webyug Infonet LLP were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired them for various Hesk testing need (during development, beta testing and RC testing) as well as for developing certain sepecific functions, such as @mention feature and integration with Cloudflare Turnstile and hCaptcha Integration. They delivered testing reports and code/modules for the new features.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

New features developed for Hesk, stable release of new Hesk versions.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were very prompt with deliveries, reports, and questions over email. 

What was your primary form of communication with Webyug Infonet LLP?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Very quality work in a short time for a competitive price.

Are there any areas for improvement or something Webyug Infonet LLP could have done differently?

No

BACKGROUND

Introduce your business and what you do there.

I’m a trustee at Luhar Suthar Seva Samaj, a non-profit organization.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Webyug Infonet LLP to accomplish for Laxmi Suthar Seva Samaj?

We needed help with website development, custom software solutions, and Android and iOS mobile application development.

SOLUTION

Can you describe the scope of their involvement in this project?

Webyug Infonet LLP has developed a community platform as a centralized digital platform for community members to access information, services, events, facilities, and engagement activities. The platform includes mobile number-based OTP registration and login, member and guest access, profile management, a home dashboard with banners, featured Vadi, upcoming events, announcements, donation appeals, student achievements, and community business highlights. Users can also search across Vadi, halls, businesses, events, and announcements.The platform provides comprehensive Vadi and hall management, allowing users to browse Vadi, view their location on Google Maps, contact details, facilities, pricing, rules and guidelines, and available halls. Each Vadi can have multiple halls with individual capacity, images, facilities, pricing, and availability. Users can check the availability calendar, select a Vadi and hall, choose a date, submit a booking request, track booking status, view booking history, and request cancellations. A structured approval workflow allows administrators to review, approve or reject bookings, add remarks, confirm bookings, and generate booking receipts.The platform also supports community engagement and information-sharing modules, including photo and video galleries, categorized albums, upcoming and past events, event details and registrations, community announcements, emergency notices, festival greetings, and important updates. Push notifications are available for booking updates, events, announcements, donation campaigns, and other community communications. A student achievement module showcases student profiles, exam results, awards, certificates, and achievement galleries.A business directory allows community members to promote their businesses through categorized listings containing business information, contact details, images, WhatsApp connectivity, Google Maps location, and featured business options. The platform also maintains information about trustees and committee members, along with dedicated About Samaj and Contact Us sections covering the community's history, vision, mission, trust information, office details, contact information, and location.The platform includes an online donation module supporting multiple donation categories, online payment gateway integration, donation history, and downloadable donation receipts. Users have a personal profile area where they can manage personal information, view bookings and donations, save favorite Vadi, and configure notification preferences.A comprehensive admin dashboard manages the entire platform and monitors key statistics such as bookings, donations, users, and events. Administrators can manage Vadi, halls, facilities, images, videos, pricing, availability, bookings, donations, events, galleries, announcements, business listings, student achievements, members, administrators, and committee members. Reporting functionality covers booking, donation, event, user, and business-directory data.The platform implements role-based access control (RBAC) with different levels of administrative access. A super admin has complete access to the system, including Vadi, users, reports, and settings, while a Vadi admin has access only to their assigned Vadi and can manage its halls, bookings, gallery, and availability without accessing other Vadi. This structure provides controlled and secure management of community resources.

What is the team composition?

We work with two teammates from Webyug Infonet LLP.

How did you come to work with Webyug Infonet LLP?

We found them through a referral. We chose them over other options because they had high ratings, their pricing fit our budget, they were a great culture fit, and they offered good value for the cost.

How much have you invested with them?

We’ve spent around $50,000.

What is the status of this engagement?

We started working with them in September 2016, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Webyug Infonet LLP has delivered a centralized community platform that streamlines Vadi and hall management, booking requests, approvals, availability tracking, and online donations. It has reduced manual coordination and provided community members with a convenient digital platform to access services, events, announcements, and other community information.The platform has helped centralize community operations by bringing Vadi and hall information, booking requests, availability, donations, events, announcements, and member services into a single digital platform. The measurable impact is primarily in operational efficiency, with reduced dependency on manual coordination and easier tracking of bookings, donations, and community activities. The closed group has reached more than 10,000 app downloads and 50,000 website clicks every month. We’ve also seen a 70%–80% increase in online registration and booking.The platform also improves administrative efficiency by providing role-based access, centralized data management, automated notifications, booking and donation records, and reporting capabilities. Overall, the solution has helped create a more organized, transparent, and accessible digital experience for both community members and administrators.We’ve received positive feedback from community members and administrators. Community members have appreciated having Vadi and hall information, availability, events, announcements, donations, and other community services available through a single platform, making it easier to access information without relying on manual communication.

How did Webyug Infonet LLP perform from a project management standpoint?

They deliver on time, and we use in-person meetings and emails or messaging apps to communicate.

What did you find most impressive about them?

What impresses us most about working with Webyug Infonet LLP is their ability to understand our community-specific requirements and translate them into a practical, well-structured digital platform. They’re responsive to our requirements and work closely with us to refine the functionality throughout the project.

Are there any areas they could improve?

No, there’s nothing to complain about.

BACKGROUND

Please describe your company and position.

I am the Ceo of Clixwallet

Describe what your company does in a single sentence.

Digital loyalty card in Apple wallet and Google wallet 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Webyug Infonet LLP to accomplish?

• Improve our website and online presence
• Create a professional and user-friendly website

SOLUTION

How did you find Webyug Infonet LLP?

Online Search

Why did you select Webyug Infonet LLP over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Webyug Infonet LLP were assigned to this project?

Other

Describe the scope of work in detail. Please include a summary of key deliverables.

We worked with them to develop our website and improve our online presence, including showcasing our digital loyalty card services and making it easy for businesses to learn about and contact us.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Increased customer engagement, improved customer retention, and helped businesses manage their loyalty programs more efficiently through digital loyalty cards and websites.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team was extremely professional and supportive throughout the entire project. They delivered everything on time, communicated clearly and consistently, and were always quick to respond to any questions or requests. They were very flexible, helpful, and easy to work with, and they went above and beyond to make sure everything was done exactly as we needed. We’re very happy with their work and would definitely recommend them.

What was your primary form of communication with Webyug Infonet LLP?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The most impressive thing was how innovative and user-focused their approach was. They understood our needs quickly and delivered a solution that was both professional and easy to use. Their attention to detail, flexibility, and willingness to go the extra mile really stood out. Overall, it was a great experience working with them.

Are there any areas for improvement or something Webyug Infonet LLP could have done differently?

Nothing major. We were very happy with the service and the overall experience. The team was professional, responsive, and delivered everything as expected. We wouldn’t change anything about the process.