Webpuppies Digital

BACKGROUND

Please describe your company and your position there.

Our company is a leading global MedTech spin-off company from the Institute of Biotechnology and Nanotechnology (IBN), Agency of Science, Technology and Research (A*STAR), Singapore. The company specializes in AI-based stain-free digital pathology solutions.

Enabled by Second Harmonic Generation (SHG) and Two-Photon Excitation (TPE), along with automated imaging analysis, our digital pathology platform characterizes and accurately quantifies fibrosis, steatosis, inflammation and ballooning; including fine measurements of disease progression and regression.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Webpuppies Digital, and what were your goals?

We needed an overhaul of our website which was outdated and we needed a new website that was aligned with our new and progressive company image.

SOLUTION

How did you select this vendor and what were the deciding factors?

By Googling website developer and choosing the cheapest option.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The session started off with a meeting to find out what we wanted in terms of design. After that, they they requested for all the content, branding, log-in credentials for us. They started with the rough outline and checked in to garner my team's feedback every week. After that, they moved on to the UAT and made numerous changes according to my team's request before setting up the new website in our domain.

How many people from the vendor's team worked with you, and what were their positions?

There was always about 3 people working with me: 2 developers and 1 lead

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

With the recent launch of the site, we do not have any quantifiable metrics at this point.

Describe their project management style, including communication tools and timeliness.

We had weekly calls during the initial stage, once we got to the UAT phase, the calls were more impromptu and the developer worked on the requested changes as often and as quickly as they could.

What did you find most impressive or unique about this company?

They were willing to accommodate multiple changes from my management and they were really many, props to the developer for going one-way and then back and then to change the same thing again, so many times during the UAT phase.

Are there any areas for improvement or something they could have done differently?

Nothing much at this point although I think if there's anything they could help us with, it would be marketing advice and recommendations based off their experience. If they could offer more suggestions, that would be amazing.

BACKGROUND

Please describe your company and your position there.

I'm a technology specialist at my company in Tokyo, Japan.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Webpuppies Digital, and what were your goals?

We required a prototype for a large-scale project to be put together with a strict time frame. The prototype had to show and simulate functionality instead of being a design prototype.

SOLUTION

How did you select this vendor and what were the deciding factors?

We went through a few potential companies, but Webpuppies was able to proactively suggest solutions to our requirements, and also proactively move the project along at an amazing pace.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The final system designed after much discussion was done in Laravel, with video CMS features (user and role management, content management for a variety of content)

How many people from the vendor's team worked with you, and what were their positions?

We had the opportunity to work with various senior members during the planning phase, and towards the development phase 1 team leader, and 1 senior developer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The project was able to meet its deadline for the presentation to other stakeholders, and the project was successfully greenlit and approved all thanks to Webpuppies.

Describe their project management style, including communication tools and timeliness.

Project Management was done with Agile. As the project had a strict timeline, communications was done via Whatsapp and Email to ensure quick and timely response, which they have provided.

What did you find most impressive or unique about this company?

We were directly in touch with their team. They were on the same frequency, thanks to how our intentions aligned. Also the quick responses and proactiveness was impressive.

Are there any areas for improvement or something they could have done differently?

As this job was unusual with a strict timeline, I believe they have done their best for us.

BACKGROUND

Please describe your company and your position there.

I'm the project lead for the development of this mobile application. We are an investment advisory firm providing consultancy and financial advisory services. We also serve as the Investment Manager of SEC regulated mutual funds.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Webpuppies Digital, and what were your goals?

We wanted to develop a mobile app for users to invest in mutual funds from their phones.

SOLUTION

How did you select this vendor and what were the deciding factors?

The vendor came recommended and had good reviews.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We started with some discovery meetings to discuss our goals and objectives. They provided us with wireframes and design ideas, incorporating any feedback we gave. They also recommended features we hadn't initially considered to improve the overall UX experience.

How many resources from the vendor's team worked with you, and what were their positions?

A project manager was assigned to us to be our main point of contact throughout the project. However we interacted frequently with their developers. They have a great team.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

They delivered what we were looking to develop.

Describe their project management style, including communication tools and timeliness.

The team was easy to communicate with and provided frequent updates. We communicated primarily via video calls and group chats. Everything was delivered on time, and they provided timeframes for each step of the process.

What did you find most impressive or unique about this company?

Their team is very talented and we appreciated how involved they were with the project. They were always quick to respond and did not waste any time. Since this was our first mobile app, they were very patient with us and happy to walk us through the process while we learned.

Are there any areas for improvement or something they could have done differently?

None at all. They were great.

BACKGROUND

Introduce your business and what you do there.

I’m the head of growth at MyRepublic, an internet service provider. We provide private broadband and mobile broadband.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Webpuppies Digital?

We were building a brand new homepage and landing pages in a very short period of time.

SOLUTION

What was the scope of their involvement?

Services included:

• web development
• SEO optimization
• user journey creation
• digital advertising
• tagging optimization

What is the team composition?

I spoke with a developer, an SEO/copywriting/design resource, and an account director. I spoke to that account director at the beginning of the project.

How did you come to work with Webpuppies Digital?

I contacted three different providers, and Webpuppies’ proposal was very detailed. They gave me the most straightforward answer. I found that if I engaged them I knew exactly what they would do in terms of work. They could also meet the timeline, which was very important to us.

How much have you invested with them?

We spent a bit over $10,000.

What is the status of this engagement?

We worked together from the end of April until the 8th of May 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The website was finally optimized for mobile and the Google Analytics were installed, meaning I could track all online traffic and associate it with an online sale. I could tell my cost-per-acquisition and didn’t have to spend money in the dark.

From a design perspective, they understood exactly what was needed. This is what made it very easy to work with them. They were quick to implement feedback and also showed us best practices, acting as a consultant and suggesting things. Usually, vendors only focus on exactly what you want and won’t try to challenge you. Webpuppies Digital is the expert in design, and they challenged us to make sure we got the proper results.

How did Webpuppies Digital perform from a project management standpoint?

In the beginning, they sent me emails but then we moved into WhatsApp communication because of the short timeline. They were very responsive. One of their project managers sat up with me until 1 or 2 am until the project was complete. When we launched the paid promotion, it happened at midnight and Webpuppies stayed up to make sure everything worked. They were always there and never counted the hours. It definitely made me feel less alone knowing they were there. Webpuppies Digital was extremely patient and proactive during the entire project. They were literally part of our own team.

What did you find most impressive about them?

Their passion for their project stood out. They took ownership of the project as well. They made sure everything went well and that we met our timeline. Since we’re in Singapore, information can come to us very late but they were very understanding of our timing. If the design wasn’t okay or something, they always tried to fix things.

I’ve worked with a lot of web developers before and this is the first time I didn’t stress too much about the project. They always sent me access to the Figma design file; they didn’t just send me a PDF or JPEG. This allows me to see them construct the design in real-time, following the discussion in WhatsApp and seeing the changes being made. We also had a dashboard on Google Sheets that they updated on a daily basis. It has all the necessary information in it which brings me peace of mind.

Are there any areas they could improve?

No, not at this time. They were great, and I’m going to engage them for the next phase of this project as well.

Do you have any advice for potential customers?

Make sure you give a proper brief to avoid unnecessary work. They work very hard, so it’s best to not waste time. At the beginning of my project, a lot of things were uncertain.

BACKGROUND

Introduce your business and what you do there.

I work for Quadmark; we specialize in providing go-to-market strategies for IT companies or companies that work with IT products or services. I’m an IT manager and solution architect in charge of all IT deliveries within the office in Singapore and for IT projects we take on from clients.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Webpuppies Digital?

We needed a digital agency partner that could help develop UI/UX concepts that our team comes up with. This specific deliverable was a website for one of our clients. The company’s Asian division was looking to develop a curriculum or a good market strategy for their sales team. They wanted to roll out a strategy for each of the roles and each of the sub-brands across the Asian geography, roughly 12–13 geographies across 2–3 business verticals.

SOLUTION

What was the scope of their involvement?

We proposed an online digital solution to the client, as opposed to their current process of mapping it in PowerPoints and Excel files. We wanted to make the whole process accessible via the web, so we built a portal where the sales teams could access all the resources available and easily manage the process of publishing sales collateral. We were well-equipped on the design and strategy side of things, so we just needed Webpuppies Digital to build the website.

We’re also working on a couple of proposals currently, and bringing Webpuppies Digital in as our digital arm. We have work coming in from the same client, on which we’d like to engage Webpuppies Digital again. 

What is the team composition?

We work with two project managers, including Bernard (Project Manager, Webpuppies Digital), as well as with four other members of their development team.

How did you come to work with Webpuppies Digital?

We were looking for a new partner because our existing one had no bandwidth to support us at that moment. We looked at other tech providers in the vicinity, and Webpuppies Digital happened to be in the same building as us. We had a couple of chats with them and checked out what their strengths were. They’d been in the digital space for a number of years, had a team that was available to support this role, and had a competitive price, so we gave it a go.

How much have you invested with them?

We’ve invested about $50,000 so far.

What is the status of this engagement?

We started working with Webpuppies Digital in December 2018 and the relationship is still ongoing; however, this individual project has wrapped up.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Having them on board as the digital partner for building this website was really helpful. They took our directions and executed them with frequent updates and clarifications. Webpuppies Digital has been very professional with the work they’ve executed for us.

How did Webpuppies Digital perform from a project management standpoint?

Our primary methods of communication are email for official requirements and WhatsApp for chats. If something needs to be turned around quickly, they just come to our office and we explain it to them.

What did you find most impressive about them?

They have a very young, dynamic team. They’re enthusiastic all the time, and, because of their enthusiasm, it’s hard for them to say no to our requests on the implementation timeline or the UI/UX we're proposing. They’re also very thoughtful in their feedback and aren’t afraid to tell us that there are improvements that could be made in the future to the product. We value the relationship we have with Webpuppies Digital. I don’t have any complaints and it is a breeze working with them.

Are there any areas they could improve?

No, nothing comes to mind.

Do you have any advice for future clients of theirs?

If the company has a vision for a digital product that needs to be executed very well, they should give Webpuppies Digital a call.

BACKGROUND

Introduce your business and what you do there.

I’m the digital marketing manager for a contact lens manufacturing company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Webpuppies Digital?

My company needed development support and help with digital marketing. 

SOLUTION

What was the scope of their involvement?

Webpuppies Digital developed a web-based platform for us. They built enhancements to the websites that we run, like store locators.

They’ve also helped run campaigns for several markets. They keep all of our websites updated in different languages, like Japanese, Korean, traditional Chinese, etc.

What is the team composition?

I work primarily with U-Jane (Associate Strategic Partnerships, Webpuppies Digital). I also work with their technical director.

How did you come to work with Webpuppies Digital?

They were already servicing the company for seven years when I came on.

How much have you invested with them?

My company has spent $100,000.

What is the status of this engagement?

We started working together in December 2018, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The campaigns are really their specialty. We’ve launched on time. They’re a really effective partner. I’m not even aware when they fix things; they just get it done and keep the websites problem-free.

How did Webpuppies Digital perform from a project management standpoint?

Webpuppies Digital is very responsive. Even on weekends, they generally get back to us within an hour. There are times when they can’t respond right away because the problem is too complex, but it’s always within 24 hours. The contract states that they need to respond within 48 hours, but they always do in less than half that time. They come back to us with actual solutions and solve our issues. We use Trello a lot.

What did you find most impressive about them?

I really like that they’re always looking out for new technologies and trends, such as cryptocurrency and VR trading simulations. They always have interesting things to share with us. I know that if I want something, they’ll have some ideas to share about it.

Are there any areas they could improve?

They could be better at upselling. I don’t even have to be involved; they just keep things running. This agency quietly does their work. They could push a lot of things if they wanted to, but they don’t have that kind of mentality.

Do you have any advice for potential customers?

They’re a small, nimble company, and they can give you really personalized service. They’re not going to be very corporate. If you can work with that, then that’s fine. Some companies would have an issue with them being small.

BACKGROUND

Please describe your company and your position there.

We are a company that designs and manufactures aircraft seats.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Webpuppies Digital?

Webpuppies was hired to redesign and develop the existing product website.

What were your goals for this project?

The goals included a fully functional and interactive website that was built on the Umbraco CMS platform.

SOLUTION

How did you select this vendor?

We landed upon Webpuppies as our vendor as they offered a balance between cost and design. We were impressed by their portfolio. The pre-project meetings we had with the team showcased their innovation and enthusiasm for the project.

Describe the project and the services they provided in detail.

The Webpuppies team was tasked to revamp our existing product website. We wanted to give it a more dynamic look and feel. Webpuppies provided numerous mock ups of the home page till we landed on a theme we all agreed was the best fit. They then proceeded to mock up, and subsequently develop, the rest of the website for us. All of this was achieved on a pretty tight schedule.

What was the team composition?

The Webpuppies team comprised of a couple of designers and few developers.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The project is still ongoing.

How was project management arranged and how effective was it?

Webpuppies had weekly check-ins with our team. The project management could be more structured and comprehensive, in our opinion.

What did you find most impressive about this company?

The design team was very enthusiastic about exploring new ideas and receptive to our feedback.

Are there any areas for improvement?

As mentioned before, the program management could be more comprehensive.

BACKGROUND

Please describe your company and your position there.

We're a Singapore-based online remittance service, which allows users locally to remit to 13 other countries. It has proven to be a useful service as most of the users are able to use the mobile app anytime, anywhere at their convenience.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Webpuppies Digital?

Website design & online marketing

What were your goals for this project?

Improving the look and feel for the website Achieve higher outreach on online and social media platforms

SOLUTION

How did you select this vendor?

There was a strict evaluation process involving 10 vendors. Criteria such as price, capability and previous projects were taken into consideration. Webpuppies have proven their quality with their past track records and competitive pricing thus they were chosen for the project.

Describe the project in detail.

To increase the sign-ups for the remittance service. To improve the UI/UX for the website for our customers

What was the team composition?

Vendor has provided a digital team for constant support in promoting via social media platforms. The web development team has continuously engage our team for requirements and changes we wanted on the website.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

There has been an increased traffic to our social media page and to our app due to the efforts.

How effective was the workflow between your team and theirs?

The support from the teams have been great with communicating with us even though we had numerous requests.

What did you find most impressive about this company?

They are patient throughout the entire process, from evaluation to implementation.

Are there any areas for improvement?

They have fitted our requirements as to what we need.

BACKGROUND

Please describe your company and your position there.

Hi I am an senior executive working in non-profit organization for persons with disabilities

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Webpuppies Digital?

My company engaged Webpuppies to roll out targeted digital campaigns on Facebook/LinkedIn to reach out new audiences, and tell them about our company value propositions and programmes.

What were your goals for this project?

We wanted to increase our networks and build contacts from there in this digital world.

SOLUTION

How did you select this vendor?

Webpuppies was working with other departments in my company on similar projects. The feedback received was positive and we have no second thoughts of engaging them for the second time. The proposal float up is attractive and what we are looking for.

Describe the scope of their work in detail.

They provided a very detailed proposal on the suggested strategies based on market research and data analytics.

What was the team composition?

I worked closely with U-Jane from Webpuppies. I'm very impressed by her dedication and responsiveness which are very consistent throughout the 3-month project course. She works on changes or requests very promptly. An efficient executioner.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The digital campaigns generated impressions and clicks that surpassed our initial expectations.

How effective was the workflow between your team and theirs?

I work with U-Jane on all matters, including administrative/financial i.e. items that are not under her purview. This makes the whole client's experience seamless without having the need to go to multiple parties.

What did you find most impressive about this company?

Their mantra of - Customers at the heart for all we do.

Are there any areas for improvement?

I can't find any gaps!