WebPlanex InfoTech

BACKGROUND

Please describe your organization.

We're a full-service tanning spa.

What is your position?

I'm the General Manager.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with WebPlanex?

I worked with WebPlanex just to completely redo and redesign our website. We had an existing website. I wanted to completely revamp it and improve it.

SOLUTION

Please describe the scope of their involvement in greater detail.

WebPlanex built a whole brand new WordPress site from scratch.

The nice thing is that they also built a complete admin for it as well. We're also able to purchase gift cards on our site now, which was a feature we were not able to do before. The client can go on there and literally pay for the gift cards through the website now.

They worked hand and hand with my existing SEO person to facilitate all of that. One thing I might add is that my website is a ‘.la.’ It's not a .’com’ domain. When it came time to switch over, unfortunately, the .la registry was not good about getting back to us as far as customer service is concerned. This company really went the extra mile night after night making sure that everything was handled.

How did you come to work with WebPlanex?

Actually, I was doing some research online. What I generally did was I was looking at other tanning salons, tanning spa websites from across the country to just get ideas. Obviously, if its' the same type of business, then they might have some things in there that they're doing a little bit better on their website than ours.

I ran across another company back in Georgia Solar Dimensions. I noticed at the bottom of their site that they used WebPlanex. That's how I found them was because they had built Solar Dimensions a website. At the time, the Solar Dimension's website was, by far, the nicest site I had seen of any tanning salon in the country. When you're looking at a website, you have to envision it for your type of business.

Could you provide a sense of the size of this initiative in financial terms?

It cost under $10,000.

What is the status of this engagement?

It lasted from September, 2015 to March, 2016. It was a six-month project, but that wasn't because of them. It was because of me just changing my mind and whatnot. It was a six-month project. There was no rush because I already had an existing good website. I was just really taking my time, making changes. There was a design change. They're very reasonable on any sort of additions cost-wise. 

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

From a design perspective, when a client goes to your website, that's their first impression of your business. I really feel that WebPlanex brought my business to a more upscale appearance with the new website. Obviously, being able to purchase gift cards on the site also helped.

The other nice feature that we did map with our previous site was when someone does enter their email, they can download a voucher for the particular service that they want. They helped increase our business because we have a variety of services. Now, they can choose the type of service they want, download the voucher right on their phone or computer to show it to us when they come in. Now, we have customers calling on the phone and saying, "I have a voucher for this or a voucher for that." I've definitely noticed an uptick in business because of that.

How did WebPlanex perform from a project management standpoint?

WebPlanex were excellent. They're so great about getting back to you the same day. Obviously, I realized that dealing with someone in India and, obviously, they're working on a bunch of other projects as well. Whenever I would email them, 99% of the time I always heard back within the same day.

What distinguishes WebPlanex from other providers?

They follow up, they pay attention to detail, and they do not nitpick for every little thing when there's a change. What really stood out as well at the very end of the project when we were switching over from one server to another, the .la registry was just not been responsive at all.

These guys just spent night after night or, in their case, day after day making sure that everything got handled the right way. They didn't even charge me for that extra time to switch over. They computed it as the switching over is something that's included. I didn't get a bill for like, "Oh, well we had to spend an extra five hours doing this." They did what needed to be done. They got it done on time and were very responsive in their replies.

Is there anything WebPlanex could have improved or done differently?

No, not at all. I would definitely use them again.

BACKGROUND

Please describe your organization.

Our website is a platform for people to come together and create groups of up to five members. The idea is if people wanted to learn something or do something, they would create these groups using the website as a platform.

What is your position?

I am the CEO.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with WebPlanex Infotech?

My company is looking to develop this website to get people together in smaller groups. This is the only project we're doing right now. We haven't hired anyone yet. I'm a mechanical engineer, so I needed external help to get this thing developed. That's why I got in touch with WebPlanex.

SOLUTION

Please describe the scope of their involvement in detail.

It was the complete development of the website, so from the design aspect – designing all of the pages – to the actual programming and everything else. I gave WebPlanex a technical description of what I wanted the website to accomplish. From there on, we had numerous meetings with them to come up with a design and different functionalities for the website. They built the whole thing.

How did you come to work with WebPlanex Infotech?

I went onto Freelancer.com with my idea to see who I could get to build this website. In Freelancer, you get many responses when you post a project. Of the different responses that were posted, their response was the most reasonable and most professional. Many people were bidding low, and I figured it wasn't that simple. When I looked at their bid and response, it seemed like they would be a reliable company to go with for this project.

Could you provide a sense of the size of this initiative in financial terms?

It cost $2,000.

What is the status of this engagement?

We're still working with them [as of August 2016]. We're going through some final details at this point to finalize the website.

RESULTS & FEEDBACK

Could you share any statistics or metrics are you hoping to drive?

I think it's too early to tell. I haven't even launched the website yet.

How did WebPlanex Infotech perform from a project management standpoint?

I've been impressed with the work, and they [WebPlanex]'ve been easy to work with in terms of incorporating my comments and changes. They've been receptive to my feedback. I found that helpful. They do a good job of responding back to comments in a document and incorporating the changes. They try to get back to you with changes in a reasonable time.

What distinguishes WebPlanex Infotech from other providers?

I think it was easy to do business with WebPlanex because they're always willing to listen to you and incorporate your feedback. They're friendly folks to work with. They seem to be doing a good job with their technical aspect as well.

Is there anything WebPlanex Infotech could have improved or done differently?

The one thing I think they could improve is the language. I had to correct many grammatical things on the website, so I think that's their weak area. 

BACKGROUND

Introduce your business and what you do there.

Our company collects customer feedback for our clients by scraping the Internet. We also analyze the feedback and show our customers what they are doing well and what they need to improve based on customer feedback.

I am the Chief Executive Officer and founder of the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with WebPlanex?

When we started, there was nothing. Together with WebPlanex, we built the application as it is now. The goal with WebPlanex was to build a big part of the application. They didn’t do all of it, but they did a large part of it. The databases, the skin for the database, and the user interface is what they built.

SOLUTION

What was the scope of their involvement?

The application does three main things. One is collecting feedback. We’re doing that by scraping booking and review sites for feedback, like TripAdvisor, Yelp, and those kinds of sites. We are scraping that on a daily basis for our customers, and we’re using Mozenda for that. It’s a software company that you can use for scraping the internet. Besides that, we have a tool, and that is what WebPlanex developed. It is a certified tool our customers can use to send a certified feed to their customers. We have basically two things scraping the internet, and we have the tool for a certified feed. They used PHP to develop it.

How did you come to work with WebPlanex?

I first started with Upwork. That was three years ago, and at that time it was called Elance. Later on, we started to work together outside of Upwork on a direct basis.

How much have you invested with WebPlanex?

It cost approximately $20,000.

What is the status of this engagement?

They are still working on a project right now.

RESULTS & FEEDBACK

Could you share any results of the engagement?

They built the application from scratch, so their work is pretty significant. I’m sure there are other companies who could build it as well, but I think they did a great job. What we have right now mainly is built by WebPlanex, so they were really important for our application. They also built the foundations. I use other developers for other projects, and the application is built by them, which is not something WebPlanex does, but it’s based on the foundations that WebPlanex built.

How did WebPlanex perform from a project management standpoint?

I don’t know if they do this in general, but this is how we are working. I basically make a functional design, and we don’t create huge reports or technical designs. I make a functional design of a page, name the functions and what it should do, and based on that, I get a quote and a timeline. They are doing what we agreed to. Later on, we refine the whole process, but we don’t spend a lot of time on creating reports or technical demands. I basically say what I want, I get a quote and a timeline, and they normally keep within the time frame and within the budget. Sometimes I expect something and don’t get it right away. I think it’s within the assignment I gave them; you always have a gray area. WebPlanex are always willing to do the best and do it within the budget.

What did you find most impressive about WebPlanex?

I think their strong point is communication. You can reach them all the time and you always get a quick response, which is important for me. They are really flexible in working. Also, they just do the job. They’re always thinking with you and helping you, and I think that’s a strong point. When something can’t be done, they will tell you that what you want is not possible, but if you do it a certain way, then they can handle it.

Are there any areas WebPlanex could improve?

I think their design could be improved, but that’s also a matter of taste. I use another designer for my functional program.

BACKGROUND

Please describe your organization.

We create websites and iPhone and Android applications for small to medium-sized businesses.

What is your position?

I'm the owner and chief creative officer.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with WebPlanex?

We were actually looking to expand our team because we work with teams that are overseas as well as local. We were trying to expand our team to meet some more demand of the projects that we had, and that's why I met with WebPlanex.

SOLUTION

Please describe the scope of their involvement in detail.

They work on a strictly development basis where we're providing them with the design and direction, and they are implementing the development side of the apps and websites. We're preparing to do some iPhone and Android work, but we have done some more work with websites – many WordPress websites specifically.

We were creating content management systems for multiple locations to be able to access and update the areas of the website that belong to them. There are 15 different locations and, for example, those 15 different locations need to update at the same time. That would be an example of something that we were working on.

The largest part of what they've done with us is updating sites and removing malware from sites that were created three or four years ago. We needed to recover the site as good as possible, set up some firewalls, and make sure that it doesn't happen again.

How did you come to work with WebPlanex Infotech?

We chose them based on their portfolio. We found them while searching for an overseas team on a freelance site. We chose them because we were big on communication and on organization. They function as an arm of our company, and we need someone who's going to be able to conform to the way that we do business as well as be able to manage their team effectively. We didn’t want to have to feel like we had to stay on top of them for everything. They work within our project management system, they report daily, and they're always on with predictable work hours. Those are the things that we were looking for.

Could you provide a sense of the size of this initiative in financial terms?

It cost less than $10,000.

What is the status of this engagement?

It is ongoing. We started working with them maybe three months ago [April 2016].

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

We have happy returning customers. We had one site that we worked on where they resolved some issues where the site was actually lost by the client's mistake, and we were able to do some updates there. Because of what they fixed there, they brought another website to us to work on as well. Also, they have been working on cleaning up other issues that we were not responsible for, but now we're able to step in and help, which is something that we weren't able to do before. We said if we didn't break it, we don't really want to fix it. Now, we have the support of a new team that we can pull in some of those problems that we just didn't have the manpower to resolve before.

How did WebPlanex Infotech perform from a project management standpoint?

We worked on an hourly schedule with them. They are very good about tracking specifically their hours, which makes it a comfortable payment system for us. WebPlanex has been early on most of their projects that we've worked on thus far where if we anticipated a Friday launch, we're actually done on Wednesday. They ask questions, if needed, but they will pretty much manage their portion of the project on their own.

What distinguishes WebPlanex Infotech from other providers?

WebPlanex's consistency stands out. They are people of their word.

Is there anything WebPlanex Infotech could have improved or done differently?

The one thing that we don't always care for, which is ironic, is the hourly rate. Sometimes, we wish we had something flat that we can work with, and they tend to lean more toward hourly, which makes it a little bit difficult for us to create estimates for our clients because we work on flat rates. That's more comfortable for our client base. They like to know what they're getting into. Trying to make extra provisions for the just in case situations – that's probably the one thing. They do work on a flat rate, but they prefer hourly and push toward it all the time.

My advice for a potential client of theirs would be to communicate very specifically what you want upfront. The more specific you can be, the better your project will probably turn out at the end.

BACKGROUND

Please describe your organization.

We are a manufacturing company that manufactures and develops laser therapy for practitioners and professional users all around the world.

What is your position?

I am a product marketing manager.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with WebPlanex Infotech?

We are a small company situated in Denmark, and we do not have very many employees. We can't focus both on online development and developing lasers, so we decided to outsource the development tasks.

SOLUTION

Please describe the scope of their involvement in detail.

We have made a contract with WebPlanex. They are doing projects for us on an ongoing basis, which means both developing and maintaining our websites. We use them on a daily basis on fixing small things and developing new sites. It's always a Basement Joomla CMS. That's one of the reasons I chose them because they worked in Joomla. I had two websites running on Joomla when I first contacted them, and they had assigned developers who were trained and skilled in Joomla. 

How did you come to work with WebPlanex Infotech?

We used Freelance.com at that time for hiring freelancers. We always try to create a project on Freelance.com and see what turns up. Actually, I was quick to see that WebPlanex different from many other freelancers I've worked with through Freelance.com. The project manager actually understood what I was trying to say. I see a lot of OCs [outsourcing companies] that simply are very hard to communicate with. But, I found these guys, and they were very easy to talk with. They very fast to grasp what I was trying to get out of the cooperation.

Could you provide a sense of the size of this initiative in financial terms?

I simply haven't got an idea. They are providing work in the size of one employee on a weekly basis. Instead of hiring one person here in Denmark, I have one, two, or three different developers in WebPlanex.

What is the status of this engagement?

It's ongoing. It's running the website and maintaining the website, so it's ongoing. I expect to keep them. They have done very well so far. I have worked with them for about half a year now.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

I only have one website that has been relaunched. It’s in Danish, and it’s not quite finished yet. I wouldn’t have anything to share other than our manual is being developed step by step in small bits, so it’s more of an incremental project.

How did WebPlanex Infotech perform from a project management standpoint?

I haven’t experienced any problems with WebPlanex. This is primarily minor tasks and small projects, so they are really not that complex. The project management is mainly assigning resources to the tasks, so it’s not that complex. It’s running smoothly.

What distinguishes WebPlanex Infotech from other providers?

They are very quick to understand what I mean although I haven’t got the time to write 40 pages of requirements or specifications. I just scribble down a few notes, and they get what I want. WebPlanex is very easy to work with, they always complete the tasks, and then continue working on them until it's as expected. I think they’re very nice people.

They also monitor their work, and they document the work that they do. That’s one thing I always ask from freelancers, that they document their work because chances are that you have to replace your freelancer at a time, so it’s very important to document it.

Is there anything WebPlanex Infotech could have improved or done differently?

No, I don’t think so. WebPlanex has exceeded my expectations. I’m very happy with them.

BACKGROUND

Please describe your organization and your role there.

We are NetBricks, an eCommerce LEGO set rental company. We have under 20 employees and are an early stage company.  I am the founder and president. 

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with WebPLanex?

As an eCommerce business, our website is critical to our success. Not only is it our link to our customers, it is how we convert traffic to business. The website we had was not generating the results we needed. The firms we were using took too long and cost too much money to develop what we needed. We needed a firm that could very quickly turn features and functions around and that is what we found in WebPlanex.

SOLUTION

Please describe the scope of their involvement.

The scope of WebPlanex's work has been to rebuild, maintain, and enhance my eCommerce website.

How did you come to work with WebPlanex?

I started worked with several different development shops simultaneously as I wanted to see who was the best. We worked with  several different domestic and freelance firms.  WebPlanex was by far the best.  The quality of their code was much better than the spaghetti we got from the others.  We have been working with them daily or weekly for over half a year and continue to work with them today. I anticipate we will work with them as long as we are in business. WebPLanex's work was better than the others.

RESULTS & FEEDBACK

How did they perform from a project management standpoint?

Project management has been excellent. At times the QA could be better, but overall they are a very solid shop.

Our experience has been very, very good.  We worked with two domestic firms to design our original website.  They took many months and cost a lot of money.  The end product was nowhere near what we had intended.  They simply could not develop the features and functionality we needed.  We then outsourced development and worked with several different freelancers.  WebPlanex has consistently been the best.  There are others that cost less, but they don't deliver the same level of quality of code.

What distinguishes WebPlanex from others?

WebPlanex is professional and responsive. They offer quick turnarounds on new requests, and they are good at delivering on time and on budget.

Is there anything they can improve? 

Timezone differences make collaboration very difficult.  Also, they don't work on the weekends and our business is 24x7.  If there is one thing I would like them to do it would be to figure out how to get more coverage.

BACKGROUND

Please describe your organization.

We are a nonprofit organization in the United States.

What is your position?

I am the president of the organization.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with WebPlanex Infotech?

We were looking for an agency to build a website for our organization from scratch. We wanted to increase our online presence and improve our online reputation. We originally partnered with WebPlanex Infotech for that reason. We have since done other projects together.

SOLUTION

Please describe the scope of their involvement in detail.

They were responsible for the full development of our responsive website and our mobile application. We gave them the concept, and WebPlanex designed, developed, and maintains the site and app. They developed our website in English and Hebrew, which is tricky because Hebrew is written from right to left. They did a terrific job on every aspect of it.

How did you come to work with WebPlanex Infotech?

We found them through Elance. We looked over their portfolio, ratings and testimonials on their profile. One of the main reasons for choosing them was their ability to create a multilingual website.

Could you provide a sense of the size of this initiative in financial terms?

The cost of the project was less than $10,000.

What is the status of this engagement?

I've been in contact with them for two years [as of September 2015]. We speak almost every day about our current and future projects. 

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

The main objective of the projects was to build an online reputation, which we did by creating the site. We don't pay attention to any metrics or statistics. WebPlanex has done a great job.

How did WebPlanex Infotech perform from a project management standpoint?

The WebPlanex Infotech team is excellent. We have great communication throughout all our projects. We email and Skype on a very regular basis. They are very responsive and respond all of our questions almost immediately. They're very polite and great at everything they do. We've built a very good working relationship, and it happened very easily. It wasn't a challenge.

What distinguishes WebPlanex Infotech from other providers?

WebPlanex Infotech's customer service and communication are amazing. They always approach new projects with an open mind. I don't think they could be any better.

Is there anything WebPlanex Infotech could have improved or done differently?

No. I really can't think of anything.

BACKGROUND

Please describe your company and position.

 I am the Owner of an ecommerce company 

Describe what your company does in a single sentence.

Fitness supplements to get the most from your workouts and your active lifestyle.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire WebPlanex InfoTech to accomplish?

• Redesign company website
• SEO for website
• Onboard with Google Merchant

SOLUTION

How did you find WebPlanex InfoTech?

Online Search

Why did you select WebPlanex InfoTech over others?

• High ratings
• Pricing fit our budget

Describe the scope of work in detail. Please include a summary of key deliverables.

The original website was quite basic and was not compelling to potential new customers. There was no SEO on the original website. The company was not listed as a Google Merchant and this was due to the original website design. The key deliverables were to address these items

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The website design was improved and SEO work was implemented. The Google Merchant onboarding is ongoing.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Items were delivered on time and as described. Questions were answered quickly and directly.

What was your primary form of communication with WebPlanex InfoTech?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Accessibility. Max at Webplanex was easy to reach and quick to respond to any questions.

Are there any areas for improvement or something WebPlanex InfoTech could have done differently?

No suggested improvements, my experience working with WebPlanex InfoTech has been excellent.

BACKGROUND

Please describe your company and position.

I am the Owner of Red Carpet Bags.

Describe what your company does in a single sentence.

We sell pre-loved authentic bags.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire WebPlanex InfoTech to accomplish?

Build a website for our company.

SOLUTION

How did you find WebPlanex InfoTech?

Online Search

Why did you select WebPlanex InfoTech over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned
• Great Response Time

Describe the scope of work in detail. Please include a summary of key deliverables.

Building a custom website for an online business.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The dynamic of our work project was the designing of our website with customer feedback and tests. Examples include but are not limited to testing the look of products marked as sold and the wording. We would edit and send it back for them to update and fix, check out the process, and photos. The response time and turnaround time were impeccable.
Describe their project management. Did they deliver items on time? How did they respond to your needs?

The feedback and work they would provide was a quick turnaround time, very structured, and detailed. The response to our needs was prompt and completed quickly.

What was your primary form of communication with WebPlanex InfoTech?

Email or Messaging App

What did you find most impressive or unique about this company?

The most impressive was the communication and response time. Before the project even started, they followed up in a professional manner and were very communicative. They were the only company I felt comfortable moving forward with. I felt with that type of response, they would be available for our project and provide excellent customer service, which they did!

Are there any areas for improvement or something WebPlanex InfoTech could have done differently?

I can't think of anything at the moment.

BACKGROUND

Please describe your company and your position there.

I’m the general manager of an online hospitality career portal used by employers to advertise vacancies.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire WebPlanex Infotech Pvt Ltd?

We hired them to redesign and redevelop our site.

What were your goals for this project?

We wanted to improve our site’s functionality and overall performance. The initial version was poorly done and had numerous errors.

SOLUTION

How did you select this vendor?

We found them on Upwork, where they had an excellent rating and great reviews. We also checked their previous work.

Describe the project in detail.

Initially, we spoke with them to make sure they understood our requirements. They redesigned many sections of our site and gave it a fresh look.

What was the team composition?

Our contact was always there to help and guide us. The other team members who worked on our project were qualified.

RESULTS & FEEDBACK

What outcomes or results can you share that demonstrate progress and/or success?

They made our platform more user-friendly, efficient, and modern. We will launch our new and improved site soon.

How effective was the project management?

Their project management was always on point. We had no issues at all.

What did you find most impressive about this company?

We liked their dedication—they made sure that we were happy with their work. The team went above and beyond to deliver high-quality results.

What tips or recommendations do you have?

Since we were very pleased with their work, it's hard to recommend any improvements. It's always important to continuously improve skills and knowledge in any field.