WebFX

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of GrandView Aviation

Describe what your company does in a single sentence.

GrandView Aviation is a part 135 Charter Operator offering private flights for customers on our own fleet of super light jets, from 11 bases coast to coast.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire WebFX to accomplish?

• Build a new website and digital marketing strategy to support our new GrandView Transplant brand
• Help our company engage with target audiences in our two verticals - luxury charter and transplant transportation
• Create and execute a robust digital marketing strategy for our private charter organization

SOLUTION

How did you find WebFX?

Our previous CEO found the company

Why did you select WebFX over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from WebFX were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Too much to detail. Basically all digital strategies including website development, SEO,PPC, Salesforce integration, Social Media, etc.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

lead generation - quantity & quality, SEO, google ranking, optimized PPC rates, site traffic, etc.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Projects always delivered on time, and all account execs report extensively but more importantly, treat our company as if it were their own, proactively offering suggestions often.

What was your primary form of communication with WebFX?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I am continually impressed with the talent of the entire team and the proactive recommendations to help grow our business. I can't speak highly enough about our relationship, and would be happy to act as a referral if every asked. I have been Marketing Director at many companies in my 40+ year career and this agency ranks at the very top!!!

Are there any areas for improvement or something WebFX could have done differently?

No improvements ever necessary when you are at the top of your game!!!

BACKGROUND

Please describe your company and position.

I am the Digital Marketing Manager of a construction company

Describe what your company does in a single sentence.

We are a specialized insulation distributor

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire WebFX to accomplish?

• Improve keyword optimization
• Increase web traffic
• Increase site conversions

SOLUTION

How did you find WebFX?

Referral

Why did you select WebFX over others?

Referred to me

How many teammates from WebFX were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Executed on localized search optimization for all branch locations. 
• Developed and published multiple long form content pieces with graphics to improve SEO and keyword ranking. 
• Ongoing improvements to PPC campaigns, including A/B testing, geographic optimization based on past performance, and tailoring copy to improve click through rate, resulting CTR of over 5%

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Improved web traffic across multiple webpages. 
• Improved PPC results across multiple websites. 
• Improved conversions across multiple webpages. 
• Increased number of keyword rankings across multiple websites.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team I have worked with at WebFX (Shannon and Alyssa) have been excellent communicators and trustworthy partners in strategy and execution. They have anticipated my needs, offered solutions and tools to increase my small team's bandwidth, and supported troubleshooting whenever it's been needed.

What was your primary form of communication with WebFX?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They cross disciplinary expertise. My account manager might not know exactly how to do something, but someone they work with does or knows the answer. They have been excellent at leveraging the wealth of knowledge and expertise that WebFX has across their team members.

Are there any areas for improvement or something WebFX could have done differently?

My only suggestion would be to maybe have a bank of training resources for the wide range of tools WebFX offers. There's so much WebFX can do and I love the live trainings they offer, but sometimes it could be useful to have recording trainings that can be accessed on demand.

BACKGROUND

Please describe your company and position.

I'm an executive of Abby's One True Gift Adoptions

Describe what your company does in a single sentence.

We are a domestic child placing adoption agaency

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire WebFX to accomplish?

• Build upon our google ads ROI
• Improve our organic search presence
• Redesign our webiste for optimize ROI

SOLUTION

How did you find WebFX?

Online Search

Why did you select WebFX over others?

• High ratings
• Company values aligned

How many teammates from WebFX were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

WebFX provided an updated visual and behind-the-scenes functionality website for our company. They integrated online form submission as well as functionality that improved our interaction with clients via chat on online methods. Additionally, they strategized and implemented an SEO strategy to drive more clients to our site organically. Lastly, they improved the ROI on our paid advertising via Google Ads.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

They were able to lower our Cost Per Click in Google Ads from $25 PPC to $5 PPC. This worked very well for Google Ads ROI. They have a fantastic team that understands the Google Ads subspace and is able to create competitive online ads. We have seen improvements in our website’s organic presence. The visual aspects of the redesign on our website are very current with the client demographic we are hoping to attract.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were spot on every time. Very responsive in information and timing. Via video chat, , phone conversations, email, texting, we were able to walk through the process seamlessly.

What was your primary form of communication with WebFX?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I find them to be very informative and workable. Never felt like I wasn’t the priority. Fantastic interactions every time

Are there any areas for improvement or something WebFX could have done differently?

None

BACKGROUND

Please describe your company and position.

I am the Operations of a nonprofit company

Describe what your company does in a single sentence.

We are an inclusive Christian church located in downtown New York City.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire WebFX to accomplish?

• Increase our membership
• Help deliver our message online
• Find like minded people of faith.

SOLUTION

How did you find WebFX?

Referral

Why did you select WebFX over others?

Referred to me

How many teammates from WebFX were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

• Optimize search on line to reach like-minded people looking for a church.
• Increase attendance.
• Reach those are are remotely interested in our message.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Physical attendance increased. Increased views to our You Tube Channel.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Paul at WebFx consistently met all deadlines. He was available to discuss any questions we may have had regarding our online marketing and discussing our demographic reach.

What was your primary form of communication with WebFX?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Since we are church, this was unknown territory for a SEO company. WebFx did not give up or relegate us to a side project. They worked really hard to find opportunities for us. We see the results when new people find us and let us know that it was via online search. WebFX has been willing to learn how we want to be advertised and doesn't make any assumptions on why we wanted the messaging.

Are there any areas for improvement or something WebFX could have done differently?

WebFX is the second SEO firm that we have tried and they have the resources that smaller shops do not have. I cannot think of anything they could have done differently.

BACKGROUND

Please describe your company and position.

I am the Office Manager of a screen rooms construction company

Describe what your company does in a single sentence.

We build sunrooms, patio enclosures and screen rooms.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire WebFX to accomplish?

• Increase leads
• Improve our google position

SOLUTION

How did you find WebFX?

I knew someone there

Why did you select WebFX over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

WebFX redesigned our entire website and continues to optimize it through blog posts and reviews of optimum keywords. Through our website, lead generation is a main focus and meet regularly with our internet marketer to make sure we are moving in the right direction with goal at the forefront.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We continually look at leads and appointments that come in through our website or google searches and compare that to previous months and now years as well.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

WebFX continues to be very responsive to our goals and as needed whenever we have questions. Their timely responses have made working with all members of their team helpful. We know they will answer any questions and if someone doesn't know something, they find out and get back to us. Their responsiveness is one of their key strengths.

What was your primary form of communication with WebFX?

In-Person Meeting

What did you find most impressive or unique about this company?

They have a great ability to read the market as it relates to our industry on the internet. They have been extremely valuable in helping us optimize Google to our advantage.

Are there any areas for improvement or something WebFX could have done differently?

While it's great they offer advancement for their employees, we have had several internet marketers and it always takes some time to get into groove with a new person.

UPDATED REVIEW

This review was published on June 4, 2021.

Barb Mills

Office Manager, PASunrooms Inc

Construction

1-10 Employees

Harrisburg, Pennsylvania, United States

$50,000 to $199,999

Aug 2017 - Ongoing

Project summary

WebFX has redesigned the website of a sunroom construction firm; they’ve helped simplify the contact form to attract customers. Now, they provide digital marketing services, including SEO and PPC campaigns.

Feedback summary

The website has successfully helped to attract more customers, and WebFX’s efforts continue to deliver growth through the SEO and PPC campaigns. The team is very professional, responsive, understanding, and helpful. They lead an efficient project management, providing access to useful tools.

BACKGROUND

Introduce your business and what you do there.

I’m the office manager at PASunrooms. We build sunrooms and home additions. We do some commercial, but 90% of what we do is for residential buildings.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with WebFX?

We had a website for years, but we weren’t really using it. As we began to move more and more into the digital age, we realized that we were missing out on a big chunk of business possibilities.

We started looking around and interviewed several companies to revamp our website and work with us as a digital marketer.

SOLUTION

What was the scope of their involvement?

Initially, we contracted WebFX to redesign our website. We spent several months going back and forth with the sites we had and redesigning them with new pictures, colors, and different things to try to grab people's attention when they land on our website.

The biggest thing about the redesign was the update on our contact form. They made it easier to fill out information so we could follow up and make appointments with people interested in sunrooms. In our old website, we had a contact form but we weren’t getting the information. Some of it was user error because we weren’t as savvy as we should’ve been about how the site worked and how to get information off of it.

WebFX streamlined the process so we could get the information almost immediately when people filled out the contact form. They also worked with us to make the contact form short and simple. Our original one asked too many questions, and we decided that was a turnoff.

When the site went live, we continued to meet with WebFX to analyze the metrics so we could see who was going to our site, if we were reaching the people we wanted, what we could do better, and what changes we needed to make. Now, we use WebFX as our Internet marketer. They’ve developed an SEO strategy and campaign, and a PPC campaign. They do blog pages for us, and they’ve really been making sure that our Internet presence is what it’s supposed to be.

What is the team composition?

For the redesign, we worked with 2–3 people that were part of their design team. They were responsible for taking our input and translating it into the website we wanted. We worked with them for several months, and then we were transferred to an implementation team until the site was up and running. There were probably two people on that team.

Ultimately, we were switched to an Internet marketing team. We had someone assigned to our account, so now we deal with one person on an ongoing basis.

How did you come to work with WebFX?

One of the founders went to college with my daughter, so I knew him before he went to WebFX. I really liked him and thought it was worth a shot because we knew we wanted to go in that direction.

We interviewed several companies, but part of the reason we went with them was that they were predominantly young — most of them were under 30. We were a small company, and we were all over 30, so we wanted to work with a company that really understood Internet marketing and could explain it to us in order to make smart decisions going forward. WebFX was both respectful of what we knew and accommodating to the fact that we had a lot to learn.

How much have you invested with them?

We’ve probably spent between $50,000–$70,000.

What is the status of this engagement?

We started working with them in August 2017, and we have an ongoing partnership.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

First, we basically saw an increase in the number of appointments that were made. When someone called, we made an appointment and asked how they heard about us. More and more, we were hearing customers saying they’d found us through Google or that once they’d found us, they'd filled out the contact form on the website.

We’re still seeing growth through our SEO and PPC campaigns, and WebFX suggests ways to make them better on a regular basis. We continue to spend a significant amount of money every month with them, so it’s important that we still feel that we have a productive partnership.

How did WebFX perform from a project management standpoint?

Overall, I don’t have any complaints. If my Internet marketer doesn’t have the answer to something, they have a whole slew of people behind the scenes, so they can get the answers and then get back to us in a pretty timely fashion.

They’ve been really responsive, and they’re great to work with. Every time we have an idea, they’re very receptive. Even though we’ve been working with them for several years, I don’t feel that we’re on the back burner or that they don’t really care about us anymore.

We meet with them once a month to look at our metrics, fine-tune our strategy, and move forward to make changes. They still seem to be working on our account, so I don’t feel like anything has gotten stale.

We initially met them in person, and then we went to Zoom. They have multiple marketing tools, and we have access through them because they’re linked to our account. We go into the WebFx webpage and there are certain things within their marketing cloud that we can access — performance metrics, different kinds of competitor analysis, and different Google analytics.

What did you find most impressive about them?

It’s probably both their professionalism and their ability to listen to what we want and give us concrete ideas on how to accomplish those goals.

Are there any areas they could improve?

During the design process, we occasionally felt that things were taking longer than they should, but I don’t know if those were unrealistic expectations on our part.

Overall, WebFX has worked really hard to have good communication and give us realistic expectations. I don’t really have negative things to say about them.

Do you have any advice for potential customers?

Whether you go with WebFX or some other company, you need to look at both short and long-term goals and have clear milestones. When we first met with WebFX, they gave us a timeline that marked where we would be by any point in time. We had very concrete goals, and they were good at meeting them.

Therefore, I would encourage someone who was looking at potentially partnering with an Internet company of any kind, to make sure that they have specific goals and they hold the company accountable because it’s really easy to get lost in the shuffle.

Star Ratings

Overall rating: 5

Quality: 5

Cost: 4.5

Schedule: 4.5

Willing to refer: 5

BACKGROUND

Please describe your company and position.

I am the Marketing Director of Refresh LED

Describe what your company does in a single sentence.

We sell, install, and service LED video walls.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire WebFX to accomplish?

• Organic Marketing (SEO)
• PPC
• Building brand recognition

SOLUTION

How did you find WebFX?

Online Search

Why did you select WebFX over others?

• High ratings
• Close to my geographic location
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from WebFX were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The expectation of the project was as follows: 

• Build a stronger organic (SEO) presence to drive more leads and traffic to our website. 
• Review and optimize our PPC (google ads) to generate more leads and drive additional traffic to our website.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

A 150% year-over-year increase in traffic on our website every month. A 40%-60% increase in Lead generation year-over-year every month. A 30%-50% decrease to our CPL for PPC and Organic search.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their projects were laid out on reasonable timelines and expectations were clearly communicated from the start to the end of each project. We were given weekly updates at the beginning of building our SEO which helped us understand and stay in the loop for brand consistency. Overall WebFX held a level of communication that is excellent, which exceeds any standards of expectations.

What was your primary form of communication with Refresh LED?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The attention to detail, communication, and engagement with our brand has far surpassed expectations.

Are there any areas for improvement or something Refresh LED could have done differently?

We once had an issue where our blogs disconnected from our organic traffic on Google. This resulted in a dip in our traffic for a short time period. The fault came from our Web developer making changes without notifying us or WebFX.

However, once WebFX caught the issue and we addressed the situation we were able to make the changes necessary to make sure the issue never happened again. This level of conflict resolution was a Professional standard that went above and beyond our expectations. That being said, we have had no other problems or lack of anything in all areas.

BACKGROUND

Please describe your company and position.

I am the Chief Operating Officer of a consulting company

Describe what your company does in a single sentence.

We help credit unions shape or reshape their culture around sales, service and leadership.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire WebFX to accomplish?

• Increase our digital marketing presence
• Improve marketing lead management
• Increase product/service throughput on our website

SOLUTION

How did you find WebFX?

Referral

Why did you select WebFX over others?

• Pricing fit our budget
• Great culture fit
• Referred to me
• Company values aligned

How many teammates from WebFX were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

WebFX has optimized our website content to improve SEO standing, resulting in increased traffic, click-through rates and visitor engagement. Their improvements have resulted in more products/services booked for SEO and organic visitors. 

Additionally, they have managed our LinkedIn marketing efforts; while working with us to build awareness and re-targeting campaigns to our target market audience. Their work has resulted in more visibility on LinkedIn and more products/services booked through LinkedIn ads.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Increased website traffic 
• Improved visitor engagement 
• Improved click-through rate 
• Improved look-to-book rate
•  Improved website design leading to higher CTA rates amongst visitors 
• Optimized website content for SEO key words 
• Implementation of G4 tags to track CTA and link clicks 
• Implemented referral links to improve google SEO standing

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The WebFX team is fantastic. They deliver everything on-time or ahead of schedule. Alondra is our assigned partner, and she does an amazing job of making the correct recommendations to optimize our strategy so we can reach our goals. The entire team was highly engaged and responsive. They have a suite of SAAS products that make it much easier for us to manage our digital marketing strategy.

What was your primary form of communication with WebFX?

Virtual Meeting

What did you find most impressive or unique about this company?

What's the most unique is that the WebFX team cares about our business as if it is their own. They go above and beyond to make recommendations on things that that we don't think of. I really appreciate their partnership and how they steer us in the direction we need to go in.

Are there any areas for improvement or something WebFX could have done differently?

My only recommendation is to help us better understand attribution where possible. I know attribution is tough in marketing. The better we can understand it, the more where we know where to invest.

BACKGROUND

Please describe your company and position.

I am a Manager at Edco Supply Corporation

Describe what your company does in a single sentence.

Manufacturer and distributor of flexible packaging

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire WebFX to accomplish?

• Redesign wehsite
• SEO Marketing

SOLUTION

How did you find WebFX?

• Online Search

Why did you select WebFX over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from WebFX were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Redesign the entire 10-year-old website.
• Create and handle ongoing SEO marketing.
• Createa download section with prospects having to log in.
• Create site that is easy to navigate and easy for us to make changes.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Visually much better website than before.
• Updated look.
• Easier to navigate.
• More prospect sign-ups for email marketing efforts.
• Higher quality and amount of leads.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Absolutely. Melissa was the project manager for design. We had regular meetings and she was very professional and responsive with our directions. She also ensured we stuck to the timeline and provided the info necessary for WebFX to finish the website on time. Jacob is the SEO project manager and ensured his team fully understood our business and goals. He made sure that SEO was in place for the website launch.

What was your primary form of communication with WebFX?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They were always a step ahead of us. Good communication the entire time. Made sure they understood our business and goals. Staff is very friendly and professional. Any issues I had were addressed and corrected in a timely fashion.

Are there any areas for improvement or something WebFX could have done differently?

I really cannot think of anything specific. They are still handling our SEO efforts and we are very happy.

BACKGROUND

Please describe your company and position.

I am the Director of Marketing of a fabric structure manufacturer.

Describe what your company does in a single sentence.

Leading-edge fabric structure manufacturer

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire WebFX to accomplish?

• Improved SEM efficiency
• SEO management & content development
• Website UX

SOLUTION

How did you find WebFX?

Clutch Site

Why did you select WebFX over others?

• High ratings
• Pricing fit our budget
• Company values aligned

How many teammates from WebFX were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired WebFX to improve the efficiency of our PPC relative to CPC and overall lead generation. We also hired WebFX to manage and improve our SEO by way of content writing and development on our website. Finally, from time to time we employ WebFX for simple website updates, design enhancements, and digital marketing guidance/assistance.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since working with WebFX, our site traffic has increased 59% versus previous period with prior agency, time spent and bounce rate has drastically improved, and converstion rate has increased by 289%.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The response time of WebFX is almost immediate, and their deliverables are well within the week. If there are ever larger-scale projects we employ WebFX for, timelines are communicated and followed. They are knowledgeble, friendly, and sophisticated in their approach.

What was your primary form of communication with WebFX?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I find their MarketingCloudFX to be most impressive relative to its reporting capabilities, sophistication and organization of the tool, and available data.

Are there any areas for improvement or something WebFX could have done differently?

N/A

UPDATED REVIEW

This review was published on April 1, 2021. 

Deanna Hope

Marketing Manager, Calhoun Super Structure

Construction

51-200 Employees

Canada

Less than $10,000

Feb 2021 - Ongoing

Project summary

WebFX conducted website, keyword, and campaign audits and then created SEO and PPC strategies. They mapped keywords and revised content to augment site rankings. They provide ongoing digital marketing services.

Feedback summary

WebFX quickly developed a thorough understanding of the business and implemented superior strategies, demonstrating their dedication to the partnership’s success. By engaging proprietary tools, the team facilitates transparent collaboration. They provide a unique suite of valuable services.

BACKGROUND

Introduce your business and what you do there.

I’m the marketing manager for Calhoun Super Structure. We design, engineer, and manufacture fabric structures.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with WebFX?

We were working with the same digital agency for several years but kept running into issues. We didn’t see the results that we expected, so we weren’t seeing year-over-year growth in site traffic or web leads.

SOLUTION

What was the scope of their involvement?

WebFX learned about our business and then developed a plan to move forward with improving our digital marketing initiatives. During the past two months, their team audited our website and keyword strategy for SEO and PPC campaigns. They’re now keyword mapping, which involves determining whether or not to add or remove keywords. That process applies to our SEO and PPC initiatives. Their team is also in the process of revising all of our web pages to integrate keywords.

What is the team composition?

Initially, I spoke with a business specialist. She sent us the proposal and demonstrated their offerings during the vetting process. After awarding WebFX the business, I began working with a digital marketing specialist, Alexa (Internet Marketing Specialist)

How did you come to work with WebFX?

I heard about WebFX through Clutch. We vetted a few agencies, and I liked what I found with WebFX. After giving them our business, I liked that I was passed onto the digital marketer working on our account. There wasn’t a middleman like we had with our previous digital agency, which caused disconnect and miscommunication. I liked knowing that I would be working with someone who would have their hands in our SEO strategy with WebFX.

I also liked that they offered earned media points. Based on the level of activity and length of our engagement, our company receives earned media points to put towards SEO efforts or a blog article. No other agency offered that to us. I was also impressed with their proprietary marketing cloud.

How much have you invested with them?

We’ve spent less than $10,000 so far.

What is the status of this engagement?

The engagement started in February 2021, and we plan to have an ongoing relationship with WebFX.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

As they only started in February, it’s hard to provide metrics. We can basically only look to March for results. The turnover with our previous agency also skewed the numbers. However, WebFX stays on course. We’re seeing great results.

WebFX offers services that other agencies don’t. Their team stays true to their offerings. They’re a sophisticated and credible agency.

How did WebFX perform from a project management standpoint?

I receive at least a weekly update, so I know exactly where the project stands and what’s next. Their proprietary marketing cloud provides great transparency. I know who’s working on different tasks and have complete visibility into the account. I’m impressed with their tools.

Their team’s friendly and gives great customer service. Their response time’s quick, and they’re right on time with deadlines.

What did you find most impressive about them?

I’m impressed with their marketing cloud and proprietary tools. Project management ties into them. WebFX is on top of their responsibilities, so auditing the website and implementing a strategy. Even though our business’s complex, their team quickly understood it and began targeting keywords to attract new audiences and leads.

Are there any areas they could improve?

It’s only been two months, and I haven’t come across anything for them to improve. My advice to WebFX would be to communicate their marketing cloud and analytics tools more to clients. It’s one of their selling features and competitive advantages.

Do you have any advice for potential customers?

Since beginning to work with them, I learned more about WebFX’s offerings. It’s an extensive and impressive list.

Star ratings

Overall rating: 5

Quality: 5

Cost: 4.5

Schedule: 5

Willing to refer: 5

BACKGROUND

Please describe your company and position.

I am the Marketing Director of a revenue cycle and practice management company.

Describe what your company does in a single sentence.

Revenue cycle management (a.k.a. medical billing and coding) and practice/financial management services for radiology practices.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire WebFX to accomplish?

• Monitor and manage backend website functions
• Update current website
• Increase SEO performance & advise on strategies
• Manage paid LinkedIn advertising campaigns

SOLUTION

How did you find WebFX?

Online Search

Why did you select WebFX over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Company values aligned

How many teammates from WebFX were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We brought WebFx back in 2016 to revamp our current website at the time and start to develop an SEO strategy because none existed at that time. We are a lean team internally, so it is important that we choose the right partner whenever we outsource any project. They successfully redesigned our website and also helped us create a HubSpot landing page and email templates that match our brand. 

They continue to monitor the site's health with regular site speed optimization audits and are our go-to if anything goes down or wrong (which rarely happens, but it does happen). Once the website was live, they also built an SEO strategy for our business from the ground up since we did not have anyone internally responsible for our company's search engine performance. 

They still monitor and advise on our SEO strategy, and we have seen consistent year-over-year growth in our SEO performance while working with WebFx. We rank for several keywords, and we could not have done that without their expertise. 

Additionally, about two years ago, we added LinkedIn advertising services with WebFx. They now design (with our approval) and monitor our paid LinkedIn campaigns. They successfully manage the creatives and placement of the ads and keep us up to date on ad performance.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Year 1 Website Conversion Rate = 4.07% 
• 2022 Conversion rate = 23.56% 
• Year 1 Blog Subscribers = 119 
• 2022 Blog Subscribers = 469 
• Year 1 Contact Form Conversion Rate = 5.07% 
• 2022 Contact form Conversion Rate = 11.39% 
• Year 1 Organic Traffic (Users) = 11,454 
• 2022 Organic Traffic (Users) = 75,055 
• Year 1 Total Traffic (Users) = 27,855 
• 2022 Total Traffic (Users) = 98,121

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The WebFX team's project management skills are unmatched. They are super organized within their team, and it comes across to ours. It never feels like someone on their side is left out of the loop, and always feels like everyone is on the same page. 

They consistently deliver items on time. I don't think I can recall a time when something was late or off schedule. They are quick to respond to any communication (which, from me, is usually via email), and even if they can't get you an answer right away, they tell you when you can expect an answer.

What was your primary form of communication with WebFX?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I think what is most impressive is their ability to integrate themselves as part of your team. We have been working with WebFX for several years, and we have no plans to move away from them anytime soon. They knew our business, our team, and how we operated internally, and that was invaluable to us. They have a great culture at WebFx, and we definitely see that when we work with them.

Are there any areas for improvement or something WebFX could have done differently?

When I get asked this question, it is always hard for me to find an answer. I feel like they consistently go above and beyond when it comes to servicing our account, and I have no complaints.