We're a creative digital agency that specializes in custom web design & development, eCommerce, mobile app development, and API Integration. Our fundamental competency consists of assessing the client's needs and designing customer-centric digital commerce solutions. We are certified partners of the most trusted digital commerce platforms, including Volusion, BigCommerce, Shopify, Shift4Shop PrestaShop, etc. We are delighted to be one of the few organizations that offer website design across all major industry platforms. It not only allows us to provide our clients with additional options, but it also allows us to provide them with the most suitable option for their unique needs. We approach each collaboration with the conviction that every business is unique and that to stand out, it requires distinct and inventive solutions. That's why we work hard to change, adapt, and stay ahead of the curve when it comes to new technologies and methods.
Our expertise to create B2B and B2C sites for various platforms put us in a great position to help businesses succeed in the digital age. Our experience allows us to develop comprehensive online storefronts and bespoke technological solutions that help our customers run their businesses more efficiently.
Our clients value our sincere, high-touch business practices, as well as our commitment to completing projects on time and within budget. We learn about our clients' goals and procedures before putting up a digital strategy that uses the most up-to-date tactics and resources to help them reach their objectives. We take pride in being referred to as a trusted technology partner by our clients. We have experience with custom template design, custom code development, bespoke fulfillment, and customizable integration with any eCommerce framework.
Call Us To The Explore The Potential Of Your Business: +1 877.536.3789
Min project size
$5,000+
Hourly rate
$50 - $99 / hr
Employees
10 - 49
Locations
Toronto, Canada
Year founded
Founded 2013
Languages
Timezones
1 Language that we service
English
1 Timezone that we service
EST
Eastern Standard Time (EST)
1 Locations
Toronto , Canada
No have been added yet...
Pricing Snapshot
Min. project size
$5,000+
Avg. hourly rate
$50 - $99
/hr
Rating for cost
4.8
/5
What Clients Have Said
WEBDESK SOLUTION generally offers good value for cost, with project investments typically exceeding $10,000. Clients appreciate their responsiveness and ability to deliver on promises, often resulting in ongoing engagements. Pricing details suggest a range around $10,000 to $25,000 for various projects.
Clients appreciate WEBDESK SOLUTION’s maintenance plans, noting the proactive problem-solving and value-added services that go beyond basic issue investigation.
Trust and Long-Term Engagement
Clients express trust in WEBDESK SOLUTION, highlighting long-term engagements and repeated business due to the team's reliable and trustworthy performance.
Effective Use of Communication Tools
The use of tools like Podio, Skype, and Google Meet has been effective in managing projects and ensuring clear communication between WEBDESK SOLUTION and their clients.
Professional and Reliable
Clients highlight the professionalism and reliability of WEBDESK SOLUTION, noting that the team consistently delivers on promises and provides honest assessments, fostering long-term partnerships.
Successful App Development
WEBDESK SOLUTION has been effective in developing apps from scratch and providing ongoing maintenance, successfully launching projects within tight timelines.
Areas for Improvement: Client Collaboration
One client suggested that WEBDESK SOLUTION could improve by engaging in more brainstorming sessions with clients during the customization process to enhance solution development.
WebDesk Solution provides custom web development services for a home décor company. Their work includes custom Shopify development for three sites.
WebDesk Solution’s work meets all expectations. The team solves all issues that arise and deliver exceptional products. Customers can expect an honest team that does what they say they will.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m the e-commerce director of a home decor company.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with WebDesk Solution?
We were looking for a custom solution for one of our websites. We also hired them to do two more websites.
SOLUTION
What was the scope of their involvement?
They built all of our websites on Shopify and built a custom solution to work with it.
What is the team composition?
We work with 5–6 people from their team, including sales representatives, lead developers, designers, and a project manager.
How did you come to work with WebDesk Solution?
I found them on Upwork.
How much have you invested with them?
We’ve spent over $25,000.
What is the status of this engagement?
We started working together in February 2020, and our work is ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
The project was a bit delayed, but it all worked itself out in the end. They’ve met all of my requirements.
How did WebDesk Solution perform from a project management standpoint?
We communicate via phone, email, and Skype. We also use Podium for project management.
What did you find most impressive about them?
They do what they say they will. A lot of developers claim they can do something that they can’t. That’s not the case with them.
Are there any areas they could improve?
No, they’re very responsive. If there’s a problem, it’s always solved.
Do you have any advice for potential customers?
They’re a good company which is why we hired them to build two more sites.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
3.5
On time / deadlines
Cost
4.0
Value / within estimates
"It’s fair."
Willing to Refer
5.0
NPS
App Dev for Coupons Provider
Mobile App Development
$10,000 to $49,999
Oct. 2019 - Oct. 2020
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They’ll deliver what they promise."
Oct 21, 2020
COO, Klik Deals
Anuj Anand
Verified
Information technology
Calgary, Alberta
1-10 Employees
Phone Interview
Verified
WebDesk Solutions developed an application for a coupon service. The team provided mockups. They also built an accessible backend.
The team at WebDesk Solutions delivered great work within a quick timeline. They're professional, hardworking, and dedicated. Customers can expect a team that provides great solutions and feedback.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m the COO of Klik Deals.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with WebDesk Solutions?
We needed our app developed. The app is for clipping coupons.
SOLUTION
What was the scope of their involvement?
The team at WebDesk Solutions provided mockups and created the application. One is for customers, and the other is for vendors. They made the backend easily accessible to us for making changes.
What is the team composition?
We worked with John (President), a salesperson, and a developer.
How did you come to work with WebDesk Solutions?
They were referred by friends that had worked with them.
How much have you invested with them?
We spent a little over $25,000.
What is the status of this engagement?
We worked together from October 2019–October 2020.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
WebDesk Solutions did good work within the tight timeline we had.
How did WebDesk Solutions perform from a project management standpoint?
We used Centric. They met deadlines well. We communicated through Google Meet.
What did you find most impressive about them?
Their professional team contributed great solutions, especially when we weren’t sure what we needed.
Are there any areas they could improve?
No.
Do you have any advice for potential customers?
They’ll deliver what they promise.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Web & E-Commerce Dev for Natural Cosmetics & Skin Care
E-Commerce DevelopmentIT Managed ServicesWeb Development
Less than $10,000
Aug. 2018 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They didn’t just promise they could do it — they actually did it. I’m quite happy."
Jul 10, 2020
Owner & Operator, Snowy Owl Cove LLC
Anonymous
Verified
Other industries
Durham, North Carolina
1-10 Employees
Phone Interview
Verified
An organic cosmetics company hired WebDesk to integrate a skin-type quiz on their website. After, the team implemented several other updates to the features and functionalities of the site.
Internal stakeholders are pleased with WebDesk’s contributions, praising their trustworthiness, reliability, and professionalism. The team has consistently delivered beyond expectations, inspiring a years-long partnership with the company.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I am the owner and operator of Snowy Owl Cove. We make and sell organic cosmetics.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with WebDesk Solutions?
I already had a website, but I wanted to implement a new feature, where customers could take a short quiz to give them an idea of their skin type, which would allow them to shop for the products best for their skin.
I contacted WebDesk because I’d had a terrible experience with the vendor I worked with originally.
SOLUTION
What was the scope of their involvement?
WebDesk implemented the quiz feature in stages. They set it up in a way so that I could go in and change the questions and answers to my quiz, without being dependent upon them. If a user takes the quiz and doesn’t get a response, I’ll get a notification of their answers, and can input their combination in real time. If anyone comes in with that combination again, they’ll get an answer. We’d already had 600 combinations, and WebDesk came up with another 100 more.
Once they were finished with the quiz, I engaged them to work on my website. They worked on two different areas for me over the course of a couple of years.
The website is a full e-commerce website and it is powered by Volusion. It operates at a very complex level, in the sense that anything that has been imagined has been done as far as the background tools and the dashboard.
Generally, I could send them a picture and they, in turn, will show me several different looks of what I asked for that I might want to consider. There will maybe be about five different choices, and I’ll also be able to do a blend of two of those.
What is the team composition?
There are about four people working on the project. There were two other people in the background working on things, and I had two main contacts.
How did you come to work with WebDesk Solutions?
They did everything that I needed them to do and then told me where I was going wrong in my thoughts which was great.
How much have you invested in them?
I would say the cost is just shy of $10,000. They have a maintenance plan that I am going to take full advantage of. The best part of the retainer is that they don’t just limit it to investigating problems, so I can walk away from it and not worry about it.
What is the status of this engagement?
I started with them in August 2018. They’ve done four different phases because each area requires a certain amount of time.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
I keep going back to WebDesk because they’ve been able to do anything I ask. They didn’t just promise they can do it, they actually did it, so I’m quite happy. They don’t promise things that they can’t deliver on.
I trust them on my site; they know their way around it, and they can implement changes without disrupting anything else. Once, when I came across an issue with skin quiz after my server updated, WebDesk investigated and solved the problem at no extra cost to me. They even implemented some safeguard code, so if a change occurred again, I would be immediately notified.
How did WebDesk Solutions perform from a project management standpoint?
At the beginning of the engagement, there was a bit of a language barrier, so we decided to type to each other to communicate. Typing out what we wanted helped us understand everything instantly.
I’ve been very pleased with their ability to listen, which is why I went back to them. They read my emails line by line and answer any questions I have. Once I make contact with them, they have a Podio system that tracks everything and keeps me in the loop.
Throughout the project, the team has prioritized my project as though it’s their only responsibility. I get daily updates, and in terms of time frame, they work very quickly, without sacrificing accuracy.
What did you find most impressive about them?
They understand what I want as a customer. WebDesk really heard what I wanted and sent options back to me to make sure that we were on the same page, and they also let me know when what I was asking for wasn’t realistic or didn’t make sense.
Once we were clear about what the customer wanted, they gave me what I wanted and then some. They didn’t try to hear it through their own mind and translate it differently. They heard what I wanted and delivered what I wanted.
Are there any areas they could improve?
I can’t think of anything. We were in a different time zone, but it didn’t feel like it. I have nothing to complain about.
Do you have any advice for potential customers?
You can trust WebDesk. They have done exactly what they said they would do. You can trust them with your project, to work on your site, and to deliver when they say they are going to deliver.
RATINGS
5.0
"They are wonderful. I am not savvy in this and they didn’t take advantage of that. They made me feel very comfortable."
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
E-Commerce Development for Slow Fashion Marketplace
E-Commerce DevelopmentWeb Development
$10,000 to $49,999
Aug. 2022 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They are responsible and constantly develop solutions to meet the project's needs."
May 4, 2023
Founder, The Sustainable Lifestyle S.A.S de C.V.
Diana Hdz
Verified
Retail
Mexico City, Mexico
1-10 Employees
Online Review
Verified
WEBDESK SOLUTION has customized a slow fashion marketplace's e-commerce platform. They've built a C2C vendor panel, customized B2C vendor functionalities, and configured storefronts with custom themes.
WEBDESK SOLUTION has customized the platform according to the client's needs, and it's almost ready for launch. The team is responsible, communicates effectively with weekly meetings, and manages the project well using Podio. Moreover, they're constantly finding solutions that meet requirements.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Founder of The Sustainable Lifestyle S.A.S de C.V.
Describe what your company does in a single sentence.
It is a Slow Fashion Marketplace
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire WEBDESK SOLUTION to accomplish?
E-commerce customization
Theme customization
E-commerce configuration
SOLUTION
How did you find WEBDESK SOLUTION?
Online Search
Why did you select WEBDESK SOLUTION over others?
High ratings
Attention to detail
How many teammates from WEBDESK SOLUTION were assigned to this project?
6-10 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Webdesk customized my marketplace to fit the needs of my company. They developed a C2C vendor panel with specific rules and UX. They also developed customizations related to the B2C vendors. They configured different storefronts and developed custom themes for each one.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
They have been able to customize the software to my needs, and I'm almost ready to launch.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
They are very responsible. We have had meetings every Wednesday for the past year. We use a Podio to manage the project.
What was your primary form of communication with WEBDESK SOLUTION?
Virtual Meeting
What did you find most impressive or unique about this company?
They are responsible and constantly develop solutions to meet the project's needs.
Are there any areas for improvement or something WEBDESK SOLUTION could have done differently?
They could do more brainstorming with the clients when developing customization solutions.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Mobile App Development for App Portfolio Company
Mobile App Development
Less than $10,000
Jan. - Mar. 2021
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
4.5
"Their project manager was great and they were quick to resolve issues."
Oct 18, 2021
Managing Partner, AppRebel
Nick La Maina
Verified
Other industries
Los Angeles, California
1-10 Employees
Online Review
Verified
WebDesk Solution was hired by an app portfolio company to provide ongoing maintenance support for their apps. The team also assisted the client in designing and developing an app from scratch.
WebDesk Solution's support was instrumental in helping the client launch their product on time. The team utilized Podio to manage the project and collaborate effectively with the client. They were quick to resolve issues and address concerns, making them a reliable development partner.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I'm a managing partner at an app portfolio company.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire WebDesk Solution, and what were your goals?
We hired WebDesk solution to provide ongoing maintenance for apps in our portfolio. In addition, they helped us build one project form scratch.
SOLUTION
How did you select this vendor and what were the deciding factors?
Great communication and very professional.
Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.
They designed and developed one application from scratch.
How many people from the vendor's team worked with you, and what were their positions?
2 people. Project manager and developer.
RESULTS & FEEDBACK
Can you share any measurable outcomes of the project or general feedback about the deliverables?
We were able to launch quickly within a tight timeline.
Describe their project management style, including communication tools and timeliness.
Team used Podio to communicate and is available on Skype.
What did you find most impressive or unique about this company?
Their project manager was great and they were quick to resolve issues.
Are there any areas for improvement or something they could have done differently?
If you’re not seeing exactly what you need here, send this company a custom message.
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