WebClues Infotech Private Limited

BACKGROUND

Please describe your company and your position there.

I’m the managing director of an online travel company called My Imagine Tours. We’re one of the fastest growing tourism agencies in Western India, offering holiday packages, air tickets, and visa services. Our flagship is ImagineTrip.com.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire WebClues Infotech?

We were having several operational difficulties with our site and needed to upgrade it. The previous web developer had built a poor framework, which resulted in issues with the invoicing, online booking, and user portal. We approached WebClues Infotech to develop a new framework that would allow us to add our desired functions.

What were your goals for this project?

With our new website, we sought to provide clients with detailed information about our products in an interactive way. We also wanted to include channels where customers could directly submit any inquiries or requests to us.

SOLUTION

How did you select this vendor?

We came across WebClues Infotech while reaching out to other developers. Due to the complex nature of our project, we felt that the other vendors couldn’t provide a viable solution, and we didn’t like their approach. In contrast, WebClues listened to our concerns and offered strong solutions to problems that we hadn’t even considered, so we went with them.

Can you go into detail about the services they provided and the scope of the project?

They refined our site’s framework using PHP and MySQL to restore the site’s main sections and eliminate bugs. From there, they developed and implemented a host of features, including invoice and booking management, visa processing, and third-party payment integration. The new site also allowed us to send automatic emails and text messages to users in addition to exporting booking data into Excel. Finally, they made the site SEO compatible and resolved any remaining bugs.

What was the team composition?

There were about 4–5 people working on the project, though we mostly interfaced with their team supervisors. When we needed to go into technical detail about the framework, we directly coordinated with the developers. I appreciated that the core team members remained the same throughout the process. As a result, we felt comfortable working with them, and they were professional and friendly.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Because we’re an online tourism company, our business depends on a functional website. Compared to before, we’ve seen more traffic thanks to the new site, and our clients appreciate the renewed framework. We’re confident that our site has become popular with our users.

How was project management arranged and how effective was it?

They followed a strict timeline and delivered the project according to our expectations. The communication was smooth, and we hardly had any concerns. They used Basecamp to document and circulate all of our communications to the entire team. That way, we didn’t have to repeat anything. We also interacted with them via phone calls and WhatsApp.

What did you find most impressive about this company?

What stood out to us most was their level of dedication and ingenuity when approaching problems. During the development, we had an issue with refunding customers for canceled bookings. However, their team offered us an innovative solution that we hadn’t considered. Beyond that, they’re friendly people, which makes all the difference.

Are there any areas where they can improve?

We didn’t have any specific concerns with the project. Their pricing was competitive, though they could have been more generous with the costs.

BACKGROUND

Introduce your business and what you do there.

I’m the director and client relationship manager at VICNA, a nursing agency.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with WebClues Infotech?

We needed an IT partner to develop software for client invoicing, payroll, and shift and roster management.

SOLUTION

What was the scope of their involvement?

They created an HR module of our system using PHP. WebClues Infotech built an allocation module for our CRM that automatically detected staff availability, provided from the staff login. The team worked on our CRM and website frontend to give staff, clients, and visitors login capabilities. Staff had their own profiles that both sides could manage and edit. The panel displayed job availability and had an application function. The team created a backend to process those applications. Users get qualification notifications via email or text that links to our system. Once they access a shift, the module removes it from other staff members' pages. Employment data then migrated into an Excel sheet that tracks staff productivity. Web Infotech also built and designed the payroll management software.

What is the team composition?

We’ve worked directly with the CEO, project manager, designers, and iOS and Android developers.

How did you come to work with WebClues Infotech?

They had good reviews on third-party platforms, even from clients like us with minimal IT knowledge.

How much have you invested with them?

We spent $50,000.

What is the status of this engagement?

We worked with them between January–May 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We definitely invested in the right software; it has allowed my partner and me to run the company without additional staff. We rent an office for recruiting, but otherwise only use the software on our hiring portal.

How did WebClues Infotech perform from a project management standpoint?

Their systematic presentation of features–a timeline, flowchart, workflow diagram, and wireframes–provided clarity on milestones. The team kept workloads manageable by subdividing development into different modules after we approved the features.

What did you find most impressive about them?

They provide realistic estimates for timelines and deadlines.

Are there any areas they could improve?

We gave them feedback after one month. They were open to our comments and were flawless after that point.

Do you have any advice for potential customers?

They have hardworking and innovative people. Clients can be confident in technically-sound results.

BACKGROUND

Please describe your company and position.

I am the Founder & CEO of a transportation company 

Describe what your company does in a single sentence.

A cab-hailing company aims to provide mobile app for passengers and drivers to book a cab.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire WebClues Infotech to accomplish?

• To release Phase-1 of end to end journey of a cab-hailing passenger, driver and admin portal

SOLUTION

How did you find WebClues Infotech?

• Online Search
• Clutch Site

Why did you select WebClues Infotech over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from WebClues Infotech were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope is to deliver an end-to-end journey of cab hailing mobile application. This includes a special referral scheme in-built within the system. Key Deliverables: Passenger app, Driver app, Admin portal

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcome is very limited as the project deliverables were delayed for many faulty development processes they followed which prolonged Agile sprint-1 and up to sprint-10 not completely delivered as per the agreement and there is no control over the project and no responsibility taken by the higher management at any given stage of the project.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

None in short. They have a project management style which doesn't fit with the Agile process and they haven't delivered any tested code to the client yet despite spending 10 two weeks sprint. In terms of their response, is to keep the client running around for asking many things but not very often that I get an appropriate action despite loads of communication via email, slack and meetings etc.,

What was your primary form of communication with WebClues Infotech?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Impressive in sales pitch and unique about this company is they manage to deliver projects with quality less code and claims it works as expected. Being a technical person myself with over 20 years of IT experience, their tech resources have no idea what they are getting into and stumbled on very much on the quality aspects. With a bare minimum of countable user stories which they executed, they managed to produce over 1,500 sonar and code lint errors and warnings. 

The unique about the company is, that when I asked to rectify the quality issues, their project leader said it was a feature that I should have mentioned before and they went to another level to quote me additional cost to rectify the quality issues and their management personnel also supported this move.

Are there any areas for improvement or something WebClues Infotech could have done differently?

Be honest and transparent, Fail-Fast, Don't make clients to run-around, Train the team on Agile processes, Don't delay deliverables intentionally and many more things that WebClues needs to either learn or implement or do smaller projects and not play with clients' investment like mine.

BACKGROUND

Please describe your company and your position there.

I'm the co-founder of 2Bfluent, an online platform that offers a custom learning experience for language learners

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire WebClues Infotech, and what were your goals?

We had to improve our web-app, add new features and integrate 3rd party services

SOLUTION

How did you select WebClues Infotech and what were the deciding factors?

We found them through referral. The main decision factor was their intensive experience in the software languages we required.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Our web-app is developed using MEAN stack. We had to include new languages and integrate a new payment gateway; also we had to clean the code we previously had

How many people from the vendor's team worked with you, and what were their positions?

We worked with a senior full-stack developer, a junior front-end developer and a business development manager

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The project was delivered successfully on time as per our expectations

Describe their project management style, including communication tools and timelines.

They are professional. Communication is smooth and their response is relatively quick. It was a good experience working with InfoTech

What did you find most impressive or unique about this company?

The level of expertise they have in MEAN stack development is a big plus

Are there any areas for improvement or something they could have done differently?

Nothing in specific

BACKGROUND

Please describe your company and your position there.

become a company for employer benefits.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire WebClues Infotech?

We worked with WebClues Infotech to get support in developing our WebApp.

What were your goals for this project?

We wanted to complete the Frontend-development

SOLUTION

How did you select this vendor?

We selected WebClues Infotech because of its very positive reputation

Describe the project and the services they provided in detail.

We worked with WebClues Infotech to get support in developing our WebApp.

What was the team composition?

Our developer had a very close communication the the developer of WebClues Infotech.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The WebApp is the main factor for driving out core business.

How was project management arranged and how effective was it?

We asked WebClues Infotech for a developer on very short notice. We talked to them on Saturday and got a developer two days later on Monday. They provided us with very professionell and experienced developers who always were on time. Especially the communication was very good.

What did you find most impressive about this company?

They had very good communication.

Are there any areas for improvement?

From our experience there are no areas for improvement

BACKGROUND

Please describe your company and your position there.

I am CEO of Mary Poppins Nanny Service. We match credentialed nannies with families worldwide for long and short term care for their children.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire WebClues Infotech?

I hired WebClues to create an app to make the matching of nannies and families more accessible and quicker.

What were your goals for this project?

To increase the parents' ability to locate and hire nannies directly that have been vetted to provide care for their children and home.

SOLUTION

How did you select this vendor?

I researched about three other companies. I emailed them with questions, and or met with them to ask them a series of questions.

Describe the project in detail.

To develop an app from scratch that accomplished pairing nannies and families together that fit their needs.

What was the team composition?

We had a team of about 5 people.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Since the development of the app, we have about 100 registered users both nannies and families.

How effective was the workflow between your team and theirs?

They did a good job with the communication. Sometimes, I did not always understand the technical pieces, and had to ask the same question again so that I could understand as well.

What did you find most impressive about this company?

They have excellent customer service. They are willing to go above and beyond to support your business success!

Are there any areas for improvement?

The dashboard was tough for me to use on different mobile devices. I travel alot, and so I had to wait to respond effectively until I was able to get onto my laptop.

BACKGROUND

Please describe your company and your position there.

I’m the principal at Bravatech Ltd, a tech support company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire WebClues Infotech?

We needed development for a web platform along with iOS and Android applications.

What were your goals for this project?

We wanted a platform for freelance job seekers and businesses looking for contract employees.

SOLUTION

How did you select this vendor?

We connected with them on a reference. We met in person with their owner and worked out the finer details of our engagement.

Describe the project in detail.

They developed a web platform connected to iOS and Android apps.

What was the team composition?

Our internal team worked closely with their developers.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our app is now in alpha testing and is receiving encouraging feedback from our user base. Our collaboration on all aspects of the project has been successful. We’ll likely retain Webclues Infotech for ongoing support.

How effective was the workflow between your team and theirs?

They were always available to discuss progress and maintain timelines and milestones. The time zone difference was never an issue.

What did you find most impressive about this company?

We were very pleased with their ability to turn our idea into a reality.

Are there any areas for improvement?

No, we’re very satisfied.

BACKGROUND

Please describe your company and your position there.

I’m the CEO of an education app.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire WebClues Infotech?

We wanted them to improve the app with live video and chat features.

What were your goals for this project?

We wanted a better UX.

SOLUTION

How did you select this vendor?

We found WebClues Infotech via Google and discussed the project with the team.

Describe the project in detail.

The team created several mock-ups and we chose the preferred UX design.

What was the team composition?

The team included the head of development, two iOS developers, and two backend engineers.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The app received positive user feedback for its UI/UX design.

How effective was the workflow between your team and theirs?

The head of development was humble and communicative. He answered all our questions about the app’s functionality and enhanced look.

What did you find most impressive about this company?

They worked very quickly.

Are there any areas for improvement?

The app was well-done and we are looking forward to the next project with them.