WebCitz, LLC

BACKGROUND

Introduce your business and what you do there.

I’m the CEO and owner of GRAINSIGHT, and we manufacture a remote green bin monitoring and control app. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with WebCitz, LLC?

We previously had a vendor hosting our website, but some issues arose with our platform. The problems were beyond my level of expertise, and the hosting company was also unresponsive. I was looking for someone to help me resolve my site’s issues.

SOLUTION

What was the scope of their involvement?

Initially, I hired WebCitz to resolve my site’s issue. They analyzed the problem, quickly found it, and immediately implemented a fix. Since then, they’ve become my go-to partner whenever I have issues with my website, which is built on Joomla. Notably, they updated my website design and made it more modern-looking. 

WebCitz is currently providing us with web hosting and maintenance services. They also troubleshoot any issues that arise on my site and ensure it’s properly backed up. 

What is the team composition?

I’ve worked with David (Owner) and one other resource. 

How did you come to work with WebCitz, LLC?

I searched for web developers online. I spoke with several vendors, and through elimination, I ended up with WebCitz. I talked to David, and he assured me that their team could resolve my issues. I chose to work with them because they were responsive. 

How much have you invested with them?

I’ve spent $2,000.

What is the status of this engagement?

We’ve started working together in March 2019, and it’s ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Since WebCitz has taken over my site’s hosting, the problems have been minimal. My site works as intended, and it keeps on running. They seem very knowledgeable, and they’re not surprised by our problems. They’re competent enough to resolve my site’s issues immediately.

WebCitz has successfully located my site’s issue and resolved it promptly. Since then, they’ve never failed to solve problems on my website.

How did WebCitz, LLC perform from a project management standpoint?

WebCitz is excellent at project management. We communicate through email and phone calls. They’ve been responsive whenever I have concerns. Additionally, I get along with their team — they have a good personality and are helpful and friendly. Their pricing is also reasonable, and it’s half the price of my previous hosting provider. 

What did you find most impressive about them?

WebCitz’s expertise and responsiveness are impressive. I’ve tried many vendors, but they haven’t solved my problems.

Are there any areas they could improve?

I can’t think of anything. They’ve done everything I hoped for and expected. 

Do you have any advice for potential customers?

Hire them, and get them to work on your website. You won’t have any problems with their team. Communicate with them, and ensure they know what you want. 

BACKGROUND

Please describe your company and your position there.

I'm the onsite IT and Practice Manager at a larger Veterinary Clinic. We have multiple locations in our area, as well as multiple competitors.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire WebCitz, LLC, and what were your goals?

Originally the focus was on our website and hosting of the website. They did a great job getting that up and going and things have just continued by using their service for our digital marketing as well as to improve our SEO. Our main goals were simply to get a clean, but easily updateable website as well as improve where we showed up when searching for veterinary clinics in our area.

SOLUTION

How did you select this vendor and what were the deciding factors?

We looked at multiple different companies that would provide this, in our area. We wanted to be sure to keep it local, to not only support a local business, but to have someone that understood our geographic area. After talking to companies, Webcitz was the easy choice.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

Our relationship with Webcitz goes back quite a ways, so being able to accurately tell you the early project details and such, would not be possible. However, when creating the website, and maintaining it, they have been very amicable to doing what we want. If they think it appropriate, they will make suggestions, but they aren't out to just "do it their way".

Initially they did fact finding with us, to see what it was that we were looking for and have continuously helped us change or maintain, ever since. As for the SEO, we just told them what we were looking for and they work on that, continuously giving us updates on what our funds are spent on, as well as an extremely detailed monthly report.

How many resources from the vendor's team worked with you, and what were their positions?

I've worked with their General Manager, who is always quick to help out, multiple marketing personnel, multiple Developers, and an administrative assistant. All on the staff are extremely helpful and they respond quickly and try to accommodate, if within their abilities.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

As to the outcome of the website, it has been rock solid. It is built in a way that I can edit things as need be, including adding new pages, changing entire layouts, importing images, etc. The monthly marketing reports we receive, allow me to see our SEO on a regular basis, where we rank in relation to other clinics in our area, and we are always at the top.

How effective was the workflow between your team and theirs?

This will be very similar to my answer about the personnel I worked with, but their team is very easy to work with. In all our years working with them, I've never met one abrasive or dismissal person.

What did you find most impressive or unique about this company?

I really like that they all know what they are doing. I've never worked with anyone there who seemed unsure of what to do or made mistakes in our part. They are very forthcoming with information regarding where our marketing funds are spent and what we are getting for those funds. And again, having a general manager so willing to take your call or respond to your email, is fantastic.

Are there any areas for improvement or something they could have done differently?

At this point, there is nothing that comes to mind. I've been very happy with all of the services they've provided.

BACKGROUND

Introduce your business and what you do there.

I’m a freelancer in my local area. I do websites and social media.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with WebCitz, LLC?

I was early in my IT career and wanted to start developing websites. 

SOLUTION

What was the scope of their involvement?

I started working with WebCitz, LLC when I started my freelancing business. Dave (Owner, WebCitz LLC) set me up with a cPanel server and taught me how to use it. 

Our work together is on and off. Dave gives me insights on how to work with my customers and provides suggestions on trying different things. I try to do things on my own, but if a challenge comes up or I don’t know how to use a certain program on the server, I just reach out to Dave, and he gets back to me right away.

What is the team composition?

I just work with Dave.

How much have you invested with them?

I’ve spent around $10,000.

What is the status of this engagement?

We began working together in 2008, and I’ve been with them ever since.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

My server has been solid and fast, and it’s worked well for me. Dave is a good source to go to if I have any questions. Dave and his crew make the experience very easy and are always responsive. I don’t see that in today’s industry very much; I hear from friends and see in forums that their service providers are unresponsive or hard to understand. WebCitz, LLC gives me the answers that I need, and if I don’t understand, they provide more information. 

The biggest struggle is changing servers because people don’t want to lose anything or find that it’s incompatible. WebCitz, LLC is always on top of updates, so our stuff works really well. I’ve been with them for over ten years, and my servers haven’t gone down more than 3–4 times. The longevity of that is just amazing.

How did WebCitz, LLC perform from a project management standpoint?

We typically communicate via phone, email, and support tickets. They act like a small business in how they treat their clients; you can reach out, and they’ll get right back to you. 

What did you find most impressive about them?

I’ll never change service providers. The biggest thing about Dave and WebCitz, LLC is that they’re very responsive. They get back to me right away or try to, depending on their workload.

Are there any areas they could improve?

I don't think so.

Any advice for potential customers?

Have a little patience in working with them while they set up your site, and you’ll have a great relationship with them. 

BACKGROUND

Please describe your company and your position there.

Alabama State University is a historically Black university in Montgomery, AL. I serve as the executive director of online education and programs.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire WebCitz, LLC, and what were your goals?

We hired WebCitz, LLC to create an online website to bridge our online students, faculty, and staff.

SOLUTION

How did you select this vendor and what were the deciding factors?

I valued the approach to our initial consultation and their degree of communication.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a kick-off meeting, where they listened to my vision. Then, they created a detailed mock up. I provided my feedback and we went into direction.

How many people from the vendor's team worked with you, and what were their positions?

I am not sure.

RESULTS & FEEDBACK

Describe their project management style, including communication tools and timeliness.

They were responsive and effective.

What did you find most impressive or unique about this company?

The personnel make the company.

BACKGROUND

Please describe your company and your position there.

I'm the owner of an HVAC company that specializes in residential sales and service.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire WebCitz, LLC, and what were your goals?

I had developed our website but it was getting to be a lot of work and we were not getting much traffic.

SOLUTION

How did you select this vendor and what were the deciding factors?

We wanted to work with a local contractor that was comfortable with our area as our company doesn't travel far for work.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had numerous meetings for the Webcitz team to learn our company. They quickly presented us an updated website and have been steadily growing traffic to it.

How many people from the vendor's team worked with you, and what were their positions?

I've worked with 4-5 different members of Webcitz to address there expertise in different areas.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We've seen constant growth in traffic and reviews which go a long way in our industry.

Describe their project management style, including communication tools and timeliness.

Webcitz has always been great to communicate via email, phone calls or in person. Monthly reports help gauge the success we're having with them.

What did you find most impressive or unique about this company?

WebCitz, LLC's team is very friendly and easy to talk to, whether it's work-related or just catching up.

Are there any areas for improvement or something they could have done differently?

I don't have any complaints about Webcitz.

BACKGROUND

Please describe your company and your position there.

As sales manager, I make the final decisions regarding projects

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire WebCitz, LLC, and what were your goals?

Webcitz built our site while maintaining and updating both the front and back end.

SOLUTION

How did you select this vendor and what were the deciding factors?

We met with Dave and he told us what he could accomplish and Webcitz delivered. More than we expected!

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We started from scratch and webcitz built a maintainable site that we could handle and make the easy changes

How many people from the vendor's team worked with you, and what were their positions?

Dave and others

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We went from a catalog with approximately 150 items. Webcitz built us a site to add thousands

Describe their project management style, including communication tools and timeliness.

The communication was easy and the projects have always been completed on time or early

What did you find most impressive or unique about this company?

The ease of communication is amazing!

Are there any areas for improvement or something they could have done differently?

no