Webby Central

BACKGROUND

Please describe your company and your position there.

Clear Rate Communications is an innovative telecommunications service provider that provides voice, data, and internet solutions to over 30,000 residential and business customers nationwide. I am Marketing Specialist over there.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Webby Central, and what were your goals?

We had an existing website that was dated and needed to be rebuilt with newer technologies. Our goal was to increase leads on the site by enabling deeper engagement with the site visitors.

SOLUTION

How did you select Webby Central and what were the deciding factors?

We did some online research, and Webby Central showed up highly with their ratings and rankings. After considering 3–4 other agencies, we went with Webby Central because they had the best resume and reviews and beat out a lot of American companies in their communication and ability to follow up.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They helped us with web development. Their first course of action was to understand our requirements. Then, They designed a user-friendly and responsive framework for the website to draw maximum engagement.

Lastly, They performed meticulous testing of the website ensuring a completely flawless website before delivering it.

How many people from the vendor's team worked with you, and what were their positions?

7-8 people worked with me in total. Project Manager, 2 web Developers, 2 Designers, Tester, and an IT person

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We’ve launched, and we’re doing analytics for the website and following up with users. We’ve only received positive feedback so far. It feels like a solid website that was professionally made.

Describe their project management style, including communication tools and timelines.

Their project management style is incredible. Webby Central is one of the easiest businesses we’ve worked with. They’ve been clear with their communication, and they meet their deadlines every time. If an issue pops up, the team gives us an extended window of how long it will take them to fix it and is quick to address it. The team meets the mark.

What did you find most impressive or unique about this company?

We were impressed with the development work that they’d done. Their ability to respond quickly, give us good advice and be there when we needed them are all signs of a great agency to work with.

Are there any areas for improvement or something they could have done differently?

No, we are happy with everything. They communicated very well.

BACKGROUND

Please describe your company and your position there.

Dao Fournier is all about designing beautiful jewelry. Dao Fournier jewelry is a collection of rare and beautifully designed jewels by twin sisters. The brand represents the beauty and richness of the east meeting the west, it also features two diamonds to symbolize the bond between the designers. I am working as a Digital Marketing Specialist over there.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Webby Central, and what were your goals?

We wanted to have an appealing website through which we can reflect our vision. We also wanted to generate more brand awareness, local traffic, leads, and monthly recurring customers.

SOLUTION

How did you select Webby Central and what were the deciding factors?

We found them through a Google search. They offered us not only a quick ramp-up but also a process-oriented culture, which we needed. Their team had expertise in the Agile product development methodology.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Their first course of action was to understand our requirements for the website. Then, They designed a user-friendly and responsive framework for our website to draw maximum engagement. Lastly, They performed meticulous testing of the website ensuring a completely flawless website before delivering it.

How many people from the vendor's team worked with you, and what were their positions?

The team dedicated to our project had about 10 people with a dedicated manager, some web designers, 2-3 web developers, a tester, and an IT person.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The conversation rate is extremely healthy. People are responding very well to the site, and we’re extremely pleased with the final website. We’re happy with how it looks and the amount of revenue it’s yielding.

Describe their project management style, including communication tools and timelines.

We mainly communicated through email. Every few days, we had a video chat through Skype. Their team was punctual. We also used a portal for a few tasks. It all worked well.

What did you find most impressive or unique about this company?

Their ability to schedule and meet set deadlines is impressive. We’re comfortable with them like they’re members of our team. It feels like Webby cares about our business as much as us. We never have to worry about any step of a project that involves them. On top of that, they produce a high-quality product.

Are there any areas for improvement?

We had heard horror stories about other web development companies, and we were lucky to have met such a good company. In that sense, no, they don’t need to improve. Our experience was perfect.

BACKGROUND

Please describe your company and your position there.

Moores of Coleraine department store has been an institution in Coleraine for almost a century and remains the focal point for the town’s shopping district, not only for local shoppers but for the many visitors to Coleraine, the better known as the Capital of the North Coast. I'm the head of marketing over there.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Webby Central, and what were your goals?

As our business grew, we needed a new platform that could grow with us. We are working with Webby Central to build a robust website that can accommodate the new customers, brands, and products that we add to our platform every day and introduce new features that simplify their journey.

SOLUTION

How did you select Webby Central and what were the deciding factors?

We researched eCommerce developers online and found many companies. We spoke with several and selected Webby Central for their clear breadth of knowledge, high proficiency, accessibility, and understanding of the global eCommerce industry.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They helped design the mega-menu, determining categories, gave us ideas of how to move the products around, and they're helping us with images and layout. They helped with a one-step checkout and monogramming software for us as well. The coding for that portion was complicated, but they made sure they could help us with it

How many people from the vendor's team worked with you, and what were their positions?

They provided agile teams that had developers, testers, and project managers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We’ve been highly satisfied with Webby’s work. The feedback from our customers has been fantastic, and our experience has been excellent.

Describe their project management style, including communication tools and timelines.

The project management is very strong. They have a sophisticated, homegrown project management tool that helps ensure good communication. At some points, a few of their members have been pulled into other projects, but that has never been a concern for us. I’ve never felt like the project was not moving because of how responsive they are.

What did you find most impressive or unique about this company?

The team was really quick, which was one of their best qualities. They quickly reacted and immediately took care of our feedback while maintaining the level of quality.

Are there any areas for improvement?

They are great at asking questions ahead of time, and we had a few surprises. Some issues arose during the process regarding scope, but they were rare. Anything that happened was typical of this kind of project, and we had an excellent experience.

BACKGROUND

Please describe your company and your position there.

Neely Dental Team is your Vandalia, Dayton, and Englewood, OH dentist, providing quality dental care for children, teens, and adults. I'm Marketing Manager over there.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Webby Central, and what were your goals?

We needed a beautiful new website that’s easy to edit and update. Our main goal to increase our online presence.

SOLUTION

How did you select Webby Central and what were the deciding factors?

I knew them from a past job. I’d already engaged with them before.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

During our initial meeting, we reviewed our existing web pages and talked through goals, non-goals, and constraints. Excited provided wireframes and talked through their initial vision.

Our feedback was then incorporated and then came visual designs. For small changes, we left comments directly on the designs. For larger design chunks, we had video calls to discuss. Webby Central was very receptive to feedback and direction from us.

How many people from the vendor's team worked with you, and what were their positions?

The team includes a project manager, a web developer, a web designer, and an IT person.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We are very pleased with the resulting design. We’ve seen growth in our customer base since the site went live.

Describe their project management style, including communication tools and timelines.

They’re very flexible and available to address our needs. They’re also well-organized in terms of assigning resources, estimating tasks, and asking the right questions to ensure full clarity. I’ve been very satisfied on this front.

What did you find most impressive or unique about this company?

Their integrity, quality of work, and adaptation to change of requirements impressed us the most.

Are there any areas for improvement or something they could have done differently?

None. They did not slip once during the entire project. Everyone on the team was pleasant, effective, experienced, and professional. Couldn't have asked for a better experience.

BACKGROUND

Please describe your company and your position there.

Sugardale has been committed to providing the best quality meats for you, your family and friends. We’ve never wanted to be the biggest company. Instead, we’ve always strived to be the best. I am the Digital Marketing Specialist over there

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Webby Central, and what were your goals?

Our website was becoming outdated, and we engaged Webby Central as a tech partner to modernize it.

SOLUTION

How did you select Webby Central and what were the deciding factors?

Our team was searching for a web design and development company on Google. After contacting all the companies from our selected list, we decided to cooperate with this Webby Central based on the quality of their performed projects, the previous experience of work, and their dedicated approach to cooperation with our team.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Webby Central rebuilt our new website. Nothing from the old website was carried over, it’s a completely brand new backend system. They created a custom WordPress CMS. They did content strategy, created design systems, interactive design, and full website development and launch.

How many people from the vendor's team worked with you, and what were their positions?

We worked with about 11–12 teammates. Amongst them were designers, strategists, interactive specialists, developers, a senior IT person and an account director.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We’re very satisfied with their work. We’re certainly happy with the design and the technology at the moment. Our customers have been also happy with the designs and the performance as well.

Describe their project management style, including communication tools and timelines.

They're very responsive and always get back to us within 24 hours or sooner. There hasn’t been a problem that they haven’t solved. We mostly use email and Skype to communicate, and they use other platforms for larger projects.

What did you find most impressive or unique about this company?

They really make an effort to understand our needs and they’re good at keeping us on task, keeping everything moving, and making sure I know what I need to move forward. Also the project manager was professional and always on the lookout for improvements.

Are there any areas for improvement or something they could have done differently?

We think that Webby Central is making a great job and should continue to their best in every project they do. We are looking forward to our next project to work with Webby Central.

BACKGROUND

Please describe your company and your position there.

Guardian Vaults was established with the purpose of renting safe deposit boxes, bullion safes and strong rooms for the safe-guarding of gold and silver, jewellery, personal irreplaceable items and personal documents. I am sales and marketing specialist over there.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Webby Central, and what were your goals?

We approached Webby Central to assist in the rebuild of our website, seeking a modern, easy to navigate website that stood out against a competitive market. We wanted a website that was clear and informative of our business objectives and engaging to our visitors.

SOLUTION

How did you select Webby Central and what were the deciding factors?

I found them on Clutch and read through their reviews. I found out that they worked with other companies with similar challenges and their reviews were very good.

Then, in my initial conversation with them, they were very responsive and seemed to have a good handle on what we wanted to accomplish.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

First, we held onsite meetings to discuss our needs. It was a collaborative process where we went back and forth on wireframes and suggestions. After deciding on an overall tone and aesthetic, they provided a number of options for us, which we finalized into a finished product on WordPress.

How many people from the vendor's team worked with you, and what were their positions?

We worked with 7–8 individuals including a project manager, a tech lead, several developers, designers and a data analyst.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our previous website wasn’t user-friendly. Now, we have an usable website that is easier to update in the backend. Customers, staff, and minor associations alike have all provided positive feedback regarding the overall look-and-feel.

Actually, all of the feedback we’ve received in the past year-and-a-half has been overwhelmingly positive.

Describe their project management style, including communication tools and timelines.

We used skype as our main method of communication, as well as phone calls and email. They’ve done a great job of being open and honest about the work they’re doing.

They’re very timely, everything I’ve asked to get done or speak about is returned that day or the next, which I really appreciate. They haven’t missed a single deadline or fallen short of any expectations.

What did you find most impressive or unique about this company?

Their overall structure, way of functioning, and processes are really good. I learned a lot from them. The integration of their project management and how they work on the project management software are impressive.

Are there any areas for improvement or something they could have done differently?

I'm really struggling to think of any. They’ve quickly resolved all issues throughout the entire process.

BACKGROUND

Please describe your company and your position there.

Trippeo automates your travel & expense process, helping you consolidate policies and manage spend while saving your company time and money. I am Marketing and Public Relationship Specialist over there.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Webby Central, and what were your goals?

We appointed Webby Central to upgrade our website with responsive design. We have a very outdated promotional and informational website. We wanted to revamp the entire thing. Once we found them, things went smoothly. They were able to give us the look we want to see on our website.

SOLUTION

How did you select Webby Central and what were the deciding factors?

We searched online and contacted approximately 10 different vendors. Webby Central has been the most responsive and professional company to be back in touch with us. They listen to our needs and adjust their suggestions to best match our needs. I felt that they truly understood our needs and that the team is genuinely interested in developing this project.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We came up with the ideas of what the system should look like, but Webby’s involvement has been extensive. They were able to execute our plans for the capabilities and technical aspects. We didn’t give them too much autonomy because we knew what we needed. Webby Central acts as an extension of our development team, providing both frontend and backend support. They've worked on various integrations, including extensions of products into other platforms, using technologies such as JavaScript.

How many people from the vendor's team worked with you, and what were their positions?

The team typically consists of 2-3 developers,1 project manager and an IT person.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

People are really enjoying the new site. Feedback has been really positive. We’ve talked to 6–8 people who really like the site and say it works well, and a few of those used the old system and think this version is better. We also achieved over 30% uplift on Conversion Rate for the first few weeks from deployment.

Describe their project management style, including communication tools and timelines.

They've pretty much taken a leadership role, acting almost as their own department within our integration team. They're able to manage their workload with minimal oversight, which saves us a lot of time. They're also good about staying in touch.

What did you find most impressive or unique about this company?

We appreciated their flexibility and their obvious joy in helping us solve our problems and challenges.

Are there any areas for improvement or something they could have done differently?

In the beginning, we thought we’d have some problems with communication, but there haven’t been issues.

BACKGROUND

Please describe your company and your position there.

HiViral is a video platform where you can watch amazing videos. I am the Marketing Specialist over there.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Webby Central, and what were your goals?

We appointed Webby Central to upgrade our website with responsive design. We wanted a cool-looking website that is more attractive and user-friendly. So, that our viewers engaged with our site easily.

SOLUTION

How did you select Webby Central and what were the deciding factors?

We reviewed and interviewed several vendors, and selected Webby Central based on their experience, responsiveness, and cost effectiveness. We also read about their work and they came across as a professional and trustworthy business.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They guided me through a step by step process where I felt completely in control of everything. And they made it really easy. I would be asked to choose a layout, then colours, then name, then plugins, then CRM, etc.

How many people from the vendor's team worked with you, and what were their positions?

There were 7–10 people working on it at any time. We had three developers, a few senior developers, who did occasional coding and peer review, and a couple of project managers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Webby Central has done an amazing job. We track the success of their work through reviews and feedback from our viewers. We also see 20-25% increase in website traffic. They’re super professional, and they have great talent on their team. We have a nice, easy-going relationship, without any corporate rigidity.

Describe their project management style, including communication tools and timelines.

The workflow was great and they are extremely organized. We had a variety of mediums to communicate by, which was never an issue. They're very approachable and easy to speak with.

What did you find most impressive or unique about this company?

Their commitment to going over and above expectations stands out. The quality of their work is really top-notch, so I’m really satisfied. Even though our timeline was very ambitious, they were able to complete everything on time without sacrificing quality.

Are there any areas for improvement or something they could have done differently?

Nothing shouts out at the moment. Our relationship has been very good so far, and we hope to continue moving forward with them.

BACKGROUND

Please describe your company and your position there.

I work for Marcas Brand as a senior digital marketer. It’s a Fashion store. We are both importers and exporters thanks to this method we save a lot of costs in the supply chain to Customers, and because of our special method we publish very attractive prices and stock!

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Webby Central?

Our current website was outdated and we were on the lookout for a brand new design. We hired Webby Central for concept definition, wireframing and design (desktop and mobile).

What were your goals for this project?

We wanted to create a stylish and exciting site to show off our products. We also needed to identify a unique style to use throughout our online presence.

SOLUTION

How did you select this vendor?

We compared the work of several vendors and talked with several companies. Webby Central responded to our briefing quickly and efficiently. They challenged our approach and offered good insights.

Describe the project and the services they provided in detail.

We entered with ideas about the visual appearance of the site and its functionalities and overall structure. We’d searched for examples of best practices and we based our approach on benchmarking done within the event branch. Webby Central provided us drafts and we settled on a visual style. They then did development and UI/UX design.

What was the team composition?

We have three developers, one designer, and a lead developer/manager assigned. They add more staff at times per our requirements.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We have had a ton of great feedback from users about the new website and how great it is. We have seen uptick sales which is exactly what we needed!

How was project management arranged and how effective was it?

They were very professional and organized. The communication is pretty smooth. We submit all requests through a ticketing system, and their response rate is fairly quick. Emergency situations are tackled with a simple phone call to their main office.

What did you find most impressive about this company?

We value their fresh design ideas and the ability to listen to project needs. They incorporate them in beautiful and user-friendly designs. We also appreciate our contact person’s responsiveness. We basically get answers in less than a day and I think this is what distinguishes them from other design companies.

Are there any areas for improvement?

There’s really nothing negative I would ever say about them and their process—and especially their deliverables. They were right on par with everything I wanted, and they really exceeded what we were hoping for.

BACKGROUND

Please describe your company and your position there.

We are an entertainment business services and payroll service company, providing solutions to companies to streamline their production offices. I am Business Development Specialist at GreenSlate.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Webby Central?

We hired Webby for web design and custom web development. We needed a nice looking and functional website.

What were your goals for this project?

Our goal was to build a site that looked professional and stylish and was useful for our clients.

SOLUTION

How did you select this vendor?

We shortlisted three companies but after seeing their websites and their Clutch profiles, Webby Central was our top choice.We were also impressed by what they had to offer. They were also familiar with our industry and seemed to have the best handle on our unique needs.

Describe the project and the services they provided in detail.

Once we selected them to create the site, we provided examples of other sites that we liked and wanted their creative input toward our new one. Throughout the process, I felt like we needed to keep pushing for what we wanted. The first draft was almost exact to our current website. We had to correct details like formatting and guide the entire build.

What was the team composition?

There were 7–10 people working on it at any time. We had three developers, a few senior developers, who did occasional coding and peer review, an IT person, and a couple of project managers.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The results have been very satisfactory. Anecdotally, we’ve had really positive feedback. People are liking the aesthetic and design, and they’re finding it much easier to navigate the information about us and the resources that we provide.

How was project management arranged and how effective was it?

Working with the PM was very easy. We communicated via phone, email and in person meetings. The team was great at communicating and implementing in a timely manner.

What did you find most impressive about this company?

They're a hard-working group of people. Their eagerness to be able to work with new technology was great. They were quick to try to understand who our target audience was. They were quick to want to execute on anything that we can give them.

Are there any areas for improvement?

Honestly, none that I can think of. This was one of the best companies I have worked with.