WAPI

BACKGROUND

Please describe your company and position.

I am the General Manager of Luxraine

Describe what your company does in a single sentence.

We provide globally planned call center services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire WAPI to accomplish?

• All my shipping transactions

SOLUTION

How did you find WAPI?

Online Search

Why did you select WAPI over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from WAPI were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Hello, I have worked with different companies in the European region, but my delivery rates were around 60%. After discovering WAPI, I experienced a significant change in these rates. My current active delivery rate is 92%. I would like to express my gratitude to WAPI and the entire team.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

First of all, the entire team was very attentive and supported us in every way, whether we realized it or not. You don't even need to know the language for WAPI because they have employees who speak every language. I think this is one of their greatest strengths: their ability to stay in close contact with the customer and get immediate results. I would like to express my gratitude to all of them.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They have the fastest delivery times in Europe.

What was your primary form of communication with WAPI?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

24/7 live support and no excuses when it comes to getting results

Are there any areas for improvement or something WAPI could have done differently?

I think they're perfect.

BACKGROUND

Please describe your company and position.

I am the Supply Chain Executive of GK Hair

Describe what your company does in a single sentence.

GKhair® is an international product developer and manufacturer of hair care products.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire WAPI to accomplish?

• Increase delivery speed and reduce shipping costs
• Improve customer satisfaction and reduce refunds
• Expand into new markets and increase our global presence

SOLUTION

How did you find WAPI?

Online Search

Why did you select WAPI over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from WAPI were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our company GKHair operates in the FMCG sector, with a presence in 50+ countries and now expanded to 75+ Countries. Our business has grown significantly specially in Germany & Italy, from 100-150 Orders monthly to 350-450 Orders Monthly.

Problem and Solution:

Before partnering with WAPI, we faced significant challenges in managing our fulfillment operations. Our business model relied heavily on manual processes, which led to logistical difficulties, delays, and increased costs. We realized that we needed a more efficient and scalable solution to support our growth.

With WAPI, we've been able to streamline our fulfillment operations, reduce costs, and improve our delivery speed. Your team has been very active in helping us expand into new markets and improve our customer satisfaction.

Challenges and Goals:

Our primary challenges were:

•⁠  ⁠Lack of time and resources to manage fulfillment operations

•⁠  ⁠Logistical difficulties in shipping and delivery

•⁠  ⁠High costs associated with manual processes

Our goals were:

•⁠  ⁠Increase delivery speed and reduce shipping costs

•⁠  ⁠Improve customer satisfaction and reduce refunds

•⁠  ⁠Expand into new markets and increase our global presence

Thank you again for your support and partnership!

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We've seen significant improvements in our delivery speed, customer satisfaction, and cost savings.

In terms of measurable ROI, we've seen:

•⁠  ⁠20% reduction in shipping costs

•⁠  ⁠25% increase in delivery speed

•⁠  ⁠35% improvement in customer satisfaction

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We're extremely satisfied with WAPI's work. Your team has been responsive, proactive, and dedicated to helping us achieve our goals. 

What was your primary form of communication with WAPI?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their high level expertice in ecom! WAPI team has been very active in helping us expand into new markets and improve our customer satisfaction.

Are there any areas for improvement or something WAPI could have done differently?

Overall, our experience with WAPI has been very positive, and the improvements in our fulfillment process have exceeded our expectations. If there’s anything that could be refined, it would be even more localized support for certain markets, as each country has its own logistics nuances. Additionally, as we continue to scale, we’d love to explore even more automation options to further optimize our operations. But in general, we’re very satisfied with the partnership and look forward to growing together!

BACKGROUND

Please describe your company and position.

I am the Head of Development of Body Essentials

Describe what your company does in a single sentence.

We sell our own brand of vitamins and supplements

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire WAPI to accomplish?

• Fulfillment
• Pick and pack
• Delivery
• Storage

SOLUTION

How did you find WAPI?

Online Search

Why did you select WAPI over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from WAPI were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

In August 2023, we launched sales for Body Essentials, and since then, our growth has been remarkable. Comparing the period from August to December in 2023 vs. 2024, we’ve seen a 340% increase in sales.

Our partnership with WAPI has played a key role in this success. They’ve helped us streamline logistics and fulfillment across multiple European markets. We have local product registration in Poland, allowing us to expand efficiently. Currently, we deliver to Romania, Bulgaria, Hungary, Czechia, Poland, and France. Our main sales channels include Allegro, Emag, and Cdiscount.

Their support in managing fulfillment and cross-border operations has been crucial in scaling our business. One of the standout aspects of working with WAPI is their responsiveness. Their team is always available to help, and our dedicated manager, Sevil, has been incredibly supportive in ensuring smooth operations. Thanks to WAPI’s expertise and hands-on approach, we’ve been able to scale quickly without getting stuck in operational bottlenecks.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Sales growth: +340% (Aug–Dec 2023 vs. Aug–Dec 2024)
Fulfillment expansion: 6 countries (Romania, Bulgaria, Hungary, Czechia, Poland, France)
On-time delivery rate: 95%+
Average shipping time: 24 HRS
Order processing time: Reduced by 30%
Order accuracy: 99%
Dedicated support: Highly responsive team, with Sevil ensuring smooth operations

Describe their project management. Did they deliver items on time? How did they respond to your needs?

WAPI’s project management has been excellent.

On-time delivery: Over 95% of orders were shipped and delivered within the expected timeframe.
Responsiveness: Their team is highly proactive, quickly addressing any issues or requests.
Dedicated support: Our manager, Sevil, has been incredibly helpful, ensuring smooth communication and fast problem resolution.
Flexibility: WAPI adapts to our growing needs, helping us scale without logistical roadblocks.
Efficiency: Thanks to their streamlined processes, we reduced order processing time by 30%, improving overall fulfillment speed.
Overall, WAPI is a reliable partner, consistently delivering on their commitments and supporting our expansion across multiple markets.

What was your primary form of communication with WAPI?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us the most about WAPI was their combination of responsiveness, flexibility, and efficiency in managing fulfillment across multiple countries.

Highly responsive team: Their managers, especially Sevil, are always available and quick to resolve any issues.
Seamless international expansion: WAPI made it easy for us to scale into 6 European markets without logistical headaches.
Fast and reliable fulfillment: With a 95%+ on-time delivery rate and shipping times of just 1 day, they helped us maintain a great customer experience.
Adaptive approach: As our business grew, WAPI adjusted their services to meet our increasing demand, ensuring smooth operations at every stage.
Their ability to provide personalized support while maintaining operational excellence makes them stand out from other fulfillment providers.

Are there any areas for improvement or something WAPI could have done differently?

Overall, our experience with WAPI has been very positive, but there are always areas for improvement:

Scalability for peak seasons – While WAPI handled our growth well, additional resources during high-demand periods could improve speed and efficiency even more.

That said, WAPI has been highly adaptable, and their team is always open to feedback, continuously improving their services to meet our needs.

BACKGROUND

Please describe your company and position.

I am the CEO of SuppleStories

Describe what your company does in a single sentence.

Ecommerce nutrition sales

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire WAPI to accomplish?

• We hired WAPI to streamline our e-commerce logistics and fulfillment processes across multiple European markets (Hungary, Spain, Italy, Germany for the start)
• Automated warehousing and stock processes
• Reports and analytics

SOLUTION

How did you find WAPI?

Online Search

Why did you select WAPI over others?

• Pricing fit our budget
• Referred to me
• Company values aligned

How many teammates from WAPI were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We started working with WAPI at Feb 2023 to improve our e-commerce logistics in Europe, and honestly, it's been a game-changer for our business. Our main goals were to speed up delivery times and handle fulfillment for nutraceutical products, which require a lot of attention to detail. WAPI really gets the specifics of working with supplements - from storage requirements to fast and accurate order processing. Our primary objectives included reducing delivery times by 25%, increasing order accuracy to 99%!

What’s been super helpful is their software dashboard. It’s user-friendly and gives us all the data we need to make better decisions and stay on top of stock levels. We’ve also seen a 30% boost in delivery efficiency and reduced errors in order handling. Their numerous integrations (Shopify, WooCommerce etc.) have made it easy to connect with other platforms we use, which has saved us a ton of time.

We’re now planning to expand to new markets, including Bulgaria and Poland, and WAPI will definitely be part of that journey. Highly recommend them if you’re looking for a smart, reliable logistics partner!

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Reduced delivery times by 25%
• Increased order accuracy to 99%
• Achieved a 30% boost in delivery efficiency
• 0 errors in order handling in 2 years
• Scaled order volumes without compromising service quality

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything has been smooth with WAPI’s project management.

From the beginning, i met Vlada at first, she was extremely pleasant and helped guide me through the contract process, making the start of our partnership seamless.

Now, I work closely with Sevil, and I really enjoy every call with her. She’s responsive, and all our issues are addressed as soon as they arise. I’m genuinely satisfied with how they handle our needs and manage the project, ensuring everything is delivered on time.

What was your primary form of communication with WAPI?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

WAPI's user-friendly UI makes managing logistics and orders much easier.

But what I found most unique is their flexibility - they’re willing to go the extra mile to customize their software to meet our specific needs. If there’s something special we need or any adjustments to the system, they’re always open to making it happen. It’s rare to find such a tailored approach from a logistics partner.

Are there any areas for improvement or something WAPI could have done differently?

Waiting when they will open Latin America warehousing and fulfillment possibilities to sell my supplements there too