Visualwebz, LLC

BACKGROUND

Please describe your company and your position there.

I am the owner and operator of Cinch Property Management & Build. I am a licensed General Contractor, doing residential and commercial remodels and construction.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Visualwebz, LLC?

I hired Visualwebz, LLC for web design and development services.

What were your goals for this project?

My goals for this project was to end up with a beautiful, revenue producing website.

SOLUTION

How did you select Visualwebz, LLC?

I selected Visualwebz, LLC through online browsing.

Describe the project in detail.

Simply...I gave Rav of Visualwebz, LLC content, and “in no time at all”, he produced a beautiful, revenue producing website.

What was the team composition?

The team composition was Rav, Myself, His Brand, and His Word.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

My marketing guy LOVED the website that Rav of Visualwebz has created for me. And honestly honestly honestly, my marketing guy was able to “quickly” take my website that Rav of Visualwebz created for me, and “quickly” create my Google site & many many more marketing executions that he is doing for me that only a “Quality Quality”website can do. And the BOTTOM line of all of this is.... I am now (in real time) starting to receive all sorts of phone calls

How effective was the workflow between your team and theirs?

The workflow between me and Visualwebz was very very very Effective.

What did you find most impressive about this company?

What I found most impressive about Visualwebz was that the whole company is impressive, and they are impressive. The whole company was impressive in delivering their service in the workflow

Are there any areas for improvement?

For myself there are absolutely No areas for improvement. I’ll sum Visualwebz up in 17 words, they were being the most important, Friendly, Considerate, Business,  Compatible, A Pro, Different, Needed, Persistent, Complete, Wonderful, Responsible, Reliable, Hard Working, Relieving, Human, A+ , Thorough, and My Guy

BACKGROUND

Please describe your company and your position there.

I am the west coast director of Truth Pharm. We are a non-profit focusing on the opioid epidemic, addiction and inequities in our healthcare and justice systems.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Visualwebz, LLC, and what were your goals?

We needed a website built. Our goals were to have a concise website that would reflect the grassroots of our organization as well as the breadth of work that we do.

SOLUTION

How did you select this vendor and what were the deciding factors?

Visualwebz had done a small tweak to our former website before we had a budget to have one professionally built. He was generous with his time and knowledgeable and so when he offered to build our new website we were very happy.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The scope of the work was EVERYTHING from start to finish of the website. We provided the content and photos, and they did the rest

How many people from the vendor's team worked with you, and what were their positions?

One person, Rav. I believe he is the owner.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Visualwebz/Rav worked tirelessly building our website from the ground up. He was always responsive and made changes and updates in a timely manner - most often same day!

He is generous with his time and knowledge and is able to troubleshoot to get things the way you want them to look and function. The deliverable is the website itself.

Describe their project management style, including communication tools and timeliness.

Rav worked on our timeline. As soon as I gave him content, he would upload it into the website he was building. Our communication was through email

What did you find most impressive or unique about this company?

Their responsiveness, ease with which we were able to get things done and ability to troubleshoot.

Are there any areas for improvement or something they could have done differently?

We are very happy

BACKGROUND

Please describe your company and your position there.

is a full service towing company based in Auburn, WA, providing towing services and roadside assistance to all of South King County, parts of Seattle and Pierce County. I am the owner of this company, and I oversee everything.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Visualwebz, LLC?

We needed to consolidate two sites into one, and only have one company handling our site hosting, domains and SEO service.

What were your goals for this project?

Improve our SEO ranking and gain more customers via internet traffic and ranking

SOLUTION

How did you select this vendor?

My operations and manager, DJ, did the field research and looked at 5 top tier companies before deciding which company was best. The deciding factor was that this was a local company with great reviews and affordable pricing for my budget.

Describe the project in detail.

I was currently paying two different companies to manage separate sites and SEO services. My operations and manager did the field research and primarily worked with Rav to get our sites consolidated into one host and SEO service with multiple domains.

What was the team composition?

We worked primarily with one individual, who was very responsive and efficient with getting our questions and needs answered.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Rav assisted in every issue we encountered, in planning and strategizing, as well as giving him full creative control to change content and design upon moving our sites. He was given all access to both our sites.

How effective was the workflow between your team and theirs?

My operations manager, DJ, worked primarily with one individual, Rav, who was very responsive and efficient with getting our questions and needs answered. She communicated with him via email after their initial phone call to discuss scope.

What did you find most impressive about this company?

They were very reliable, responsive and always ready to help with any issues we encountered, giving us tips on how to go about it. When compared to other vendors, VisualWebz is top-notch.

Are there any areas for improvement?

No

BACKGROUND

Please describe your company and your position there.

Our Project is dedicated to working with homeless or seriously disadvantaged young people in the greater Seattle area.

Since 2001 we have provided food, clothing and limited shelter to scores of Seattle "Street Kids", helping them tie in to existing services and lobbying for new and needed services. I am the Founder and Project Administrator.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Visualwebz, LLC?

We wanted to build a professional website, and begin to establish a footprint on other social media platforms. However, we had neither the funding or the know how to accomplish this endeavor.

What were your goals for this project?

We wanted to broaden our reach to prospective volunteers, donors and organizations, in order to help us in furthering our mission.

SOLUTION

How did you select this vendor?

I began a series of interviews with several different companies, and felt the most comfortable with Visualwebz.com after speaking to their Director of Web services, and reading several independent reviews of their company.

Describe the project and the services they provided in detail.

They built a Professional, functional and easy to navigate website.

What was the team composition?

Our only contact was with the company's primary web designer, Rav.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We have only had a limited roll out of our website, to staff, board members and affiliate businesses. But the feedback has been very positive. We will make the site available to the general public in a few weeks.

How was project management arranged and how effective was it?

I spoke directly with the company's senior web developer on a near daily basis. I sent him copy and pictures and he would update the site. I think it was highly effective, in spite of the fact that I had no real idea of what was necessary to accomplish our idealized website.

What did you find most impressive about this company?

Their professionalism. Their generosity. I'm impressed by their commitment to working with us and explaining the process. They did their best to help us communicate our project.

Are there any areas for improvement?

None from this customer.

BACKGROUND

Please describe your company and your position there.

I am the owner of A Small Voice, a .org website. I’m also the author and researcher for all of the educational content provided there.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Visualwebz, LLC?

We hired Visualwebz, LLC to redesign our website and provide development services. I had tried to do so myself unsuccessfully for a long time. 

What were your goals for this project?

Our objective for the project was to update and improve our website's appearance.

SOLUTION

How did you select this vendor?

I found them through an online search.

Describe the project in detail.

Visualwebz, LLC masterfully improved and updated my website. 

What was the team composition?

The designer they assigned to my account did an excellent job.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

After seeing the product Visualwebz, LLC produced for me, I wish I had gone to them from the beginning. They were extremely helpful after I had struggled on my own for years with drag and drop, do-it-yourself website building. It's still too early to share metrics yet, but our next advertising campaign will begin soon.

How effective was the workflow between your team and theirs?

Project management was fantastic! I always felt like Visualwebz, LLC kept me in the loop. They consistently understood what I was trying to accomplish with my website.

What did you find most impressive about this company?

I was incredibly impressed by how capably Visualwebz, LLC transformed my outdated website, in very short order. I had struggled to accomplish this myself for a very long time. They made the process smooth and easy for me, even though I lack technical expertise. 

Are there any areas for improvement?

No, there are none to my knowledge.

BACKGROUND

Introduce your business and what you do there.

I’m the sales director for Mark Birch Hair. We offer hair-loss products.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Visualwebz?

We needed someone who could offer web design and SEO within our timescale. Our parent company in the UK was getting IT services from a team in Finland, and I wasn’t particularly impressed with them. At one point, the person handling our site went on vacation, and we had no one we could talk to for 10 days. I didn’t want that for myself, so I looked for another company to work on our web page.

SOLUTION

What was the scope of their involvement?

Visualwebz built my site and did everything necessary to take it live. The only thing I had to do was purchase the site name elsewhere. They sourced all the pictures from our main site. I gave them access to our Dropbox. The site has a page where people can go on and buy products and it has PayPal integration.

They’re also doing the SEO for the site, and they’ve set up my business for Google reviews. They’ve consulted us on what we needed to do so that people looking for our type of product would find us. I have access to a page that shows me what’s sold and what’s not sold.

What is the team composition?

I have a main point of contact on their team, whom I speak to whenever I need to have an adjustment done. As an example, I needed to make a price change last night, and it was done by the time I had a look this morning.

How did you come to work with Visualwebz?

I had a few conversations with some other companies, but neither of those sounded enthusiastic about getting our business. Visualwebz was quite different in comparison. Price wasn’t really a consideration for us, given that we were a growing organization. I also preferred to work with a small team.

I was looking at a lot of PR and marketing companies. We needed to get the site done by the Christmas period, and a lot of those companies couldn’t work to my timeframe. Visualwebz offered to get it done for me in time, and they actually did.

How much have you invested with them?

The total cost so far has been around £2,000 ($2,624 USD). We pay them on a monthly basis for SEO work.

What is the status of this engagement?

I first contacted them around November 2018 and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’re doing exactly what they said they would, and more. We’re getting a lot more incoming calls. They’ve gotten our site among the first results when searching for “Mark Birch”, even though there are unrelated pages associated with that name.

Previously, clients looking for our products online couldn’t find us. They’d have to go page after page looking for our site, given that there was so much other content containing the “Mark Birch” name. Buying products on the site is extremely simple and clean. I’m very happy with what they’ve done for the price they quoted us.

How did Visualwebz perform from a project management standpoint?

I know that, if I’m to send an email to them, they’ll give me a reply within 30–60 minutes, and not leave me waiting. I’m not the easiest person to do business with, but they’ve put up with me.

What did you find most impressive about them?

I trust them, and that’s important. I never have to chase them to get work done, nor do they have to chase me. This is something that every company promises, but it doesn’t always get done.

Are there any areas they could improve?

No, we’re very satisfied.

Do you have any advice for future clients of theirs?

Clients should take on what the team says, and let them do what they do. I’ve done this, and I’ve had no issues whatsoever. Everyone is an expert in their field, and it’s important to not be an expert in too many fields. I know hair-loss, but I don’t know phones or the internet.

BACKGROUND

Please describe your company and your position there.

I’m the founder and president of Global Village Children. It’s an international nonprofit that supports schools, families, and communities in establishing a sense of emotional intelligence in children, ages 3–18, helping them become healthy and responsible global citizens.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Visualwebz, LLC?

Because we didn’t have any internal IT personnel, we needed an outside vendor to completely revamp our website with a new design that captured our message and to provide ongoing support.

What were your goals for this project?

We wanted to better understand how to leverage our website, implement SEO strategies, and put together an email support system.

SOLUTION

How did you select this vendor?

My team and I searched online and asked for recommendations from friends. We considered three candidates, and after speaking with each, chose to work with Visualwebz, LLC for their skills, flexibility, and reasonable prices.

Describe the project in detail.

Once we finalized the partnership, we had several discussions to share details, set goals, and plan the scope of work. We confirmed each deliverable, and Visualwebz, LLC worked on each one according to our schedule. We watched our new website grow piece by piece. Their team continues to support all of our technical needs. Soon, we plan to make a few more updates using more modern technology.

What was the team composition?

We’ve had one point of contact since the start of the engagement. That consistent communication builds our confidence in Visualwebz, LLC’s ability to deliver their work on time.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

With the Visualwebz, LLC team’s help, we’ve established a strong digital presence. Visitors compliment the website’s simple and elegant interface. We know we can rely on their team to help us with any of our IT needs.

How effective was the workflow between your team and theirs?

They manage a smooth workflow. Our main point of contact coordinates the rest of the staff well, so we’re always on track to meet deadlines.

What did you find most impressive about this company?

The team is knowledgeable, available, and ready to help. They offer suggestions for improvement at every stage of our projects.

Are there any areas for improvement?

Because we’re located in different time zones, consistent communication can be a bit challenging, especially when an urgent need arises. That said, there weren’t too many of those occasions. Overall, their response times are pretty impressive.

BACKGROUND

Please describe your company and your position there.

I’m a co-owner of a restaurant.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Visualwebz, LLC?

I’m trying to sell my overseas home, so I needed help designing my new website. The previous designers I worked with didn’t deliver the work they promised.

What were your goals for this project?

My overall goal is to have a quality website that helps me sell my property.

SOLUTION

How did you select this vendor?

Because of my negative experiences, I searched online for a reputable, trustworthy team who didn’t require money upfront. Visualwebz, LLC had excellent reviews, and after meeting them in person, we discussed the details for moving forward.

Describe the project and the services they provided in detail.

The Visualwebz, LLC team transferred content from my old website to the new platform and fine-tuned the material. They are currently finishing the site and implementing SEO efforts.

What was the team composition?

I’ve been working exclusively with their owner.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The site isn’t complete yet, but I’m confident that Visualwebz, LLC's expertise will help me sell my house.

How was project management arranged and how effective was it?

Visualwebz has consistently communicated with me via email, text, and phone. We’ve had several back-and-forth interactions to exchange ideas and make progress. The whole process has been clear and smooth, and I always know what direction we’re going in.

What did you find most impressive about this company?

Though I’m new to the world of SEO and web design, they’ve patiently helped me understand their process. The communication has been valuable to me, and they respond to every question.

Are there any areas for improvement?

So far, there's nothing they need to improve on. 

BACKGROUND

Introduce your business and what you do there.

I’m a transcranial magnetic stimulation (TMS) specialist at a behavioral healthcare clinic that specializes in mental health counseling and TMS therapy.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Visualwebz, LLC?

We needed a web designer to update our antiquated website.

SOLUTION

What was the scope of their involvement?

After listening to our business needs, Visualwebz confirmed that frontend development was crucial to achieving our business goals. Their team developed a clean, sophisticated, UX optimized UI to replace the outdated design. They also restructured the existing web content, wrote new TMS-related content articles, and implemented SEO best practices and Google Maps plugins. They finished building the website, but we’re contemplating using them again for ongoing SEO services.  

What is the team composition?

We worked closely with one of the co-owners during the entire project.

How did you come to work with Visualwebz, LLC?

Their website caught our attention while searching for local web developers. We were confident in their services after reading positive online reviews; they appeared to have a straightforward approach to web development, but they were accommodating to unique business needs.

What is the status of this engagement?

They started redesigning the website in April 2018 and finished working on the platform in May 2018.  

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Although it’s too early to measure the full impact of their work, we have seen positive signs that their services will yield a high ROI. More people are visiting our website to learn about TMS therapy, and to locate our offices using the Google Maps plugin. We’re also receiving more daily phone calls from individuals interested in our healthcare facilities. Beyond metrics, we’re satisfied with their fantastic work and expert services.

How did Visualwebz, LLC perform from a project management standpoint?

Their level of productivity is unprecedented, and their professionalism is unmatched. They began working on the website immediately after the first meeting and kept a consistent workflow until they completed the site. Their frequent, transparent, and helpful email and phone correspondence was a clear sign that they care about their clients’ success.

What did you find most impressive about them?

Visualwebz absorbed the project’s objective and produced quality deliverables astonishingly fast. They lived up to our expectations, and we are thoroughly pleased with the new website.

Do you have any advice for potential customers?

Give Visualwebz a chance. They have the necessary talent and resources to overcome any business challenge.

BACKGROUND

Introduce your business and what you do there.

I am the COO of a private equity fund that focuses on multifamily and commercial real estate. I’m also the president of a nonprofit consulting firm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Visualwebz?

We were creating a website from scratch for the private equity fund. We wanted to clearly explain what the fund does and include some complicated design elements.

SOLUTION

What was the scope of their involvement?

They built the whole site with all the design elements we requested. They added an interactive map that shows the different assets we have, with photos of the different properties. We have other functionality in the works that we will complete when we have time.

They helped us select Bluehost as our hosting site. They also helped us create our domain name, set up our email addresses, and was heavily involved in the creative design and content. They also helped with general IT issues and gave advice.

What is the team composition?

We worked directly with one developer and interfaced with him several times a day.

How did you come to work with Visualwebz?

We found them through a Google search. My husband worked with several other agencies and we liked what Visualwebz could offer.

How much have you invested with them?

Their prices were very competitive, especially for the amount of time that went into the project. It was a heavily iterative process.

What is the status of this engagement?

We started working together around May or June 2017. They still maintain our first website, including updates and additions. We’ve started our second project and are currently working on design and development.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We had no website before they started working with us. Having this web presence is really important to both of our businesses. Few other companies would be able to create what we needed so quickly. They paid attention to the smallest details, even the favicon that appears in the browser tab.

Everyone likes how well the site works on both desktop and mobile platforms. We’ve gotten good feedback on the design and the layout, even without soliciting users’ opinions.

How did Visualwebz perform from a project management standpoint?

They were great. My husband and I have very different project styles, but they accommodated both of us and came up with a management solution that worked for us. Even though we’re on opposite coasts, I could email them at any time of the day and get a response quickly. They’ve helped us resolve emergencies and are always really responsive.

What did you find most impressive about them?

Their responsiveness is really important to us. They have other clients and projects but we always felt like we were their only client. Their expertise is phenomenal and they were very good at explaining things, especially when we had questions or wanted to add a new component.

Do you have any advice for potential customers?

Treat them as a member of your own team. I’d encourage any potential client to include them in the creative process. They have great ideas and can be an asset to your entire project.