# Vintage IT Services Vintage IT Services Reviews (7), Pricing, Services & Verified Ratings - 4.7 out of 5 average review rating - 0 connections joined Vintage IT Services's Network [Visit Website](http://www.vintageits.com/?utm_source=clutch.co&utm_medium=referral&utm_campaign=directory) [Get a Custom Proposal](https://clutch.co/profile/vintage-it-services) **It's not about tech - it's about your business.** Vintage IT Services provides small and medium sized businesses with the same computer and network management services utilized by enterprise-level companies. Using an infrastructure of servers, networks, monitoring systems, and applications, Vitage IT is able to cost-effectively serve customers with the latest advances in IT support. ## Company Information - Minimum project size: $5,000+ - Hourly rate: $150 - $199 - Number of employees: 10 - 49 - 2 Locations: - Austin, TX (Headquarters) - Houston, TX - Founded in 2001 - 1 languages: English - 1 timezones: Central Standard Time (CST) ## Services, Focus Areas, Industries, and Clients ### Service Lines - 40% IT Managed Services - 20% Cloud Consulting & SI - 10% BI & Big Data Consulting & SI - 10% Cybersecurity - 10% IT Strategy Consulting - 10% Other IT Consulting and SI ### Focus Areas - IT Managed Services Focus: - 30% Help desk - 20% Managed Hosting Services - 20% Network - 5% Disaster Recovery - 5% Hardware - 5% Managed Software Application & Solutions - 5% Other IT managed services - 5% Security - 2% IT Budgeting - 1% Governance & Compliance Assessments - 1% Software Evaluation - 1% Telecom ### Industries - 25% Business services - 5% Dental - 5% Consumer products & services - 10% Government - 10% Other industries - 5% Real estate - 10% Financial services - 10% Legal - 10% Advertising & marketing - 5% Medical - 5% Non-profit ### Clients - 80% Small Business (<$10M) - 20% Midmarket ($10M - $1B) ## Pricing Snapshot Average rating for cost based on this provider's reviews: 4.7 out of 5 **What Clients Have Said** *(This summary is based on verified Clutch reviews.)*: Vintage IT Services is valued for their competitive pricing and exceptional service. Project costs range from $9,000 monthly for a large HOA to $100,000 total for a real estate firm, demonstrating strong cost-effectiveness and reliable support for various client sizes. **Most Common Project Size**: $200,000 to $999,999 based on 4 reviews *(Pricing information for this provider is based on reviews where the project size was available.)* ### Pricing by Service - IT Managed Services: $10,000 to $49,000 based on 3 reviews - IT Strategy Consulting: $50,000 to $199,999 based on 1 review - Other IT Consulting and SI: $50,000 to $199,999 based on 1 review - Translation: Confidential based on 1 review - Web Development: Confidential based on 1 review ## Reviews Clutch investigates each reviewer's identity and work history. Every review goes through a rigorous, human-led verification process to confirm the reviewer's identity, and reviews that we verify are visibly marked as 'Verified' so you can trust that they come from a real client. [Learn More](https://help.clutch.co/en/knowledge/how-clutch-verifies-reviews) ### Vintage IT Services Review Insights Overall Review Rating: 4.7 - Quality: 4.8 - Schedule: 4.6 - Cost: 4.7 - Willing to Refer: 4.9 ### Top Mentions - Timely (4 mentions) - Accessible (2 mentions) - Collaborative (2 mentions) - Proactive (2 mentions) - Communicative (1 mentions) - Efficient (1 mentions) - Exceptional performance (1 mentions) - Great project management (1 mentions) - Knowledgeable (1 mentions) - Openness (1 mentions) - Personable (1 mentions) ### Review Highlights **Responsive and Efficient Issue Resolution** Vintage IT Services is lauded for their prompt response to service requests. Clients appreciate the quick resolution, often within the same day, ensuring minimal disruption to their operations. This efficiency is a key factor in client satisfaction. **Value for Money** Clients feel that Vintage IT Services offers great value for money, particularly appreciating their consideration of budget constraints and the cost-effectiveness of their services. **Skilled and Talented Team** The technical prowess of Vintage IT Services' team is highlighted by clients, who appreciate the expertise and dedication of the staff. Their ability to retain talented individuals contributes to consistent and high-quality service delivery. **Strong Project Management** Clients commend Vintage IT Services for their effective project management. They consistently meet deadlines and maintain clear communication, which helps in successfully managing and executing IT projects on time and within budget. **Seamless IT Transition** Clients praised Vintage IT Services for executing seamless transitions with no downtime. They efficiently managed the transition from old IT vendors and ensured all compliance requirements were met quickly, showcasing their reliability and competence in IT migrations. **Personalized and Accessible Communication** Clients value the personalized approach of Vintage IT Services, noting the accessible and communicative nature of their staff. The company builds strong relationships with clients, often maintaining the same team members throughout engagements. **Commitment to Client Satisfaction** Vintage IT Services is recognized for their commitment to client satisfaction. They frequently follow up on resolved tickets and check on client happiness, demonstrating a strong focus on maintaining a positive client experience. **Professionalism Improvement Needed** A client mentioned that some technicians could improve their professional appearance. This feedback highlights a potential area for Vintage IT Services to refine their team’s presentation standards to better meet client expectations. **Room for Faster Response Times** While generally satisfied, some clients noted occasions where faster response times would have been appreciated. This suggests an area for potential improvement in further enhancing client satisfaction. **Proactive Problem Solving** Clients appreciate Vintage IT Services' proactive approach in identifying and addressing potential issues. Their foresight helps in preventing problems before they arise, contributing to a stable and efficient IT environment. ### Vintage IT Services Reviews #### IT Consulting for Real Estate Company (Featured Review) **The Project** - Services: IT Managed Services, IT Strategy Consulting - Project size: Confidential - Project length: Nov. 2017 - Ongoing **Project Summary**: Vintage IT Services provides ongoing maintenance and network support, as well as technology services when new offices open. They implement cabling, phone networks, and strategic planning and visioning.  **Review Rating**: 4.5 - Quality: 5.0 - Schedule: 4.0 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** Chief Operating Officer, Real Estate Company - Industry: Real estate - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Sep 26, 2022 **Feedback Summary**: Maintaining consistent uptime for the client's virtual desktop system, Vintage IT Services is a valuable ongoing partner. Their personable resources resonate with their focus on consistent availability and responsive communication. Future customers will encounter a talented, collaborative partner. ""When I call in, they always ask me about my day; I’m not just a client on their page."  " **BACKGROUND** Introduce your business and what you do there. I’m the CEO of a locally owned and operated real estate company in Austin, Texas. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Vintage IT Services? Their particular services are different every day, but our goal is to grow our revenue and brand footprint here in Austin. **SOLUTION** What was the scope of their involvement? One of their services is supporting our operations as we open new offices, streamlining our technology and hardware needs in those places. We meet monthly to build out our strategic plan, sometimes looking as far forward as six months or even a year. When we decide to open a new office, they’ll perform a field survey to determine what kind of equipment we need regarding data cabling, phone service, and more. Vintage IT will also communicate with our other vendors and manage those fulfillment and configuration processes. When it comes time for installation, Vintage IT will send someone on-site to set up and test everything in our new office. In terms of day-to-day services, we run a virtual desktop system, so they ensure all our users have access and fix bugs and issues as they come up. What is the team composition? We have an assigned account manager that we typically work through; his name is Shane (Network Administrator), and we have a great relationship. On the customer service side, we work with a few technicians and other resources, including an escalation contact for larger issues. How did you come to work with Vintage IT Services? As far as our IT infrastructure, we wanted to partner with small, local company that shared our values. Another important aspect to our engagements are solid collaboration and constantly being on the same page as one another. We wanted a partner to grow together. In terms of the actual connection point, our CEO used to work with them when he was at a previous position. When it came time to move away from our initial vendor, he recommended Vintage IT as a possibility. After interviewing them, it was clear that they would fit well with us. How much have you invested with them? The cost is around $100,000 so far, including both our one-off projects and our monthly fees. What is the status of this engagement? We’ve been working together since November 2017. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  After opening a number of new locations together, it’s like we run on autopilot when it’s time for another one; and I mean that with a positive connotation. We’re a smaller business, so we don’t track a lot of precise analytics, but I can say that our network is much more stable than it was before Vintage IT came on board. Our ticket counts have also gone way down, and our tup-time is better. We’re running a very efficient tech operation right now. Shane and I are very proactive; we try to look ahead and identify potential issues to make our structure even more solid. How did Vintage IT Services perform from a project management standpoint? It’s inevitable that you’ll run into a few pitfalls while doing any larger project, whether they be with back-ordered equipment with a construction company, so the real mark of success is building an effective relationship and collaboration. The best benefit of our relationship is the knowledge that I can pick up the phone and talk with someone who can help solve my problem whenever I need. Shane is my go-to for collaborating on solutions. Vintage IT has a lot of resources that we can access to brainstorm with. In terms of collaboration tools, they have a ticketing system we use; Vintage IT does a great job of escalating the proper tickets and addressing them quickly. I have great access to everyone in their IT department. What did you find most impressive about them? We love their combination of supportive IT infrastructure professionals and personalized, accessible communication. Vintage IT also has highly skilled people. They retain talent in their core groups; it’s nice to have been able to build relationships with many people in their company, as we’ve worked with the same people from the beginning. When I call in, they always ask me about my day; I’m not just a client on their page. IT professionals are not always known for their customer service and customer-facing attitude. Vintage IT never makes me feel stupid for the questions I ask Are there any areas they could improve? Right now, we’re super happy with them. At the beginning, however, we had to request that they assign an account manager. Now that we have someone we can call whenever we have an issue, it’s been smooth sailing for us. Nothing really sticks out. --- #### Managed IT Services for Business Marketplace **The Project** - Services: IT Managed Services, IT Strategy Consulting, Other IT Consulting and SI - Project size: $50,000 to $199,999 - Project length: May 2023 - Ongoing **Project Summary**: Vintage IT Services provides managed IT services for a business marketplace. The team has assessed the client's existing IT infrastructure and updated the client's Microsoft license.  **Review Rating**: 5.0 - Quality: 4.5 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** VP of Operations, BBB Serving the Heart of Texas - Industry: Business services - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Sep 22, 2023 **Feedback Summary**: Vintage IT Services has successfully completed the client's transition with no downtime or issues. The team responds positively and quickly to the client’s needs. Vintage IT Services delivers work on time and within budget, being responsive through email and virtual and in-person meetings. ""I'm impressed with their culture fit, communication, and openness to share solutions."" **BACKGROUND** Please describe your company and position.I am the Vice President of Operations of BBB Serving the Heart of TexasDescribe what your company does in a single sentence.Leader in advancing marketplace trust among the business and consumer communities. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Vintage IT Services to accomplish?Collaborate, Ideate, and partner with team for future enhancements.Understand the unique demands of employeesTransition from current ITMSP Provider **SOLUTION** How did you find Vintage IT Services?Competitive ProcurementWhy did you select Vintage IT Services over others?Great culture fitGood value for costCompany values alignedHow many teammates from Vintage IT Services were assigned to this project?6-10 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Transitioning from one IT vendor to another is a strategic move that involves migrating a significant number of employees, often exceeding 100, to a new technology platform. In this case, the transition also encompasses adopting new Microsoft licensing arrangements. Additionally, a crucial aspect of this transition involves educating employees about the new IT environment, its capabilities, and efficient utilization. The transition process involves meticulous planning, coordination, and execution to ensure a seamless shift in IT services. Essential components of the transition include assessing the existing IT infrastructure, identifying the requirements and objectives for the new platform, and planning for a smooth migration while minimizing disruptions to daily operations. Once the migration is successfully completed, it's imperative to focus on employee education and training. Informing and upskilling employees about the new platform and Microsoft licensing is essential to optimize its usage and enhance productivity. Proper training ensures that employees can leverage the new IT tools and systems effectively. Moreover, as the organization establishes a partnership with the new IT vendor, collaboration and ideation for future projects become integral. The vendor becomes a strategic ally in shaping and executing future IT initiatives, fostering innovation, and aligning technology solutions with the organization's evolving needs and goals. This partnership enhances the organization's capacity to ideate, innovate, and implement cutting-edge projects, ultimately driving growth and efficiency in the IT landscape. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?The transition deadline was met. We had an unforeseen compliance requirement come up that Vintage responded positively and quickly to. Last, we transitioned with no down time or issues.Describe their project management. Did they deliver items on time? How did they respond to your needs?Exceptional! They delivered on time and on budget.What was your primary form of communication with Vintage IT Services?In-Person MeetingVirtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?I'm impressed with their culture fit, communication, and openness to share solutions.Are there any areas for improvement or something Vintage IT Services could have done differently?Nothing --- #### Managed IT Services for Nonprofit Organization **The Project** - Project size: $200,000 to $999,999 - Project length: Jan. 2007 - Ongoing **Project Summary**: Vintage IT Services provides ongoing IT management services for a nonprofit organization. They orchestrate numerous tasks, such as VDI and VID services, and email backup. **Review Rating**: 4.0 - Quality: 5.0 - Schedule: 4.0 - Cost: 4.0 - Willing to Refer: 4.0 **The Reviewer** COO, Nonprofit Organization - Industry: Other industries - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — May 31, 2023 **Feedback Summary**: The client is satisfied with Vintage IT Services. The team completes tasks seamlessly, sticks to deadlines, and ensures that the client has a stable working environment without technical interruptions.  "We're able to do our work without any interruptions thanks to the services that Vintage IT Services provides." **BACKGROUND** Introduce your business and what you do there.I'm the COO of a nonprofit organization. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Vintage IT Services?We hired Vintage IT Services to manage our IT services.  **SOLUTION** What was the scope of their involvement? They provided us with Virtual Desktop Infrastructure (VDI) and Virtual Information Desk (VID) services. They back up our emails, and in general, manage all of our IT services. What is the team composition?I work with three people from Vintage IT Services. Are there any employees from the service provider's team that you would like to give a shout-out to in this review?I work very closely with Jason (Client Account Manager) and Steve (Owner).How did you come to work with Vintage IT Services?The former CEO of our organization previously worked with the CEO of Vintage IT Services.How much have you invested in them?I’m unsure of the exact amount, but we've been paying them a monthly fee since 2007.What is the status of this engagement?We started working with Vintage IT Services in 2007, and the partnership is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?We're able to do our work without any interruptions thanks to the services that Vintage IT Services provides.How did Vintage IT Services perform from a project management standpoint?They always stick to deadlines. If any issues arise, we can reach out to their helpdesk.What did you find most impressive about them?The team at Vintage IT Services always resolves issues quickly and efficiently. Are there any areas they could improve?I have nothing for them to improve at this time. In the past, we felt there was room for improvement, and they worked with us on that.Do you have any advice for potential customers?If you are considering working with Vintage IT Services, make sure that the communication is strong from both sides. --- #### Managed IT Services for Credit Union **The Project** - Services: IT Managed Services - Project size: $10,000 to $49,999 - Project length: June 2016 - Ongoing **Project Summary**: Vintage IT Services provides a credit union with managed IT services. Their work includes purchasing computers, setting up servers, installing printers, and connecting the client with a satellite office. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** President, LCRA Credit Union - Industry: Financial services - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Feb 6, 2023 **Feedback Summary**: Vintage IT Services has provided great quality services for the price. The client and their employees are satisfied with how promptly the team addresses technical issues. They follow up on resolved tickets and check in to ensure the client’s satisfaction. They also respect the client’s budget. "“Vintage IT Services does everything we ask; they’re one of the best companies I’ve ever worked with.”" **BACKGROUND** Introduce your business and what you do there. I’m the president of a credit union. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Vintage IT Services? We’ve engaged Vintage IT Services to handle all of our computer-related needs. **SOLUTION** What was the scope of their involvement? Vintage IT Services has guided us through purchasing computers. The team sets up our computers, installs our printers, and runs our server room. They’ve also connected us with a satellite office that we reach out to whenever we have a computer or network-related problem. We can submit a ticket or call the customer service line to walk them through our issue. If they cannot mitigate the issue remotely, they come on-site to provide additional support.  What is the team composition? I’ve worked with Steve (Owner) and Nick (IT Manager).  How did you come to work with Vintage IT Services? When we moved into our new office, we had to switch service providers, and our former partner referred Vintage IT Services to us. How much have you invested with them? We’ve invested $10,000–$25,0000.  What is the status of this engagement? We’ve worked with Vintage IT Services since June 2016, and the partnership is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  Vintage IT Services addresses service requests promptly. When we submit a ticket, they typically resolve it within the same day, often within the same hour. We’ve continued using their services for years, and I couldn’t imagine changing providers.  The level of service they provide is unparalleled. The team calls to make sure we’re satisfied with our computers. Furthermore, Steve visits our office periodically to check on things and ensure we’re happy. They’re very concerned about whether our employees are pleased with the service, and they are. Our jobs are spent on computers, so we want to feel like we have the best service, and Vintage IT Services provides that.  How did Vintage IT Services perform from a project management standpoint? Nick is excellent and has helped us a lot throughout the years. Additionally, we’ve never had a problem with their on-call staff. We have direct access to our account representative, who I can depend on to walk us through troubleshooting processes. The representative not only addresses tickets but also follows up with us to ensure everything meets our standards.  We’re a small credit union, and they’ve always bent over backward to provide the best possible service for our dollars. Moreover, they always consider our budget. For example, at the beginning of the engagement, they replaced 90% of our computers. We had ongoing budget discussions throughout that process, and they never made a move without running it by us first.  What did you find most impressive about them? I like their ticketing system and that I can reach my representative directly whenever I need them. Vintage IT Services does everything we ask; they’re one of the best companies I’ve ever worked with.  Are there any areas they could improve? I have nothing they could improve on. --- #### IT Services for Nonprofit Organization **The Project** - Services: IT Managed Services, Other IT Consulting and SI - Project size: Confidential - Project length: June 2014 - Ongoing **Project Summary**: A nonprofit organization hired Vintage IT Services for IT support and services. They recently helped the client migrate to Microsoft Office 365 Cloud. **Review Rating**: 4.5 - Quality: 4.5 - Schedule: 4.5 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Executive Director, Austin Partners In Education - Industry: Other industries - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Oct 31, 2022 **Feedback Summary**: The client has been satisfied with the services that Vintage IT Services has been providing, and feels they supply strong project management and communication. The client views their longstanding partnership as effective.  "“We feel like the partnership has been effective.”" **BACKGROUND** Introduce your business and what you do there. I’m the executive director of a nonprofit educational organization. We provide mentoring and academic tutoring to students in the Austin Independent School District. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Vintage IT Services? We needed IT support to keep our organizational functions running smoothly and provide us with necessary updates. We also needed help fixing issues whenever problems came up with our equipment and software. **SOLUTION** What was the scope of their involvement? Vintage IT Services has acted as our ongoing IT provider for more than 10 years and has provided assistance across various projects. We recently migrated to Microsoft Office 365 Cloud, and they provided support with that.  What is the team composition? Our needs vary based on the projects that we are working on. We usually work with 2–3 technical support individuals, and we connect with Jason (Client Account Manager) every so often depending on our needs. How did you come to work with Vintage IT Services? I can’t remember because we’ve been working together for so long.  What is the status of this engagement? We started working with them in June 2014, and the engagement is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  We feel like the partnership has been effective, and this is demonstrated by how long we’ve been working with them.  How did Vintage IT Services perform from a project management standpoint? In general, we feel like they’ve had good project management. We primarily communicate through email and phone calls, and we submit work order tickets.  What did you find most impressive about them? They have a great reputation and have won multiple awards. They’re also local, and give us a great discount because we're a nonprofit partner.  Are there any areas they could improve? There have been occasions when we wish they had a quicker response time, and there have been times when projects have been more expensive than we originally anticipated.  --- #### IT Consulting for Real Estate Company **The Project** - Services: IT Managed Services, IT Strategy Consulting - Project size: Confidential - Project length: Nov. 2017 - Ongoing **Project Summary**: Vintage IT Services provides ongoing maintenance and network support, as well as technology services when new offices open. They implement cabling, phone networks, and strategic planning and visioning.  **Review Rating**: 4.5 - Quality: 5.0 - Schedule: 4.0 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** Chief Operating Officer, Real Estate Company - Industry: Real estate - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Sep 26, 2022 **Feedback Summary**: Maintaining consistent uptime for the client's virtual desktop system, Vintage IT Services is a valuable ongoing partner. Their personable resources resonate with their focus on consistent availability and responsive communication. Future customers will encounter a talented, collaborative partner. ""When I call in, they always ask me about my day; I’m not just a client on their page."  " **BACKGROUND** Introduce your business and what you do there. I’m the CEO of a locally owned and operated real estate company in Austin, Texas. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Vintage IT Services? Their particular services are different every day, but our goal is to grow our revenue and brand footprint here in Austin. **SOLUTION** What was the scope of their involvement? One of their services is supporting our operations as we open new offices, streamlining our technology and hardware needs in those places. We meet monthly to build out our strategic plan, sometimes looking as far forward as six months or even a year. When we decide to open a new office, they’ll perform a field survey to determine what kind of equipment we need regarding data cabling, phone service, and more. Vintage IT will also communicate with our other vendors and manage those fulfillment and configuration processes. When it comes time for installation, Vintage IT will send someone on-site to set up and test everything in our new office. In terms of day-to-day services, we run a virtual desktop system, so they ensure all our users have access and fix bugs and issues as they come up. What is the team composition? We have an assigned account manager that we typically work through; his name is Shane (Network Administrator), and we have a great relationship. On the customer service side, we work with a few technicians and other resources, including an escalation contact for larger issues. How did you come to work with Vintage IT Services? As far as our IT infrastructure, we wanted to partner with small, local company that shared our values. Another important aspect to our engagements are solid collaboration and constantly being on the same page as one another. We wanted a partner to grow together. In terms of the actual connection point, our CEO used to work with them when he was at a previous position. When it came time to move away from our initial vendor, he recommended Vintage IT as a possibility. After interviewing them, it was clear that they would fit well with us. How much have you invested with them? The cost is around $100,000 so far, including both our one-off projects and our monthly fees. What is the status of this engagement? We’ve been working together since November 2017. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  After opening a number of new locations together, it’s like we run on autopilot when it’s time for another one; and I mean that with a positive connotation. We’re a smaller business, so we don’t track a lot of precise analytics, but I can say that our network is much more stable than it was before Vintage IT came on board. Our ticket counts have also gone way down, and our tup-time is better. We’re running a very efficient tech operation right now. Shane and I are very proactive; we try to look ahead and identify potential issues to make our structure even more solid. How did Vintage IT Services perform from a project management standpoint? It’s inevitable that you’ll run into a few pitfalls while doing any larger project, whether they be with back-ordered equipment with a construction company, so the real mark of success is building an effective relationship and collaboration. The best benefit of our relationship is the knowledge that I can pick up the phone and talk with someone who can help solve my problem whenever I need. Shane is my go-to for collaborating on solutions. Vintage IT has a lot of resources that we can access to brainstorm with. In terms of collaboration tools, they have a ticketing system we use; Vintage IT does a great job of escalating the proper tickets and addressing them quickly. I have great access to everyone in their IT department. What did you find most impressive about them? We love their combination of supportive IT infrastructure professionals and personalized, accessible communication. Vintage IT also has highly skilled people. They retain talent in their core groups; it’s nice to have been able to build relationships with many people in their company, as we’ve worked with the same people from the beginning. When I call in, they always ask me about my day; I’m not just a client on their page. IT professionals are not always known for their customer service and customer-facing attitude. Vintage IT never makes me feel stupid for the questions I ask Are there any areas they could improve? Right now, we’re super happy with them. At the beginning, however, we had to request that they assign an account manager. Now that we have someone we can call whenever we have an issue, it’s been smooth sailing for us. Nothing really sticks out. --- #### Managed Services Partnership for Luxury HOA **The Project** - Services: IT Managed Services - Project size: $200,000 to $999,999 - Project length: Jan. 2010 - Ongoing **Project Summary**: Vintage IT overhauled the entire site infrastructure for a large housing association. They provide strategic guidance and assume responsibility for hardware refreshes and help desk services. **Review Rating**: 5.0 - Quality: 4.5 - Schedule: 5.0 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** IT Director, Sun City Community Association - Industry: Real estate - Client size: 201-500 Employees - Review Type: Phone Interview - Verified **The Review** — Apr 3, 2017 **Feedback Summary**: Vintage IT masterfully handles a high volume of requests and are quick problem-solvers. What’s more, they repeatedly demonstrate their commitment to excellence, going above and beyond to guarantee results, such as when they provided free financing to save $15,000. ""Vintage IT should be a shoo-in for any company." " **BACKGROUND** Introduce your business and what you do there. The Sun City Texas Community Association is a large-scale homeowners' association based in Georgetown, Texas. We currently have over 7,500 homes on the ground and will expand to 10,000. We also offer a wide variety of fitness and recreational facilities. We're more of a resort than a standard homeowner's association (HOA). I wear two hats, serving as the community standards director and the IT director. All the networking and telecom stuff belongs to me, although we have a managed-service provider for copiers. We have 225 employees. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Vintage IT? The association used to be a part of a larger housing consortium, but one of the smart people in charge figured out that we were the only HOA in the organization, so they spun us off. As part of that, we were required to get our own IT support, since we would not be getting it from the organization anymore. **SOLUTION** What was the scope of their involvement? Vintage IT was initially tasked with reviewing the architecture of our network so that we'd know where we stood. The former parent company threw us the keys to the door, but we didn't know anything about how switch architecture was setup, which places were connected through fiber, and which ones had coax. Vintage IT bottom-lined everything from the standpoint of our equipment, and detailed what we'd need to do and the investments we'd need to make. We pressed forward based on their information. We have an annual $50,000 check-refresh for the 125+ computers in our network. I told Vintage IT what I was looking for, and they came back with some recommendations. I would pick one, tell them how many of each kind to buy, and Vintage IT would take care of everything else, including sourcing, delivery, and setup. They make sure that everything works, and that everyone is up and running. If we have a warranty problem or another issue, Vintage IT will take care of it. They also manage our software licenses, updates, and patches. When it comes to the security aspect, we are dealing with a separate company that helps us with cyber and physical security. We make backups on site, over different locations. We do it through a couple of 10TB Buffalo DriveStation units on three locations. Vintage IT also makes a copy of daily data and keeps it in their data foundry in case our stuff fails. We have a separate company in charge of telecoms. Some of my locations are carried over the IT network, and Vintage IT has worked hand in hand with separate contractors when we needed to get some stuff done. There were a couple of remote locations where the local telephone company couldn't offer support, but Vintage IT was able to install VoIP units. This can be a challenge to fine-tune since data and voice are different beasts, but Vintage IT resolved the problem proactively, and let me know afterward. How did you come to work with Vintage IT? We put out a request for proposals and got responses from 14-16 companies. Five or six of them actually followed the format, while the rest deselected themselves by default. We went through some interviews, talked to a bunch of clients from those companies, and liked Vintage IT the best. They had some of their people come out and validate the information we provided in the RFP in order to get a feel for the place and see what was going on. Only one other company did that, and they were quite perfunctory. The people from Vintage IT wanted to have a better understanding of who we were, what we were doing and how. They didn't see us as only one more potential source of revenue. How much have you invested with Vintage IT? We have a managed-services contract for 155 computers, with $22 per machine, per month. We also run individual projects as needed. Our fare is for remote work, and if Vintage IT's team needs to come on site to work out an issue, the cost will depend on how many technicians are used, and for how long. Our monthly bill is around $9,000, so the overall budget is around $110,000 per year. What is the status of this engagement? We started working with Vintage IT seven or eight years ago. **RESULTS & FEEDBACK** Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement? We receive a monthly report, mainly around patches, updates, that sort of thing. I don't have any metrics off the top of my head, but I know that Vintage IT will typically handle 100 to 150 email or phone helpdesk issues per month from our local staff. Unless there's a hardware issue that requires Vintage IT to come on-site, most things are resolved via the phone on the same day. We have worked on some long-haul projects as well, dealing with problems with an accounting software vendor for our clubs. Most of the time, Vintage IT will require no more than 48-72 hours for any issue, with 80% of them being resolved on the same day. How did Vintage IT perform from a project management standpoint? In the early days, when we were still figuring out what we had inherited from our parent company, we had multiple meetings with Vintage IT's lead technician and head architecture people, collaborating on coming up with a joint vision for what the infrastructure should be. In an earlier life, I was involved in the Air Force's intelligence, surveillance, and recognizance center, so I'm familiar with computers and other tech items. We were able to collaborate and come up with a consolidated roadmap. It took us four years to get from where we were to where we are now, and it involved numerous tweaks and upgrades to our older hardware. Let me give you an example of how they work. Vintage IT saw the opportunity to become a good steward of our company's money, and they took it. They went out when we bought some new servers from Dell EMC, and used their own money for the units. We had a drop-dead date from their salesman for placing the order, and I didn't have the money right then, given that we were at the end of the financial year, and our books were pretty much closed. Vintage IT did this, knowing that we would be buying back the hardware from them in January. It was a sweet gesture, and it saved us around $15,000. They only required an email for me for approval. What did you find most impressive about Vintage IT? Vintage IT took ownership of our infrastructure. They feel responsible for us; they know that we don't have the internal capabilities for doing everything we need, and, when we have issues like critters gnawing through our fiber-optic cable, they'll source and coordinate with any other provider and work on it. I couldn't go looking for a fiber-optics company in the Yellow Pages, so their help was important. Are there any areas Vintage IT could improve? Some of Vintage IT's technicians can be scruffy, professionally-speaking. As someone who has spent 32 years in the military, I have higher expectations from vendors. This is the civilian IT world and it can be hard to know what people look like on the other side of the phone when they're remotely accessing a computer. What tips or recommendations could you share that might increase the likelihood of success with Vintage IT? Don't even bother reading the other RFPs unless it's a necessary procedure. Vintage IT should be a shoo-in for any company. --- #### Web Development & Translation Services for Software Dev Co **The Project** - Services: Translation, Web Development - Project size: Confidential - Project length: Sep. - Nov. 2023 **Project Summary**: A software development company hired Vintage IT Services for web development and translation services. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Business Manager, Software Development Co - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review **The Review** — Nov 12, 2023 **Feedback Summary**: Vintage IT Services delivered excellent development and translation work, which provided a breakthrough for the client's business. Vintage IT Services' team was responsive and punctual throughout the process. The client also praised the team's preparation. "''What they did was the right way.''" **BACKGROUND** Please describe your company and position. I am the business manager of an other industries company Describe what your company does in a single sentence.Software development **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Vintage IT Services to accomplish?Software DevelopmentTranslation **SOLUTION** How did you find Vintage IT Services?Online SearchReferralWhy did you select Vintage IT Services over others?High ratingsPricing fit our budgetGood value for costHow many teammates from Vintage IT Services were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Web development and translation **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Excellent work on web development and translation, which provided a breakthroughDescribe their project management. Did they deliver items on time? How did they respond to your needs?They respond to customer needs excellently and in good time.What was your primary form of communication with Vintage IT Services?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?Preparation and delivery on timeAre there any areas for improvement or something Vintage IT Services could have done differently?What they did was the right way --- ## Portfolio & Awards ### Office 365 Migration for over 150 users -Migrated approximately 150 Exchange mailboxes (user, shared and resource mailboxes) and any distribution lists and alias email addresses -Migrated approximately 2 TB of file server data, including the existing folder structure, shares and permissions -Implemented approximately 100 user phone extensions in a to-be-determined combination of hardware and software phones Regarding the Exchange email migration, the conversion to 365 Exchange Online will was seamless to the end users. Users will continue to use the same applications to access email; the only difference is that email is hosted on the back-end. First we  created the Client's 365 tenant and then configured Azure AD Connect which provided a single login account for end users. We assigned user licenses in 365 and verified that all needed mail objects have been created. Conduct UAT, and it was successful so we synced over the contents of each user mailbox to Exchange Online using the BitTitan MigrationWiz tool. At a scheduled time we switched the client's inbound email to flow through Exchange Online (365) instead of the on-premise Exchange server, and then switched each end-user copy of Outlook to use the new 365 email system.   ### Managed IT Services for a 300 user State Agency Provide Managed IT Services for a large State Agency. Services include the following items but additional projects and solutions not listed below are provided on an as needed basis.   Remote End-user Support Remote Network Support and Management Service Ticket Support and Management Anti-virus Management Spam filter Management DNS Filter Security Protection DNS Management Asset Tracking Infrastructure Documentation Cloud File Sharing Remote Backup Services Disaster Recovery Services IT Vendor Management Dedicated Network Engineer Monthly System Audits to IT Business Best Practices Dedicated vCIO Annual budgets, technology roadmap, project SOWs, quarterly briefings 15% Discount on all Time & Materials Fees 7 x 24 x 365 Network Monitoring Service Desk Available 7:30AM – 6:00PM, Monday-Friday, Holidays Excluded 1-800 Emergency Support Available after hours, holidays, and weekends for hourly fee Onsite support available for hourly fee Disaster Recovery is best effort to restore operating systems, applications, and backup data ### Server & Network Refresh for a Large State Agency We have been managing  highly sercure state client's network, infrastructure and computers for over 10 years. In 2022 we performed a 170+ point checklist to audit the current environment and then scope the pojrect from the ground up. This included Firewalls, Switches, WAPS, Servers, UPS's and Backups. Upon completion we continue to manage this client's network and computers. ### Converted a Real Estate Company to DaaS Converted a growing Real Estate Companie's network to Desktop as a Service (DaaS) seamlessly with minimal downtime.  We scoped the project and then customized and outlined a game plan for migration. This transition has allowed the client to bring on new employees seamlessly, provided more flexibility for remote work and disaster recovery. We also agreed to migrate their environment over the weekend at no addtional charge so that minimal downtime for the conversion would not interfere during business hours. They are have been a cleint since the migration and remind us that they are very pleased with the Migration ### Disaster Recovery During Austin's Snow Storm 2021 In February of 2021 Austin experienced an unexpected snow storm that took out electricity in almost every part of the city.  The retirment community experienced a leak in one of their buildings where their servers and backups were housed.  Because our cloud is hosted in a Tier 4 data center we were able to take their backups from our cloud environment on a thursday evening (during the snow storm) and configure servers in the cloud so by Monday morning all their users were able to work just as they were prior to the snowstorm. This was by far one of the faststed disaster recovery implementations this client has ever experienced and they continue to be a loyal client and have been for over 13 years.  ### Managed Services for a Large Law Firm We manage and maintain the network, backups and computers for a very large law firm in Austin Texas. This firm spent months interviewing different Managed Services Providers and Vintage IT Services was selected as their preferred MSP in February of 2022.  The client has expressed their gratitude for our proactive approach and attention to detail.  Most businesses can't afford to experience dowtime when it comes to IT and law firms can lose billable hours if they can't access their network.  This client continues to maintain 99.9% uptime and we are glad we are able to support their needs.  ### Clutch Awards - [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/top_clutch.co_managed_service_provider_austin_2026.svg) - [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/top_clutch.co_cloud_consulting_company_austin_2026.svg) - [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/top_clutch.co_managed_service_provider_texas_2026.svg) - [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/top_clutch.co_it_services_company_texas_2026.svg) ### Industry Recognitions - 2024 Best Places To Work In Texas - 2025 Excellence In Customer Service - 2025 CRN MSP 500 Pioneer 250 Category - Women Of The Channel 2024: Power 100 MSP - 2024 Excellence In Customer Service - 2024 Managed Service Provider 500 - The Channel CO CRN Tech Elite 250 - Inc. 5000 America’s Fastest-Growing Companies - govCIOOutlook Top 10 Cloud Providers - Best Companies to Work For in Texas - Austin Business Journal Top Woman Owned Business - CRN Fast Growth 150 list No. 90 - 2022 Spectrum Award for Service Excellence - Cloud Tech Insights Top Disaster Recovery MSP - MSP 501 Worlds Most Elite 501 MSP Providers - Better Business Bureau A+ - MSP 501 Best In Class Managed Services Provider ## Key Clients - Tarrytown Expocare ## Packages ## Locations (2) ### Austin, TX (Headquarters) - 13785 Research Boulevard Suite 125 - Austin, TX 78750 - United States - 16 - 20 employees - Phone: 512-481-1117 ### Houston, TX - 2900 North Loop West - Houston, TX 77092 - United States - 21 - 30 employees - Phone: 5124811117 ## Contact Vintage IT Services [Send a message](https://clutch.co/profile/vintage-it-services) ### Connect on Social - [LinkedIn](https://www.linkedin.com/company/vintage-it-services/mycompany/?viewasmember=true) - [Facebook](https://www.facebook.com/vintageitservices) - [X](https://twitter.com/VintageITS)