Vandesign

BACKGROUND

Please describe your company and your position there.

I own a cleaning company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Vandesign Web Development?

I hired Tom to rebrand my company and create a website

SOLUTION

How did you select this vendor and what were the deciding factors?

We had a mutual friend who introduced us and I liked the look of Toms work when he showed me

Describe the project in detail and walk through the stages of the project.

We rebranded and built a website. Every single deadline was missed, I had to email repeatedly to get things done. It was an extremely frustrating experience.

How many resources from the vendor's team worked with you, and what were their positions?

2

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

I hired this company for branding and a website. There wasn't a single deadline that was met, and most changes only happened after multiple attempts to reach them. This project was completed and paid for at the beginning of 2022 and I still do not have password access to my website and email. He just recently, after months of chasing him, sent me my branding files all in formats I cant even open. Run far and fast in the other direction.

How effective was the workflow between your team and theirs?

Not good.

What did you find most impressive or unique about this company?

I liked their work when I finally got it.

Are there any areas for improvement or something they could have done differently?

Communication, meeting deadlines, and providing that work to their clients at the end of the project. He claims he sent it to me but Ive gone through every single email and nothing. Never received access to my site and email. If an issue comes up it could be very detrimental to my business as Tom is unreachable to do anything about it anyway. Ive been emailing for six months asking for help with a security issue in my email account as well as the passwords to get in!

BACKGROUND

Please describe your company and your position there.

We're a Canadian real estate developer. I'm one of the marketing managers.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Vandesign Web Development, and what were your goals?

Engaged Vandesign to improve the search rank and SEO of one of our project websites. Our goal was to come up on the first page of a non-branded search.

SOLUTION

How did you select this vendor and what were the deciding factors?

Expertise in SEO.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

Bagan with their assessment of our current SEO rank and the technical specifics of our website. Recommendations were made in terms of fixing technical issues standing in the way of our SEO rank as well as content side changes as well as a link-building campaign.

How many people from the vendor's team worked with you, and what were their positions?

Tom, the owner.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Amazing results! Dramatic improvement in SEO rank, moved onto the first page and well into the top 10 in many cases.

Describe their project management style, including communication tools and timeliness.

Approachable and flexible style. Meetings followed by recommendation documentation.

What did you find most impressive or unique about this company?

Great at explaining technical concepts and breaking down the components of SEO.

Are there any areas for improvement or something they could have done differently?

No. We were very satisfied with their work and plan to work with them again in the future.

BACKGROUND

Please describe your company and your position there.

I am the owner of a flower shop based in Vancouver.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Vandesign Web Development?

I hired Vandesign Web Development to design my website and design a shop section for the store.

SOLUTION

How did you select this vendor and what were the deciding factors?

They were reccomended to me by a friend with a design company.

Describe the project in detail and walk through the stages of the project.

He designed the website many years ago. Since then we've updated it many times. I used them for ongoing maintenance.

How many resources from the vendor's team worked with you, and what were their positions?

In total, I worked with 1 person who is the owner.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

My website gets high traffic and is enjoyed by my customeres.

How effective was the workflow between your team and theirs?

They are very quick to respond to my needs and to implement the changes I want.

What did you find most impressive or unique about this company?

The most impressive thing about the company is how attentive and resourceful they are.

Are there any areas for improvement or something they could have done differently?

I feel like I can rely on them.

BACKGROUND

Please describe your company and your position there.

It is a car rental company, and I am the business manager.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Vandesign Web Development, and what were your goals?

We are a new startup, and we wanted to build our website based on our brand identity and requirements. Our goal was to launch a full-fledge website that offers vehicle availability, pricing, booking system and data management.

SOLUTION

How did you select this vendor and what were the deciding factors?

I found about it on Google, I had a meeting with several other companies, but this one seemed the best.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had an initial meeting in which Tom listened to our problems and requirements, then he suggested the solutions and gave us a proposal. Since we are a startup, he gave us a discount and offered free maintenance service for first 6 months. The mock of the website was sent soon after we started working, followed by the design, content, and the final website.

How many people from the vendor's team worked with you, and what were their positions?

1. Tom, not sure of the position but he might be the owner

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We have been able to increase our engagement and leads because of the website.

Describe their project management style, including communication tools and timeliness.

We had regular weekly meetings in which Tom would show us the progress and ask for our feedback.

What did you find most impressive or unique about this company?

We were impressed with their web design and development approach.

Are there any areas for improvement or something they could have done differently?

Although the website was not as great as it is in the beginning, but all the changes were made as requested and the final product is amazing