UX studio

BACKGROUND

Introduce your business and what you do there.

We are a small startup in Hungary. We have developed a number of tools and technologies, including facial recognition. We have two product lines: one for the retail industry, and one for home users. I am the product owner of our home security system. It uses a camera and sends notifications to users in the event of a break-in or a similar event. The system is based on deep learning and can send customized notifications. We are still in the development process for it. We plan to sell the service itself, not the hardware behind it. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with UX Studio?

We don’t have a designer in the company, which was our first challenge. 

SOLUTION

What was the scope of their involvement?

UX Studio has provided design and wireframing work, as well as insights into user interfaces. They helped us a lot in that area. They created designs for our web and mobile application and performed a lot of field research, user interviews, and testing. We had a three-person team from UX Studio’s side, including one designer and two researchers. The development was handled on our side, and it was a bit of a challenge for UX Studio to work with our programmers, but they did a great job. Some developers can be peculiar, so talking in the same language may not be easy. UX Studio advised us on many issues and created a great environment. We’ve worked with many other outsourced teams, but I appreciated UX Studio the most.

In collaboration with UX Studio, we created all the elements of our interface, like the notification system, video player components, account settings and so on – for the web and mobile apps. They tested every new design, giving us feedback in real-time from actual users. We had something in mind but hadn’t approached potential customers yet.

How did you come to work with UX Studio?

We received a recommendation from a friend. There is also a lot of information about UX Studio in Hungarian media. They are seen as one of the best UX companies in the country. UX Studio has a great methodology and can provide a full team for the work. We’ve implemented many of their methods and learned a lot from their team.

How much have you invested with UX Studio?

The cost of UX Studio’s work was around $35,000–$40,000 in total.

What is the status of this engagement?

We started working with UX Studio around June of 2016. The project was concluded at the beginning of February of 2017. 

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or impact of the engagement?

Our product is a bit complicated, as the retail platform is based on the home version. We have launched a pilot version for the retail product, and it has been used and appreciated by customers. It’s easy-to-use and functional. The stakeholders in our company have also liked it.

How did UX Studio perform from a project management standpoint?

They delivered everything on time and within budget. UX Studio was proactive and worked closely with our team. I acted as project manager and received everything in due time after making a request.

What did you find most impressive about UX Studio?

They differentiate themselves from other companies through their methodologies. UX Studio is a great company, compared to the other ones I’ve seen in the Hungarian market. I’ve had a great experience with them, and I highly recommend UX Studio to others.

Are there any areas UX Studio could improve?

They asked us this question also, and we couldn’t answer it. Nothing comes to mind. 

BACKGROUND

Introduce your business and what you do there.

I’m the managing director of a cloud-based contact center and telecommunication provider, mainly for the European Union and Hungary. We have cloud-based contact center software for agents and providers to manage their call centers. Agents can make and receive calls and chat messages.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with UX Studio?

We didn’t have time to focus on UI and UX, and we didn’t have much experience. We started to learn a little bit, and attended an international conference which was very interesting.

SOLUTION

What was the scope of their involvement?

We had a quite complex user interface. There are many things that can be changed, and it was very difficult. No one in our company was in charge of this user interface, and it wasn’t very nice. We wanted to provide a better quality to our customers and have a nice user interface. We didn’t want just a design facelift, but a complete redesign of the whole user interface.

We started to focus on the agent user interface, then a few months later, on our supervisor or administrator interface. We had weekly meetings, and the whole process took approximately a year. They started by doing research, and they asked questions of myself and our customer care end. The typical users of our solution are call center agents and administrators or supervisors, so there are two different interfaces. We wanted to work on the agent interface first, then the one for supervisors. They took a scientific approach to the project, which I liked. They started with the questions, then the wireframes and research. It was quite a complex and long process. The final step was only the design.

We used another company to develop our brand. UX Studio was able to use the same branding guidelines to help with the design for this project. This is desktop software, so a web application. We had one researcher and one designer working on the project.

How did you come to work with UX Studio?

We have an English teacher who also works with UX Studio. We were talking about UX and UI, and our English teacher said he had another client who specializes in that area. When we started talking with UX Studio, it was impressive that we didn’t want to really talk to other companies.  UX Studio was very interesting; they’re a startup company, and I thought they would work well. We did receive proposals from other companies, but their experience wasn’t that good. I think UX Studio is the best provider in Hungary.

What is the status of this engagement?

The project began in March of 2016, and the work was completed in March of 2017. If we have any new bigger features, then we want to work with them again.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We launched the project many years ago, and this was a user interface redesign. We had a lot of plans, but we didn’t have a lot of time to implement them. The planning phase is done, but we need time to implement the new user interface. Some parts are available to users, but not everything.

We received feedback from the research part, and the clients really like this approach. We received feedback regarding the new user interface. There was only one little mistake in one user interface, but 99% was perfect. Our clients really like the new facelift. It is much more modern. The previous user interface was very old, and some of our customers thought the new one was weird or strange. They liked the results, but it was just a little strange because it was new. It was a huge change.

How did UX Studio perform from a project management standpoint?

I think they handled it very well. They were always prepared, and they always did everything as promised. They were always able to organize the research and everything. We used Google Docs, Drive, and Sheets, and also a chat solution, but I can’t remember the name. We mostly used email and personal meetings for communication.

What did you find most impressive about UX Studio?

They’re a young team, and they are very flexible and motivated. They really try to do their job very professionally. It’s a startup company, but I think they are very good.

Are there any areas UX Studio could improve?

I don’t think they have any big problems. They can adapt very easily. We didn’t have any problems at all.

BACKGROUND

Introduce your business and what you do there.

TruckIN develops digital products for the trucking industry in Europe. We are based in Berlin and Budapest. I’m CEO and cofounder.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with UX Studio?

We wanted to prototype our MVP for both mobile and web applications. We did not have a UX designer in-house so we needed to work with UX Studio to improve our frontend UI/UX.

SOLUTION

What was the scope of their involvement?

They did MVP prototyping including research, creating user profiles, and conducting usability tests. We sat down and did a workshop together to understand our needs and our customer group. They provided us with wireframes for both the mobile and web applications. The development of the apps was performed by our internal team.

The first 10 months of our partnership were intensive: we talked to them every day. We also met with them once a week face to face. We used Zeplin to communicate on each design. They did everything from the mockups to the beta version product. Currently, some of the products they helped us with are on the market. Based on user feedback and our requirements, they are now modifying the design. They are always trying to find the best possible solutions to our problems. They continue to perform testing with our users. If there is a problem, they do a new usability test with the different customer groups. We draw up a hypothesis of how the solution could work and they validate it. If it looks good, they design it and we implement it. There were 3 team members working with us on our project.

How did you come to work with UX Studio?

I had worked with UX Studio in 2014 and I really liked their approach and how they work. I didn’t really look for any competitors; I just selected them again.

How much have you invested with UX Studio?

We have spent between $60,000 and $70,000 over the course of our relationship.

What is the status of this engagement?

We started working with them in July 2016, and the work is ongoing.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate productivity, quality of work, or the impact of the engagement?

All the feedback has gotten better over the course of our relationship. We launched our product two months ago and haven’t completely set up the metrics to measure how effective the design is. On the prototyping phase, I have a feeling they’re performing well and user feedback shows that as well. The users and investors have given good feedback that the design looks really professional.

How did UX Studio perform from a project management standpoint?

They were excellent and really proactive. There was one person leading the design element of the project and another person did the user research, usability tests, and user feedback.

What did you find most impressive about UX Studio?

They were really focused on delivering solutions and listening to our needs. Since I’ve been working with UX Studio, I really trust them and am happy with their work. I’ve worked with 5 or 6 different digital suppliers who were hard to communicate with. There were misunderstandings with these other companies, but with UX Studio, that never happened. They are really outstanding compared to others in this industry.

I like their approach of a flat organizational structure. If they get a project within the company, a team of designers and researchers take all the responsibilities to satisfy the customer. It’s like a mini-corporation within the corporation and I think this approach is very effective.

Are there any areas UX Studio could improve?

No. I got everything I needed.

BACKGROUND

Introduce your business and what you do there.

We offer an influencer marketing platform on which fashion bloggers or Instagrammers collaborate with brands they like. It’s like a matchmaking system. The brands get an opportunity to choose the best influencer for their campaign. I founded StyleLike with my husband this year. Right now, there are 5 people in our company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with UX Studio?

We didn’t know which functions our platform should have. We already knew what we wanted to offer, but we didn’t know how we were supposed to do it. We’d heard about user experience before so we started to look for companies that could help us deliver this platform. We wanted to offer features like influencer analytics so that users can create reports about the success of the campaign. That’s what UX Studio is helping us do.

SOLUTION

What was the scope of their involvement?

UX Studio designed the website and the platform. Many of the ideas for the functions came from UX Studio, and the way that they are displayed makes them different. They were responsible for the user experience, all the functions, all the process that customers have to go through during the campaigns, everything, the whole website. They also conducted user personas and user testing. They helped us solve some problems and made our platform unique.

How did you come to work with UX Studio?

My husband was looking for user experience companies on the Internet. He just contacted one of UX Studio's employees, and they reacted very fast. UX Studio even came to Germany. We had a kickoff meeting here.

How much have you invested with UX Studio?

We spend $9,000 to $10,000 per month.

What is the status of this engagement?

UX Studio worked on the platform from June to September 2016.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We’re very happy with the design. We haven’t launched yet as we are still programming. You can already see the website design, but the functions are not there yet. That’s why we haven’t gotten any feedback yet. Some people we know have asked for the contact information of UX Studio.

How did UX Studio perform from a project management standpoint?

They were very flexible. Every week, we planned what had to be done with UX Studio. They put 2 colleagues on our project. They were working on the project full-time and they were always available. I really enjoyed the communication.

What did you find most impressive about UX Studio?

UX Studio came here to Berlin; I don’t know if other companies do that, but that impressed me. It was nice because then we could meet them personally. It’s my first time to work with a user experience company and I really like the approach that they have. There’s that balance of being professional while having a warm personal relationship. From the beginning, I really enjoyed working with UX Studio.

Are there any areas UX Studio could improve?

No, not really. I cannot think of anything wrong or anything they should improve right now. Everything worked perfectly with them, to be honest.

BACKGROUND

Please describe your company and position.

I am the R&D manager of an ecommerce company 

Describe what your company does in a single sentence.

ecommerce

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire UX studio to accomplish?

• design refresh
• research customer behavior

SOLUTION

How did you find UX studio?

Online Search

Why did you select UX studio over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• portfolio

How many teammates from UX studio were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

3 months collaboration period where the project was defined into 2 phases; 

kick-off and discovery: legacy analysis, audit of current setup, research and user feedback 

Design: design of mobile app and website.

Deliverables included; high fidelity UI design files of mobile app key screens (android and iOS), website key screens (mobile and desktop), UI Kit, prototype. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

user testing and feedback of legacy and new design

deliverables 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

team was professional and organized their points and thoughts and materials clearly. 

They did their best to follow our needs and requirements and shared their opinions professionally if things were not possible and won't be at the best interest of our company or user.

What was your primary form of communication with UX studio?

Virtual Meeting

What did you find most impressive or unique about this company?

Their user research and testing pre-design were impressive.

Are there any areas for improvement or something UX studio could have done differently?

nothing in particular; it was a great learning opportunity for our team.

BACKGROUND

Please describe your company and position.

I am the Senior Strategist of Balady+

Describe what your company does in a single sentence.

Balady+ is a Saudi lifestyle super app that serves as the ultimate local guide - combining next-generation 3D navigation with lifestyle, cultural, and smart-city services to help people discover, navigate, and experience the best of Saudi Arabia in one seamless platform.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire UX studio to accomplish?

• Revamp our UX/UI
• Bring to life a new conceptualized approach to our app in line with our positioning

SOLUTION

How did you find UX studio?

Online Search

Why did you select UX studio over others?

• High ratings
• Company values aligned
• Thorough app audit with smart, vision-aligned recommendations

How many teammates from UX studio were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work covered the full revamp of the Balady+ app, including UX/UI design, concept development, and research. The team delivered a refreshed user experience and interface aligned with Balady+’s vision as Saudi Arabia’s lifestyle super app, defined new application concepts and feature sets that merge navigation, lifestyle, and smart-city services, and conducted in-depth research to guide design decisions and ensure the platform authentically reflects how Saudis live, move, and explore their cities.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our main priority was to develop concepts and features that truly reflect our positioning and set us apart in the market. By the end of the project, we successfully achieved this goal - creating a strong foundation that clearly differentiates us from all existing apps in the space.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team was highly responsive, professional, and proactive throughout the process. What truly made the collaboration stand out was their consultative approach - they didn’t just execute tasks, but also offered valuable insights and recommendations that elevated our vision and strengthened the final outcome.

What was your primary form of communication with UX studio?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to understand our core vision for the app and seamlessly adapt the design and concepts to bring it to life was truly impressive.

Are there any areas for improvement or something UX studio could have done differently?

Nothing notable to mention

BACKGROUND

Introduce your business and what you do there.

I’m the CEO and founder of Inquisita, an early-stage startup.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with UX studio?

I hired UX studio to refine the UI/UX design of our product and help us create an initial iteration of our MVP.

SOLUTION

What was the scope of their involvement?

Initially, we scheduled a kickoff call to discuss the project at a high level, create milestones, and establish a routine for our meetings. From there, we started performing user research, interviewing people about the field and competing products in the marketplace. The designer created a bunch of branding materials to understand the look and feel we wanted.

After that, we dove into the actual UI/UX design, which was an iterative process with a lot of back and forth. We interviewed attorneys and paralegals throughout the process to ensure that what we were building aligned with our users’ desires. For tools, we used Adobe and Figma.

What is the team composition?

We worked with three people from UX studio, including the client relations manager, Gábor, the designer, and Ana, the UX researcher.

How did you come to work with UX studio?

I found UX studio on Google. I reached out to them and other design firms. They provided a bid and competed with other design agencies. Ultimately, they won because of their emphasis on user research.

How much have you invested with them?

We spent $30,000.

What is the status of this engagement?

We worked together from March–May 2025.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

At the end of the eight weeks, we had a prototype of what the product would look like, high-fidelity mock-ups of the unique workflows within the product, and a handover of all the UI components and tools that our frontend engineers needed to implement the product. They completed all the required Figma mock-ups we needed to develop the MVP.

They developed 20 out of 20 high-fidelity mock-ups for the MVP. They also provided a UI kit and a prototype to demonstrate the product's features and functionality. The designs received positive feedback.

How did UX studio perform from a project management standpoint?

UX studio completed everything on time and stayed on budget. They were highly communicative and transparent about the pricing. We met twice a week and discussed how we wanted things to be laid out. Moreover, we used Figma for project management and communicated via Google Meet, Gmail, and Google Chat.

What did you find most impressive about them?

Their user research was thorough and allowed us to validate many of our hypotheses about how the product would be useful by getting user feedback. The team made several suggestions throughout the whole process. In fact, they suggested how to present the information to attorneys and paralegals, which was very useful.

Are there any areas they could improve?

Some more structured meetings would’ve been good. There wasn’t an agenda for many meetings, which was fine because it allowed us to be more dynamic. However, an agenda would’ve been useful for some of those status meetings.

Do you have any advice for potential customers?

Leverage their user research resources as much as possible. They’re helpful in understanding what your users want. Allow them to perform their user research and empower them to do that. Do not hold back on that front.

BACKGROUND

Please describe your company and position.

I am a director at  iPon Computer Kft.

Describe what your company does in a single sentence.

We are an online etailer, and magazin.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire UX studio to accomplish?

• Refactoring the product data sheet

SOLUTION

How did you find UX studio?

Referral

Why did you select UX studio over others?

• Good value for cost
• Company values aligned

How many teammates from UX studio were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The complete redesign of the product page was based on current trends and competitors.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since this is a product specification page with given parameters and technical information, it had to be modernized, and since it was successful and we liked the result, it was a successful project.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, everything went smoothly and fine.

What was your primary form of communication with UX studio?

Virtual Meeting

What did you find most impressive or unique about this company?

They solved what we needed with quick and efficient communication.

Are there any areas for improvement or something UX studio could have done differently?

No, all was good.

BACKGROUND

Please describe your company and position.

I am the Climate Change Adaptation Coordinator of National Institute for Environmental Studies

Describe what your company does in a single sentence.

Environmental research

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire UX studio to accomplish?

• Conducing a UX review of an online platform

SOLUTION

How did you find UX studio?

Online Search

Why did you select UX studio over others?

• High ratings
• Pricing fit our budget
• Company values aligned

How many teammates from UX studio were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

UX studio conducted a comprehensive review of our online platform, delivering a detailed report on what the main issues are, and how they can be affectively addressed.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Concise but detailed report of the UX review findings, and concrete suggestions on how the main issues (such as cluttered interface and suboptimal information architecture) can be effectively addressed.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The whole process was very smooth and items (report, hand-over meeting) were delivered on time. UX studio made sure to understand the background of the website and the industry, as well as our main concerns and needs, and reflect them in the UX review process.

What was your primary form of communication with UX studio?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their friendly approach and professionalism were impressive.

Are there any areas for improvement or something UX Studio could have done differently?

None

BACKGROUND

Please describe your company and position.

I am the Strategic Development Director of the University

Describe what your company does in a single sentence.

University.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire UX studio to accomplish?

• Create a design system for our renewed website
• Design the MVP

SOLUTION

How did you find UX studio?

• Referral
• Other

Why did you select UX studio over others?

• Pricing fit our budget
• Referred to me
• Company values aligned

How many teammates from UX studio were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of the contract was to create a design system and renew the user experience and user interface of our website.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The first version of the design system and the website has been delivered on time.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were professional and flexible. They deliver on time and in good quality.

What was your primary form of communication with UX studio?

Virtual Meeting

What did you find most impressive or unique about this company?

That user-centeredness is not only a buzzword for them, but an enthusiastic approach.

Are there any areas for improvement or something {provider_name} could have done differently?

Clearer project documentation at the end.