UX studio

BACKGROUND

Introduce your business and what you do there.

I’m the software development manager of a company that provides systems for OQ training and compliance management.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with UX studio?

We needed to redesign our mobile application to modernize the look and feel and improve the overall UX. We also wanted an experience catered to different user personas since our clients have to log into the system with specific goals and workflows in mind.

SOLUTION

What was the scope of their involvement?

UX studio provided a complete redesign of our mobile application. They overhauled our existing app and produced designs for several new features. The team also created wireframes and prototypes to assist with conducting user interviews to validate design decisions. UX studio's final deliverable was a UI design for the entire app and a UI kit in Figma.

What is the team composition?

We worked with two teammates from UX studio.

How did you come to work with UX studio?

We initially found UX studio through an online search. We liked what we saw and then verified and confirmed their information through Clutch. We liked the information about their company on their site, which talked specifically about how to find a good partner for a redesign. That was helpful since it was our first time engaging in that type of service. We also liked UX studio's public case studies that showed a good eye for both design and functional UX. We had two introductory calls with them to go over the project's goals and needs. The team impressed us with the type of questions they asked. They also seemed like people we would enjoy working closely with throughout the project. Lastly, their price point was good.

What is the status of this engagement?

We worked together from July–October 2025.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our end users and internal leadership team liked UX studio's final designs. Through user interviews, we confirmed that the end users found the designs beneficial for their workflow. Our leadership team also approved the designs.

How did UX studio perform from a project management standpoint?

UX studio delivered on time. Their account manager checked in throughout the project to ensure we were satisfied. We had meetings a few times a week, which lasted 1–1.5 hours. We also had direct communication through Microsoft Teams.

What did you find most impressive about them?

UX studio quickly learned what our company did, including our highly specific, detailed user journeys and workflows. The team was also highly collaborative despite the seven-hour time difference. UX studio never made us feel rushed even though most of our calls were at the end of their workday, sometimes running into the evening. They always made us feel like they had time for our questions and feedback.

Are there any areas they could improve?

There's nothing UX studio could have done better or differently.

BACKGROUND

Introduce your business and what you do there.

I'm the senior web manager at an e-commerce company. We design and manufacture high-performance tactical clothing engineered to solve real-world problems for military, law enforcement, and demanding professionals in the field.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with UX studio?

We wanted to redesign our B2C e-commerce website as part of an upgrade we were doing. The goal of the redesign was to structure the content of our website, make the website more user-friendly, and improve the navigation through the website.

SOLUTION

What was the scope of their involvement?

UX studio provided a full redesign of our website. Their work included designing the product pages, category and sub-category pages, checkout flow, user profile pages, different promotional scenarios, blog and content pages, and a full design system for us to expand on in the future. They also did initial user tests with existing clients on our current page and tested the prototypes with our target audience throughout the design process. The end deliverable was a full design system of the B2C e-commerce website.

What is the team composition?

We worked with a UX researcher and a UI designer.

How did you come to work with UX studio?

We found UX studio through an online search and checked their references and different review sites to evaluate their work. They offered a wide array of services at a high level. We were looking for an agency that would understand the needs of our customers and would be able to align their needs to our specific niche. Through their references and the work they did, we found that their services matched what we were looking for.

What is the status of this engagement?

We worked together from April–July 2025.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The deliverables were defined before the beginning of the project. The designs are not yet implemented as the development is still ongoing. However, we expect to reduce the bounce rate of the visitors and improve the conversion rates and average order value due to some of the design steps that were made and improvements in the navigation and user experience.

How did UX studio perform from a project management standpoint?

They were really good at keeping the project on track. We needed a week or two to get the workflow perfect, but they were quick to adapt and recommend different steps to facilitate the work. We communicated through video calls on a daily basis.

What did you find most impressive about them?

The deliverables we received from them were on a really high level and structured. They were quick to adapt and respond to any concerns or challenges.

Are there any areas they could improve?

We were a small team, and we weren't able to keep up with all the revisions that were made, so it became a bit overwhelming. We think we lost some valuable time here. A more detailed process definition before the start of the project with the client would help.

BACKGROUND

Please describe your company and position.

I am the Head of Data & AI of a software company

Describe what your company does in a single sentence.

We make software for insurance companies.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire UX studio to accomplish?

Design the front-end for a new machine learning product

SOLUTION

How did you find UX studio?

Referral

Why did you select UX studio over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from UX studio were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Build prototypes and wireframes for all aspects of the user interface for a complicated machine learning based data science tool for actuarial analysts working in insurance companies.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Comprehensive set of wifreframes and a design system that enabled the developers to increase velocity and hit tight timelines.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

There was lots of daily contact with calls, slack, and email as needed. The general phases of project management were hit, but the real key was the collaboration and their willingness to learn about our difficult project.

What was your primary form of communication with UX studio?

Virtual Meeting

What did you find most impressive or unique about this company?

We thought it might be too obscure of a product to get anything beyond a simple color palette and overall design. Their ability to work with us and care about every element of the application exceeded our expectations.

Are there any areas for improvement or something UX studio could have done differently?

The project ended going a month longer than initially budgeted, but that wasn't a complete surprise given how complicated it was.

BACKGROUND

Please describe your company and position.

I am the Product Design Lead of Syskit

Describe what your company does in a single sentence.

SysKit is a software development company specializing in enterprise tools for SharePoint, Microsoft 365, Windows Server, Remote Desktop Services, Citrix.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire UX studio to accomplish?

• Optimize existing UX processes
• Learn about specific UX methods we did not use

SOLUTION

How did you find UX studio?

Online Search

Why did you select UX studio over others?

• Close to my geographic location
• Nice website

How many teammates from UX studio were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We wanted to improve our current research and planning processes. We also asked for hands-on expertise from UX studio with reviewing what we already do. We were eager to learn how to better incorporate UX design within an Agile process and prepare to define a UX roadmap. Another thing we wanted to learn more about was how to optimize the Design System once we finish our upcoming rebranding.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Writing more compelling interview scripts, proficiency in constructing user journeys to gain a deeper understanding of our users' problems and creating effective personas that accurately represent our customer base. In addition, we learned how to create an agile UX Roadmap as well as how to improve our design system.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, everything was as we asked for. Delivered in a timely matter.

What was your primary form of communication with UX studio?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I was impressed by their focus on understanding our work and the specific use cases we deal with.

Are there any areas for improvement or something UX studio could have done differently?

Not really.

BACKGROUND

Please describe your company and position.

I am the Head Of Marketing

Describe what your company does in a single sentence.

We are selling fitness food online.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire UX studio to accomplish?

• We want an outstanding UX design
• We want more information about our customers

SOLUTION

How did you find UX studio?

Online Search, Other

Why did you select UX studio over others?

High ratings

What was the size of UX studio’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

UX Studio was responsible for creating UX designs for our business, which involved conducting research on user needs and preferences, designing user interfaces, and testing and refining the designs based on feedback.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• User tests
• Final UX design

Describe their project management. Did they deliver items on time? How did they respond to your needs?

UX Studio demonstrated excellent project management skills throughout the project. They communicated clearly and frequently, keeping you updated on the progress of the project and any potential issues. They also established a clear timeline and milestones for the project and adhered to them.

Overall, UX Studio demonstrated excellent project management skills, delivering items on time and responding promptly to our needs and feedback. Their professionalism and commitment to the project made the collaboration a success, and you would highly recommend their services to others.

What was your primary form of communication with UX studio?

Virtual Meeting, Email or Messaging App

What did you find most impressive or unique about this company?

They brought fresh, innovative ideas to the table and weren't afraid to take risks to create something unique and visually stunning. Furthermore the way UX Studio work with Figma is absolutely professional. Even the smallest elements are perfectly designed and defined.

Are there any areas for improvement or something UX studio could have done differently?

No. It was a smooth work between us.

BACKGROUND

Please describe your company and your position there.

I am the Chief Marketing Officer and also oversee UX/UI design of our platform product and public website. News Direct is a news & content distribution service provider for PR/IR/Corporate Communications professionals.

We distribute news releases and standalone multimedia content to a vast nationwide network (and soon to be, global) of media outlets.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire UX studio?

UX Studio was hired to lead UX/UI design for both our (SaaS) platform and public website. We asked UX studio to provide complete UX, UI design, discovery research and evaluative tests for this project.

We hired them for a long-term collaboration throughout all phases - planning, development, and the launch of the new digital service.

What were your goals for this project?

To design a modern, best-in-class product that offers unparalleled efficiency, flexibility and control for PR & Corp Comms professionals when distributing their news or stories. And we wanted a long term partnership with a firm that can own the design process backed up by research.

SOLUTION

How did you select UX studio?

Our CTO was directly involved in reviewing their past work and overall design philosophy. He was impressed, as well, by the book their founder wrote on their design philosophy.

Describe the project in detail.

We aimed to disrupt the staid wire service industry by creating the first modern wire service that was designed and built from the ground up to meet the specific needs of media outreach today.

We worked together with UX studio’s experts and a team of developers, paired with the industry knowledge from the News Direct team to create an unparalleled experience.

We have designed a powerful platform for editing and distributing press releases, as well as a website for getting the word out to the industry.

What was the team composition?

From UX studio’s side, we had two UX/UI designers and one researcher working with us. Before the launch, we scaled back on the design and concentrated on testing and customer feedback supported by the UX researcher.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

UX studio has designed our website and platform end-to-end from idea, through iterations to the final pixel-perfect screens. From the research side, they have connected with over 40 professionals from the target audience bringing invaluable customer needs and insights to the table.

How effective was the workflow between your team and theirs?

We have a complicated setup with team members residing in different parts of the globe however, with everyone’s flexibility, all teams, including the development team managed to maintain close relationships with each other. Contact and responsiveness has never been an issue.

What did you find most impressive about this company?

They were a 'quick study' in terms of understanding our category rapidly. They also are very reactive, flexible, and transparent about every aspect of their design and research work. They are always bringing new ideas and solutions to the table.

Are there any areas for improvement?

The onboarding of our team to new tools for them could have been smoother, but we all learned from the experience.

BACKGROUND

Please describe your company and your position there.

I’m the Director of Product Design at goTRG. We specialize in Distressed and Returned inventory with implementation and execution of Fully Managed eCommerce, SaaS & Supply Chain Solutions.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire UX studio?

We hired UX Studio for a few projects-both B2B and B2C products ranging from business intelligence tools to e-commerce websites to conduct evaluative and generative research and user experience redesign.

What were your goals for this project?

We needed to know all our internal and external customer’s needs, and which are unmet, before investing the first dollar in development. We also wanted to make sure we delivered the user validated design to the development team. For the SaaS projects, our goal was to redesign the system to provide much more efficient, effective and pleasant usage. For the E-commerce projects, we aimed to increase sales and conversions by improving all the UX/UI aspects.

SOLUTION

How did you select this vendor?

I did some initial research and conducted several interviews with UX team business dev and the UX team lead. I came across UX studio through their blog posts and then compared a few agencies until I decided to go with UX studio based on their expertise and positive reviews.

Describe the project in detail.

The qualitative part, in-depth user interviews, rounds of usability tests, and expert reviews to provide valuable user insights for the design process. The results were also triangulated with quantitative findings from Google Analytics, Desired Outcome mapping surveys and Opportunity Scoring, and heatmaps.

What was the team composition?

The team consisted of 2 UX researchers and 1 UX designer

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The research findings from the projects were really helpful for our business decisions. The evidence-based approach helped us break away from many assumptions and deliver products that balance the needs of users, business, and technology.

How effective was the workflow between your team and theirs?

The workflow was quite effective, we communicated daily to update each other about the progress and any blocks.

What did you find most impressive about this company?

UX researchers were very proactive, responsive, and motivated. They went through details of the projects and were always ready to adapt to new circumstances effectively.

Are there any areas for improvement?

They managed to adjust to our time zone, but it would be easier if we made a fixed long-term agreement on that.

BACKGROUND

Please describe your company and your position there.

Zignaly is a crypto trading platform that focuses on copy-trading and trading signals. I am the founder and CEO of Zignaly.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire UX studio?

We hired UX studio to increase our activation conversion rate by improving our onboarding process, as well as the management of multiple exchange accounts associated with one same user account.

What were your goals for this project?

To achieve a better activation rate and increase retention.

SOLUTION

How did you select this vendor?

UX studio is one of the most established design firms in the world and we like the fact that they make all design decisions based on solid user research. They also happen to be more affordable than other agencies, especially those based in the US.

Describe the project in detail.

In order to increase our activation rate, we knew that we had to improve our onboarding process, but didn’t know what we had to change exactly. Similarly, we knew the handling of multiple accounts had to be improved but didn’t know precisely how. UX studio’s dedicated researcher tested our existing platform with new users and interviewed existing users who had dropped off to understand the root of the problem.

Once the problems defined, the designer proceeded to prototype solutions, that were then tested and iterated on multiple times, until test participants were able to complete the tasks seamlessly and quickly understand the value of Zignaly.

Additionally, the designer revamped the look & feel of Zignaly and delivered the final designs in Zeplin along with an entire UI kit, which will help us keep consistency when building new features in the future. We also got a responsive version of all the screens for mobile, as well as a dark mode.

What was the team composition?

We worked with one designer and one researcher from UX studio. On our side, I (the CEO) was joined by our CMO and our lead developer, who collaborated closely with UX studio’s designer.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Although we haven’t yet implemented the new designs, we have been approached by multiple test participants who showed a strong interest in the platform and asked us to notify them when the new version comes out.

How effective was the workflow between your team and theirs?

We were in the same time zone, so the time difference wasn’t a problem

What did you find most impressive about this company?

The speed and quality of design were impressive, and they really went the extra mile by delivering the UI kit, mobile version and dark mode of Zignaly. Also, it was great to see that all the design decisions were carefully made based on solid research and UX expertise.

Are there any areas for improvement?

No, we loved working with UX studio and will surely work with them again in the future.

BACKGROUND

Please describe your company and your position there.

I am the General Manager at TrustDALE. We offer in-depth reviews and listings of local businesses. We connect consumers to good quality companies and investigate those who intentionally harm consumers.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire UX studio?

We hired UX studio for a user research study on our website, TrustDALE.com

What were your goals for this project?

We wanted to understand how users behave on our site and identify potential pain points in order to maximize our conversions.

SOLUTION

How did you select this vendor?

We needed an agency that specializes in User Experience, and more specifically in User Research.

We saw that UX studio had done user research for big companies in the past, so we decided to trust them.

Describe the project in detail.

This was a 3-week research-only project.

At the end of the project, the researcher presented the findings of the research, along with a list of suggestions to tackle the identified pain points. He also helped us gather better insights from our Google Analytics.

What was the team composition?

1 full time researcher

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We were handed the presentation with all the findings of the research and suggestions, but this document contains confidential information we are not willing to share.

How effective was the workflow between your team and theirs?

Perfect. The researcher adapted to our time preferences and that of our clients for the user tests.

What did you find most impressive about this company?

The final report exceeded our expectations. The researcher was able to grasp the objectives of our company very quickly which led to a well-executed User Study.

Are there any areas for improvement?

Not that I can think of...