UTEEK

BACKGROUND

Please describe your company and position.

 I am the Sales manager of an ISP

Describe what your company does in a single sentence.

Canada’s Fastest Internet service provider, as ranked by PCMag, bringing our Pure Fibre Network to the communities of Newmarket, Stouffville, Brooklin, Aurora and more to come.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire UTEEK to accomplish?

• By creating an intuitive mobile application, our telecom firm aimed to improve customer engagement and service delivery. Our goal was to give our clients easy smartphone access to account information, billing information, and support services.

SOLUTION

How did you find UTEEK?

Online Search

Why did you select UTEEK over others?

• Pricing fits our budget
• Good value for cost

How many teammates from UTEEK were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

UTEEK used a thorough strategy. Creating a solid mobile application that worked on both iOS and Android platforms was part of the scope. A user-friendly design, safe account access, real-time billing updates, and integrated customer assistance services were among the main objectives.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The initiative improved our customer experience metrics dramatically and produced observable results. Higher customer retention rates resulted from the noticeable rise in app downloads and active user interaction that we saw. Furthermore, the integration of in-app support features expedited the process of resolving queries, hence decreasing response times and augmenting client contentment.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Throughout the engagement, UTEEK showed excellent project management. They regularly provided essential components on time and reached project deadlines. Furthermore, their group shown outstanding adaptability to our changing requirements, taking immediate action to resolve any issues or changes needed during the development phase.

What was your primary form of communication with UTEEK?

Virtual Meeting

What did you find most impressive or unique about this company?

UTEEK's steadfast dedication to providing a customized solution in line with our unique needs was what impressed us the most. We were amazed at how well they were able to transform our ideas into a useful and user-friendly mobile application. They also created a positive working connection and gave confidence to the project's success with their proactive communication and cooperative approach.

Are there any areas for improvement or something UTEEK could have done differently?

UTEEK's overall performance was praiseworthy.

BACKGROUND

Please describe your company and position.

 I am the President and CEO of a telecommunications company 

Describe what your company does in a single sentence.

We have been in the wireless telecommunications sector. Our years of experience and the satisfaction of our growing clientele are the guarantee of a solid organizational structure as well as effective sales tools allowing professional development and the achievement objectives

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire UTEEK to accomplish?

• We had a sign-up process that we needed to update and improve to be more mobile-centric and apply best practices in App design. Essentially, we were looking to improve the performance of our onboarding process and make it easier for customers to get through the steps.

SOLUTION

How did you find UTEEK?

Online Search

Why did you select UTEEK over others?

• Pricing fits our budget
• Good value for cost

How many teammates from UTEEK were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Uteek is providing us with App design services. They’re optimizing our existing solution and all its underlying constraints. The team has worked with our technical and engineering teams to ensure they understand the challenges of our backend and then interpreted what we needed for the frontend design.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Uteek has led a highly collaborative process. The team isn't afraid to let us know when they have feedback on an idea. They're ready to bring their expertise to the table and make a case for why we might want to do one thing versus another, which is super valuable.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their team has done the bulk of the project management work, walking us from one design phase to the next. We meet twice a week and have a Slack channel to address questions throughout the week in real time. The team is highly responsive as we deal with challenges and technical considerations. At first, we were under the assumption that the best way to make our collaboration work was to hash out ideas in person. However, Uteek has a way of working collaboratively online that's surprised us.

What was your primary form of communication with UTEEK?

Virtual Meeting

What did you find most impressive or unique about this company?

I'm impressed by how nimble and upfront UTEEK is. One of my biggest concerns with a Uteek project is a tendency to get stuck on a problem and circle the drain on it. While there are many laterals we could have gone down, Uteek doesn't get caught up in problems that aren't impactful to the overall project. 
For example, they weren't stuck in the research phase forever. The team has done the right amount of research to make good decisions but not a deep analysis that would take months we don't have.

Are there any areas for improvement or something UTEEK could have done differently?

We have noting against them.

BACKGROUND

Please describe your company and position.

 I am the Founder & Director of a real estate company 

Describe what your company does in a single sentence.

Our company operates as a tech-enabled, real estate company. Its platform is revolutionizing the industry with an innovative end-to-end real estate experience for those looking to buy or sell a home. Our company streamlines the process for consumers, making the process convenient and hassle-free.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire UTEEK to accomplish?

• We worked with Uteek with doing a complete brand new web development with search map functionality and large database website. They were responsible from beginning to completion on the web development.

SOLUTION

How did you find UTEEK?

Online Search

Why did you select UTEEK over others?

• Pricing fit our budget
• Great culture fit

How many teammates from UTEEK were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of work was working with our vision and design goals and also emphasis on search engine visibility and user retention on website. In addition, our goal was to have an easy to manage website to manage real estate projects in the back end with multiple search options. The delivery was very quick and the open communication we constantly had with Uteek development team made very smooth. The website was built in WordPress with multiple plugins and custom theme.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

After launching our website, our search traffic increased dramatically by 500% within 8 months and the ability to manage the real estate projects in backend has it made very easy for our team to manage it. The delivery was quick and every attention to detail was considered.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We had regular weekly meetings regarding the website and multiple conference calls with entire development team to discuss the project and make sure all questions are answered and any potential areas for improvements are also brought up.

What was your primary form of communication with UTEEK?

Virtual Meeting

What did you find most impressive or unique about this company?

The most impressive features was the ability to handle this complex project in a timely manner and also having open communications to make the website perform even better, there were many adjustments along the way that were recommended and Uteek executed it very efficiently.

Are there any areas for improvement or something UTEEK could have done differently?

Everything was fantastic from my end. The post launch support was also provided to make sure there were no issues.

BACKGROUND

Introduce your business and what you do there.

I’m the founder and owner of a communication agency.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with UTEEK?

We wanted a nice website to bring in some clients and showcase a good image of our company.

SOLUTION

What was the scope of their involvement?

First, UTEEK designed the logo. They made the proposal, and we had 1–2 rounds of iteration. Once we agreed on the logo, UTEEK proposed the website structure. I had something in mind, so I sent them two websites as a source of inspiration.

Afterward, they provided the design of the homepage and other website pages. We provided the content, and UTEEK developed the first version of the website. Once we validated it, they deployed the site on our server.

They used WordPress for development. The design used a lot of animations, but the site didn’t have many developed features. We requested a contact form, but the site wasn’t very technical.

What is the team composition?

We worked with a project manager and met their main designer, another designer, and someone on their technical team.

How did you come to work with UTEEK?

Someone who had already worked with UTEEK recommended them.

How much have you invested with them?

We spent €3,000–€4,000 (approximately $3,200–4,200 USD) between the logo and website.

What is the status of this engagement?

We worked with them from January–February 2020; the project took them 30–40 days. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Several people told us that the logo was nice. After the new website was launched, we made a campaign, and the website was really helpful because we had a significant loss in revenue during the COVID-19 pandemic. Before the campaign, we weren’t bringing in clients. Within the first days, we got our current biggest client through a campaign, and the site helped us maintain certain revenue and increase our conversion rate.

How did UTEEK perform from a project management standpoint?

The project wasn’t long; UTEEK met deadlines. We had an interlocutor; he was really efficient.

In general, we were happy with their project management. We mainly communicated through emails and calls when there was a situation.

What did you find most impressive about them?

The design was perfect. They understood exactly what we wanted and were innovative and creative. UTEEK was also great from a technical perspective; it was a clean development without bugs. Overall, UTEEK translated our idea into the logo and website design, suiting our expectations.

Are there any areas they could improve?

No, it was a shortened, clean experience. I don’t have anything in mind.

Do you have any advice for potential customers?

Answer them quickly. We focused on the project and didn’t take too long to answer them or give them feedback. Being invested in the project was what made it successful.

BACKGROUND

Introduce your business and what you do there.

I'm the founder of an NGO. We work in corporation development, mainly in the Middle East and Northern Africa. We’re in between government, civil society, and business and do a lot of digital projects within our work.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with UTEEK Digital?

We needed help with custom software and app development. We were trying to implement new digital concepts in our field. The project was about further education and safe communication, especially among human rights organizations.

SOLUTION

What was the scope of their involvement?

Apart from software development, UTEEK Digital has also done some design work. Together, we’ve developed an e-learning platform that comes with secure, end-to-end encrypted communication. Additionally, we’ve built our own social media application.

We work with different technologies depending on the scope. The e-learning platform is based on Drupal, and the app uses Laravel and React. They usually use Adobe for the design work.


Moreover, we have hired UTEEK to develop our website. We wanted a website to present our vision and mission. One that is dynamic and energetic.

What is the team composition?

We have one main point of contact, but other teammates work behind the scenes.

How did you come to work with UTEEK Digital?

We found them online. We spoke with different companies, and they emerged as the best fit for our needs. For us, it was crucial to find someone we could trust, as it was a very sensitive topic.

How much have you invested with them?

We’ve spent around €250,000 (approximately $247,000 USD).

What is the status of this engagement?

We started working with them around January 2020, and the partnership is still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We have regular meetings with the team to measure if they’ve met our set milestones. More often than not, UTEEK Digital delivers within the agreed timeframe. We selected the vendor based on a recommendation and we were very satisfied with the final result. The quality of the website delivered design wise was amazing.

How did UTEEK Digital perform from a project management standpoint?

They meet most deadlines, but sometimes there are delays, especially in bigger projects. We typically communicate through video calls and in-person meetings. We also get presentations in our weekly meetings to discuss problems and set new milestones.

What did you find most impressive about them?

We admire them for their trustful cooperation. The team was very responsive and very committed to react in timely manner to our feedback. Their creativity and the youthfulness of the team were very impressive.

Are there any areas they could improve?

No, there isn’t anything for them to improve. 

Any advice for potential customers?

Have clear communication and define what you need and expect from them.

BACKGROUND

Introduce your business and what you do there.

I’m a CPA at a public accounting firm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with UTEEK Digital?

We hired them for digital marketing services and to build our website.

SOLUTION

What was the scope of their involvement?

UTEEK Digital built our company website from scratch and helped us develop a digital strategy. For the web development, they followed the guidelines to make a CPA website, including client confidentiality and protecting tax information. The team also wrote some content, such as articles, for the site. 

For the strategy, we built a game plan together to identify customers looking for a CPA in the Paris area. Our strategy included special offers for clients like doctors and engineers. We chose potential customers, and they helped us signal our special digital offer for them. UTEEK Digital handled our Google Ads account and did online advertising. They also helped us with social media marketing (SMM) on LinkedIn and, initially, Facebook. After trying Facebook for a time, they focused solely on LinkedIn. 

What is the team composition?

We worked with 4–5 people throughout the engagement, including a project manager, a content writer, and two engineers, one for the website and one for the digital strategy.

How did you come to work with UTEEK Digital?

We chose them due to their good pricing and willingness to negotiate their success fees for digital marketing. That was very important for us because we wanted to build a win-win arrangement. 

How much have you invested with them?

We spent around €20,000 (approximately $20,000 USD). 

What is the status of this engagement?

We worked together from July 2017–March 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

UTEEK Digital's work was very good, and the project was a success. Our conversion rate and sales increased — we closed more contracts thanks to their work. We were able to leverage their expertise in websites and digital strategy and ours in accounting to collaborate on our strategy. 

How did UTEEK Digital perform from a project management standpoint?

They kept me updated throughout the phases of the project. We communicated via phone calls, email, and WhatsApp. 

What did you find most impressive about them?

UTEEK Digital kept me engaged during the development process and made me feel like a member of their team. They took ownership of the project as if it was theirs. I'd also highlight the team's innovation and creativity!

Are there any areas they could improve?

I have nothing negative to say about them. 

Do you have any advice for potential customers?

My advice is to give UTEEK Digital guidance; they consider it a very important aspect of what they do and deliver.

BACKGROUND

Please describe your company and position.

 I am the Founder & CEO of an e-commerce platform 

Describe what your company does in a single sentence.

The platform provides a convenient and affordable solution for Filipinos living anywhere in the world who want to purchase products from the USA, Canada, Europe, Australia, Middle East and Asia with flexible payment

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire UTEEK to accomplish?

• ecommerce website and Attractive design

SOLUTION

How did you find UTEEK?

Online Search

Why did you select UTEEK over others?

• Pricing fits our budget
• Great culture fit

How many teammates from UTEEK were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Keeping the main theme in design, we agreed to develop a better user experience for our website. We included other features to book table online, click and collect and made changes to internal working and processing of our orders.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We were able to achieve the order processing with limited staff work, Integrated shopify apps, optimized website performance.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, they were prompt in communication and answering the call. We always had a weekly meeting over zoom to discuss feedback

What was your primary form of communication with UTEEK?

Virtual Meeting

What did you find most impressive or unique about this company?

Communication and the agreed timeline was the key. They really stand out for their meticulous attention to detail and willingness to go above and beyond.

Are there any areas for improvement or something UTEEK could have done differently?

My experience working with UTEEK has been nothing but a wonderful one. So i have nothing against them.

BACKGROUND

Please describe your company and position.

I am the CEO & Co-Founder of an AI software company.

Describe what your company does in a single sentence.

We build artificial intelligence-powered software to detect and remove counterfeit from global online marketplaces

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire UTEEK to accomplish?

• We hired uteek for the Discovery phase of our SaaS platform. The goals were to develop key technology and software to detect counterfeit elements

SOLUTION

How did you find UTEEK?

Online Search

Why did you select UTEEK over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from UTEEK were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope document which included detailed of our discovery phase, initial UI/UX prototype, Site Maps and a comprehensive user stories document.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The product scope has evolved since our initial assessment and ideation. However, the overall product looks far more compelling and is a lot more comprehensive than we had initially designed. The feedback, ownership and dedication shown by uteek has really allowed the product to grow from strength to strength. The final outcome provided us with a software that we can use to start detecting counterfeit exactly as we wanted it

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team was easy to work with and provided frequent updates. We met regularly on video calls and the team were always available for follow ups and questions. The scope was delivered in a timely and precise manner and minimal changes were required to the deliverables.

What was your primary form of communication with UTEEK?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The people who work at the company are very impressive. This is not a regular agency that will execute what you say to them, they will take ownership and treat your product like its their product. The most unique thing about the company is that they genuinely care.

Are there any areas for improvement or something UTEEK could have done differently?

We experienced minor technical glitches in our communication, however the positives outweigh the negatives.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder of Incentive Solutions, a dynamic marketing and branding firm. Our dedicated team combines creativity and strategic expertise to deliver innovative solutions that elevate brands and captivate audiences. With a commitment to excellence, we empower businesses through the ever-evolving landscape of marketing and branding.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with UTEEK Canada?

We needed help with website design and development. Before working with UTEEK Canada, I tried working with another company, but I wasn't satisfied with the results at all. 

SOLUTION

What was the scope of their involvement?
UTEEK Canada created the website for my company. Initially, I provided them with a brief detailing specific requirements of things I wanted to be included in the website.

What is the team composition?
We worked with around 20–30 teammates from UTEEK Canada. I communicated directly with the project manager.

How did you come to work with UTEEK Canada?
A friend of mine recommended them. After our first meeting, I was surprised and impressed with UTEEK Canada's professionalism.

How much have you invested with them?
We spent $4,000.

What is the status of this engagement?
We started working together in January 2023, and UTEEK Canada delivered the project in February 2023.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I can't deny the great impact UTEEK Canada's work had on my business. The new website made my work so much easier, efficient, and professional, and it was easier for my business development consultant to work with the new website.

How did the company perform from a project management standpoint?
Throughout the project, UTEEK Canada was highly professional and took note of every requirement we had. Project management was one of their strong points, as they delivered the project on time. Due to my previous experiences with other service providers, I wasn't expecting the final version of the website to be delivered by the deadline. Therefore, I was very impressed to get the final version with zero errors, which we really appreciated.

What did you find most impressive about them?
I had a fantastic experience working with UTEEK Canada. Their professionalism exceeded my expectations, and their expertise was great. From prompt communication to attention to detail, every aspect of working with them was top-notch. I would highly recommend them due to their commitment to excellence and outstanding service.

Are there any areas they could improve?
There's nothing UTEEK Canada could have improved on. I can only advise them to keep up the good work.

Do you have any advice for future clients of theirs?
I can highly recommend them. I've actually recommended them to my friends already.