UPQODE

BACKGROUND

Please describe your company and your position there.

I am the leader of a team of creative designers and innovative coders. Our goal is to provide a memorable client experience based on honest communication. We offer platform development services, from design to implementation, for Wordpress, Drupal, Magento, and OpenCart.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire UPQODE?

After a terrible experience with a former company, we looked for another development team to help with our platform development. 

What were your goals for this project?

We wanted a fully customizable WordPress Theme with multi-purpose demos to sell on the marketplace.

SOLUTION

How did you select this vendor?

We searched for developers on a freelance platform. We found UPQODE to be the best match for us. They were professional, knowledgeable, and offered us the best solution.

Describe the project in detail.

We provided UPQODE our five Wordpress Theme designs through PSDs. They helped develop the approved theme and assisted us through every change. Their work was exceptional and proved to us that they were one of the top developers on the market. We went through multiple revisions and complex customizations, but they were still extremely responsive throughout the process. They offered technical know-how whenever necessary.

What was the team composition?

We initially worked with their project manager. After the discovery phase, we worked with two coders, and two designers that helped us step-by-step.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our previous vendor was terrible, and our theme was rejected by the marketplace. UPQODE's developers were excellent, and they delivered a high-quality product. This time, we successfully posted our WordPress theme.

How effective was the workflow between your team and theirs?

UPQODE was extremely easy to communicate with. Their management was flawless. Their coders, designers, and project manager were responsive and gave us quick turnarounds. The team was efficient and eased our concerns through their expertise.

What did you find most impressive about this company?

Their knowledge, clear communication, responsiveness were exceptional. They respected all the deadlines we gave them and were a pleasure to work with. UPQODE really cared about our work and business. Our project was complex, but they were fantastic at working through the kinks. Because of all this, we decided to prolong our contract and continue our partnership.

BACKGROUND

Introduce your business and what you do there.

I am the project lead at Hundredfold Studios. We are a boutique design consultancy based in California.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with UPQODE?

We were working on developing a music tuner iOS app for a client. Internally, we took care of the business consultation and design services, but needed to outsource the development process.

SOLUTION

What was the scope of their involvement?

We brought in UPQODE to deliver the final application. We had a preliminary phone call to properly conceptualize the vision and outline a technical scope. They found a template and some existing designs in Sketch and used that to inform the wireframe and necessary coding to meet our client’s explicit requirements for the timer and its pitches. We are in the process of preparing the app to launch in the App Store.

What is the team composition?

We work mainly with one project manager and a team of two developers.

How did you come to work with UPQODE?

This is the second time we have partnered with UPQODE for a project. We have experience working with many other agencies scattered over the globe, but UPQODE stands out for their level of responsibility.

How much have you invested with them?

We have spent $15,000 on this project.

What is the status of this engagement?

We started working together in 2017 and the partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We have not fully launched the app, so we don’t have any data yet. Internally, the speed of UPQODE’s workflow cut down multiple task timeframes by days and sometimes weeks. Our client was happy with the accelerated development and the finished product. Initially, there was one noticeable error, but UPQODE corrected it immediately.

How did UPQODE perform from a project management standpoint?

Each member of the team is courteous and quick to answer questions or provide updates outside of the scheduled biweekly meetings. Communication happens mainly through Slack and a WP Project Manager channel for shared documentation and scheduling needs. They work quickly and provide updates once or twice a week, which we test before sending to our client.

There were a few issues with understanding the size of the scope, but we take responsibility for verbally describing expectations rather than providing written guidelines. In these instances, the UPQODE team actively sought clarification to prevent any future confusion.

What did you find most impressive about them?

They have a very modern and relaxed company culture, but still operate professionally, skillfully, and responsibly.

Their team is not afraid to ask questions or address topics that are traditionally uncomfortable in the professional industry (e.g., cost, cash flow, personal scheduling). They are comfortable questioning our expectations and letting us know if an element falls outside of their skill set.

Are there any areas they could improve?

There was a sizable time difference due to our varied locations. Initially, it was hard for me to adjust my schedule, but we soon fell into a smooth communication flow.

Any advice for potential customers?

They understand how it feels to be on the client side of the engagement and are willing to work through common pain points.

BACKGROUND

Please describe your company and your position there.

I’m the technical director at an IT firm called Hyperial Studio.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire UPQODE?

We approached them for various WordPress design and development projects both for our own site as well as our clients’.

What were your goals for this project?

For our site, we wanted a WordPress design that looked trustworthy. As for our other projects, we needed accessible sites that our clients could easily manage.

SOLUTION

How did you select this vendor?

I met them at a tech forum a few years ago and have been working with them ever since.

Can you go into detail about the services they provided and the scope of the project?

Over the years, they’ve completed numerous assignments, proving design work with layered PSDs; frontend development in HTML, CSS, and JavaScript; backend development in PHP; and QA testing.

What was the team composition?

They have a flexible team and always assign the right people to the appropriate tasks.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We always get repeat customers thanks to UPQODE’s great work. Our clients are extremely pleased with the final product and often come back to request extra work.

How was project management arranged and how effective was it?

They use a customized project management system that allows us to organize the team and tasks. We also communicate through Skype via chats and calls.

What did you find most impressive about this company?

I appreciate that they share my desire to deliver outstanding results and amazing customer service. Furthermore, their quality of work usually exceeds my expectations.

Are there any areas where they can improve?

Initially, we had some issues with communication. However, now that they have new project managers, they’ve significantly improved in this area.

BACKGROUND

Please describe your company and your position there.

I am the founder and CEO of CompareTransfer, a money transfer comparison startup. We compare the rates and fees of different service providers to let our users search for the cheapest tariff to remit money abroad.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire UPQODE?

I was looking for a partner to outsource all our website related tasks.

What were your goals for this project?

We wanted a reliable partner with reasonable prices that could offer competitive quality results to grow our project.

SOLUTION

How did you select this vendor?

UPQODE applied to work on our beta website through a third-party service platform. After a discussion with them and a brief review of their company, I wanted to hire them.

Can you go into detail about the services they provided and the scope of the project?

UPQODE developed front- and backend and UX/UI for our the beta version of our website. They are currently still making significant improvements and smoothing out features.

What was the team composition?

The team consists of a project manager and a number of other employees. They assign tasks to the proper employees.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The site has fully launched and is functional. As time goes by, they will keep making improvements.

How was project management arranged and how effective was it?

We use Skype and Active Collab for project management and communication. I am always in touch with the experts in their company. UPQODE is very customer focused and always find solutions to issues. They always try to prevent any problems from arising in the first place and are honest with us.

What did you find most impressive about this company?

UPQODE is definitely in the top 1% of WordPress developers and is an expert in their field.

Are there any areas where they can improve?

No, there's not much to improve. Perhaps, a few tasks could have been finished a little bit faster. 

BACKGROUND

Please describe your company and your position there.

I'm CEO of a start-up that sells locally-sourced meat from small farmers on an online platform.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire UPQODE?

We had designers, but need the code itself. UPQODE was hired to manage the programming aspect of the site.

What were your goals for this project?

We needed a smooth implementation of our designs and overall project.

SOLUTION

How did you select this vendor?

We found them online.

Can you go into detail about the services they provided and the scope of the project?

They developed and launched the front- and backend of a business management solution. UPQODE first conducted a workshop to reach a mutual understanding of the business's challenges and goals. Then, they ran two-week sprints before production began—later approved by us. They developed multiple functional versions which were ready for user testing and feedback every two weeks. UPQODE's team used the feedback to create improvements and provided key suggestions throughout the process.

What was the team composition?

The project team consisted of four people, but certain individuals came and went depending on the skills needed. 

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The project's completion was a major achievement for our executive leadership.

How was project management arranged and how effective was it?

Their project management was very impressive. Their team regularly complied with deadlines and there was never any unexpected turnovers that threatened our progress. We communicated exclusively through Skype and they were always available.

What did you find most impressive about this company?

We had direct access to both project managers and their background team. UPQODE smoothed communication of technical jargon which could have been easily been lost in translation if there was only one middleman. 

Are there any areas where they can improve?

No, there is very little they could improve. Perhaps, inexperienced clients should document as much as possible before brainstorming.

BACKGROUND

Please describe your company and your position there.

I’m a project manager at FoxThemes, a WordPress web agency. We produce and sell items on ThemeForest Marketplace.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire UPQODE?

We needed help designing and developing a WordPress theme around architecture and interior design.

What were your goals for this project?

We wanted an architecture and interior design focused WordPress design, with 14 demos, that we could sell on ThemeForest.

SOLUTION

How did you select this vendor?

We were looking for a vendor that had vast WordPress experience, as well as experience creating WordPress themes for ThemeForest, which has very strict design and coding requirements. UPQODE had WordPress Themes done for other authors in their portfolio, and we were very impressed with their designs and quality. We also contacted their previous clients and received excellent feedback.

Can you go into detail about the services they provided and the scope of the project?

UPQODE divided the project into three phases: design, development, QA and bug fixes. They developed the front- and backends, and handled QA.

What was the team composition?

We worked with a project manager, in addition to front- and backend developers and two QA resources.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We’ve sold this WordPress Theme 546 times, and we expect to reach 1,000 sales. From the business perspective, we recovered our investment in two months, and from then, we’ve been making a profit.

How was project management arranged and how effective was it?

We used ActiveCollab to manage the project and split it into one-week sprints, and we used InVision to create demos and collaborate. We got access to their code repository from day one, which built trust between us. I’m still impressed by their workflow.

What did you find most impressive about this company?

Their transparency and work process was just amazing. They had good communication and a very good response time. They also had great-quality code.

Are there any areas where they can improve?

I haven’t noticed anything, but of course, there is always space to improve.

BACKGROUND

Please describe your company and position.

I am the VP, Client Engagement & Development of a B2B channel marketing company

Describe what your company does in a single sentence.

We are a B2B channel marketing company that provides technology-enabled solutions for driving incentives, marketing automation and local activation.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire UPQODE to accomplish?

• Redesign / revamp our corporate website

SOLUTION

How did you find UPQODE?

Online Search

Why did you select UPQODE over others?

• Pricing fit our budget
• Good value for cost
• Experience in B2B tech space

How many teammates from UPQODE were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Redesigned / revamped website including new: • Site map / navigation • Updated colors, look/feel • Update copy • Improved / animated graphics • Revamped blog with AI-enabled features

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Successful site launch
• Positive feedback
• Minimal revisions post-launch 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

One of the best vendors we’ve worked with in terms of project management. Excellent communication in terms of frequency, clarity of questions, and tools used to facilitate feedback. Items were delivered on time, and our project manager Olga was extremely responsive.

What was your primary form of communication with UPQODE?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

• Attention to detail
• Communication
• Ability to absorb what our company provides 

Are there any areas for improvement or something UPQODE could have done differently?

None at this time.

BACKGROUND

Introduce your business and what you do there.

I’m an executive at Astra, an investment advisory services company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with UPQODE?

We wanted a sleek and sophisticated website.

SOLUTION

What was the scope of their involvement?

UPQODE provided rebranding and web design and development services. The team delivered logo design, a comprehensive brand guide, and a website.

What is the team composition?

We worked with 2–5 teammates from UPQODE.

How did you come to work with UPQODE?

We found them through an online search. We chose them because they had high ratings, their pricing fit our budget, and they offered good value for the cost.

What is the status of this engagement?

We worked together from October 2025 to January 2026.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

UPQODE completed all the deliverables.

How did UPQODE perform from a project management standpoint?

UPQODE delivered on time. We communicated via in-person meetings, virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

UPQODE had a professional team.

BACKGROUND

Introduce your business and what you do there.

I’m the digital marketing and fundraising manager of NPH USA, a non-profit organization that supports children and families living in poverty through education, healthcare, and family services that build brighter futures.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with UPQODE?

We hired UPQODE to redesign and redevelop our website to create a more modern, user-friendly experience that better reflected our organization’s mission and programs. Our goals included improving site navigation and mobile responsiveness, migrating a large amount of existing content, creating scalable page templates for future growth, optimizing site performance and SEO, and improving the overall donation and user journey experience. We also wanted a platform that would be easier for our internal team to manage and update long term.

SOLUTION

What was the scope of their involvement?

UPQODE handled the full redesign and redevelopment of our website, which was a large-scale digital modernization project for our organization. The scope included discovery and strategy workshops, UX/UI design, WordPress development, content migration, mobile optimization, site architecture restructuring, and technical implementation across a website with more than 70 pages.

The project focused heavily on improving the donor journey and creating a faster, more stable, and more user-friendly experience. UPQODE implemented reusable page templates and scalable components, optimized site performance and SEO, supported analytics and tracking integrations, and helped improve the overall donation experience across the site.

They also assisted with hosting migration, QA testing, bug fixes, launch support, and ongoing maintenance after the website went live. Throughout the project, they maintained strong communication through regular check-ins, collaborative design reviews, and a very organized project management process.

What is the team composition?

We worked with 2–5 teammates from UPQODE.

How did you come to work with UPQODE?

We found them through an online search, referral, and Clutch.

How much have you invested with them?

We prefer not to disclose the financial details of the project publicly, but the investment reflected the scale and complexity of a large multi-phase website redesign and development engagement.

What is the status of this engagement?

We worked together from June 2025 through March 2026. The project has been completed, and we continue to work with UPQODE on ongoing maintenance and support requests as needed.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The new website significantly improved the overall UX, site stability, and internal efficiency for our team. Before the redesign, we were dealing with ongoing plug-in issues, inconsistent mobile performance, and technical limitations that created friction for both donors and staff. After launch, the website became much easier to manage internally and provided a more streamlined and modern experience for users across devices.

We also saw improvements in donor engagement and digital fundraising performance through optimized donation flows, improved navigation, stronger mobile usability, and more effective campaign landing pages. The new site gave our team a much more scalable foundation for future campaigns, storytelling, and ongoing website management while reducing reliance on manual processes and technical workarounds.

We received positive feedback from both staff and donors after the launch of the new website. Internally, our team appreciated how much easier the platform became to manage compared to the previous site, especially when creating new pages, updating content, and supporting campaigns. The improved organization, reusable templates, and more stable infrastructure significantly reduced day-to-day frustrations and technical issues.

From the donor side, feedback centered around the cleaner design, improved navigation, and overall professionalism of the site. The updated experience made it easier for users to find information, engage with our mission, and complete actions such as making donations or registering for events. Overall, the new website better reflected the quality and impact of our organization.

How did UPQODE perform from a project management standpoint?

UPQODE’s project management was one of the strongest parts of the experience. Their team was organized, responsive, and consistently communicative throughout the entire project. Given the size and complexity of the website rebuild, they did a great job keeping timelines moving, coordinating feedback, and adapting as priorities evolved over the course of the project.

We especially want to recognize our project manager, Liza, who was fantastic to work with from start to finish. She was extremely communicative, proactive, flexible, and always willing to help problem-solve when challenges came up. Liza kept everyone aligned, followed up consistently, and made what could have been an overwhelming project feel much more manageable for our team. Overall, UPQODE delivered a very collaborative experience and remained supportive through launch and post-launch requests as well.

What did you find most impressive about them?

What impressed us most about UPQODE was their combination of strong technical expertise and genuine collaboration throughout the project. They did not approach the engagement like a standard website build. Their team took the time to understand our organization, our mission, and the challenges we were trying to solve from both a donor and internal operations perspective.

We were also impressed by how responsive and flexible the team remained during a long and complex project with many moving parts. Communication was consistently strong, feedback was handled thoughtfully, and they were willing to work through challenges collaboratively rather than taking a rigid approach.

Another standout aspect was the quality of the final product and the level of post-launch support they provided. UPQODE created detailed documentation and training materials for our internal team, which made the transition much smoother and gave us more confidence managing the site after launch. The website feels significantly more modern, scalable, and aligned with our long-term goals, while also being much easier for our team to manage day to day.

Are there any areas they could improve?

Overall, we had a very positive experience working with UPQODE and do not have any major areas we would point to for improvement. Large website projects naturally involve evolving priorities and unexpected challenges, but the team remained responsive, collaborative, and solution-oriented throughout the process. They were receptive to feedback, communicated clearly, and consistently worked with us to address issues as they came up.

BACKGROUND

Introduce your business and what you do there.

I'm the creative director of Ink Factory, a visual note-taking company. We help organizations communicate more effectively and engage audiences by providing real-time visual note-taking, illustrations, videos, and visual thinking workshops.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with UPQODE?

We needed to create a new website to relaunch our bold new brand. We wanted a UX-led approach but had a limited budget and timeline for research.

SOLUTION

What was the scope of their involvement?

UPQODE designed and developed our website. The team also conducted a UX research workshop. UPQODE provided design mock-ups with several iterations and delivered a fully functional website.

What is the team composition?

We worked most closely with our project manager.

How did you come to work with UPQODE?

I chose UPQODE because of their great portfolio, they offered great value for the cost, and their design philosophy fit my vision for the website.

What is the status of this engagement?

We worked together from July–October 2023.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We haven't launched the site for long enough to see any measurable outcomes yet. However, our old site had a mid-to-low health score, and we appreciate that our new site is guaranteed a perfect health score by UPQODE.

How did UPQODE perform from a project management standpoint?

UPQODE's project management was very responsive, and they worked very quickly. We communicated via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

We were impressed by the holistic package we received from UPQODE. We appreciated UPQODE's excitement to work on our project and willingness to take feedback.

Are there any areas they could improve?

I can't think of anything for UPQODE to improve.