UPGRID SOFTWARE

BACKGROUND

Please describe your company and position.

I am the E-commerce Sales Specialist of Martelino Shoes SRL

Describe what your company does in a single sentence.

Manufacturer of natural leather shoes

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire UPGRID SOFTWARE to accomplish?

• Ecommerce Website
• Branding

SOLUTION

How did you find UPGRID SOFTWARE?

• Online Search
• Referral

Why did you select UPGRID SOFTWARE over others?

• Close to my geographic location
• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from UPGRID SOFTWARE were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We produce natural leather shoes for different brands as well as our own products. We take care of the entire process of building a slipper, from design to its manufacture, including the sole.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We managed to do branding for the company and our products and at the same time to create a presentation site and offer the possibility for customers to place orders online.

Describe their project management. Did they deliver items on time? How did they respond to your needs?
They delivered on time, even though the workload was quite high due to the fact that we only recently appeared online. They explained to us at every step what was happening and we also understood the essential things. We managed to achieve all the things we wanted in a relatively short time.

What was your primary form of communication with UPGRID SOFTWARE?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Even if most IT companies prefer only online discussions, we liked the fact that we could meet physically to discuss things on-site. The response time was always very short.

Are there any areas for improvement or something UPGRID SOFTWARE could have done differently?

Not for now.