UAWC Agency

BACKGROUND

Please describe your company and your position there.

I'm the president of a small software company that makes tools for video and podcast creators.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire UAWC Agency?

We needed to test the viability of PPC for a product line we were launching and collect data about what worked and didn't work. Going into the process, we weren't sure how to approach it or whether it would work.

SOLUTION

How did you select this vendor?

We compared UAWC to a number of others online and also to companies we'd worked with in the past. UAWC demonstrated excellent communication, they were responsive, and they quickly understood exactly what we were looking for.

Describe the scope of their work in detail.

UAWC evaluated our needs and discussed a strategy with us. They then implemented this strategy and continued to make improvements over the course of several months. Along the way, they provided key metrics on a regular basis and worked with us to make improvements.

What was the team composition?

The team we worked with was small, quick, and responsive. I also worked with a more senior person there to set overall direction.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The campaigns have been surprisingly successful. Going into the process, we didn't know what to expect, and based on previous experience, we didn't have high hopes for PPC. But UAWC Agency continued to optimize the campaign until it exceeded our expectations, and now they have become an important part of our go to market strategy.

How effective was the workflow between your team and theirs?

Working with UAWC has been easy, effective, and very pleasant. They are super responsive and on the ball. I look forward to our weekly updates, and I feel like I can reach out any time. I truly enjoy working with them.

What did you find most impressive about this company?

The most impressive thing about UAWC is that they listen. They took time to really understand our needs and structure a collaboration that worked for everybody. Their motivation and integrity are incredibly valuable and rare.

Is there any area for improvement or anything that could have been done differently?

I wouldn't suggest any improvements at this time. They're great.

BACKGROUND

Introduce your business and what you do there? 

I’m the director of a digital marketing agency.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with UAWC Agency?

We needed a digital marketing partner.

SOLUTION

What was the scope of their involvement?

Our team provides UAWC Agency with comprehensive project briefs, which include our content plans, product descriptions, and targeted keywords. They then rely on those materials to manage our PPC campaigns, mainly focusing on Google and Facebook.
What is the team composition? 

We work with Alex (Account Manager), Alexey (Co-Founder), and Tania (Team Lead).

How did you come to work with UAWC Agency?

We found UAWC Agency via Upwork. We were impressed with Alexey's communication and presentation skills, so we thought his team was highly capable of meeting our needs.

How much have you invested with them?

We've spent about £10,000 (approximately $14,000 USD) so far.

What is the status of this engagement?

Our ongoing partnership started in August 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We've seen stable boosts in conversion, browsing, and customer diversity rates since we've entrusted our marketing needs to UAWC Agency's team. We're satisfied with our partnership, and we plan to keep engaging them.

How did UAWC Agency perform from a project management perspective?

We communicate via email, WhatsApp, and periodic in-person meetings. UAWC Agency is a communicative and timeline-oriented team — they haven't missed a single deadline.

What did you find most impressive about them?

UAWC Agency quickly grasps the new metrics we set and keenly understands our audience's changing needs.

Are there any areas they could improve?

I can't think of anything off the top of my head.

Do you have any advice for potential customers?

Approach them with an adequate budget, and they'll deliver the results you need. 

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a marketing and advertising agency.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with UAWC Agency?

We needed someone to provide marketing services for our client’s advertising needs.

SOLUTION

What was the scope of their involvement?

We use UAWC Agency as our primary white label advertising resource. Services include PPC, Google Ads, social media ads, and several other advertising channels.

What is the team composition?

We work with account managers, account coordinators, and the CEO.

How did you come to work with UAWC Agency?

We found them on Upwork and remember them doing a great job on the small projects we initially started with. We escalated our engagement from there that scales across multiple clients.

How much have you invested with them?

So far, we’ve spent around $100,000.

What is the status of this engagement?

Our ongoing partnership started in January 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’ve definitely increased our return on ad spend (ROAS) on all our accounts, which enabled us to achieve long-term relationships with our clients.

How did UAWC Agency perform from a project management standpoint?

They work well from a project management perspective because they’re always on top of the process and they’re very responsive. We use Basecamp as our primary management tool and we typically communicate through Zoom, email, and Slack.

What did you find most impressive about them?

They’ve been very instrumental in helping foster our relationships with our clients.

Are there any areas they could improve?

I can’t think of anything they could improve on because we’ve been quite happy with their work.

Do you have any advice for potential customers?

I would recommend hiring UAWC Agency for medium to large-scale projects.

BACKGROUND

Introduce your business and what you do there.

I’m the digital project executive at Sena Designs, a textile manufacturing company. We have multiple brands that focus on e-commerce and offer multiple textile products to consumers as an e-commerce retail brand.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with UAWC Agency?

We launched our e-commerce website in early 2021. Our biggest challenge was to process our paid media reports on digital. Additionally, we wanted to scale our business to specific KPIs.

SOLUTION

What was the scope of their involvement?

UAWC Agency manages our PPC ads, which are mainly Google and Facebook Ads. We’ve asked them to launch campaigns and optimize them, and they’ve taken complete management for our digital advertising.

Initially, they had a great strategy, which consisted of segmenting different audiences and microtargeting them. It also included identifying what our ideal prospect looks like. For that purpose, they leveraged the tools on Google and Facebook Ads to reach those target customers effectively. Additionally, tthey did some ad copy and creative work.

Later down the line, we figured it’d be better for us to tackle it on our own because we have a particular brand image. We had the in-house capacity to do it, and it was better for us to focus our resources on managing, launching, and optimizing campaigns.

Since then, they’ve handled Facebook, Instagram, and Messenger, as well as Google Ads and the Google networks. In summary, all our digital marketing.

Throughout the engagement, they’ve gone above the strict project reach. At one point, they suggested conversion rate optimization for things we could improve on the website and creative work. They’ve also analyzed some of the data to make more suggestions. Overall, they’ve been invested in the project beyond the scope of their work, and they’ve done it without charging us. 

What is the team composition?

We’ve worked with five people. We initially had contact with the owner — it was pretty good, so that led us to work with them. Right now, we work with two PPC managers.

How did you come to work with UAWC Agency?

We searched online, including Clutch. We had experience with Clutch before, so we compared reviews with a large list of the agencies we interviewed. We decided on UAWC Agency after the very positive feel we got from them.

How much have you invested with them?

We’ve spent between $5,000–$10,000.

What is the status of this engagement?

We started working together in July 2021, and the relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our monthly revenue has increased by 35%, and new users have increased by 30%. Additionally, the average time spent on our website has increased by 13% per month, and they keep increasing numbers on a monthly basis. Last month, for the same amount of ad spend, we generated 30% more revenue, which is very impressive.

Overall, it’s been great working with them. When we started, there was a learning curve between the way they work, our product and brand, and how we’d go with the project. However, that learning curve was completed in the first month. Before, we’d engaged with a team that unfortunately generated unexpected bad results. UAWC Agency was quick to react to this and match us with a new team.

How did UAWC Agency perform from a project management standpoint?

They work with multiple tools. They use Google Data Studio and other reporting tools to send us weekly and monthly reports, which are very reliable and accurate. Moreover, the team comes up with ideas and is responsive — we can reach out to them at any time, and they’re always available to answer questions or implement new changes.

We have daily communication. We used Telegram before, but we communicate via WhatsApp now. They also have an internal chat system, and sometimes we use email or phone calls.

What did you find most impressive about them?

UAWC Agency is dedicated to the project, and they have great expertise. Their framework is very systematic and has proven to be good, while the communication has been very effective. Also, they follow a very clear set of instructions to ensure that all the campaigns are set up for success. 

Are there any areas they could improve?

There’s nothing I’d have them improve; the experience has been so good.

Do you have any advice for potential customers?

Be completely clear with your communication; they’re always there to listen. They’re curious about your business and want to learn more. Therefore, the more information you give them, the more tools they have to work with you, so it’ll be a more efficient partnership.

Also, be patient with them. Even if things don’t go as expected, the team always has the right tools and skillsets to get you back on track. They put their clients’ needs first.

BACKGROUND

Please describe your company and your position there.

CEO of Fitwatch Australia

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire UAWC Agency?

Social media page management and marketing on Facebook and Instagram Google ads management On page SEO

SOLUTION

How did you select this vendor?

We were referred to them by a known advertising agency on Upwork. They were busy at the time and recommended I contact UAWC

Describe the scope of their work in detail.

Social media page management and marketing on Facebook and Instagram Google ads management On-page SEO

What was the team composition?

I worked with closely with one team leader that managed 5 team members of UAWC that were all assigned certain individual tasks. We were all in constant contact with each other on group chat receiving daily and weekly reports.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

All of my marketing and advertising was managed by UAWC and they started me from absolutely nothing to completely selling out of all stock within 2 months. Amazing results.

How effective was the workflow between your team and theirs?

We had an ongoing group chat. All team members had certain roles and tasks to complete and fulfil. I was updated every step of the way. They went above and beyond by making recommendations to further grow my business and so far we have been very successful.

What did you find most impressive about this company?

Their communication and level of expertise are highly commendable. I recommend them for any company that chooses to work with them that is at any stage in their business from a start up to a fully established business with a large network.

Is there any area for improvement or anything that could have been done differently?

I cannot fault UAWC or any of its team members. They go above and beyond expectations

BACKGROUND

Introduce your business and what you do there.

I’m the owner of Ambr Eyewear Limited, a direct-to-consumer eyewear brand specializing in blue light glasses.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with UAWC Agency?

Our business was getting most of its traffic from organic searches, some digital PR, and direct traffic, especially from people who were aware of the brand. We felt we were really lacking in the paid advertising space since we were missing out on a lot of people who didn’t necessarily know about our company but were searching for what we had. 

I had been using an Irish freelancer to handle our Google Ads campaigns but he wasn’t doing a very good job. Our cost per conversion was very high and I felt I wasn’t getting the benefit, so I hired UAWC to help us out.

SOLUTION

What was the scope of their involvement?

The main channel that we wanted to use was Google Ads because there are a lot of potential customers there. We’re now doing a mix of different things, not just Google Ads. We’ve also kicked off our Instagram and Facebook advertising, which involves cold targeting people’s social media profile based on their interests or the demographic they’re part of. UAWC also helps us retarget people who’d already visited our website. 

The work has developed further now in that UAWC oversees more channels for us. They handle email marketing through Klaviyo and do some work via TikTok, Snapchat, and YouTube advertising. 

We produce the content for the ads, organizing photo shoots and video production with the designer we have on our team. We approve or make changes accordingly. They don’t do any SEO. It’s purely paid advertising with comprehensive monthly reporting.

What is the team composition?

There are four people working with us. I’m in regular contact with the owner and an account manager.

How did you come to work with UAWC Agency?

I found them on Clutch and saw that their pricing was very reasonable and that they had good reviews. I’d heard a lot of Ukrainian agencies were very good, so. I reached out to UAWC.

We had a kickoff chat and talked about our ideas. I explained the business and what we were trying to do. They were very professional, had really good ideas, and were very organized. We put together a really comprehensive strategy, and the time and effort they put into it is impressive, so I hired them.

How much have you invested with them?

We spend €1,250 (approximately $1,500 USD) per month for management fees. The total ad spend depends on the season, but thus far we’ve been paying €5,000 (approximately $6,000 USD) every month.

What is the status of this engagement?

We started working together in February 2019 and the partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

When I employed them to do this job, our cost per conversion on Google Ads was €50 (approximately $60 USD). The following month, it decreased to €25 (approximately $30 USD) per conversion, eventually going to as low as €5 (approximately $6 USD). It is a very considerable improvement, a 90% improvement in the cost per conversion.

At the same time, their Facebook and Instagram marketing campaigns are achieving about an 8%–10% return on ad spend. TikTok is still in the experimental stage and there’s not a lot of budget there, but I’m still very impressed with the results. 

UAWC is very creative. They think of ideas and come to me with suggestions. They’re constantly working on the campaigns to improve them, showing that they definitely understand the target market and what the messaging needs to be.

How did UAWC Agency perform from a project management standpoint?

They’re very responsive, comprehensive, and organized. If I have an idea, I can send it to them and they’ll try their best to implement it. There’s good communication between us as well. If they have an idea, they always present it to me so that we can work together on creating a new campaign or strategy. 

We use email and have monthly video calls. UAWC also shares a folder of all the content for the ads.

What did you find most impressive about them?

UAWC workS very hard and is consistently looking to optimize our campaigns. Their strategies are very comprehensive. I was very impressed with how they put together our different campaigns and how they ran many experiments and A/B testing. 

It seems important to them to grow their client’s business. I feel like I could go away for two weeks and they’d continue to work really hard on our ads. The freelancer I had before would just set the campaigns live and then go on holiday. These guys check every day, see what’s working, and make small improvements if needed. 

Are there any areas they could improve?

Their native copywriting could improve with a native English speaker on board.

Do you have any advice for potential customers?

English probably isn’t their first language. For someone looking to work with UAWC, it’s important that you work with them on the ad copy because sometimes it’s not quite fluent. For me, it’s quite a small deal, since they’re able to come up with the theme and the general copy. It just requires a little bit of improvement. 

I recommend working with UAWC. Put time aside to create really great content they can use for the paid advertising campaigns. The more content and ideas you give them, the more you’ll get out of it. They’ll be able to get it in front of the right audience for a feasible cost.

BACKGROUND

Please describe your company and your position there.

I am owner of a digital advertising/marketing agency in Germany.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire UAWC Agency, and what were your goals?

We wanted someone to take care of our lead generation and and find additional target audiences in different markets.

SOLUTION

How did you select UAWC Agency and what were the deciding factors?

I have heard about them from a business partner and then decided to get on a call with them to see what kind of fit we would be.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

They first started with Google Ads as a test phase and a lower budget. After successful results we decided to expand and hand over more projects to them, which they handled well. Additionally they always offered their input and expertise wherever they thought necessary, so basically they were an extension of our agency and we ended up being very close business partners.

How many people from the vendor's team worked with you, and what were their positions?

Usually there are about 3 responsible for most of the work we provide.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

I am able to say that they achieved very positive ROIs, especially with Google and Facebook Ads.

Describe their project management style, including communication tools and timelines.

They are very organized and we share similar tools for communication and project management, so everything worked very well.

What did you find most impressive or unique about this company?

They proved how much they care about delivering results and were always ready to put in extra work if necessary.

Are there any areas for improvement or something they could have done differently?

There is nothing to complain about. They overperformed and got the results we were hoping to achieve.

BACKGROUND

Please describe your company and your position there.

I am the Co-Founder of Wize Mentoring, a mentoring service and community for Accountants and Bookkeepers.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire UAWC Agency?

I have been using Facebook Ads to generate leads for my business, but with no overall "blueprint" or strategy in place that I could understand or specifically measure the results. We plan on using Digital marketing to grow our business so I needed a team who could help put a solid strategy in place that was tested and that would be refined as we grow.

What were your goals for this project?

To audit our existing Facebook Ad strategy and determine if it was fit for purpose or needed to be changed/improved.

SOLUTION

How did you select this vendor?

I was referred to UAWC and it was their initial Audit process and the value provided in this process that made the decision to select them very easy. There was clear science / method behind their strategies and they communicated it in a way that made sense to someone who doesn't understand the ad platform on a technical level.

Describe the scope of their work in detail.

Facebook + Instagram Ads Campaign Action Plan Set up Post Engagement campaign to amplify on best evergreen organic posts Set up Website Conversions campaign for TOF and BOF audiences Create at least 5 different Ad sets such as Remarketing, Lookalikes based on different actions on your website (for example on those who performed a micro event), cross interests etc.

Split test at least 3 creatives in each Ad set. Set up minimum two new ad sets with cold audiences. Add relevant exclusions to prevent overlap. Add UTM parameters for each creative so we can track performance in Google Analytics. Target only these countries https://prnt.sc/td91xn Test 10 new texts. Test dynamic ads. Test new video and image ads. Daily budgeting. Weekly reporting.

What was the team composition?

I've worked with both the Audit team and now the technical team who are actioning the suggested plan. All are very competent and great to communicate with.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

In just two weeks of testing, our lead quality has increased significantly.

How effective was the workflow between your team and theirs?

Very clear, and the communication of work being completed was very clear. It's nice to know whats going on and not have to question what they are doing or when things are going to be done.

What did you find most impressive about this company?

The thought that goes into the strategy. I like the "science" of it. They have a very thorough process for understanding the objectives and testing what will work and what will not. I've never been asked "What do you think we should do next" which is what I want, as I'm not the expert. I like being told what we should be doing and how we are going to test it. This team does this very well.

Are there any areas for improvement?

Nothing I can note currently.

BACKGROUND

Please describe your company and your position there.

My name is Jack the owner of Preface Products Ltt our company is based in Ireland and we run an number of ecommerce brands.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire UAWC Agency?

We were looking to bring in some outside help to help increase revenue through digital advertising. After speaking with a large number of agencies we came across UAWC and immediately knew they would be the best agency for us. From there they took over all advertising for us and quickly expanded from facebook to google, snapchat, pinterest and more.

What were your goals for this project?

We simply wanted to increase sales and brand awareness in the geos that we had already established but we felt like to move to the next level we needed UAWC.

SOLUTION

How did you select this vendor?

After chatting with Ivan and his team over a number of video calls we had quickly developed an excellent and transparent relationship. Paired with the results UAWC were already producing for their other clients it was a very easy decision to go with UAWC.

Describe the scope of their work in detail.

After we decided to work with UAWC, everything was setup and running within a couple of days. We had a limited ability to scale due to lack of knowledge on platforms like Google. Ivan and his team very quickly set out a road map to start testing alternatives sources of traffic for us.

This gave us much confidence as we had worried about having to spend a lot to find new sales avenues. UAWC quickly found multiple channels of traffic in the space of 2 to 3 weeks and sales took an immediate spike from there and have continued. Working with the team is a pleasurable experience with weekly updates on performance and detailed plans for the coming week.

What was the team composition?

I work the closest with the UAWC team and our web developer who loves working with the UAWC team on a day to day basis.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We had started to experience a plateau in sales as we began work with UAWC. As soon as they took over our campaigns the results were astonishing. Monthly revenue has more than doubled with UAWC's help. The progress still continues as we expand to new platforms and introduce new products for UAWC to help us advertise.

How effective was the workflow between your team and theirs?

The workflow between Preface Products and UAWC was effortless with all deadlines clearly defined and results portrayed with accuracy and professionalism.

What did you find most impressive about this company?

The thing I found most impressive about UAWC is their unique attitude. They don't exaggerate or set false intentions on how a project may or may not perform. Despite this they always outperform my expectations.

Paired with this is their innovative style wanted yo constantly test and progress campaigns and expand them into new platforms and geos. Overall its the humble and driven culture in UAWC that has and continues to impress me the most.

Are there any areas for improvement?

Right now I cannot see any areas of improvement for UAWC.

BACKGROUND

Please describe your company and your position there.

I am Senior Specialist in Advertising and Analytics in online education company with headquarters in Kuala Lumpur. The company offers transformational online courses in personal growth area. It's the world’s leading personal growth platform.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire UAWC Agency?

We were (and are) looking to increase presence of our educational platform within Russian speaking audience all over the world, suggesting top quality personal growth courses.

What were your goals for this project?

Increase brand presence within Russian speaking audience Increase subscribers list Increase course sale and ROI

SOLUTION

How did you select this vendor?

We considered 6 vendors, which were recommended to us by the industry expert and had a call will all 6 of them. After the final pitch, 2 were selected for further cooperation.

Describe the scope of their work in detail.

The vendor is responsible for advertising our products on various platforms, preparing creatives and copy for ads following branding guidelines, developing advertising and customer acquisition strategy on all advertising channels.

What was the team composition?

We work closely with a couple of account managers, advertising specialists, as well as company's principal joins strategic meetings and gives his input too.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The sales of some of our products have increased dramatically, so had the return on ad spend. They were also persistent to introduce new advertising channel, which is now bringing new customers.

How effective was the workflow between your team and theirs?

At the beginning there were some difficulties in communication, but the vendor was very responsive to feedback, and communication flow is now very smooth. We connect every week for result check in, we do monthly review of the performing and non-performing advertising strategies and channels. We also communicate daily on demand, if there are any questions to discuss. Overall, the team is very responsive.

What did you find most impressive about this company?

I am impressed by their ability to adapt quickly to our ideas and changes. I am very happy with the industry knowledge and expertise they bring to us. Also their willing to make things work is mind-blowing.

Are there any areas for improvement?

I think we could benefit from a more structured approach on the most resulting investment in advertising.