Twirling Umbrellas

BACKGROUND

Please describe your company and your position there.

I'm the Co-Artistic Director of a Canadian non-profit theatre company. We create and tour original theatre across Canada and the USA.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Twirling Umbrellas?

• Website consulting to prepare
• Online ad management for our FB campaign

SOLUTION

How did you select this vendor?

We reached out to 6 companies listed on Clutch, and had interviews with 3. We chose Twirling Umbrellas because they were Canadian Based, were familiar with our target market, and communicated clearly in a timely manner. We were confident from our interview and past they had the competency we required.

Describe the scope of their work in detail.

They suggested and implemented edits to our website to improve its functionality. They structured and managed a targeted Facebook ad campaign.

What was the team composition?

We primarily worked with two staff assigned to our project, and had meetings with the Twirling Umbrellas executives at the onset and culmination of the project.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We were very pleased with the effectiveness of the campaign and the competence of the Twirling Umbrellas team. Our goal was to sell tickets to our theatre tour, and we met our ticket sales goal.

How effective was the workflow between your team and theirs?

Very effective. We'd communicate primarily via email, supplemented with video chat when needed.

What did you find most impressive about this company?

They understood our objectives, made the onboarding process easy, and they efficiently and they effectively managed our campaign.

Is there any area for improvement or anything that could have been done differently?

The dashboard they provided me had glitches that made it unable to view information I was seeking. This was never resolved.

BACKGROUND

Introduce your business and what you do there.

I’m the IT manager of a professional ski teaching organization. We provide training and certification for ski instructors and support ski schools and the skiing public through education, events, and professional development.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Twirling Umbrellas to accomplish for your business?

We hired Twirling Umbrellas to design our website and implement it with the membership database.

SOLUTION

What was the scope of their involvement?

Twirling Umbrellas has designed and developed our website. The team has also integrated the site with our membership database and Magento online store. Moreover, Twirling Umbrellas has provided after-launch support. The team has created a seamless, user-friendly, and modern navigation for the website. Twirling Umbrellas has also integrated website tools and plug-ins to make our lives easier and save time and money, including stats and AI membership attendants.

What is the team composition?

We’ve worked with 2–5 teammates from Twirling Umbrellas.

How did you come to work with Twirling Umbrellas?

Twirling Umbrellas was referred to me. I chose them over other options because they had high ratings, were referred to me, and had company values that aligned with ours.

What is the status of this engagement?

We started working with Twirling Umbrellas in May 2025, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Twirling Umbrellas has ensured that all functionality and links with our membership database are working and operational. The team has also ensured that there is no loss of information compared to our old website. Moreover, we’ve received extremely positive feedback from our members, who are the end users of the system. In my 26-year career as an IT manager, this has been one of the smoothest website integrations I’ve experienced.

Since the new website has launched, we’ve received fewer calls and emails with questions that can be found on the website. Now, members can find everything on their own and complete tasks like membership payments and course registrations without our assistance and guidance. Overall, the new website has saved time in our membership department.

How did Twirling Umbrellas perform from a project management standpoint?

Twirling Umbrellas has delivered everything on time as agreed. The team has quickly turned around and made changes that we’ve requested in a few instances. We’ve communicated via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

Twirling Umbrellas’ technical skills and knowledge are impressive. The team uses up-to-date technology and can adapt and adopt any changes during the project.

Are there any areas they could improve?

Just keep the timely communication with clients all the time.

BACKGROUND

Please describe your company and position.

I am the CEO of Peacock Farm Productions

Describe what your company does in a single sentence.

We do live events! From producing, creating, marketing, and filming.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Twirling Umbrellas to accomplish?

• Setting up and managing digital ad campaigns

SOLUTION

How did you find Twirling Umbrellas?

Referral

Why did you select Twirling Umbrellas over others?

• Great culture fit
• Referred to me

How many teammates from Twirling Umbrellas were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Twirling umbrellas helped me manage and deploy all of my ads across Facebook and Instagram as well as helped get the backend integration of my website sorted with those ads so that we can run effective conversion campaigns. It's been instrumental in the marketing of my business model in live events and I'm looking forward to working with them in the future.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

For me, the biggest outcome was knowing I was getting top-notch deployment and management for my ads. Not only is that piece of mind, but it helps actually get tickets sold for my live events. It literally is the difference between having a career in this industry and not.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

 I've always felt twirling umbrellas has been very responsive to my needs and communications. I've never felt like I've been left hanging at all. Communication has always been top-notch.

What was your primary form of communication with Twirling Umbrellas?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They seem to really fit my scope of work and business model. I also get the sense that they will scale with my needs accordingly overtime.

Are there any areas for improvement or something Twirling Umbrellas could have done differently?

 So far I would say the areas of improvement are negligible. I'm very happy with what I've been receiving.

BACKGROUND

Please describe your company and position.

I am the Executive Director of Alberta Equestrian Federation

Describe what your company does in a single sentence.

Non-profit membership-driven sport organization supporting the well-being of horses and serving the equestrian community in Alberta through programs and services for riders, coaches, instructors, and horse owners of all levels.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Twirling Umbrellas to accomplish?

• Improve the user (member experience)
• Allow our team to easily make updates, manage content, and improve overall efficiency without needing extensive technical expertise
• Reorganization and Refresh of Website

SOLUTION

How did you find Twirling Umbrellas?

• Online Search
• Referral

Why did you select Twirling Umbrellas over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned
• Great Customer Service!

How many teammates from Twirling Umbrellas were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Twirling Umbrella’s work on the AEF Website Redesign and Content Migration project involved the following detailed scope:

Website Redesign

Modernization of Design: Retained AEF’s existing branding while giving the site a fresh, modern look that enhances the user experience.
Improved Navigation & Accessibility: Streamlined navigation and enhanced accessibility features to ensure users can easily locate information.
Mobile-Responsive Design: Ensured the website was optimized for mobile devices, offering a seamless experience across all platforms.
SEO Optimization: Applied relevant equestrian keywords to improve visibility and drive traffic to the site.

Content Migration

Seamless Content Transfer: Successfully migrated all existing content from the old website to the new platform with zero data loss, ensuring continuity of information for AEF’s members and stakeholders.

Integration Features

Membership System Integration: Integrated the website with AEF’s CRM to allow seamless sign-ups, renewals, and member management.

Event Calendar & Registration: Developed and integrated an intuitive event calendar that supports easy registration for clinics, competitions, and workshops.

Donations and Fundraising Capabilities: Incorporated donation features to allow online contributions and fundraising efforts.

Ongoing Support & Maintenance

Web Hosting: Provide secure hosting with SSL certification and ongoing server support.

Technical Support: Included ongoing updates and maintenance, as well as troubleshooting for any technical issues that arose post-launch.

Key Deliverables:

Fully redesigned website reflecting AEF’s updated branding and modern user interface.
Successful migration of all content without any data loss.
Integrated systems for event management, membership, and donations.
Mobile-friendly and SEO-optimized website.
Secure hosting and ongoing support services to ensure seamless operation.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Measurable Outcomes and Project Success:

The website redesign and content migration project with Twirling Umbrella has been a resounding success, and we are thrilled with the outcome. The key measurable outcomes that demonstrate progress and success include:

Improved User Engagement

Increased Website Traffic: Since the launch, there has been a notable uptick in website traffic, with users spending more time on the site and engaging with various content sections.
Higher Member Sign-Ups and Renewals: The seamless integration with our CRM has resulted in a smoother registration process, directly contributing to an increase in member sign-ups and renewals.

Enhanced User Experience

Positive Feedback: We have received overwhelmingly positive feedback from our members, particularly about the improved navigation, mobile responsiveness, and easier access to information.
Reduced Bounce Rates: The redesigned layout and intuitive event registration system have contributed to a significant reduction in bounce rates, particularly for users visiting event pages or membership-related content.

Stronger Donations & Fundraising

The integration of donation capabilities has already led to increased contributions from members, and we are excited about the potential for growth in this area.

Ongoing Support and Relationship

Exceptional Post-Launch Support: Twirling Umbrella has provided outstanding ongoing support since the site’s launch. They’ve been highly responsive to any questions or issues that have arisen, and their proactive approach has ensured the website remains in excellent shape.

Continued Partnership: Given the success of this project, we are eager to continue working with Twirling Umbrella on future marketing campaigns and membership growth strategies. Their expertise and understanding of our needs make them an ideal partner for our long-term goals.

Overall, the project has not only met but exceeded our expectations, and we are excited to continue collaborating with Twirling Umbrella to build on this success.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project Management and Timeliness:

Twirling Umbrella’s project management throughout the website redesign and migration was excellent, and their team was incredibly supportive every step of the way. From the outset, their project management process was clearly described, and they provided us with a well-structured timeline and clear milestones.

Although there were some minor delays on both sides—primarily due to the volume of content and data to be migrated from the old site—Twirling Umbrella was extremely patient and understanding. 

Despite the challenges, Twirling Umbrella consistently delivered on all major milestones, and the overall project was completed to our satisfaction. They maintained excellent communication throughout, and their response time to any questions or issues we had was always prompt and thorough.

The project management team’s flexibility and commitment to meeting our needs made all the difference in ensuring the project’s success. Even after the site’s launch, they continue to be responsive, addressing any post-launch questions or adjustments we need. Their ongoing support is a testament to their dedication to client satisfaction, and we look forward to continuing our partnership with them.

What was your primary form of communication with Twirling Umbrellas?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What We Found Most Impressive or Unique:

What truly set Twirling Umbrella apart was their exceptional team and their seamless and collaborative process. From the start, their team was down-to-earth, friendly, and easy to communicate with. They took the time to explain complex technical aspects in plain language, which was especially valuable to us, as we’re not an IT-driven team.

They were always honest, transparent, and genuinely excited about our project, which created an incredibly positive and open atmosphere. It was clear that they cared deeply about our success and treated the project as if it were their own. Their enthusiasm and kindness were infectious, making it feel less like a business transaction and more like a partnership.

As someone who places a strong emphasis on customer service, I can say that Twirling Umbrella exceeded our expectations in this area. Their team was not only highly skilled but also incredibly supportive and responsive, ensuring that every question or concern was addressed promptly. It was truly a pleasure working with them, and their customer service did not disappoint in any way.

Their unique combination of technical expertise and exceptional interpersonal skills made them stand out, and we are very grateful for the positive experience we had working with them.

Are there any areas for improvement or something Twirling Umbrellas could have done differently?

Areas for Improvement or Suggestions for Twirling Umbrella:

This is a tough question to answer, as we didn’t really encounter any major areas for improvement throughout the project. Twirling Umbrella did an outstanding job overall, and we were extremely satisfied with their work and support.

However, if I had to provide any suggestions, it would be two small things that could enhance the experience even further:

Communication When a Team Member is Out: If the team member overseeing our project is going to be out of the office for a few days, it would have been helpful to be informed in advance. This way, we wouldn’t have to worry about any potential delays in response to emails and could have a better understanding of the timeline.

Clear Contact Information for Each Role: It would have been helpful to know the specific team members responsible for different aspects of the project. For example, knowing that “Jane Doe” was in charge of design or “John Doe” was handling content migration would have allowed us to direct questions or concerns to the right person more efficiently. Having this information upfront would streamline communication and make it easier for customers to know who to contact for each area.

Overall, these are very minor suggestions, and they certainly didn’t detract from the overall excellent service we received. Twirling Umbrella’s work was exceptional, and we are very grateful for their partnership.

BACKGROUND

Introduce your business and what you do there.

I’m the director of business development and communications for Cycling Canada. We promote cycling nationwide by organizing programs and events. We also manage the Canadian national cycling team for international competitions.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Twirling Umbrellas?

We needed the back end of our website modernized to a newer version of WordPress. Our website had been causing many issues for our staff, so we needed someone to come in and refresh the back end and instruct our staff on how to use the newly updated functionality.

SOLUTION

What was the scope of their involvement?

Twirling Umbrellas updated our entire website editor to Gutenberg. In doing so, they consulted closely with us to ensure that all relevant pages were seamlessly transferred to the new format with regular touchpoints with our staff. They also instructed our staff in an all-staff videoconference on how to use the new editor. Finally, via their WebOps platform, they’re now providing ongoing web support for our website to both troubleshoot and optimize our offerings.

What is the team composition?

We primarily deal with two team members.

How did you come to work with Twirling Umbrellas?

We found them through an online search. Their pricing was very competitive, and they provided flexibility to meet our specific needs and budget.

What is the status of this engagement?

We started working together in November 2023, and the project is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The relaunch of our website on the Gutenberg editor looked exactly the same as before, albeit much simpler to edit on the back end, which was a relief for our team. We were impressed by how simple they made the transition. Overall, far less troubleshooting is required now. Our staff is much happier with how it works now — we’ve received great reviews.

How did Twirling Umbrellas perform from a project management standpoint?

Twirling Umbrellas delivered on time. They’re great communicators and very professional. They completed everything on time.

What did you find most impressive about them?

Twirling Umbrellas is great at communicating.

Are there any areas they could improve?

I don’t think there’s anything they can improve on.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of Kelowna Skin Cancer Clinic. We treat patients referred to us by other physicians who are concerned that their patients may have skin cancer.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Twirling Umbrellas?

We needed help with web development and design.

SOLUTION

What was the scope of their involvement?

Twirling Umbrellas has created three websites for us. We initially had a meeting with them to get a better idea of what we needed and wanted to do. They then created a brand design for us, including a logo, color schemes, a brand guide, and other brand assets. From there, they developed the websites based on the brand design.

Their team built the websites from scratch using WordPress and is currently helping us with maintenance. They also help us with digital marketing, including SEO and Google Ads.

What is the team composition?

We work with 3–4 people from their team, including one main contact point, a brand designer, and a web designer.

How did you come to work with Twirling Umbrellas?

One of my patients mentioned them to me, so I searched online to look at their website and reached out to their owner, Chris. He was very easy to talk to and very approachable. I also really liked that they have a young team with many innovative minds.

How much have you invested with them?

We’ve spent around $40,000 CAD on all three websites, including $15,000 CAD on the Kelowna Skin Cancer Clinic website.

What is the status of this engagement?

We started working together around the second quarter of 2019, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our website has been getting a lot of visitors and explains what we do well. On that note, patients have been mentioning to us that we have one of the best websites for skin cancer in Canada. We’re also ranked quite high on Google search.

How did Twirling Umbrellas perform from a project management standpoint?

Their project management has been great. They’re very open and spot on in giving me a timeline and telling me what to expect. Overall, they’ve been clear and concise in their communication, especially in meeting my expectations. We usually communicate via email.

Are there any employees from the service provider's team that you would like to shout out to in this review?

Lyndsay has been awesome to work with.

What did you find most impressive about them?

Twirling Umbrellas is very approachable and very good at anticipating questions. Moreover, the beauty about working with them is that they listen to our vision.

Are there any areas they could improve?

I can’t think of anything they need to improve on.

Do you have any advice for future clients of theirs

My recommendation is to answer their questions as promptly as possible. That will keep the creative juices flowing and ensure they can proceed with what they want to do.

BACKGROUND

Please describe your company and position.

I am the Project Manager of Canadian Association of Science Centres

Describe what your company does in a single sentence.

We are an association representing a network of Canadian science engagement organizations. We are involved in science advocacy campaigns including, centrally, an initiative to combat online misinformation and provide Canadians with expert-verified content.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Twirling Umbrellas to accomplish?

• Website Redesign
• Website Redevelopment
• Unifying two websites into a Multi-site
• Brand Redesign

SOLUTION

How did you find Twirling Umbrellas?

• Online Search
• Clutch Site

Why did you select Twirling Umbrellas over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Twirling Umbrellas were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our RFP required the renewal and rebuild of two completely different websites:

1. For the association: a website built using a web-builder offshoot of an Member Management Software (MMS) solution that the association had outgrown.
2. For the central initiative: a WordPress website built using Divi that was continously maintained ever since its initial design as an Elementor website back in early 2021. 

In response to focus group testing on the second website, we established a lengthy series of requirements centered around:

• Unification of both websites into a multi-site architecture built on WordPress for ease of content management
• Professional design services to ensure websites met current and future objectives for the association and initiative, including a UX that better catered to our audience
• Professional copy-writing services to more effectively communicate to our audience and increase web engagement
• Migration of website content to a responsive and searchable design that better met the scale of 4 years of ongoing content creation
• Full bilingualism and responsive design for both websites

Twirling Umbrellas was able to deliver these requirements, in addition to a requirement added partway through during the development process to complete a brand re-design for the initiative.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes were two brand-new websites, which have further driven a significant boost in engagement and unsolicited positive feedback from our audience. For our association, it is significantly easier for staff to maintain and curate their content online.

For our central initiative, we now have teachers reaching out to us about building lesson plans using the content that was previously difficult to find or navigate, but can now meet our initiative's goal of building trust in experts amongst Canadians. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Twirling Umbrellas assigned a central project manager, Lyndsay, to our website development project. Lyndsay offered clear communication to distill many moving pieces into discrete action items, and was in constant contact throughout the process to ensure that we stayed on track.

Throughout the process, Lyndsay was always attentive and available over video chat. Lyndsay was also very helpful in facilitating meetings between us and members of the Twirling Umbrellas team in specific cases (e.g. copy-writing, questions for developers). Thanks to Lyndsay, both our team and their team were able to prioritize active development while planning for future phases.

Despite us broadening the scope of our project to futher include a brand re-design, and some unforeseen technical challenges in content migration, we left very satisfied with the time we invested in the process, and the end product far exceeded our expectations.

What was your primary form of communication with Twirling Umbrellas?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

When entering the RFP process, it was important to us that we pursue a Canadian vendor in order to ensure that whoever we partnered with understood the cultural context of our work, including the need for full EN/FR bilingual support.

Some vendors rejected us for not committing up front to a $100K investment in their work, others would only allow us to work with their proprietary architecture and lock us into their development cycles. We had thought that we might not be able to find the rare mix of technical expertise, design knowledge, copy-writing ability, and all-around simpatico from a Canadian vendor, until Twirling Umbrellas came along and pitched us.

Twirling Umbrellas is comprised of a team of professionals able to deliver everything we had hoped for, plus the expertise to extend beyond our requirements into thoughtful and innovative touches that we had not ourselves considered.

As a member of an organization comprised of a small team of dedicated professionals passionate about what they do, it was a pleasure to enter into a partnership with a vendor just like us, with similar attitudes and values. These new websites will help us grow as an association and initiative, and sets us up to scale for years to come: we hope for the exact same for Twirling Umbrellas.

Are there any areas for improvement or something Twirling Umbrellas could have done differently?

Nothing. We learned lessons as part of this RFP process, and there will always be unforeseen challenges when integrating essentially four websites (EN and FR) including over 1000 pieces of content, as well as a brand re-design added midway through the process. (Not to mention what happens when a new third-party AMS solution is added into the mix in the final month.)

We believe that Twirling Umbrellas offered us immense support throughout the whole process, and hope that this project was as fruitful for them.

BACKGROUND

Please describe your company and position.

I am the CEO of Persona Informatics

Describe what your company does in a single sentence.

We support virtual care programs by supplying remote patient generated data to clinicians in a variety of healthcare settings.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Twirling Umbrellas to accomplish?

• Provide the assets that would form our digital identity online (website), for our app, and dashboard.
• Design a website that reflects our corporate image and ethos

SOLUTION

How did you find Twirling Umbrellas?

Online Search

Why did you select Twirling Umbrellas over others?

• High ratings
• Close to my geographic location
• Good value for cost

How many teammates from Twirling Umbrellas were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work included:

1. Digital brand refresh
2. Custom website design and development
3. Mobile app design
4. Web application design
5. Business card design

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

All design was required to align with our ethos of simplicity and elegance.  All deliverables met this criteria.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Deliverables were provided on time.  Their project manager was responsive to our feedback and additional ad hoc requests - their flexibility in working with us was very much appreciated.

What was your primary form of communication with Twirling Umbrellas?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I was very impressed by their design staff - they were clearly very experienced and were able to understand our requirements quickly, and echo them back to us with designs that aligned with our thinking from the start.

They listened very well, which made working together very pleasant and expedited the work.

Are there any areas for improvement or something Twirling Umbrellas could have done differently?

Not so much improvement, but it would have been nice to have an in-person meeting with the team instead of only virtual.

BACKGROUND

Introduce your business and what you do there.

We’re a nationwide company that manufactures and distributes health supplements. We’ve been in business for 20 years and are a leading company in the Canadian natural health products industry.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Twirling Umbrellas?

We wanted a professional website that stood out and elevated our brand.

SOLUTION

What was the scope of their involvement?

Twirling Umbrellas took the time to understand who we were as a company, our competition, our unique challenges, and what the site must accomplish. The process started with an interview and exploratory meetings, and then we went through the planning, prototype, and development phases. They built the site from scratch on WordPress. They did everything including the designs and copy writing, but included me in the entire process to make sure I was happy and it was going in the direction I wanted.

What is the team composition?

Twirling Umbrellas has 13 creatives including designers, developers, copywriters, marketing strategists, and a dedicated project manager to keep the process moving efficiently. I personally had involvement with about 6 people on the team, including Chris (Founder & CEO), the Creative Director, the Art Director, and the Copywriter.

How did you come to work with Twirling Umbrellas?

I found Twirling Umbrellas after researching online, and then interviewing numerous companies across the province. I was looking for a top company that had the talent to create something awesome for us, but I was wary of larger firms that might put me in a queue and not give me the attention I wanted. Chris called me back immediately and was genuinely interested in our business. He and his entire team are just down-to-earth, good people, which is hard to find these days. From the first interview, I liked Chris and I came away feeling confident that Twirling Umbrellas was indeed talented and capable of creating something we would love.

How much have you invested with them?

We spent around $16,000. 

What is the status of this engagement?

The project lasted from September 2022–January 2023. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The website’s design turned out amazing. It was exactly what we needed. They created a fresh new look for us that suits our brand, and is on point. Every objective was achieved. The feedback we have already received from retailers, consumers and colleagues is tremendous.

How did Twirling Umbrellas perform from a project management standpoint?

Their project management was impressive. They are super organized and a pleasure to deal with. The team was on time and within budget. I was constantly impressed with how professional the process was, and how experienced and talented they all were. To communicate, we used emails and had virtual meetings via Google Meet.

What did you find most impressive about them?

I was really impressed with the fresh design concepts they presented, and the quality of the copy writing, which reaches our target audience in a fresh new way. They are such a talented group, but also happy and friendly, and down-to-earth. I was pleased how they included me closely in the process, and valued my input.

Are there any areas they could improve?

No, there weren’t any. 

Do you have any advice for potential customers?

You can trust these guys. If you are fussy and want the best, this is it. They don't just have the talent, they are genuinely interested in you and your company, and creating a site that you love. It was very pleasant experience for us. From beginning to end it was a dream come true.