Turum-burum

BACKGROUND

Please describe your company and position.

 I am the Director of Partnerships of a custom software development company

My company is a custom software development company that delivers tailored digital solutions for businesses across various industries, including logistics, e-commerce, real estate, and oil & gas. With a strong focus on digital transformation, automation, and scalability, we provide web development, mobile applications, and enterprise software to help clients optimize operations and enhance customer experiences. The company combines cutting-edge technology, deep industry expertise, and a client-centric approach to develop high-quality, future-ready solutions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Turum-burum to accomplish?

• Conduct UX audits, offer design improvements, create design mockups, and provide other UX/UI services for our clients.

SOLUTION

How did you find Turum-burum?

We selected Turum-burum due to the favorable feedback we received from our colleagues

Why did you select Turum-burum over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Referred to me

How many teammates from Turum-burum were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Turum-burum conducted in-depth UX audits to identify areas for improvement and research the market to offer UX/UI solutions to meet the unique needs of our clients' businesses. Also, they developed wireframes and prototypes with the detailed UI kit and website’s structure illustrated. Their deliverables included usability testing reports validating design decisions and step-by-step UX strategy.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Metric 1 Increased project KPIs for client platforms

Metric 2 Successful implementation of design changes within the specified financial plan and timeframe.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Throughout the collaboration, Turum-burum consistently demonstrated professionalism and responsiveness. They met all deadlines and promptly addressed our needs, ensuring seamless communication and exceptional project management.

What was your primary form of communication with Turum-burum?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their extraordinary attention to detail, coupled with a commitment to creating designs that are both aesthetically pleasing and user-friendly, set them apart. Their dedication to excellence was evident in every aspect of their work.

Are there any areas for improvement or something Turum-burum could have done differently?

No, nothing. Their services are great, so we recommend them to our customers. We trust their expertise and the results they deliver. This is why we recommend the UX/UI/CRO agency to anyone looking to improve their website's user experience.

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of Bromic Plumbing & Gas

Describe what your company does in a single sentence.

Bromic Plumbing & Gas is a respected industry leader, supporting the daily operations of plumbers and tradespeople across Australia, New Zealand, and the Pacific Islands with high-quality products becoming the trusted choice for technical gas and water solutions in the wholesale and trade markets.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Turum-burum to accomplish?

• Conduct a comprehensive review of the website, bromicplumbing.com, focusing on the user journey of the core audience—plumbers, gas technicians, and trade professionals
• Engage directly with users, including plumbers and trade professionals, to gather insights on their interaction with the Bromic Plumbing & Gas website. Utilize surveys, interviews, or usability tests to gain an authentic understanding of user challenges and needs

SOLUTION

How did you find Turum-burum?

Upwork

Why did you select Turum-burum over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• High quality deliverables

How many teammates from Turum-burum were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Turum-burum conducted a comprehensive UX audit to evaluate the user journey, focusing on product discovery, technical resources, and access to the Tradie Hub. Based on these findings, they provided actionable recommendations to improve navigation, content layout, and overall user experience, with a specific focus on usability for a trade-oriented audience. Additionally, they presented a detailed implementation plan for conversion growth, including 40 hypotheses to test and optimize the website.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Specialists from Turum-burum analyzed user behavior data, evaluated the interface based on user experience, and identified critical interface flaws that impacted conversion. They provided detailed recommendations for addressing these issues, including a comprehensive plan for conversion growth that incorporated 40 hypotheses aimed at optimizing the website's user experience.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Turum-burum handled the project excellently, always delivering on time and keeping their promises. The team was quick to respond to our needs, open to feedback, and made adjustments when necessary. Their clear communication and flexibility made the entire process seamless and stress-free for us.

What was your primary form of communication with Turum-burum?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I have nothing but positive things to say about Denis and the Turum-burum team! My project was delivered on time, all deliverables were met, and I was kept up to date as things progressed. I am very happy with the project and look forward to working with Denis again on future UI/UX and Market Research projects.

Are there any areas for improvement or something Turum-burum could have done differently?

I’m very satisfied with everything, and there is nothing we feel Turum-burum could have done differently.

BACKGROUND

Please describe your company and position.

I am the CMO of Domino`s Pizza Ukraine

Describe what your company does in a single sentence.

Domino’s Pizza in Kyiv is a food delivery company that offers one of the best pizzas in the city in the shortest period of time, with orders made through website or mobile app.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Turum-burum to accomplish?

• Analyze the current website version usability;
• Configure the analytics for collecting correct data for further analysis;

SOLUTION

How did you find Turum-burum?

• Online Search
• Referral
• Clutch Site
• Successful cases and testimonials

Why did you select Turum-burum over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned
• Heard a lot about this studio

How many teammates from Turum-burum were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Turum-burum helped to configure the website analytics settings and analyzed our website's interface to find key issues that negatively impacted the customer experience. They also provided practical recommendations to create a more intuitive and user-friendly site.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Correctly configured analytical tools

Practical UX/UI recommendations to improve usability

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Turum-burum applied a client-centered approach, were always in touch, and assisted our team, sharing their expertise and knowledge to improve the usability of the site. They completed work within the agreed time frame.

What was your primary form of communication with Turum-burum?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Deep understanding of their business and professionalism. They could explain every UX/UI recommendation and prove its efficiency based on real cases from their portfolio. 

Are there any areas for improvement or something Turum-burum could have done differently?

No, everything was even better than I expected.

BACKGROUND

Please describe your company and position.

I am the Owner of Crystal Clear Memories

Describe what your company does in a single sentence.

Crystal Clear Memories specializes in creating personalized, laser-engraved 3D crystals from your photos, offering an instant proof with their patent-pending Live Preview™ technology before purchase.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Turum-burum to accomplish?

• Turum-burum conducted a UX audit of the website and identified critical interface mistakes.
• They conducted several A/B tests to determine the most effective design option.

SOLUTION

How did you find Turum-burum?

Upwork

Why did you select Turum-burum over others?

• High ratings
• Pricing fit our budget
• Reviews

How many teammates from Turum-burum were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Turum-burum conducted a UX audit to identify critical interface issues, performed A/B tests to determine optimal design solutions, and delivered updated wireframes, prototypes, and final design files for implementation.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Valuable UX audit report with main usability mistakes on the website. Clear identification of the best-performing design options through A/B testing, leading to data-driven decisions.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Turum-burum delivered all items on time and communicated clearly throughout the project. They were responsive to our needs, addressed feedback quickly, and ensured the process was smooth and efficient.

What was your primary form of communication with Turum-burum?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Turum-burum's deep understanding of UX and data-driven solutions was most impressive. Their proactive communication, attention to detail, and commitment to delivering results stood out, making them a reliable and effective partner.

Are there any areas for improvement or something Turum-burum could have done differently?

Turum-burum could consider offering more proactive suggestions for alternative solutions or approaches during the project.

BACKGROUND

Please describe your company and position.

 I am the Product owner of a food & beverage company 

Describe what your company does in a single sentence.

We're a grocery store chain with more than 360 physical stores across Ukraine and convenient online delivery

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Turum-burum to accomplish?

• Test whether current website version satisfies business and customer requirements
• Find a way to make our platform more competitive and convenient for shopping on a go

SOLUTION

How did you find Turum-burum?

Referral

Why did you select Turum-burum over others?

• High ratings
• Close to my geographic location
• Great culture fit
• Other

How many teammates from Turum-burum were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Turum-burum helped us assess the current business state and define the way forward. They gave us a detailed report with useful recommendations on how to improve our website. Their data-based insights are very useful for defining further redesign strategy

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. Specific issues and obstacles in the user experience that need to be addressed;
2. Clear recommendations for improving usability based on user behavior and analytics.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Turum-burum followed agreed deadlines and delivered high-quality services by ensuring clear communication, constant dialog between parties, and attention to our requirements. 

What was your primary form of communication with Turum-burum?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I like that Turum-burum explained everything in a language we could easily understand. Despite dealing with quite complicated things, we haven't felt overwhelmed by that thanks to quick responses to our questions and clear explanations.

Are there any areas for improvement or something Turum-burum could have done differently?

No, I am entirely happy with the results of the UX audit Turum-burum done for us.

BACKGROUND

Please describe your company and position.

I am the CEO of Shiny&Diski

Describe what your company does in a single sentence.

We are the flagship of the Ukrainian tire market, operating since 2012 with branches in major cities (Kyiv, Kharkiv, Lviv, Odesa, and Dnipro) and serving as an official dealer for renowned tire brands.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Turum-burum to accomplish?

• Improve the quality of service and user experience on our website, enhance customer engagement.
• Shorten the user journey and optimize search, filtering, and sorting tools.

SOLUTION

How did you find Turum-burum?

• Online Search
• Referral
• Clutch Site

Why did you select Turum-burum over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Turum-burum were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Turum-burum undertook a comprehensive redesign of Shiny&Diski's website:

Conducting research to understand our requirements, target audience, and competition.

Creating wireframes and prototypes to visualize the website's layout and functionality.

Designing the website's interface, including the color scheme, typography, graphics, and overall look and feel.

Collaborating closely with us to incorporate our brand image and meet our specific needs.

Delivering the finalized UX/UI design assets to us for implementation.

The final result of Turum-burum's work was a redesigned website for Shiny&Diski that offered an improved user experience, streamlined functionality, and a visually appealing interface. The design aimed to help customers complete their purchases effortlessly and efficiently.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Metric 1 The website was launched according to the agreed timeline, meeting the planned deadline.
• Metric 2 (optional) The site’s CR increased by 12.5%, with notable boosts across devices — 16% for mobile and 7% for desktop.
• Metric 3 (optional) Users became 15% more likely to go to the product page from the product list and 67% more often added the product to the cart.
• Add another metric (optional) Users viewed 40% more products per session, with an average of 2.2 items.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Turum-burum demonstrated effective project management, delivering all items on time. They were responsive to our needs, collaborating closely with us throughout the project.

What was your primary form of communication with Turum-burum?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We were most impressed by Turum-burum's ability to understand our market position and customer needs and translate them into a clear and user-friendly interface design. Their expertise and attention to detail were remarkable.

Are there any areas for improvement or something Turum-burum could have done differently?

We were highly satisfied with the collaboration and the results achieved. So that there is no areas for improvement or things that Turum-burum could have done differently.

BACKGROUND

Please describe your company and position.

I am the Lead Analyst of AI EdgeLabs

Describe what your company does in a single sentence.

The AI EdgeLabs platform equips security teams with best-in-class AI technology that is autonomous, effective, and immediate in identifying, responding, and remediating ongoing attacks and threats at the Edge and IoT infrastructures from malware, ransomware, DDoS, botnets, and more.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Turum-burum to accomplish?

• Design a sophisticated cybersecurity dashboard that is user-friendly and informative, with support for multiple users.
• Ensure that the dashboard is flexible enough to accommodate various user needs and roles

SOLUTION

How did you find Turum-burum?

Referral

Why did you select Turum-burum over others?

• High ratings
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned
• Based on their expertise and proven track record of success in designing complex dashboards

How many teammates from Turum-burum were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Turum-burum conducted a comprehensive analysis of user needs and requirements to define the dashboard's functionalities and design. They developed a user-centered interface that prioritizes ease of use and accessibility. The dashboard is equipped with customizable widgets. 

The new dashboard is also flexible enough to accommodate the needs of different users, and it includes a role-based access control system to ensure data security. A light and dark theme option was also implemented to cater to user preferences.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Increased user satisfaction with the dashboard 
• Reduced time spent navigating and accessing relevant information on the dashboard

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Turum-burum's project management was excellent. They consistently delivered on time and within budget, and they were always responsive to our needs. Communication was clear and effective, and they were always willing to go the extra mile to ensure our satisfaction.

What was your primary form of communication with Turum-burum?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We were most impressed with Turum-burum's team of experts. They were not only skilled and experienced, but they were also passionate about our project. They were always willing to share their insights and suggestions, and they helped us to achieve our goals.

Are there any areas for improvement or something Turum-burum could have done differently?

We were highly satisfied with Turum-burum's performance and found no areas for improvement. Their collaboration and the results achieved exceeded our expectations.

BACKGROUND

Please describe your company and position.

I am the CEO of Senior Guidance

Describe what your company does in a single sentence.

Senior Guidance provides information and assistance to people seeking assisted living options for their elderly parents.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Turum-burum to accomplish?

• Perform a completed usability audit to identify ways to improve project efficiency.

SOLUTION

How did you find Turum-burum?

Based on their reputation and extensive experience in UX/UI design

Why did you select Turum-burum over others?

Their strong expertise in CRO and ability to deliver effective tailored solutions

How many teammates from Turum-burum were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Turum-burum conducted a comprehensive UX/UI audit of Senior Guidance's website, focusing on identifying areas for improvement to increase lead form submissions from the target audience. They provided a detailed report outlining their recommendations for interface enhancement.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

A detailed report with recommendations for improving the interface, including examples and expert explanations. A UX/UI strategy to follow for increasing KPIs.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We had great experience working with Turum-burum on this project, and we were really impressed with their project management. They were prompt in attending to our requirements and requests, and their communication was clear and responsive.

What was your primary form of communication with Turum-burum?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We were impressed by Turum-burum's ability to understand our specific requirements and provide tailored recommendations to improve our website's UX/UI design. Their team was responsive, communicative, and committed to delivering high-quality work.

Are there any areas for improvement or something Turum-burum could have done differently?

We were satisfied with the cooperation and recommendations provided by Turum-burum and no specific areas for improvement were identified.

BACKGROUND

Please describe your company and position.

I am the Marketer of ORNER

Describe what your company does in a single sentence.

ORNER is a Ukrainian manufacturer of housewares, office accessories, and goods for home and the soul, known for creating unique concepts, designs, and illustrations through our own design department.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Turum-burum to accomplish?

• Conduct a usability audit to identify areas for improvement in the project's efficiency.
• Redesign the ORNER website's UX/UI design to align with client requirements, business goals, and customer needs.

SOLUTION

How did you find Turum-burum?

Online Search

Why did you select Turum-burum over others?

• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Turum-burum were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Turum-burum conducted a usability audit and based on the audit findings, they built a new UX\UI design for ORNER's website. Their scope of work included: 

• Analyzing the client's requirements, business goals, and customer needs. 
• Conducting a usability audit to identify design flaws affecting the website's performance. 
• Implementing the Evolutionary Site Redesign (ESR) approach, using Conversion Rate Optimization (CRO) principles. 
• Supervising a step-by-step interface improvements based on analytical data and A/B testing results. 
• Tailoring the UX/UI design to create a user-friendly interface with clear information structure. 
• Enhancing navigation, catalog categories, and the product page to improve user experience. 
• Optimizing the cart and checkout process to increase conversion rates. 
• Key deliverables included an improved UX/UI design, interface enhancements, and optimized user flows to boost the website's performance and user engagement.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Mobile transactions increased by 1.5 times, indicating improved usability for mobile users.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Turum-burum's project management was effective, and they delivered items on time. They were responsive to our needs, ensuring that our requirements were met throughout the project.

What was your primary form of communication with Turum-burum?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Turum-burum's ability to understand the needs and requirements impressed us. Their team was responsive, communicative, and committed to delivering high-quality work. We also valued their attention to detail and ability to stay within the agreed-upon budget.

Are there any areas for improvement or something Turum-burum could have done differently?

We are pleased to share that our collaboration with Turum-burum exceeded our expectations, and we are highly satisfied with the achieved results. Throughout the project, Turum-burum demonstrated an exceptional level of professionalism, attention to detail, and commitment to delivering outstanding outcomes. We couldn't identify any areas for improvement or suggest any changes. We are truly delighted with the collaboration and the remarkable results achieved.

BACKGROUND

Please describe your company and position.

I am the CMO of Gemini Espresso

Describe what your company does in a single sentence.

Gemini is the one of largest Ukrainian coffee and tea manufacturers, and equipment suppliers, related products to the B2B and B2C segments, with a focus on providing high-quality products and excellent service.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Turum-burum to accomplish?

• Develop a new design for both the corporate website and online store to improve customer retention and engagement in both B2B and B2C segments.
• Increase brand awareness and build brand identity.
• Improve user experience and optimize online conversion rate.

SOLUTION

How did you find Turum-burum?

• Online Search
• Portfolio of successful website design projects, big experience in the field

Why did you select Turum-burum over others?

• High ratings
• Close to my geographic location
• Great culture fit
• Company values aligned
• Extensive experience in eCommerce UX/UI design

How many teammates from Turum-burum were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired Turum-burum to develop new UX/UI design solutions for our corporate and online store websites. The scope of work included: 

• website layout
• custom graphics
• embedding our brand identity
• developing the functionality to meet our business needs

Key deliverables included a new adaptive website optimized for SEO and user experience, featured with clear calls to action, and communicated our brand mission.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Turum-burum delivered the website on time and on budget, with all key deliverables met to our satisfaction.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Turum-burum demonstrated strong project management skills throughout the project, delivering items on time. They communicated effectively with our team to ensure that our needs were met. Their team provided a deep understanding of our needs and goals for the project, and their proposal provided a clear plan for achieving our goals with full support within the project provided. They were responsive to our feedback and made adjustments as needed to ensure that the website met our requirements.

What was your primary form of communication with Turum-burum?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We were impressed with Turum-burum's ability to understand our brand and business needs and translate them into a visually appealing and functional website. Their team was responsive, communicative, and committed to delivering high-quality work. We also appreciated their attention to detail and ability to work within our budget.

Are there any areas for improvement or something Turum-burum could have done differently?

We have no areas for improvement or suggestions for how Turum-burum could have done differently. We were completely satisfied with their work on the project and look forward to working with them again in the future.