True False

BACKGROUND

Please describe your company and position.

I am an Executive of Elcoman S.r.l.

Describe what your company does in a single sentence.

Manufacturer of paper shredder

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire True False to accomplish?

• to ensure the correct functioning and maintenance of our computer systems and software;
• o receive timely technical assistance in case of hardware or software issues;
• to improve system reliability and minimize downtime in our daily operations.

SOLUTION

How did you find True False?

• Online Search
• Referral

Why did you select True False over others?

Close to my geographic location

Describe the scope of work in detail. Please include a summary of key deliverables.

True False provides ongoing IT support and maintenance services for our company.Their scope of work includes the following activities: 1. System Maintenance & Monitoring Regular maintenance of computers, servers, and network infrastructure.Monitoring of system performance to prevent downtime and technical failures.Installation and configuration of hardware and peripherals when needed.2. Software Installation & Updates Installation, configuration, and updating of operating systems and business software.Management of software licenses and troubleshooting compatibility issues.3. Technical Support & Troubleshooting Helpdesk and on-site technical assistance for our staff.Diagnosis and resolution of hardware and software problems to ensure business continuity.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

 Significantly reduced system downtime and faster resolution of technical issues.
• Stable and continuously operational IT infrastructure over the years.
• Timely software updates and proper functioning of computer systems and networks.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project / Service Management
• Although there is no structured project plan or fixed milestones, True False manages support activities efficiently and with a practical, problem-solving approach.
• When technical issues arise, they respond promptly and prioritize urgent requests to minimize downtime.

What was your primary form of communication with True False?

Virtual Meeting

What did you find most impressive or unique about this company?

Their reliability, responsiveness, and long-term commitment to supporting our IT systems are what we found most impressive.

Are there any areas for improvement or something True False could have done differently?

We are generally very satisfied with their work. The only area for improvement could be more proactive communication and updates, especially on long-term or preventive IT matters.

BACKGROUND

Please describe your company and position.

I am the Project Manager of Nu Art

Describe what your company does in a single sentence.

Project manager per event

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire True False to accomplish?

• Management programs
• PC assistance
• I use new technologies and AI

SOLUTION

How did you find True False?

Referral

Why did you select True False over others?

• Great culture fit
• Company values aligned

How many teammates from True False were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

I'm working on managing my archives

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project was useful to me for several years, until I changed jobs. I still use True False for assistance with using my computer system.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, fast and efficient. They met my needs.

What was your primary form of communication with True False?

In-Person Meeting

What did you find most impressive or unique about this company?

The knowledge of my needs, the timeliness and the reliability.

Are there any areas for improvement or something True False could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Owner of F.A. POLSKA Sp. z o.o.

Describe what your company does in a single sentence.

Sales of components for remanufacturing

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire True False to accomplish?

IT support and implementation of operating systems

SOLUTION

How did you find True False?

At the request of the main shareholder

Why did you select True False over others?

• High ratings
• Close to my geographic location
• Good value for cost
• Company values aligned

How many teammates from True False were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Creating a new website and online store linked to the warehouse system. Managing and expanding the company's internal networks.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Standardization of IT systems, introduction of a new website and online store for customers

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The entire project was implemented on time and without any problems.

What was your primary form of communication with True False?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Professionalism and speed of project implementation

Are there any areas for improvement or something True False could have done differently?

I don't see such things in our cooperation.

BACKGROUND

Please describe your company and position.

I am the Owner of the website of Parts And Market S.r.l.

Describe what your company does in a single sentence.

www.partsandmarket.com is the database online providing the contacts of 3.500 major distributors/wholesalers of automotive aftermarket parts located in Europe, Turkey, former URSS, Gulf Area, Northern Africa, Brazil and USA

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire True False to accomplish?

• to create the software of the database

SOLUTION

How did you find True False?

Referral

Why did you select True False over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Referred to me

How many teammates from True False were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The aim is that spare parts manufacturers and repackers could find easily thousands of potential customers in the main markets. The goal has been achieved.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The database appears as required.

I'm selling subscriptions to the database.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They simply gave me the website n the forecasted time for the agreed money.

What was your primary form of communication with True False?

In-Person Meeting

What did you find most impressive or unique about this company?

They met what proposed on time.

No problems further

Are there any areas for improvement or something True False could have done differently?

I don't think so.

I got what required

BACKGROUND

Introduce your business and what you do there.

 I'm the office manager at an automotive company. We specialize in the distribution of automotive spare parts for hydraulic and electric power steering systems.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with True False?

 We needed to strengthen our supply chain reliability and create a modern, user-friendly website for our automotive spare parts business. We also needed custom inventory management and accounting software. We wanted a platform that highlighted our products, improved customer accessibility, and strengthened our online presence.

SOLUTION

What was the scope of their involvement?

 True False developed a custom website and software solution for our automotive business. Their scope of work included creating a product catalog, integrating search and filtering features, setting up an ordering system and an all-around accounting software, and ensuring the platform was easy to use for both our team and our customers. They also provided ongoing support and updates to keep everything running smoothly. For our software solution, they implemented a strong inventory program tailored to our needs to track and manage components and finished goods to ensure optimal stock levels and efficient operations.

What is the team composition?

 We worked with three teammates from True False.

How did you come to work with True False?

 We found them through a referral.

What is the status of this engagement?

 We worked together from December 2020 to February 2021. Although the project is finished, we continue to use their services when we want to implement new ideas into our software and website.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

 True False's expertise has helped us achieve greater efficiency and consistency. The fast development of our project was performance and usability. Our team and customers have shared very positive feedback about the new software and website. They find it user-friendly, easy to navigate, and much faster to locate the products they need. The clear layout and search functionality make the ordering process more efficient, and several customers mentioned that it saves them time when browsing for parts. Overall, the usability improvements have made daily operations smoother and created a better experience for us and our clients.

How did True False perform from a project management standpoint?

 True False's project management was very well-organized and professional. They kept us updated at every stage of the process, communicated clearly, and delivered everything on schedule. Their ability to stay on track with timelines gave us confidence and made the whole experience smooth and reliable. We communicated via email, video calls, and phone calls.

What did you find most impressive about them?

 True False's custom software solutions are reliable, easy to use, and tailored to our needs. Their team provides excellent support and delivers exactly what we're looking for. What impresses us most about working with True False is their ability to truly understand our business needs and translate them into practical solutions. Their attention to detail, responsiveness, and commitment to delivering a customized website and accounting software make the experience unique. They don't just build software; they create a tool that genuinely supports our operations.

Are there any areas they could improve?

 There's nothing they need to improve.