Touch4IT

BACKGROUND

I am the People Manager & Project Coordinator of GLOBSEC

GLOBSEC is a global think-tank based in Bratislava committed to enhancing security, prosperity and sustainability in Europe and throughout the world.

OPPORTUNITY / CHALLENGE

• To reduce the amount of manual work involved in organising events, minimise repetitive administrative tasks and avoid having to manage the same information across multiple spreadsheets and tools.
• To replace fragmented data management with a centralised CRM system where teams can easily find reliable, up-to-date stakeholder information, avoid duplicate records and work with consistent data.

SOLUTION

Referral

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit

2-5 Employees

1. Initial analysis of internal processes and data management Touch4IT conducted an initial assessment of how we work internally, including where our data is stored, how different systems exchange information, and how data is managed and backed up. The goal was to understand our existing setup, identify inefficiencies and gaps, and determine where digitalisation could bring the most value.

2. CRM selection and implementation Based on our needs, Touch4IT helped us select and implement HubSpot as a central CRM platform. This involved establishing a structured approach to stakeholder data management, setting up properties and data classifications, and developing workflows and processes to improve data consistency, reduce duplication, and make information more accessible across teams.

3. System integration, process automation and AI readiness Touch4IT has been supporting the next stages of our digitalisation, including the integration of different tools used in event operations, the automation of selected processes, and the development of an AI assistant. An important part of this work is ensuring that the underlying data is properly structured, consistent and reliable, as data quality is essential for the AI assistant to deliver accurate and useful results.

RESULTS & FEEDBACK

The project is still ongoing, so it is too early to quantify its full impact in terms of time saved, cost reductions or operational efficiency. However, several concrete outcomes demonstrate progress:

1. Organisation-wide adoption of HubSpot as a central CRM platform - HubSpot is increasingly recognised across the organisation as the primary tool for stakeholder data management. Approximately 80 employees have HubSpot licences, providing a foundation for broader adoption and more consistent ways of working.
2. Migration of key internal processes from spreadsheets into HubSpot - Teams are gradually moving their workflows and data management into a shared system, including speaker, VIP and audience lists for events. Fundraising processes are also being progressively incorporated into HubSpot. This reduces reliance on separate team-specific spreadsheets and creates a more centralised and consistent approach to managing information. 
3. Progress towards a connected digital ecosystem - Work is underway to connect HubSpot with other internal tools and platforms, including E-Pcom and SharePoint. This is an important step towards reducing fragmented information and manual data handling. The integration with Happenee and the development of AI-assisted processes are still at an early stage, so their impact has not yet been measured.

Touch4IT began with a thorough assessment of our needs and existing processes, providing a solid foundation for the CRM implementation and the initial transfer of data into HubSpot.

I particularly appreciated the individual support provided by their consultant when I took on the role of internal CRM Coordinator. Touch4IT also delivered initial training sessions for our teams. While some colleagues found these sessions rather technical, I believe this was partly because the consultant was still becoming familiar with our organisation's specific processes and context. The initial focus was on explaining the platform itself, while translating its functionality into our day-to-day organisational needs required a more tailored approach.

I subsequently took over much of the internal training and user support, adapting the explanations to our workflows and organisational terminology. This helped us build internal expertise and move towards greater independence in managing and developing HubSpot. We now hold regular meetings with the Touch4IT consultant and our internal IT expert to exchange updates, discuss ongoing developments and agree on next steps.

Regarding timelines, I did not have a sufficiently detailed project timeline to objectively assess whether individual deliverables were completed on schedule. However, I believe some processes could have been implemented sooner if we had been able to coordinate the necessary internal steps more effectively. The project also coincided with preparations for our largest annual forum, a period when the organisation had limited capacity and was understandably less receptive to introducing significant changes. It also took time for me to settle into my new role and develop the expertise needed to coordinate the internal implementation effectively.

In retrospect, the timing of the project was challenging. At the same time, it created an opportunity to consolidate as much stakeholder data as possible in HubSpot. As the project progressed, we also had to adjust our initial expectations and divide the broader digitalisation ambitions into several implementation stages.

Overall, I appreciate Touch4IT's collaborative approach, individual support and willingness to work with us as our needs evolve. The experience has also highlighted the importance of internal coordination, organisational readiness and realistic phasing when implementing changes of this scale.

• Virtual Meeting
• Email or Messaging App

What I find particularly impressive about Touch4IT is the combination of its international ambitions, technical expertise and company culture. As a Slovak company with an international presence and experience in specialised areas such as space, aerospace and defence, they bring an interesting perspective and expertise that could potentially create opportunities for future collaboration with GLOBSEC, including enriching our Forum programme with new topics.

On a more personal level, I appreciate their team spirit and their willingness to understand the specific context in which our organisation operates. As an NGO with a long history, GLOBSEC has traditionally relied heavily on institutional knowledge, established habits and the experience of a relatively small number of people. Translating this knowledge into structured processes, reliable data and sustainable digital systems is a significant challenge, particularly when it also requires a change in the way people work and think.

I appreciate that this transformation is not viewed purely as a technical implementation, but as an ongoing process that requires cooperation, knowledge-sharing and an understanding of our organisational realities. Changing established habits and mindsets takes time, and the process is still ongoing. However, I believe we are moving in the right direction and are gradually building the foundations for tangible results.

One area for improvement would be to establish a more detailed and realistic implementation roadmap from the beginning, with clearly defined milestones, priorities and dependencies on both sides. Given the scale of our digitalisation ambitions and the limited internal capacity available during the preparation for our largest annual forum, a more phased approach with clearly prioritised deliverables could have helped us manage expectations and coordinate internal efforts more effectively.

Another opportunity would be to make the initial training sessions more closely tailored to our organisational context and day-to-day workflows. While the technical introduction to HubSpot was useful, colleagues needed more practical guidance on how to apply the platform to their specific responsibilities. This became particularly clear as I gradually took over internal training and translated the platform's functionality into our organisational processes and terminology.

Finally, I believe that even more emphasis on knowledge transfer and change management could have supported the adoption process. Our organisation has traditionally relied heavily on institutional knowledge, established habits and informal ways of working. Moving towards structured processes and centralised data therefore requires not only technical implementation but also a gradual shift in organisational mindset. Closer alignment between the technical development, internal process owners and the people expected to use the system could help make this transition smoother.

Overall, these are opportunities for improvement rather than fundamental concerns about the collaboration. The project is still evolving, and I believe that a combination of realistic prioritisation, context-specific guidance and continued collaboration will help us translate the work completed so far into tangible organisational benefits.

BACKGROUND

Please describe your company and position.

I am the Project manager of Pharm-In spol. s.r.o.

Describe what your company does in a single sentence.

Pharm-In is a Slovak Market Access consultancy specializing in pharmaceutical registration, categorization, pricing, and pharmacoeconomics/HTA. With extensive experience in the Slovak pharmaceutical market, Pharm-In has supported the inclusion of more than 600 medicines and indications in the List of categorized drugs. In addition to its consultancy services, Pharm-In develops digital solutions for pricing, categorization, reference pricing, proceedings monitoring, decision-making practice and healthcare data.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Touch4IT to accomplish?

• Build a mobile app- Pharm-In Apps- (iOS and Android) giving pricing and categorization experts fast, easy access to all medicines registered in Slovakia.
• Enable monitoring of current prices and profit margins of medicines across EU countries within the app.
• Deliver an intuitive, user-friendly design and functionality suited to a unique, first-of-its-kind application with no direct competitor in Slovakia or Europe.

SOLUTION

How did you find Touch4IT?

Online Search

Why did you select Touch4IT over others?

• High ratings
• Close to my geographic location

How many teammates from Touch4IT were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Touch4IT built us a mobile app that gives our experts and our clients quick, reliable access to all medicines registered in Slovakia, including pricing, price history and predictions, EU reference prices, and updates on drug legislation, all in one place.No more manually digging through scattered data. They also stayed on after launch to handle maintenance and keep things running smoothly.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The app has changed how our team and clients works. What used to require digging through scattered sources is now available in one place in minutes. It's become a genuinely unique tool, one we haven't seen matched in Slovakia or even across Europe. Since launch, it's been a reliable go-to resource for the market access experts every day.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Touch4IT managed the project professionally from start to finish. They took the time upfront to understand how our team and clients works, which led to fewer surprises and a smoother development process. Our IT team worked closely with them throughout, and they were responsive whenever we needed adjustments. The app launched on schedule and has run reliably since.

What was your primary form of communication with Touch4IT?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

 Before jumping into design, they took the time to understand how our team actually works, which made a real difference in how intuitive the final app turned out to be. 

Are there any areas for improvement or something Touch4IT could have done differently?

We honestly can't think of much - Touch4IT delivered a unique, fully functional app that met our and our clients needs from day one. If we had to name something, it would be to continue building out even more features as our work evolves, but that's more of a wishlist than a complaint.

BACKGROUND

Please describe your company and position.

I represent the Purchasing dept. of BOGE Elastmetall Slovakia, a.s.

Describe what your company does in a single sentence.

BOGE is producer and supplier of NVH components and plastic parts for the automotive industry with over 800 employees. They needed to improve internal communication, share company news with employees, and centralize access to employee benefits and important contacts, including colleagues, team leaders, and external partners. They also needed a channel for employees to give feedback, report problems, or suggest improvements to leadership.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Touch4IT to accomplish?

• Centralize access to key information in one place - employee benefits, contacts, company policies, and internal job openings.
• Replace outdated analog communication (boards/tables) with a digital solution that reaches employees in production halls in real time - company news, updates, and announcements.
• Create a channel for two-way communication so employees could submit feedback, report problems, and communicate directly with leadership.

SOLUTION

How did you find Touch4IT?

Online Search

Why did you select Touch4IT over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Good value for cost

Describe the scope of work in detail. Please include a summary of key deliverables.

Touch4IT designed and developed an employee mobile app for effective internal communication, built natively for iOS and Android, with a web-based back office for managing content. Key deliverables included core modules - About the Company, News, Contacts, Benefits, Job Offers, and Questions and Suggestions with status tracking - plus push notifications, DevOps setup, and testing. The platform continues to expand with additional modules such as Menu, FAQ, and Surveys.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

More than 80% of BOGE employees actively use the app, replacing the company's previous reliance on analog boards for internal communication. This high adoption rate has also strengthened brand perception and employee loyalty, as staff engage more directly with company news, benefits, and leadership through the platform.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Touch4IT delivered the core application on time and has continued to respond flexibly to BOGE's evolving needs, expanding the app with additional modules (such as Menu, FAQ, and Surveys) as new requirements arose. This iterative approach ensured the solution kept pace with the company's internal communication needs beyond the initial launch.

What was your primary form of communication with Touch4IT?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Our knowledge and skills in this area are very limited. Touch4IT developed an employee app that fully meets the requirements and can be further expanded. 

Are there any areas for improvement or something Touch4IT could have done differently?

Touch4IT delivered exactly what BOGE needed, and there is little we would change. If anything, we'd welcome an even faster rollout of the remaining planned modules, such as the Menu feature, to continue expanding the app's value.

BACKGROUND

Please describe your company and position.

I am the Head of R&D and Head of Business Development of SEC Technologies, s.r.o.

Describe what your company does in a single sentence.

SEC Technologies develops advanced, long-range active standoff detection systems used by the military and environmental sectors, driven by a skilled team focused on research, innovation, and reliable performance in any environment.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Touch4IT to accomplish?

• To modernize the existing application built on outdated technologies in order to ensure long-term scalability, maintainability, and readiness for future development.
• To develop a new control interface for the Falcon 4G platform that enables precise operation in mission-critical field conditions and supports future system upgrades.

SOLUTION

How did you find Touch4IT?

Other

Why did you select Touch4IT over others?

Other

How many teammates from Touch4IT were assigned to this project?

Other

Describe the scope of work in detail. Please include a summary of key deliverables.

We needed to rebuild our outdated application to make it more stable, scalable, and ready for future development. The team guided us through the whole process, from analyzing the old system to delivering a fully functioning new application. One of the key outcomes was the complete redesign of the control interface for our Falcon 4G device. It’s intuitive, reliable, and built to handle demanding field operations. The app allows our operators to manage the system easily and is ready to support future upgrades.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The new software is much easier to use and more reliable in the field. It helps our team respond more quickly and work more efficiently, which makes missions more effective. We also now have a modern system that’s ready for future upgrades and supports the latest Falcon models.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was reliable and well-structured. They delivered everything on time and kept us informed throughout the process. Whenever we had questions or changes, they responded quickly and adapted to our needs without delays.

What was your primary form of communication with Touch4IT?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

• delivered everthing on time
• kept us informed
• reliable
• open to feedback

Are there any areas for improvement or something Touch4IT could have done differently?

Overall, we were very satisfied with the collaboration. If anything, more frequent check-ins during key phases could have helped align expectations even faster, but the team was always open to feedback and quick to adjust when needed.

BACKGROUND

Please describe your company and position.

I am the Co-Founder of SuperCity AI

Describe what your company does in a single sentence.

SuperCity AI is a unified platform that brings together essential city services and resources for both residents and visitors. By leveraging advanced AI technology, it provides seamless access to local government functions and community tools in one place. The platform is currently in its pilot phase in El Paso, Texas. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Touch4IT to accomplish?

• 1. Have a technology partner who can cover the entire tech aspect of the solution – functionality, security, efficiency, and sustainability.
• 2. Develop an AI-driven native mobile application for both iOS and Android platforms.
• 3. Continuously expand the app with additional functionalities based on market needs, etc.

SOLUTION

How did you find Touch4IT?

Personal Contact and past experience

Why did you select Touch4IT over others?

• High ratings
• Great culture fit
• Company values aligned

How many teammates from Touch4IT were assigned to this project?

15

Describe the scope of work in detail. Please include a summary of key deliverables.

Our goal was to create an AI-powered super app that combines essential services for city residents and visitors in one place. Touch4IT helped us turn this idea into reality, from shaping the concept to launching a fully functional mobile app for iOS and Android. They took care of everything on the tech side: design, development, infrastructure, and ongoing support. One of the key deliverables was a native mobile app with AI-driven features, along with a backend system and a clear roadmap for future feature expansion.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The mobile application itself is definitely the key — it will be a breakthrough for many cities in the U.S. and Mexico. It’s a perfect solution for digitalizing this sector. By signing up, cities will boost engagement and enhance their residents’ overall quality of life.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, we truly see our collaboration with Touch4IT as a partnership. We found a reliable tech partner who helped us define the application from a technical perspective. Together, we designed it to serve users in the best possible way, implemented AI features, and jointly specified the entire business solution. We worked - and continue to work - closely together. They actively involve us in the design and development process, and we’ve always been kept informed about what’s happening and how things are progressing.

What was your primary form of communication with Touch4IT?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We appreciate the attention to detail and professionalism, along with a strong alignment in culture and values. Additionally, we value the team's commitment to ongoing technical support and their flexibility in providing both remote and on-site assistance during rollouts and other critical initiatives. This level of dedication gives us confidence in the strength and reliability of the partnership.
 

Are there any areas for improvement or something Touch4IT could have done differently?

I can’t think of a single complaint – the Touch4IT team is doing an excellent job. We’re very satisfied with their professionalism, delivery, quality of output, and communication. It’s clear they’re true professionals, and that’s exactly how the collaboration with them feels.

BACKGROUND

Please describe your company and position.

I am the Miroslav Zliechovec BUSINESS DEVELOPMENT MANAGER SVK of SAINT-GOBAIN CONSTRUCTION PRODUCTS, s.r.o.

Describe what your company does in a single sentence.

In Saint - Gobain, together with and for our customers, we design, manufacture and distribute construction materials and solutions that have a positive impact on everyone's life and provide well-being, quality of life and performance, while caring for the planet.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Touch4IT to accomplish?

• Develop a Learning Management System (LMS) for designers and architects to take courses and educate themselves about the company's product – Multi Comfort.
• Make this system clear, user-friendly, and effective for evaluating course graduates.

SOLUTION

How did you find Touch4IT?

Referral

Why did you select Touch4IT over others?

• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Touch4IT were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We had a clear vision that we needed a learning system (built on Moodle) that would be very simple and user-friendly. We wanted all course materials to be processed in plain

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The main added value for us was having a functional system that allows us to train designers and architects quickly and efficiently on our company’s product – Multi Comfort. They can learn everything about this product in detail through simple courses, which speed up our information-sharing process.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, the collaboration with the Touch4IT team was great. We regularly discussed the project's progress, and they always informed us beforehand about what was being done and how. From the beginning, they considered all our requirements and implemented everything accordingly.

What was your primary form of communication with Touch4IT?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

People and their profesional approach, creativity and most efective setup. 

Are there any areas for improvement or something Touch4IT could have done differently?

I can't think of anything I would suggest fixing or improving in the future. The collaboration was very good; we received the deliverables of the required quality, and communication with the team was always efficient. Everything worked exactly as it should.

BACKGROUND

Please describe your company and position.

I am the Strategy and Productivity Manager of YIT Slovakia

Describe what your company does in a single sentence.

YIT Slovakia specializes in the development and construction of residential and administrative real estate, leveraging global expertise and local market knowledge to create high-quality projects in Bratislava.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Touch4IT to accomplish?

• Develop a custom solution within Power BI, as this type of chart was not natively available
• Enable the transition to Power BI while ensuring compatibility with a custom planning solution
• Create a flowline diagram report directly in Power BI

SOLUTION

How did you find Touch4IT?

Referral

Why did you select Touch4IT over others?

• High ratings
• Great culture fit
• Referred to me
• Comprehensive and well-executed project approach

How many teammates from Touch4IT were assigned to this project?

1-10

Describe the scope of work in detail. Please include a summary of key deliverables.

We started the cooperation with discussions with the Touch4IT team to refine the proposed solution and adapt it to our needs. Touch4IT team approached the project with a structured process, divided into four main phases:

· Data source connection (Microsoft Project Web Application) and data validation

· Data processing in Power Query - cleaning and transforming the data into the required structure

· Custom visualisation coding in Deneb (MS certified visual) using Vega-Lite

· Iterative Feedback & Refinement – Incorporating our feedback and making final adjustments

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The main added value of the final outcome was the delivery of an interactive, user-customizable cycle diagram report in Power BI that improved our construction planning. The final product met all our requirements and objectives, with iterative adjustments made based on our feedback. Key benefits for our company are:

- Independence from our outdated software – A complete transition to Power BI without needing to rely on the old system.

- Data centralization – All information, including the cycle diagram, is now available in Power BI.

-Improved planning – we are able to identify deficiencies, monitor deadlines, and capacity tracking.

-Interactive visualization – Enhanced report usage, improved clarity, and the ability to deeply explore the data.

Additionally, small but impactful functionalities were introduced to enhance usability, adding great value to our daily operations.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Our needs and requirements were fully met, and the final solution was delivered on time and within the agreed budget. Our feedback was actively incorporated and considered throughout the process. Overall, we’re pleased with our collaboration. The delivered results met high-quality standards and aligned with the agreed timelines. Effective communication and ongoing discussions played a key role in ensuring the smooth execution of every step.

What was your primary form of communication with Touch4IT?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Touch4IT's expertise in the BI field, particularly in Power BI, was very impressive to us. Their willingness to propose multiple alternatives and approaches when solving problems demonstrates that they are true experts in the Business Intelligence domain.

Are there any areas for improvement or something Touch4IT could have done differently?

No, there were no issues or complications throughout the project.

BACKGROUND

Please describe your company and position.

I am the TQP Manager of GreenChem Holding B.V.

Describe what your company does in a single sentence.

GreenChem is a leading manufacturer and distributor of AdBlue across Europe. Many trucks, cars,off-road equipment and Agricultural machinery, are using ISO high quality AdBlue from GreenChem today. GreenChem’s brand values are: Efficient, Quality, Solutions for You, the customer! We always strive to be the best in what we do and offer our customer’s Operational solutions, from which they can benefit every day. Such solutions for example, include the Distribution of AdBlue, a variety of Bulk Dispensing systems, Service Contracts, Flexible finance packages, Deliveries of pre-packed products such as 1,000 litre IBC’s, Drums Canisters, and other tailor- made solutions. GreenChem as part of AgroFert Holding also distributes Automotive Urea on a global scale. AgroFert Holding employs more than 25, 000 people in Europe and includes, amongst many other business ventures, Europe’s leading high quality UREA producing companies.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Touch4IT to accomplish?

• To create a mobile application that quickly presents our products to customers.
• To develop a mobile app that our salespeople can use effortlessly and quickly to create price quotes for customers.
• To build a custom app with AR technology that allows our products (stations) to be displayed in 3D directly in the customer's space.
• To have universal solution of the app - having multiple language mutations

SOLUTION

How did you find Touch4IT?

Online Search

Why did you select Touch4IT over others?

• Close to my geographic location
• Pricing fit our budget
• Good value for cost

How many teammates from Touch4IT were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We began our collaboration by providing blueprints of our stations (our products). Touch4IT specialists used these blueprints to create 3D models for the mobile application. They designed the app, planned its complete architecture, and managed its development from start to finish. They implemented a markerless AR solution that requires only scanning the space — no physical marker is needed — to place a 3D model. We were truly excited and grateful to have a tech partner who prioritizes software quality and cost-effectiveness and considers usability and technological innovation.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Number of users - our sales guys using the GreenChem AR App in the field, and afterwards response rate and ourcome from our potential customers.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Communication with the Touch4IT team was seamless on our end. They regularly informed us about the project's progress, including the design and application development, and when we could expect further outputs and similar updates. Deadlines were always met, and if anything arose that delayed progress, they always informed us on time, and we discussed everything together.

What was your primary form of communication with Touch4IT?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I like the way company tries to adapt and always find solution to run the delivered App on all new devices by still supporting the older hardware. To find and deliver express updates for all platforms - Google-Andorid  & Apple-Mac

Are there any areas for improvement or something Touch4IT could have done differently?

We perceive the collaboration positively and have no suggestions for improvement. Touch4IT is a highly innovative company that keeps up with all tech trends and can help clients design a practical, efficient product that delivers the value the client needs. That was precisely the case for us.

BACKGROUND

Please describe your company and position.

I am the Strategic Agenda Coordinator of GLOBSEC

Describe what your company does in a single sentence.

GLOBSEC is a global think-tank with local offices in Bratislava, Brussels, Kyiv, Vienna, and Washington D.C. committed to enhancing security, prosperity and sustainability in Europe and throughout the world. Its mission is to influence the future by generating new ideas and solutions for a better and safer world. We believe we can change the world by putting together the right stakeholders at the right time for a free exchange of ideas.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Touch4IT to accomplish?

• Modernize the web portal while preserving all the content that has been published so far.
• Improve content filtering and searching, enhance the pages about events organized by GLOBSEC, and improve the pages about GLOBSEC.
• Implement a live feed on the pages and enable adding links to the live feed with new content.
• Customize the administration according to different types of content.

SOLUTION

How did you find Touch4IT?

Referral

Why did you select Touch4IT over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Touch4IT were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

At the very beginning, we sat down with the Touch4IT team for an initial workshop, which they led, helping us transform all our goals and requirements into a tangible solution. They then proceeded with the complete design and development phase, at the end of which we received a fully functional and comprehensive web portal. Additionally, their specialists taught us how to work with web administration, so we could effortlessly manage, update, and modify the content.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The main outcome for us was the delivery of a functional web portal with the detailed requirements and objectives we had for the Touch4IT team. Based on our feedback, the final adjustments were made, and the completed portal met all the necessary criteria.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their team coordination and communication with us regarding their progress and work updates were seamless. We always had all the information on time, and the deliverables were provided as agreed. Everything worked as it should. If any ad-hoc requests arose on our side, we discussed them immediately, and they incorporated them as needed.

What was your primary form of communication with Touch4IT?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about Touch4IT was their exceptional blend of professionalism and friendliness. Their team consistently went above and beyond to ensure our needs were met, combining technical expertise with a genuine commitment to customer satisfaction. This unique balance of top-tier service and a personal touch truly sets them apart in the industry.

Are there any areas for improvement or something Touch4IT could have done differently?

On our side, there is nothing that we found unsatisfactory, non-functional, or problematic in our collaboration with Touch4IT. We truly rate it as excellent, and their services are of a high standard.

BACKGROUND

Please describe your company and position.

I am the Chief Operating Officer, Head of Product of VideoBomb

Describe what your company does in a single sentence.

We enable companies to create their own digitally immersive experiences in less than an hour using the power of computer vision and AR.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Touch4IT to accomplish?

• technical architecture and project management
• AR and neural network research and development
• MVP development of an efficient and cost-effective computer vision and AR technical platform

SOLUTION

How did you find Touch4IT?

Referral

Why did you select Touch4IT over others?

• High ratings
• Great culture fit
• Referred to me
• Company values aligned
• Very skilled in a very new technology (XR/webAR)

How many teammates from Touch4IT were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The first stage of the process was product specification - together with the Touch4IT team, we examined our previous solution and collaboratively defined a new MVP product: a native mobile app for electric vehicle charging. The second stage involved the UX/UI design phase. Following that, the Touch4IT team commenced native mobile development for both iOS and Android platforms. 

We are currently still working together on the application's development, and the Touch4IT team also provides ongoing support with guaranteed availability. The entire process was suggested and designed by our company.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Thanks to our tech partner - Touch4IT - we were able to successfully plan and execute global campaigns for our major clients. The latest campaign was for the Nashville Predators, Dr. Pepper, and Kroger. With our cutting-edge AR technology, customers could scan a package of Dr. Pepper's new beverage and gain access to exclusive video content with special features. 

The campaign was promoted through the NHL Nashville Predators official website. One of the campaigns was also a campaign for Papa Johns and Netspend plunged into augmented reality (AR) through an eGift promotion in partnership with Shaq’s Fun House presented by Netspend. Consumers learned about the campaign courtesy of the Instagram hub hosted by basketball great Shaquille O’Neal. Because the Papa Johns/Netspend promotion used WebAR technology, consumers didn’t have to download an app to trigger the augmented experience. They also didn’t need any additional hardware, like a VR headset. They see the dollar bill come alive directly on their phone screen.

Thanks to our tech partner - Touch4IT - we were able to successfully plan and execute global campaigns for our major clients. The latest campaign was for the Nashville Predators, Dr. Pepper, and Kroger. With our cutting-edge AR technology, customers could scan a package of Dr. Pepper's new beverage and gain access to exclusive video content with special features. The campaign was promoted through the NHL Nashville Predators official website. 

One of the campaigns was also a campaign for Papa Johns and Netspend plunged into augmented reality (AR) through an eGift promotion in partnership with Shaq’s Fun House presented by Netspend. Consumers learned about the campaign courtesy of the Instagram hub hosted by basketball great Shaquille O’Neal. 

Because the Papa Johns/Netspend promotion used WebAR technology, consumers didn’t have to download an app to trigger the augmented experience. They also didn’t need any additional hardware, like a VR headset. They see the dollar bill come alive directly on their phone screen.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The collaboration between our teams was excellent, as we greatly value active communication and feedback. Thanks to these factors, we were able to proactively anticipate and address any potential risks. We are extremely satisfied with the cooperation and solely focus on the positive outcomes it has brought to both our company and our customers. 

Touch4IT is extremely responsive, organized, detail-oriented, asks critical and thought-provoking questions, and is mindful of budgetary constraints. Of all development partners and consultants, they were without question the most organized and most satisfying relative to our goals.

What was your primary form of communication with Touch4IT?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The company is extremely organized and remains engaged and constantly updating you via Slack daily. Additionally, their level of productivity and product output is quite incredible given that our product is the first of its kind, leveraging and splicing various dev languages and design components that had not knowingly even been done before -- blending 2D and 3D. Furthermore, it is way easier for a dev team to work with a large company that has a massive budget. 

For those startups like us with a razor-thin budget, it truly takes a masterful and coordinated team like Touch4IT. Above all else? Their friendly culture and openness to change were impressive. They continually adapted as our roadblocks and issues evolved. This was the difference-maker for us and kept us afloat.

Are there any areas for improvement or something Touch4IT could have done differently?

We are pleased with our cooperation and satisfied with the solutions delivered by the company, including their communication. We have not identified any areas where we could have done things differently or improved. The only thing that we would have done differently is met them in person sooner! Their CEO Matej is such a dynamic, personable leader.