Touch4IT

BACKGROUND

Please describe your company and your position there.

Our spinoff sister company SKIWISE provides a modern system solution for ticket sales in ski and mountain resorts with the focus on maximizing the share of customer registrations and identified revenue. My position is CFO in SKIWISE.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Touch4IT, and what were your goals?

Based on previous good experiences, we approached Touch4IT as a technology partner to help us create a modern, custom software for the Annaberg ski resort and launch it for the first season.

Ski resorts represent a sphere that is very popular in the winter holiday season. Still, it is a sphere with a very low level of digitization or tracking of visitors' journeys, too. And our goal was (and still is) to change that. To bring innovative software to this area to help them partially automate ticket sales and increase sales (and thus center attendance). To help them better tailor their services to customers and increase their satisfaction.

SOLUTION

How did you select this vendor and what were the deciding factors?

As I wrote before — we chose Touch4IT based on our good previous cooperation. We knew their way of working and the quality of the outputs, so we knew that they would be a good choice for this project as well.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Touch4IT was helping us from the first step — from the definition and specialization of the entire product. They took it all under their roof: they selected the hardware for the kiosks, created the design for the kiosk and e-shop, and then developed it.

They redesigned the entire (current) purchase flow in order to make the new flow better and more intuitive for all visitors. They took care of the complete infrastructure of the whole solution — putting the device in operation, interfacing with the POS system, with the financial management, etc.

They covered all spheres: frontend, backend, devops and infrastructure. So, they've developed a system consisting of several smaller system parts. Some of them are also cloud based (kiosk, backoffice, e-shop, cash register, etc.).They helped us with support and maintenance throughout the first season.

We have created the kiosk system, through which a visitor of the ski resort can easily and quickly buy a ticket via a charge card, pay by card (or they can also pay in cash) and just enjoy their stay at the resort.

How many people from the vendor's team worked with you, and what were their positions?

From our side, it was our CEO, CFO, Product Manager, Project Manager, and Engineer responsible for the infrastructure. From the side of Touch4IT it was their Project Manager, Frontend Developers, Backend Developers, DevOps Engineers, UX/UI Designers, and Software Engineers (infrastructure), but also one of their Executive Directors, who had a great impact on the overall process.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

This software solution improves the entire ticket purchase flow in the ski resort. It helps to monitor customers and their journey, their behavior and adapt the provided services to their needs. We have already implemented this full-fledged and functional software in the Lipno recreation center.

Describe their project management style, including communication tools and timeliness.

We rate it very well. The communication was on a regular level and we were always informed about everything. We knew exactly what stage the project was in, what we had done and what awaited us.

What did you find most impressive or unique about this company?

For us — as a client — it was great to find a technology partner who can handle everything for us: from design, through development to system support. It is a huge added value for us.

Are there any areas for improvement or something they could have done differently?

Together we have created a quality digital product (custom software), which is fully functional and used in ski resorts. In the future, if it needs to be updated or improved, we will definitely contact Touch4IT again.

BACKGROUND

Please describe your company and your position there.

We are the Czech branch of the Ferrero Group—a multinational manufacturer of branded chocolate and confectionery products, and the second largest chocolate producer and confectionery company in the world.

We have a strong global presence and Ferrero products are present and sold directly or through authorized retailers in more than 170 countries belonging to the entire international community. My job position is Area SAP Project manager with focus on region Europe Multi-country and business oriented IT projects.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Touch4IT?

We have hired Touch4IT with a request to design and develop an innovative software solution—a complex system for managing our company’s whole product range.

The software solution was meant to save time and resources, and streamline product management processes. We needed to create a central hub, interconnecting data from different departments in our company. So basically, to put all the information about our product portfolio in one (digital) place.

SOLUTION

How did you select Touch4IT and what were the deciding factors?

Company Touch4IT has won our internal tender. We were impressed mainly by vast references for functionally similar projects.

Describe the project in detail and walk through the stages of the project.

In the beginning, we sat down together at the same table—the Ferrero team and the Touch4IT team—and defined a product that would meet all our needs and requirements. And this product is our Portfolio Management System.

Subsequently, the design phase began, during which we received ongoing results and were thrilled with how Touch4IT designers were able to design such a clear and intuitive system. After the design was completed, the development phase began, resulting in the completion of the first version of our portfolio system.

We are constantly improving it and Touch4IT developers are managing the complete support and maintenance for this technical solution.

How many resources from the Touch4IT team worked with you, and what were their positions?

The cooperation from our side was our Area SAP Project manager and from the side of Touch4IT—one of their CEOs, project manager, the developer team and the design team.

Our cooperation was—and still is—very good and it can be seen that the Touch4IT team works well, they know each other and know exactly what and how to do it.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The biggest added value is that we are now able to work very efficiently through all our departments. All the data and parameters about our products and product lines are now in one place and if necessary, we can easily view, filter and export them to the required format and grouping.

For example, when our business department needs to create a specific price offer for a client, through our Teamfolio it can easily select the specific products needed for the specific market.

How effective was the workflow between your team and theirs?

Our project was—and still is—managed at a highly professional level. Every decision is preceded by face-to-face meetings between our team and the Touch4IT team, so that we agree on everything and consequently they set the plan for all tasks.

What did you find most impressive or unique about this company?

It is a company full of experienced professionals who do a really good job. They advise and guide us well in what we want and need. We thought it would be difficult to find a solution that would suit our needs, but they understood us very quickly and helped us come up with and develop a quality single operation management system.

Are there any areas for improvement or something they could have done differently?

We are continuously working on the software, upgrading it, improving and adding new features.

BACKGROUND

Please describe your company and your position there.

Our company DIPLOMAT DENTAL s.r.o. is a world-renowned producer of dental chairs, units and stools with more than 60 years of manufacturing history. We have a solid reputation as a top manufacturer and an established business philosophy where the customer’s satisfaction is viewed as a fundamental principle.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Touch4IT, and what were your goals?

We have addressed Touch4IT specialists with a request to develop innovative software for a dental unit control. The application was meant to replace the original control panel and offer new and innovative functions, unifying the controls for doctors and thus making their everyday work easier.

SOLUTION

How did you select this vendor and what were the deciding factors?

When we entered the phase of selecting the right company to develop the application for dental unit and dental chair control, we got a recommendation from a company to contact Touch4IT. We have contacted them and already after the first talks we knew that found the right partner.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

During the first meetings with Touch4IT we described our vision and ideas and showed them the original control panel, that was to be replaced with the new software solution. Gradually we have entered the UX/UI design phase, in which we have collaborated with the third part on the overall concept of the app.

After the design phase we entered the development phase - the development of a native application for dental unit control. Touch4IT developers have programmed a library that controls the overall communication between the dental unit and the application.

Apart from that, the application also communicates with the admin interface and is synchronized with internal information system (ERP). We are currently still working on new features and upgrades. Touch4IT has also created a separate native mobile app for us that has improved the functioning of the overall software solution. Through this app service technicians are able to get quick feedback or report any kind of malfunction on dental chairs or units and send the complaint directly to us.

How many people from the vendor's team worked with you, and what were their positions?

The cooperation from our side was our CEO, product owner and R&D team and from the side of Touch4IT - one of their CEOs, project manager, developer team and design team. Although there were a lot of people involved, the communication was always great and there were no misunderstandings at all.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The controlling application that we are developing with Touch4IT is the key element of our dental chairs. It's a fantastic innovation, that brings a lot of useful advantages for the dentists and makes their work easier and more efficient. Therefore, this is a huge step forward. The product won several awards, including Red Dot award and IF award.

Describe their project management style, including communication tools and timeliness.

Our project was - and still is - managed on a highly professional level. Every decision was preceded by face to face meetings between our team and the Touch4IT team, so that we would agree on everything and consequently they would set the plan for all tasks.

What did you find most impressive or unique about this company?

We saw from the beginning of our cooperation that Touch4IT is a very well-organized team of skilled and ambitious people, who know what they are doing. Anything that comes from their side is always planned in detail and managed well. They are always ready to help and give useful advice. Due to this, the whole project is moving further and currently the application does not have an equal competitor on the market.

Are there any areas for improvement or something they could have done differently?

No that i can think of.

BACKGROUND

Please describe your company and your position there.

I am the CEO of FITBOOK company and we are working on a fitness social network named go2gym, we have also a location in Los Angeles.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Touch4IT, and what were your goals?

We hired Touch4IT for web and mobile development for our go2gym project. Our goal is to launch our project to the whole world and make it world famous as it is a very useful tool for people who want to live a healthy life.

SOLUTION

How did you select Touch4IT and what were the deciding factors?

I found them through my ex classmate from grammar school and for that time they were the only IT company who were providing mobile development for IOS and Android and I also liked their customer support and their high level approach.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Project steps:

• Consultations, technical specification
• Web design and clickable design prototype
• Web development
• New iterations of web
• Cross-platform mobile applications for Android and iOS
• Project support and maintenance + hosting

Website go2gym.today was developed in Yii2 PHP framework with the responsive support of bootstrap.

Development took 1500 hours, result is social network for everybody interested in sports and gyms.

How many people from the vendor's team worked with you, and what were their positions?

There were so many people, who worked with me, designers, project managers, developers and I also worked with the CEO's of the company.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

As the project is still in the phase of development it would be early to talk about the outcomes of the project.

Describe their project management style, including communication tools and timeliness.

The project management was great, they met deadlines and never had unexpected turn overs.

What did you find most impressive or unique about this company?

Whenever I had any issue to solve, so they were available and solved it without any problems.

Are there any areas for improvement or something they could have done differently?

The quality of work was great, even they met deadlines, sometimes happened that something was done later or took more hours as we expected, but when you are developing a social network so it is understandable that it can happen.

BACKGROUND

Please describe your company and your position there.

Established in 2015, the Slovak company Ecocapsule® designs and produces the self-sustainable, mobile microhome of the same name. Equipped with solar panels and a wind turbine for harvesting energy, it can also harvest rain water, as well as filter water from natural sources. This makes Ecocapsule® a truly off-grid home, allowing people to live far from civilization, practically anywhere. Ecocapsule® is a multipurpose unit, which can be used as a house, caravan, houseboat, hotel, research station etc. I work as the Co-CEO of the Ecocapsule company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Touch4IT?

We have hired Touch4IT to create an app in augmented reality for us. We needed a tool for our potential clients, so that they could experience our product - Ecocapsule, its dimensions, design, placement in real environment from the outside, as well as inside. This was to be an important marketing and sales tool for us.

What were your goals for this project?

We wanted to offer our potential clients to have a first-hand virtual experience with our product, so that the would be more likely to step to the next level of the sales process.

SOLUTION

How did you select this vendor?

A year prior to the start of the project, we have been contacted by Touch4IT with an offer of a cooperation and presentation of their services. We were intrigued. We have been in touch ever since and after seeing and experiencing several of their projects, we chose them.

Describe the project and the services they provided in detail.

Touch4IT have basically walked us through the whole process. From planning, through designing, to development. We had several meetings where we discussed our expectations and how they could be fulfilled. We were presented with the technology available which has helped us in the decision-making process. After that we have been active as a partner during the whole design phase. After development, we were given a functional prototypes for testing. During the whole process, the Touch4IT team was extremely helpful and insightful. The result is a great, functional app.

What was the team composition?

From our side, it was our CEO and our Creative Communication Director, from the side of Touch4IT is was one Project Manager, one Designer, but also one of their Executive Directors, who has had a great impact on the overall process.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The impact of the Ecocapsule AR App is great. We are offering it to our clients worldwide, so that they can get a better picture and experience about our product. We always use the app wherever we go – fairs, exhibitions, etc. Also, the app was used on numerous occasions by the Ambassadors of Slovakia all over the world, when presenting the best products and companies from Slovakia.

How was project management arranged and how effective was it?

The project was managed extremely efficiently. We were updated about everything important which has allowed us to take part on the process. No unnecessary meetings, just relevant information, always on time.

What did you find most impressive about this company?

There were several things that we liked. One – it’s a one-stop shop, so you don’t have to deal with several companies on one project. Two – they have a great team of professionals. Whether it’s in management, design, or development areas—their products speak for themselves.  And three – the communication was always very pleasant, informal but always kind.

Are there any areas for improvement?

Not thank I can think of.

BACKGROUND

Please describe your company and position.

I am the CEO of KASYS

Describe what your company does in a single sentence.

Automatic storage system,safety barriers and ergonomics maths.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Touch4IT to accomplish?

• storage software
• price offer app

SOLUTION

How did you find Touch4IT?

friendship

Why did you select Touch4IT over others?

Great culture fit

How many teammates from Touch4IT were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

integration of our automated warehouses with our customers' software

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

satisfied customer

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their respond every time on time. Everything was great, and the delivery of the software was before schedule. 

What was your primary form of communication with Touch4IT?

In-Person Meeting

What did you find most impressive or unique about this company?

patience and communication

Are there any areas for improvement or something Touch4IT could have done differently?

no

BACKGROUND

Please describe your company and position.

I am the Director of Population Health and Analytics of BigHeart

Describe what your company does in a single sentence.

 BigHeart equips trusted nonprofits, faith-based organizations, and caregivers with a secure engagement platform that drives equity across health, wealth, education, and opportunity.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Touch4IT to accomplish?

• Drive platform development by improving frontend and backend capabilities, adding new features, and developing native mobile apps for iOS and Android using cutting-edge technologies and frameworks.
• Develop integrations with other healthcare and reporting systems (e.g. hospital systems, prescription ordering systems, insurance eligibility systems, payment systems like Stripe).
• Expand our platform from digital learning and virtual community tools into a comprehensive suite (EHR, telemedicine, crowdfunding/donations, to‑dos, analytics dashboards, integrated contact center, and BI reporting).
• Enhance product design, improve user experience, and make the platform more intuitive with a visually appealing, streamlined interface.

SOLUTION

How did you find Touch4IT?

• Referral
• Global Vendor Evaluation

Why did you select Touch4IT over others?

• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Touch4IT were assigned to this project?

Other 15-25

Describe the scope of work in detail. Please include a summary of key deliverables.

Touch4IT has co‑architected, designed, and developed the BigHeart platform across web and native iOS/Android apps; modernized our Admin Console and EHR portal; implemented secure data integrations (SFTP, REST/Webhooks), analytics (Databricks + Power BI), and CI/CD pipelines; and supported continuous releases (90+ versions) spanning UX research through cloud DevOps.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• 16 million+ members engaged across programs, webinars, telehealth, 
• Over 30,000+ community and faith-based nonprofits onboarded to the platform 
• Over 25+ customized private/white-label apps created and deployed to iOS, Android, and web applications 
• HIPAA-compliant telemedicine and electronic health record portal deployed 
• Operational dashboards and customer reports developed in databricks, and Power BI for QA, operational efficiency, claims billing, and Medicaid service delivery reporting to HFS 
• API integrations to CPOE (prescription, lab, and radiology order management) systems, Admissions/Discharge and Transitions of Care (ADT) HL7 feeds, multi-channel contact center reporting, remote patient monitoring device systems, and payment systems (Stripe) 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Mission-driven partnership; anticipates needs; fast issue resolution; stunning design; security/accessibility/scalability baked in.

What was your primary form of communication with Touch4IT?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Touch4IT behaves like a true product partner, not just a vendor. They consistently anticipate needs, frame options with clear trade-offs, and come back with pragmatic, elegant solutions. Design quality stands out — research-to-prototype cycles are fast, accessibility is considered up front, and the UI consistently feels polished and purposeful. Engineering is disciplined: secure-by-design practices, thoughtful data models, robust CI/CD and QA, and proactive monitoring mean we get speed without surprises. Their security posture and compliance mindset gave us confidence to scale in healthcare contexts. Communication is exemplary, characterized by predictable weekly rhythms, crisp status notes, rapid turnaround on blockers, and transparent risk surfacing. They work seamlessly across time zones while feeling like an integrated team. Finally, breadth under one roof (UX, web, mobile, data/BI, DevOps, data engineering, BI) reduces handoffs and accelerates delivery. It’s rare to find a team that can move this quickly while maintaining this level of craft and reliability.

Are there any areas for improvement or something Touch4IT could have done differently?

 No significant areas for improvement identified to date.

BACKGROUND

Please describe your company and position.

I am the co-founder of FLOMONI

Describe what your company does in a single sentence.

Innovative platform FLOMONI, where customers can order products from various flower shops. These can be picked up in person, delivered to an address, or, in the case of funerals, delivered directly to the funeral or funeral home.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Touch4IT to accomplish?

• Create a modern and clear marketplace for purchasing products from various local flower shops with comprehensive filtering by extensive categories and conditions.
• Create a back-office portal for the administration of the marketplace - for managing sellers, their employees, couriers, delivery options, and products.
• Create a mobile application designed to notify and manage orders by the operations through printer devices.

SOLUTION

How did you find Touch4IT?

Referral

Why did you select Touch4IT over others?

Referred to me

How many teammates from Touch4IT were assigned to this project?

20

Describe the scope of work in detail. Please include a summary of key deliverables.

  In the beginning, we had several rounds of consultations with Touch4IT, where we presented all our goals and requirements, and together we defined the product functionalities. Subsequently, Touch4IT created a complete product development roadmap, detailed specifications, system architecture design, selected the technology, and informed us perfectly about everything, presenting it to us. Then they proceeded with the design, communicating every progress with us, and we provided some feedback until they created the final version of the marketplace, with which we were very satisfied. After the design, they moved on to the actual development until we received a product that met all our requirements down to the last detail.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

  For us, the main outcome is that we managed to turn our vision into a real digital product - a platform that brings together local florists and is gradually expanding across Slovakia. Our goal is to launch it, get it up and running, and ensure that this platform works effectively, allowing sellers to expand their services into the digital world.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

  We regularly communicated with the Touch4IT team, and they always kept us informed about the progress and the plan for the next steps. Whenever we had any comments or questions, we discussed them together, and any relevant feedback was promptly implemented. The work progressed on schedule, and the deliverables were provided when expected.

What was your primary form of communication with Touch4IT?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What I found most impressive and unique about this company was their exceptional communication skills, promptness, and flexibility. We were consistently impressed with how effectively they kept us informed throughout the process. Their prompt responses ensured that we could move forward without unnecessary delays, and their flexibility allowed them to adapt to our specific needs and changing circumstances seamlessly. Overall, their commitment to these qualities made our experience with them outstanding.

Are there any areas for improvement or something Touch4IT could have done differently?

  We are not aware of anything that we find unsatisfactory or would recommend improving. We continue to work with Touch4IT on enhancing the platform, they provide system maintenance for us, and the collaboration continues to be great.