Together

BACKGROUND

Introduce your business and what you do there.

I’m the head of product marketing at a UK-based fintech company that has a focus in the crypto asset space. We’re a wallet provider that works with custodial solutions.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Together?

We’ve only been in the market since 2018. Our business built a quick website using Wix to get us up and running. We needed to revamp the platform to appeal to our customer base.

SOLUTION

What was the scope of their involvement?

When I came on board, the team at Together was far along with developing the backend and designing the full layout of the website. All of the design work was done in InDesign. They transitioned the previous website to WP Engine. Their team also works on the navigation to suit marketing & lead generation purposes. While they’re still working on the website, their team has also worked on other projects for me.

What is the team composition?

I work with Cameron (Founder, Together). Ryan (Senior Web Developer, Together) and Will (Creative Director, Together) are also engaged with the development and design.

How did you come to work with Together?

My business had contracted Together to work on the website before I was hired.

How much have you invested with them?

So far, we’ve invested between £25,000– £26,000 (approximately $31,400–$33,000 USD) for all of the work.

What is the status of this engagement?

Our engagement with Together started in mid-July. There were several iterations of copy before design began in August 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The new website is significantly better. It resonates with our brand messaging, give us a storyline, and has a clean layout. The fact that we are working on other projects with them is a testament to how great our relationship is.

We’ve had a lot of personal feedback shared with us from clients and vendors. Right now, we’re in the process of pushing out our first campaign. We have organic finds at the moment. Everyone has been happy with Together’s work. We’ve made a few tweaks here and there, but there’s nothing negative to say. People like the clean look and navigation of the website.

How did Together perform from a project management standpoint?

Their team manages to stay on time while juggling other projects. We communicate through email, phone calls, and Slack. Their team lead and I exchanged numbers, so we touch base on the phone every now and then. Most of our communication is through Slack or email.

What did you find most impressive about them?

The team at Together has designed graphics for some major events. Everything they’ve created ties in nicely with the look and feel they’ve developed. The brand is carried across different marketing collateral and communications.  

Are there any areas they could improve?

No, not really.

Do you have any advice for potential customers?

Their team is great at understanding briefs and client needs. They can translate that into an expertly-designed website. Overall, the experience has been positive, and I have nothing negative to say. They were able to turn everything around in a tight timeframe. The team at Together handles work professionally while remaining supportive.

BACKGROUND

Please describe your company and your position there.

We're a challenger consultancy based in London. We partner with our clients to bring in digital expertise, offering Teams-as-a-Service solutions to businesses across the UK. I'm the in-house Marketing Manager, and I was the main point of contact on this project.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Together?

We recently underwent a business transformation from a recruitment business to consultancy. Due to this, we looked for an agency to help us rebrand our website to best represent our new business model and service offering. We needed a new design and a more robust, improved website, built on Wordpress.

We were looking for an agency that will give us a fresh new look, adjusted to attract our new target audience. However, we still wanted to maintain the style and the feel of our old design. The challenge was to maintain a perfect balance between the old and the new world.

What were your goals for this project?

It was important for us to find an agency based in London who would partner with us to fully understand our brand, creating a new website that kept the feel of our previous design but giving it a fresh new look in line with the new business style and our service offering.

We were looking for an agency who would provide design, development and copywriting help. We needed this project to fit into a predetermined budget, but we also wanted to ensure we had a direct relationship with the team we were going to work with.

SOLUTION

How did you select this vendor?

I found Together on Clutch.co. Based on their positive reviews, and a subsequent phone call, I invited them to meet with us. Out of three other agencies that were interviewed we picked Together based on their previous work and initial proposal.

They offered us instant solutions displaying a clear understanding of our brand and situation, gained from the earlier phone call – this set them apart from the other agencies we spoke with. Cameron has also offered us a very good timeline for the project. From the initial presentation to the proposal, everything impressed our team textually and visually.

Describe the project and the services they provided in detail.

Together offered to deliver our website with a focus on making it lightweight, high-quality and capable of consistently converting visitors to clients. The CMS was meant to be entirely custom-built, however in a way that allows for any developer to take over in future. We were working alongside Together team to plan and produce this site from the ground up. Together met with us and arranged conference calls multiple times to discuss the strategy and content of the website. They’ve provided us with:

• Messaging guidance
• Page-by-page content structure
• Core copywriting was done by our internal team, but the structure and final round was provided by Cameron from Together.
• Design and visuals:
  • High-fidelity wireframes
  • Complete site design
  • Custom graphics & iconography
  • Bespoke artwork/illustration
• Development & Deployment:
  • Complete responsive development
  • Bespoke CMS (Wordpress)
  • Animations & transitions
  • Event analytics installation (Google)
  • Install Meetup.com bespoke integration

What was the team composition?

We've worked closely with Cameron, Will and Ryan. I think there was one more additional contractor hired by Together, but I had no direct contact with him. I was the main point of contact on our side, but the senior team was also involved in a shared slack workspace where everyone could see and monitor all conversations. We had additional marketing team members join at the end of the project from our side, which helped speed up the last section of the delivery.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

After launching the website we noticed a sizeable increase in traffic. Together also made sure that there are no hidden fees and placed our hosting with the same company they use for their website. This allowed us to cut costs on hosting and security.

How was project management arranged and how effective was it?

Together team provide clear Gantt charts identifying a timeline for every stage of the project. We communicated via Slack. Sometimes communication could be improved. In particular, near the end of the project, we had to chase the Together team to ensure our questions and requests were responded to. However, overall, we were satisfied with their approach and how they communicated with us.

What did you find most impressive about this company?

Their design skill is their strongest suit. We also enjoyed working with the Together team. From the very beginning, Cameron has really impressed us with his approach to the project. He very quickly understood who we were and what we needed. His knowledge and experience made us feel like we’re in safe hands.

Are there any areas for improvement?

After launching the site, our team found some quality and usability issues that shouldn’t have got through Together’s testing stage. In the future they should consider testing the site more extensively before the launch. We would also appreciate a clear how-to booklet to their bespoke CMS.

BACKGROUND

Introduce your business and what you do there.

I’m a marketing consultant at ALSO Group, one of Europe’s largest IT distributors. We provide IT products and services to businesses in twelve countries. I manage my company’s service agreement with a multinational enterprise IT company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Together?

We needed to centralize our operations across the twelve countries that we’re active in. My company had multiple marketing campaigns and IT stacks, which made it difficult to control the consistency and timing of our digital marketing efforts.

We decided to launch a central campaign across all twelve countries. The campaign, which is behalf of the vendor whose service agreement I oversee, offers sales and tech training to businesses. Another agency created the campaign’s communication plan, style guide, and basic concept, and we hired Together to build a website. We wanted the website to serve as a central portal and create more consistency and control in the delivery of the campaign.

SOLUTION

What was the scope of their involvement?

Together designed and developed the campaign website in collaboration with my company’s creative services team. While Together conceptualized the design, my team wrote all of the copy for the site. Together developed the backend in such a way that enables users to create accounts and my team to track user activity, such as what pages they’ve visited, what they’ve downloaded, what training events they’ve signed up for, etc.

Currently, Together is expanding the site to include more features and functionalities.

What is the team composition?

Our primary contact is Cameron (Founder and Strategy Director, Together), who oversees account management and business development. We also work with Will (Creative Director, Together) on the site’s layouts and design concepts. Together brought on a backend developer specifically for our project, and I believe that this individual has joined their team fulltime. My team just began working with another Together designer on specs for the new content and functionalities that we’re building into the site.

How did you come to work with Together?

I found Together on Dribble while I was working for my previous company, and they helped that company with a rebrand and website redesign. When we began this project at ALSO Group, I knew Together was the right fit for the job based on our time scales and resources.

How much have you invested with them?

We’ve spent €40,000– €50,000 so far (approximately $45,000–$60,000 USD).

What is the status of this engagement?

Our work together began in January 2019, and it is ongoing. We hope to continue expanding on this engagement for the next six months, if not longer.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The project’s core metrics are signups and engagement. Our goal is to register 150 customers to the site, and we’ve gotten around 80 so far. This will continue to rise as we expand into different countries. Both the vendor and internal stakeholders are very pleased with the quality of the website. The quality is much higher than what my company is used to.

How did Together perform from a project management standpoint?

We have weekly progress meetings with Together. They’re accessible; if we have any problems, we can easily reach them. Their team is also flexible. Since we work with vendors, we often have to adapt to their requirements. Together readily adjusts to budget and scope changes.

They provide clear Gantt charts at every stage of the project. We communicate via Slack.

What did you find most impressive about them?

Together’s strength is design. The way they approach UI/UX challenges and interaction design has allowed us to deliver a great user experience to customers and fulfill the campaign’s goal.

Are there any areas they could improve?

When we launched the site, my team found quality issues that shouldn’t have gotten through Together’s QA process. However, once we raised these concerns, Together fixed them quickly. In the future, they might consider paying more attention to details and putting off launch until the product is thoroughly examined.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of flatfair. We replace expensive tenancy deposits with a tech solution that allows tenants to pay only any agreed damages at the end of the tenancy directly with their landlord.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Together?

We had a website but it was failing on my fronts for us based on the feedback we were getting. We decided to reimagine the entire site. We needed a website that would help us educate the market about something brand new. Replacing the traditional system of deposits to landlords for flat rentals requires educating tenants, landlords, and agents. Similarly, our product isn’t the easiest to understand so we needed to explain the benefits to each of those parties in a clear, coherent way.

SOLUTION

What was the scope of their involvement?

Together redesigned our website. They shared mockups and copy with us along the way and found an illustrator for us. They executed the full redesign within about two months. We’re now starting to work with them on a second version.

What is the team composition?

We worked directly with two colleagues, one on the technical side and one on the creative side.

How did you come to work with Together?

We contacted a number of web design agencies and asked them to pitch their ideas on how they would solve the problem of educating our market on a complex product. The goal was to have people understand a new way of doing things and how the software solution works with just a quick look through the site. Together’s pitch was closest to what we envisioned that end goal would look like—friendly and approachable but professional enough to project confidence about the product.

What is the status of this engagement?

We worked together from November 2018–January 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The website has been immensely beneficial for us. It was completed exactly at the time that we launched a marketing push here in the UK. They worked hard to get us to that deadline in time to meet our marketing needs. We have a lot of traffic to the site and have had strong positive feedback from customers, partners, and even people who aren’t in this industry and are just looking at the website for the sake of it. The site has received a lot of hype from the web development industry.

How did Together perform from a project management standpoint?

They used a project management tool to organize tasks. They gave us very specific timelines and deadlines for each section of the project and would update us if anything was running late or finished early. It was great having two counterparts because we always knew who we needed to work with and where we stood. They were hands-on, very approachable, and always available. Even months after we've completed the work with them, they still support us if we need anything. I'm very happy with the way that they work with us.

What did you find most impressive about them?

On a personal level, they’re decent human beings, which is always good when you’re doing business. With that foundation, it’s great to work together. They’re responsive, hands-on, and down to earth. They understand our restrictions and aren’t pushy in any way that isn’t beneficial to our business. I would highly recommend them.   

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of Metomic, a London-based technology startup. We provide easy-to-use tools for developers to comply with the GDPR and give consumers transparency and control of data.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Together?

Once we started earning more customers, we realized we needed a more robust, improved website that accurately represented the company. We decided to hire a company to design and develop our new platform as well as support our rebranding efforts.

SOLUTION

What was the scope of their involvement?

Together provided three main services. To start, we did a full rebranding exercise. They created our logo, color scheme, font, etc. Their team delivered a full package that includes everything we need to present our company online and in-person.

Once the rebrand was complete, Together moved onto designing our new site. They showed us exactly how each page on the platform would look and supplied a PDF displaying the new appearance. From there, they used their designs to develop the website from scratch. They created every page, including the home page, about us page, etc.

What is the team composition?

Will (Digital Director, Together) and Cameron (Co-Founder, Together) led their team through the rebranding and development processes. There were designers and developers involved, but my main points of contact were Will and Cameron.

How did you come to work with Together?

We discovered Together when we were researching other branding agencies. We thought their site was cool and relevant to our business, so we reached out to their team. After Cameron visited our office, we decided they were the best option for us from pricing and size perspectives. We were excited about the opportunity to work with a smaller team.

How much have you invested with them?

We spent £15,000 (approximately $19,800 USD).

What is the status of this engagement?

We worked together from January–March 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The project only recently wrapped up, so we don’t have hard metrics yet. However, they produced everything we asked for and more. The quality exceeded our expectations, and all the work was done thoughtfully and efficiently.

How did Together perform from a project management standpoint?

They were responsive around the clock. Even if we had small questions, they were available and willing to communicate. We appreciated their approach to interacting with our team and felt the level of communication was perfect. We would speak a couple of times per week during the engagement.

What did you find most impressive about them?

The level of attention they devoted to our team was reflected in the high-quality work they delivered. Especially considering the price point, they provided outstanding work and dedication to the project. We valued their willingness to listen to our feedback and to do whatever needed to be done to achieve success.

Are there any areas they could improve?

They delivered everything that we wanted, so there’s nothing I’d suggest they do to improve.

Do you have any advice for potential customers?

Be willing to dedicate time and attention to the engagement. Instead of just telling Together your needs and only checking in with them at the end, be present and involved throughout the process. They truly listen to feedback and care about the work.

BACKGROUND

Introduce your business and what you do there.

The Mindful Eye is a consultancy centered on applicational mindfulness to grow organizations, achieving personal fulfillment through the principles of mindfulness. I also work on mindfulness in technology, such as AI, machine learning, and other emerging high-tech technologies, the aim is helping humans become better at what they do, with the use of technology.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Together?

I wanted to connect three areas that were disjointed before—the mindfulness on social media, my speaking engagements about using technology to grow businesses, and a leadership book that’s going to be published later this year. I struggled to connect them in a single digital environment, to effectively communicate the overall vision and message.

SOLUTION

What was the scope of their involvement?

Cameron (Co-Founder, Together) listened to my vision, understood who I am, what my organization represents, and what its sense of purpose is. I really appreciated this level of understanding which could then transfer into the digital vision of the website.

They connected me to one of their best designers, who arrived at the essence of my organization through branding. They listened, empathized, and created storyboards. We went through two iterations on that and then refined it with a third one. It applies color in a way that conveys focus on serenity and peace.

We’re currently working on my digital strategy. We use digital channels to communicate what the organization’s about, to deliver the strategy, promote the book, speaking engagements, and showcase the values and principles.

What is the team composition?

I mainly interfaced with Cameron, his CTO, and the designer.

How did you come to work with Together?

I did my old website in Squarespace by myself, and it was an important part of my business. That made choosing a team difficult, but Together gave me confidence that they could deliver, and we connected well. I felt that they could capture the essence of what I wanted to do, and at the right price.

What is the status of this engagement?

They started work in October or November 2018, and we released it in January 2019. I’m currently waiting for funding to enable us to go to the next phase.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’ve done a stellar job of creating my branding and digital presence. I’ve been able to create awareness of my offering, and, as a result, I was booked as a keynote speaker at a FinTech conference. Anything I post on LinkedIn, that links to my website, gets 7,000–10,000 views. I’ve achieved all this without the site they worked on.

How did Together perform from a project management standpoint?

They have immediate responses. We use Slack for project-specific things like sharing files, and WhatsApp for general communication like site rollouts. They’re lean and incredibly responsive.

What did you find most impressive about them?

I’m someone who believes in values, and they have very strong ones. Their competencies are amazing, in terms of listening, empathizing, and connecting with me at a needs level. This wasn’t just a project for them; they really wanted me to succeed. Other organizations would’ve just done the work and given me the bill.

It’s never possible to scope out every single requirement. For example, I wanted to make sure that some of the pages on the site would be protected with a password, but I didn’t describe it well enough. They did it later, without adding any cost to it. A lot of people can do a good job, but, if they don’t listen, connect, and do it with heart, they might be the best designers and still fail.

Are there any areas they could improve?

There’s room for growth in terms of expanding their services. I would like to see them add things like Instagram management. We’ve talked about this, and I think they are considering it.

Do you have any advice for future clients of theirs?

Don’t be afraid to trust them, tell them your wildest dreams and biggest nightmares, and let them figure it out. They will be able to make it happen.

BACKGROUND

Introduce your business and what you do there.

I’m the founder and CEO of a swimwear company that’s been in business for about seven years.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Together?

We hired Together to redesign my company’s website.

SOLUTION

What was the scope of their involvement?

I wanted the website to go through a rebranding — the site needed to be more appealing to potential customers. Will (Creative Director, Together) led the redesign.

What is the team composition?

Will and Cameron (Strategic Director, Together) were my main points of contact.

How did you come to work with Together?

I searched online for small web companies. A smaller company's work is more personalized, and they would give my project the right amount of attention. After viewing and enjoying their work, I chose Together because they seemed friendly and easy to work with.

How much have you invested with them?

The project cost between £20,000–£25,000 (approximately $26,000–33,000 USD).

What is the status of this engagement?

We started working with Together in May 2018, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The website is completed with the designs I wanted. Their team continues to help with any changes and has been incredibly supportive. Working with their team is easy. Together is fantastic at what they do.

How did Together perform from a project management standpoint?

Cameron organized everything. He speaks to me daily about what’s going on. They deliver work on time.

What did you find most impressive about them?

Their team is quite small, so they can specialize in their skillset and give a lot of attention to projects.

Are there any areas they could improve?

No, everything has been excellent.

Do you have any advice for potential customers?

Customers should work with them closely. They should also store everything in email, so it’s structured.

BACKGROUND

Please describe your company and your position there.

Corker Outdoor Ltd is a family-run outdoor living center with 13 show gardens to showcase all of our products. We sell nearly all garden products except for plants. As the creative director, I’m in charge of design, branding, and marketing but am also heavily involved with business development.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Together?

Our previous website was becoming outdated, so we approached Together to create a new Magento website. 

What were your goals for this project? 

Our goal was to transform our boring, old website into something more inspirational. Rather than focusing on sales, we wanted to convey that we had so much more to offer in stores, including our family fun service, show gardens, and quality products.

SOLUTION

How did you select this vendor? 

We’d heard great things about them, and, after checking out their work, it was clear that their attention to detail was second to none. Following a separate successful project, we decided to engage them again for the new site. 

Describe the project and the services they provided in detail.

Together designed and developed a new Magento site that functions like a social lead platform. Customers could now interact with us online as well as in store. The site also features a lot of detail and crisp content, which allows customers to gather inspiration on garden care. This includes learning innovative tips from our landscape designers and browsing our quality products. 

What was the team composition?

I worked directly with Cameron (Co-Founder, Together) who served as our project manager. He’s a lovely, helpful person with great experience and knowledge of the industry. He really understood what we wanted to do with our website.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business? 

The project turned out better than I could’ve ever imagined. They completed the website, and we plan to go live mid-March 2019. So far, we’ve already received great feedback from our customers. People are super excited for our new, social lead platform—they’re able to get news, walk around our show gardens, buy products, and learn tips from our top landscape designers. 

How was project management arranged and how effective was it?

Having dealt with several agencies in the past, I’m confident that Together’s project management was the best we’ve ever seen. There’s no comparison. Cameron was outstanding at delivering deadlines and keeping us updated throughout the project.  

What did you find most impressive about this company?

I was most impressed by their understanding of the project. We only had to explain things once, and they understood us straight away. What’s more, their attention to detail was unbelievable. The final deliverables were absolutely outstanding; I’d never seen another company put together such fine finishes. 

Are there any areas for improvement?

No, from what I’ve seen, there are definitely no areas for improvement.

BACKGROUND

Please describe your company and your position there.

I’m the CEO of Brring, a software company specializing in conferencing and telephony software applications. Our company services clients in the financial services and telecom sectors.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Together?

We needed help creating a logo, brand, and website for our company. We also wanted a set of visual guidelines for both brand and product that eschew current trends and push the envelope.

What were your goals for this project?

We aim to become a well-known brand in our industry, so we wanted a level of visual flair and polish that goes beyond our competitors. We want to create a premium and approachable brand in an industry known to be fairly conservative.

SOLUTION

How did you select this vendor?

We shortlisted a number of agencies whose work we admired. Together's quote more than met our needs. We ultimately selected them based upon the strength of their past work and our rapport with their team. 

Describe the scope of their work in detail.

Together led us through everything from product and brand naming to color schemes and font style guides. We worked with them on logo design through a series of many iterations. They gave us options for the color, font, and logo mark. The process went from first requirements to final designs within two weeks. 

Together used the final logo designs to create stylistic guidelines for our corporate website. They also worked on the website UI/UX and the actual CSS code to tie the design together.

What was the team composition?

Our assigned account manager leads the communication with their designers and developers.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We won a number of design awards and successfully launched on Product Hunt. That generated significant industry buzz, which led to a number of pilots being engaged for our product. Together is incredible at thinking outside the box. They don’t come up with excuses when asked to take on problems beyond their usual field of expertise.

How effective was the workflow between your team and theirs?

Communication was excellent throughout. They respond promptly to any and all questions. They’re very attentive. We’re impressed with how quickly the designs were iterated, even sometimes delivering new design iterations overnight.

What did you find most impressive about this company?

Their level of commitment is so impressive. Their willingness to go above and beyond—and refusal to settle during the design process—blew us away. They always speak up if they see something that they think could contribute to or improve our project.

Are there any areas for improvement?

No, I can't think of anything.

BACKGROUND

Please describe your company and your position there.

I am the CEO and a co-founder of Edgefolio, a technology provider to the hedge fund industry.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Together?

Together is our go-to design agency for all of our branding, creative, and UI/UX tasks.

What were your goals for this project?

Our goals change based on the project or task. For our latest partnership, we hoped to customize and further enhance the UI on our investor-facing product and align it with a client’s brand and style guidelines.

SOLUTION

How did you select this vendor?

Our head of product interviewed a shortlist of three vendors. We awarded the work to Together based on a thorough review of their processes and their pitch to our team.

Describe the project in detail.

The existing interface for one of our enterprise solutions allows users to access select hedge fund data. Together’s team sat in on client calls, ran workshops with the team, and learned how the client would be using the tool in their particular setting. Together then worked with our engineers to scope and finalize what the delivery to the client would look like. Following the design work, we received approval of the functionality from the client’s business team, along with confirmation from the client’s design team that Together’s work fell within their brand and style guidelines.

What was the team composition?

We work alongside Cameron (Co-founder, Together) and Will (Digital Director, Together).

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Together’s team was able to secure client approval from a functionality and design perspective. This allowed me to finalize the project’s scope, agree on a price, and sign the contract with that client.

How effective was the workflow between your team and theirs?

We worked very well together. They produced a timeline and a Gantt chart at the start and kept me updated on their progress using Slack multiple times a day.

What did you find most impressive about this company?

They are the best in their class. The output was of very high quality and standard. They have a likable team of talented professionals.

Are there any areas for improvement?

No, they met all of the project’s requirements.