Tigren

BACKGROUND

Please describe your company and position.

I am the Managing Director of Marginframe co., ltd

Describe what your company does in a single sentence.

With our experienced developers, you will be fully equipped with the most competitive instruments to engage and to lead the global market. We can get the best of both world; offline operation and online penetration, into your business process

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tigren to accomplish?

• We hired Tigren to support our web development needs, particularly for projects based on the Magento platform. Our objective was to find a skilled and responsive team that could help us build, maintain, and improve our eCommerce website efficiently, while meeting both technical and business requirements.

SOLUTION

How did you find Tigren?

Online Search

Why did you select Tigren over others?

• Close to my geographic location
• Pricing fit our budget
• Good value for cost

How many teammates from Tigren were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Tigren was responsible for the end-to-end development and ongoing maintenance of our Magento-based eCommerce website. The scope of work included front-end and back-end development, performance optimization, custom feature implementation, third-party API integrations, bug fixes, and regular security updates.

Key deliverables included:

• Development of custom Magento modules tailored to our business needs
• Responsive front-end design adjustments for better UX/UI
• Integration with external services such as payment gateways and ERP systems
• Ongoing support for troubleshooting, version upgrades, and performance improvements
• Consultation on best practices for scalability and long-term site stability

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our collaboration with Tigren led to several measurable improvements. Most notably:

• Website performance improved significantly, with page load times reduced by over 40%, resulting in a smoother user experience.
• Conversion rate increased by approximately 20% after key UX/UI enhancements and technical optimizations were implemented.
• Development turnaround time shortened, allowing us to launch new features and promotions faster than before.
• System stability and uptime improved, thanks to proactive maintenance and code quality assurance.
• These outcomes directly contributed to higher customer satisfaction and better overall business performance.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Tigren’s project management was structured, efficient, and highly responsive. They consistently delivered items on time and kept us informed throughout each phase of the project. Communication was smooth, with regular updates and quick responses to our questions or change requests. They were proactive in identifying potential issues early and flexible in adjusting to our evolving needs, which made the collaboration seamless and productive.

What was your primary form of communication with Tigren?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about Tigren was their combination of technical expertise and strong reliability. They consistently delivered high-quality work while maintaining clear and honest communication throughout the process. Their ability to understand our business goals, not just the technical requirements, made them feel more like a strategic partner than just a service provider. That level of trust and commitment is rare and highly valued.

Are there any areas for improvement or something Tigren could have done differently?

Overall, our experience with Tigren has been very positive. If there’s one area for potential improvement, it would be to further enhance proactive communication during complex or long-running tasks. While they were always responsive when approached, more frequent progress updates or early visibility on potential blockers would help streamline collaboration even further. That said, they’ve shown a willingness to adapt and continuously improve, which we greatly appreciate.

BACKGROUND

Please describe your company and position.

I am the Co-Founder of Crown Security Products

Describe what your company does in a single sentence.

Online retailer specialized in Biometric Time Clocks for small and medium businesses.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tigren to accomplish?

• Improving the design of the website
• Upgrading Magento platform to the latest version

SOLUTION

How did you find Tigren?

• Online Search

Why did you select Tigren over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Tigren were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Tigren was hired to upgrade our Magento website from v2.3.5 to latest version v2.4.6, which included updating the core of the website, update the main theme and third party extensions, fix any compatibility issues with the design and extensions. The scope of work also included developing and improving a custom module to better search customers for our sales team, and implement new Magento Extensions.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

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At the beginning of the project, Tigren deployed a TEST site, based on the initial version of our website. They gave me access to that TEST site so I could follow the progress and the work being done. The team manager Mark gave me daily and/or weekly update of the tasks being worked on/completed.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project was supervised by one manager Mark, who was very responsive, listened to our concerns or questions and reacted quickly when an issue occur. They delivered the final product on time. Mark was a real pleasure to work with, very competent and professional.

What was your primary form of communication with Tigren?

• Email or Messaging App

What did you find most impressive or unique about this company?

Tigren is one of the most professional company I had the pleasure to work with. From the first sale inquiry, to the writing of the work contract and the actual work done, everything was clear (no surprises_ and efficient. The project manager Mark went above and beyond to make sure everything went smoothly.

Are there any areas for improvement or something Tigren could have done differently?

I have been so impressed with the whole process while working with Tigren that I would not change a thing.

BACKGROUND

Please describe your company and position.

I am the I.T. Development and Operations Manager of Ski and Board Online, Plus Snow & Plus Outdoor

Describe what your company does in a single sentence.

Specialist e-commerce for Plus Size Ski, Snow, and Hiking Gear.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tigren to accomplish?

• Migration from Magento 1 to Magento 2
• Upgrade from Magento 2.3.4 to Magento 2.4.5
• Technical Issues

SOLUTION

How did you find Tigren?

Online Search

Why did you select Tigren over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Good value for cost

How many teammates from Tigren were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Magento 1 to Magento 2 Migration which included more than 50,000+ SKUs and 25+ third-party extensions. 
• Fixing all bugs and design issues that occurred due to the Migration. 
• Magento 2.3.4 to Magento 2.4.5 Upgrade

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Timely completion of the tasks in the set-out Sprints. 
• All bugs and design issues addressed quickly to reduce down-time. 
• Constant communication by the Project Manager regarding the project's progression. 
• Great availability to suit my timezone and needs for deployments.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, the project was delivered on time and Tigren responded to all issues in a timely and effective manner.

What was your primary form of communication with Tigren?

Email or Messaging App

What did you find most impressive or unique about this company?

The team has in-depth Magento knowledge and can fix bugs or issues, no matter how complicated.

Are there any areas for improvement or something Tigren could have done differently?

I have no complaints in terms of the project work. Earlier when I started working with them we had some sort of language barrier but it was resolved as the project continued and communication became stronger.

BACKGROUND

Please describe your company and position.

I am the Managing Director of Custom Computers & Technologies Limited

Describe what your company does in a single sentence.

We build & design custom desktop pcs and laptops for Gaming , Educational , Scientific & Business customers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tigren to accomplish?

• Build & Design eCommerce Website
• Connect our Site to Third Party Websites & Apps
• Improve the Mobile Design of our Website
• Install & Customise Third Party Extensions

SOLUTION

How did you find Tigren?

Referral

Why did you select Tigren over others?

• Good value for cost
• Referred to me
• Company values aligned

What was the size of Tigren’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We have worked with Tigren since 2015 and in that time they have designed our original Magento 1 website and following that they designed our Magento 2 website in 2020. Tigren also designed custom extension for us including the configurator extension which was the most important extension on our website. Tigren also provided us with problem solving as well as minor and major update and customisation service to our site and to third party extensions.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Yes

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We have always found Tigren to be responsive with quick replies to any questions and even quicker service when it came to time important updates.

What was your primary form of communication with Tigren?

Email or Messaging App

What did you find most impressive or unique about this company?

We have Tigren to be reliable and to their word throughout our eight plus years of dealing with them.

Are there any areas for improvement or something Tigren could have done differently?

We believe Tigren have taken the advice of their clients over the years and they have improved their service year on year.

BACKGROUND

Please describe your company and your position there.

We are a fresh, innovative and dynamic IT company. We supply a large range of computer products and services with the latest technology at the best value. We cater for individuals, small and medium-sized businesses, and corporate clients.

At www.i-tech.com.au, our bottom line isn't just about dollars and cents. It's about the people we do business with -- our customers, coworkers and community members. We have a long history of providing computing solutions built for business customers -- and we welcome the chance to share our story with you.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Tigren E-commerce Solutions?

We have being using magento for a number of year and are planning for our sites to upgrade from m1 to m2. After months of searching, we found Neo of Tigren to be very trust worthy and professional and fits out company culture.

What were your goals for this project?

Smooth transition from magento m1 to m2, plus on-going development and plug-ins for our site.

SOLUTION

How did you select this vendor?

We requested quotations from a number of companies, and selected very very carefully.

Describe the project and the services they provided in detail.

Magento m1 to m2 transition plus on-going development.

What was the team composition?

We spoke to a number of their team, both frontend and backend developers. All of them are very professional.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

They have provide a lot of positive inputs of how we could improve our site. They have also assured us with their professionalism that we could trust them for our on-going development work.

How was project management arranged and how effective was it?

With initial quotation and on-going communication. It was quite effective but we're not in the same country so the only way of communication would be via skype, email and conference.

What did you find most impressive about this company?

Their website is impressive, and so are their insights into Magento 2 migration processes.

Are there any areas for improvement?

I don't know them well enough to suggest yet.

BACKGROUND

Please describe your company and your position there.

I am the operations director for an international e-commerce business that sells branded and unbranded products on various online marketplaces.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Tigren E-commerce Solutions?

We hired Tigren E-commerce Solutions to develop a Magento website from scratch that was sleek and user-friendly. We also looked for someone who would provide marketing and promotional guidance.

What were your goals for this project?

We wanted to have a fully-functioning Magento web store that was fast and easy to navigate. We wanted the website to be designed to drive traffic to product pages and encourage online purchases. We also requested custom extensions and modifications, a solid foundation, and strong SEO drive.

SOLUTION

How did you select this vendor?

We initially searched for a UK-based Magento agency. After looking around, we read some positive reviews about Tigren and decided to reach out. The knowledge and expertise of Neo and his team at Tigren pleasantly surprised our team.

Can you go into detail about the services they provided and the scope of the project?

Before any work began, the project manager Neo, sent over a detailed worksheet including the costs and rough time until completion. The project started with the domain purchase and ended with the website launch. Neo helped us every single step of the way by giving us personal recommendations, advice, and expertise, which we are very grateful for. It is the reason we will stick with Tigren for our future Magento needs.

What was the team composition?

We only spoke with Neo throughout the project. He served as the liaison between our teams. This made the process smoother, ensuring there was no missed information or expectations.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

As a company, we created a website late. It was important for us to have the perfect website because it would become one of one primary revenue streams for both new and existing customers. Now, the website fits perfectly with our brand. It is responsive, the colors match and it is easy to navigate. Tigren explained every step of the way what was going to happen, and we are very pleased with the work and quality so far.

How was project management arranged and how effective was it?

Neo responded quickly to emails about project updates. I speak to him in the evening, weekends, and whenever something came up and he would always respond. We spoke exclusively through email.

What did you find most impressive about this company?

They went above and beyond what was originally agreed, some elements were needed and extra payment was needed. However, many extra helpful aspects were added to ensure a quality project. Tigren provided 24-hour support, Magento expertise, SEO, branding, promotional and marketing expertise. We even paid more than originally quoted because we were so impressed with the work completed by Tigren E-commerce Solutions.

BACKGROUND

Please describe your company and position.

I am the Partner of U.S Flag& Flagpole Supply

Describe what your company does in a single sentence.

Wesell flags and flagpoles.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tigren to accomplish?

• Migrate to the newest version of Magento

SOLUTION

How did you find Tigren?

Online Search

Why did you select Tigren over others?

Pricing fit our budget

Describe the scope of work in detail. Please include a summary of key deliverables.

Migrated our expiring Magento platform to the supported version.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We successfully began using Magento latest version.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything was delivered on time without a single issue.

What was your primary form of communication with Tigren?

Email or Messaging App

What did you find most impressive or unique about this company?

Responsiveness was Babove expectations

Are there any areas for improvement or something Tigren could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Director of Operations of an e-commerce furniture company.

Describe what your company does in a single sentence.

Ecommerce Furniture Company.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tigren to accomplish?

• Magento2 Customization
• Website Enhancement
• Maintain Platform Stability

SOLUTION

How did you find Tigren?

Other

Why did you select Tigren over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Tigren were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We've been working with Tigren and have found their expertise in Magento 2 (M2) to be exceptional. Their deep technical knowledge allows development work to be done efficiently, with minimal back-and-forth and fewer delays. This has made our experience with them far smoother and more reliable compared to other vendors we've worked with.

One of the biggest differentiators for us has been Tigren’s accuracy and consistency. We've encountered cost overruns and constant re-estimations with previous partners, but Tigren stands out for their clear, upfront communication and ability to stay on track with both timelines and budgets.

They are also incredibly responsive—always on top of things and ready to jump in when urgent issues arise. This level of reliability and professionalism makes them a trustworthy and valuable development partner. Highly recommended.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project led to several clear improvements: faster deployment times, reduced development revisions due to Tigren’s accurate execution, and fewer delays compared to previous vendors. We also saw greater platform stability, improved site performance, and fewer post-launch issues, which collectively resulted in a more seamless experience for both our team and our customers.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They consistently delivered items on time and were proactive in keeping tasks on track. We had regular weekly meetings to review progress, align priorities, and address any issues. Communication through Slack was prompt and efficient, allowing for quick clarifications and updates. 

What was your primary form of communication with Tigren?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about Tigren was their deep Magento 2 expertise paired with a high level of reliability. Unlike many vendors we've worked with, Tigren delivered consistently without unexpected delays or shifting estimates. Their ability to quickly understand complex requirements, respond to urgent issues, and maintain clear communication throughout made them a standout and trustworthy partner. 

Are there any areas for improvement or something Tigren could have done differently?

One area for improvement would be to slow down the pace of weekly meetings to allow for a more detailed review of each ticket item. This would help ensure nothing is overlooked and provide more clarity on progress and next steps. Overall, communication was strong, but a slightly more in-depth walkthrough during check-ins could further enhance alignment.

BACKGROUND

Introduce your business and what you do there.

I'm the director of GoFlex, a telecommunications company. We provide a premium SIM service that offers seamless, high-speed connectivity for Vietnamese travelers, along with 24/7 local-language support and transparent pricing.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Tigren?

We wanted to launch a website for our business, and we needed it to be clean, modern, optimized for speed, and user-friendly.

SOLUTION

What was the scope of their involvement?

Tigren was responsible for the end-to-end development of our Magento-based e-commerce platform, including UX/UI design, custom Magento 2 development, multi-language setup, and integration with a third-party eSIM activation system. Key deliverables included:

• Fully responsive website design
• Magento 2 store setup and configuration
• Custom product module for eSIM with region/country filters
• Integration with digital eSIM delivery system
• Payment gateway and multi-currency support
• Post-launch maintenance and technical support

What is the team composition?

We worked with 4–5 teammates from Tigren.

How did you come to work with Tigren?

We were introduced to Tigren by another customer. We chose them because they offered the perfect balance of technical expertise, competitive pricing, and a genuine partnership mindset.

How much have you invested with them?

We spent around $15,000.

What is the status of this engagement?

We worked together from January–December 2024. The project was delivered successfully, but we’re still working with Tigren as a vendor to maintain and support our website.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The project was delivered on time and within scope, which was critical for our go-to-market timeline. The quality of development, attention to detail, and performance optimization exceeded our expectations — giving us a strong foundation to grow our eSIM business.

Since the launch of our website, we’ve seen steady growth in performance metrics. We’ve maintained a fast page load time (under 2.5 seconds) and achieved a conversion rate of 4.3%, which is higher than the industry average for travel-related digital products. Customer feedback has been very positive, especially regarding the speed, clarity of information, and ease of checkout.

How did Tigren perform from a project management standpoint?

Tigren’s project management was efficient. They clearly defined timelines and milestones from the start and kept us informed throughout the process. The team maintained clear and consistent communication throughout the project. We worked primarily via Slack and email, with regular video calls scheduled for key milestones and technical discussions. Tigren was highly responsive, transparent about progress, and quick to address questions or blockers, which helped the project move forward smoothly.

What did you find most impressive about them?

What impressed us most about working with Tigren was their combination of technical expertise and a truly collaborative mindset. They didn’t just follow specifications — they proactively suggested better solutions, anticipated potential issues, and cared about the long-term success of the project. It felt like having a reliable in-house tech partner rather than just an outsourced team.

Are there any areas they could improve?

If there’s one area for potential improvement, it would be to provide more detailed technical documentation post-launch. That said, whenever we had questions, the Tigren team was quick to clarify and provide support, so it never became a blocker.