Thuỷ Thủ Agency

BACKGROUND

Please describe your company and position.

I am the Marketing Leader of Dh Foods

Describe what your company does in a single sentence.

DH Foods is a Vietnamese spice brand, established in 2012, currently offering 6 product lines with over 100 items, distributed in more than 15 countries, and available in over 62,000 grocery stores and 8,700 supermarkets and convenience stores.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Thuỷ Thủ Agency to accomplish?

• We built a new website for DH Foods with 17 templates, supporting 7 languages: Vietnamese, English, Japanese, Korean, French, Chinese, and German.
• It includes a "Delicious Recipes Every Day" page and a "CEO's Perspective" page to enrich brand content, going beyond just product introductions.
• We also have a detailed distributor management system by supermarket/store, helping customers find the nearest sales point in their area.

SOLUTION

How did you find Thuỷ Thủ Agency?

• Online Search
• Referral

Why did you select Thuỷ Thủ Agency over others?

High ratings

How many teammates from Thuỷ Thủ Agency were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Thuy Thu Agency was responsible for designing and programming the website for DH Foods, including 17 interfaces and supporting 7 languages: Vietnamese, English, Japanese, Korean, French, Chinese, and German. The delivered items include: - Homepage (2 options) - About DH Foods page: Introduction, CEO's Perspective, Community (using a shared news layout), Recruitment, Factory - Quality - Products page: categories, lists, details - Daily Recipes page: lists + details - Business Partnerships page: lists + details - Media page: lists + details - You Want to Buy: distributor system, supermarket and individual store management, search by region/product category, list updates via Excel file - Contact page: Google Maps, contact form - Features include a holiday countdown, email subscription form, Google Analytics, Google Tag Manager, third-party online chat, social media links, and cookie policy.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The new website fully supports 7 languages, making it easier for international customers to access product information. The regional point-of-sale system also helps domestic customers easily find the nearest store selling Dh Foods products.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We worked with Thuy Thu via email and regular online meetings, carefully reviewing each interface before approval, especially the content in 7 languages ​​and the distribution system data. Progress was on schedule, although the review process took a considerable amount of time due to the large workload.

What was your primary form of communication with Thuỷ Thủ Agency?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We appreciate the way the distributor management system is built, allowing updates via Excel files and automatic product linking, making managing over 8,700 points of sale much more feasible.

Are there any areas for improvement or something Thuỷ Thủ Agency could have done differently?

With a substantial volume of content in seven languages, we believe a more rigorous cross-checking process between languages ​​is necessary to ensure consistency; some initial translations require multiple revisions.

BACKGROUND

Please describe your company and position.

I am the Marketing Project of Khai Hoan Land

Describe what your company does in a single sentence.

Khải Hoàn Imperial is a high-end apartment project located in Binh Duong (Northeast Ho Chi Minh City), targeting the luxury real estate segment.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Thuỷ Thủ Agency to accomplish?

• We built a website to introduce the Khai Hoan Imperial project with 16 interfaces, in both Vietnamese and English.
• There are Bespoke Stories and About Imperial landing pages to convey the brand story.
• There is a system of apartment floor plans (overview - individual floors - detailed apartment information) for guests to view detailed apartment information.

SOLUTION

How did you find Thuỷ Thủ Agency?

Referral

Why did you select Thuỷ Thủ Agency over others?

• High ratings
• Great culture fit

How many teammates from Thuỷ Thủ Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Thuy Thu Agency was responsible for designing and programming the website for the Khai Hoan Imperial project, including 16 interfaces. The homepage had a maximum of 2 design options, bilingual Vietnamese-English, with HTML5/CSS3 front-end and PHP back-end on WordPress.
The delivered items include:

• Homepage (2 design options)
• Bespoke Story page and About Khai Hoan Imperial page (landing/one-page)
• Apartment Floor Plan page: overview, individual floors, detailed floor plans
• Amenities Privileges page: list and details
• News & Events page: list and details, including eMagazine details
• Photo Gallery page: list and details
• Development and Partnerships page
• Policies page, Contact page
• Effects programming: mega menu, sticky menu, infinite scroll, banner slider, image hover/zoom, lightbox gallery
• Responsive optimization for tablets and smartphones

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The new website fully conveys the brand story and living space of Khai Hoan Imperial, especially the floor plan system which allows customers to view details of each apartment before scheduling a visit.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project marketing team worked with Thuy Thu through regular meetings at the project office, combined with further communication via Zalo for minor details. The interface review process followed the agreed-upon number of revisions in the contract, allowing both parties to closely monitor progress.

What was your primary form of communication with Thuỷ Thủ Agency?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We appreciate how Thuy Thu has showcased the "Bespoke" spirit of the project through every interface detail, from the animation effects to the layout of the floor plan, creating a luxurious feel that aligns with the brand's positioning.

Are there any areas for improvement or something Thuỷ Thủ Agency could have done differently?

Because the project involves many different floor plans and amenities that need to be presented separately, our content compilation phase sometimes falls behind schedule, slightly impacting subsequent handover milestones.

BACKGROUND

Please describe your company and position.

I am the Business Development Executive of a carbon trading company 

Describe what your company does in a single sentence.

Ours is the leading carbon credit exchange in ASEAN, specializing in the verification, creation, advisory, investment, exchange, and deposit of carbon credits, along with ESG reporting and greenhouse gas inventory services, aiming for Net Zero.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Thuỷ Thủ Agency to accomplish?

• Create a new website for us using the template provided by Party A, consisting of 8 pages, bilingual Vietnamese - English.
• Include a Projects page (list + details) and an E-Magazine page to showcase ongoing carbon credit projects.
• Include a service management and project management module allowing us to add/update content without limit.

SOLUTION

How did you find Thuỷ Thủ Agency?

Referral

Why did you select Thuỷ Thủ Agency over others?

Good value for cost

How many teammates from Thuỷ Thủ Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Thuy Thu Agency was responsible for programming our website according to the template provided by us, using PHP language on a WordPress platform, consisting of 8 pages, bilingual Vietnamese - English. The delivered items include:

- Homepage, About Us, Services

- Projects page: list + details

- News page: list + details

- E-Magazine page

- Recruitment page: list + details

- Contact page

- Service and project management module: unlimited additions/updates, display order sorting

- Browser compatibility (Chrome, Firefox, Safari, Edge) and device compatibility (mobile, tablet, desktop)

- On-page SEO optimization: standard H1-H4 tag structure, images with ALT and compressed, JSON structured data for social/contact, Open Graph, canonical tags, breadcrumb, favicon, Google Tag Manager/Analytics/Webmaster Tool, page load speed achieving Google PageSpeed ​​above 80 points for both mobile and desktop

- 1500 MB hosting, unlimited bandwidth, SSD drive, SSL security, prefix change database, scan for malware

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The new website looks much more professional, clearly showcasing the carbon credit services and ongoing projects. Customers can understand everything immediately without needing as much explanation as before.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

My team and Thuy Thu mainly communicate via phone and Zalo, and it's a very pleasant and friendly experience! The website was completed on time, without any delays, and we're very satisfied.

What was your primary form of communication with Thuỷ Thủ Agency?

Email or Messaging App

What did you find most impressive or unique about this company?

What I like most is the project management module; you can add and edit freely, with no limit on the number of tasks, making everything quick and easy.

Are there any areas for improvement or something Thuỷ Thủ Agency could have done differently?

To be honest, there's not much to complain about, except that at the beginning, we weren't familiar with the admin interface and asked quite a few questions, but luckily Thuy Thu guided us enthusiastically.

BACKGROUND

Please describe your company and position.

I am the Senior Marketing Specialist of an electric IoT solutions company.

Describe what your company does in a single sentence.

Our company delivers AI-enabled IoT solutions to help businesses with energy management, decarbonization, and reducing operating costs

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Thuỷ Thủ Agency to accomplish?

• Get a new website up based on a WordPress template we already picked, 14 pages total, bilingual Vietnamese - English
• Have a Solutions page and an Industries page sharing the same layout so we can show different use cases per industry
• A separate Platform page for our product, on top of the usual product detail page

SOLUTION

How did you find Thuỷ Thủ Agency?

• Online Search
• Referral

Why did you select Thuỷ Thủ Agency over others?

• High ratings
• Good value for cost

How many teammates from Thuỷ Thủ Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Thuy Thu Agency handled the whole website revamp, tweaking the WordPress template we picked, reviewing layouts in Figma before any coding started, front-end in HTML5/CSS3 and back-end in PHP on WordPress, plus responsive optimization for tablet and mobile. The site has 14 pages total, bilingual VI-EN.

What they delivered:

- Homepage, About Us

- Solutions page (shares layout with the Industries page)

- Product pages: a regular detail page + a separate Platform page

- Support page: list + detail, dropdown FAQ, a contact-to-buy form, plus a 'find nearest store' feature with Google Maps and filters by business type

- News and Awards pages (sharing layout), share buttons for Facebook/Twitter

- Careers page: list + detail, with CV upload

- Contact page, FAQs, newsletter signup form

- On-page SEO: proper image tags (Title/Alt/Caption), page load under 3s (PageSpeed 80-100), Google Analytics, Search Console, Google submission, GEO tags, 404 page cleanup

- Security: SSL, DB prefix change, malware scan, hidden admin login URL

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Site went live matching the WordPress template we picked from the start, so it's on-brand with us across other markets now. PageSpeed scores are way better than the old site, and the store locator feature makes it easier for people in different regions to reach out.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Our team synced with Thuy Thu mostly on a shared Slack channel, jumped on a quick video call whenever we needed to fix stuff fast. Since we went with an existing WordPress template, things moved pretty quick — the only part that took longer was the Figma feedback round at the start to get the layout right before coding started.

What was your primary form of communication with Thuỷ Thủ Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Ngl, the thing I liked most was the Figma-review-before-coding process, let us catch layout issues early instead of finding out after it's already coded. Saved us a bunch of back-and-forth later.

Are there any areas for improvement or something Thuỷ Thủ Agency could have done differently?

Since we used an existing template, there were a few spots that needed extra customization outside the original template, took a bit more time to align everything with our branding.

BACKGROUND

Please describe your company and position.

I am the HR of BETEC INC

Describe what your company does in a single sentence.

BETEC is a company operating in the industrial plastic packaging sector with over 36 years of experience, providing stretch film, strapping, BOPP tape, plastic granules, and warehousing and logistics services. The company belongs to an ecosystem originating from NYTEX (Taiwan), with a network operating in Vietnam, the USA, Taiwan, Malaysia, and Thailand.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Thuỷ Thủ Agency to accomplish?

• We are building a new website for BETEC with 14 templates and support for 5 languages ​​(Vietnamese, English, Korean, Japanese, and Chinese) to serve international customers and partners.
• There is a Warehousing & Logistics landing page that introduces the network of branches and warehouses in various countries.
• We have a dedicated Our Sustainability page to convey our commitment to sustainability and corporate social responsibility.

SOLUTION

How did you find Thuỷ Thủ Agency?

Online Search

Why did you select Thuỷ Thủ Agency over others?

• Pricing fit our budget
• Referred to me

How many teammates from Thuỷ Thủ Agency were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Thuy Thu Agency was responsible for designing and programming the website for BETEC, including 14 interfaces, supporting 5 languages, and completed within approximately 3 months according to the agreed schedule. The delivered items include: 

• Homepage: 2 design options to choose from
• About BETEC page: About us (landing page format)
• Our Value - Packaging page (3 pages: Overview, list, details)
• Warehousing & Logistics page (landing page format), introducing branch and warehouse information
• News page (list + details, sharing via Facebook, X) - Careers page (list + details)
• Contact and Q&A page: managing store information, map, contact form, frequently asked questions in dropdown format
• Our Sustainability page
• Email subscription form (Newsletter), Google Analytics, integration with third-party online chat (Zopim/Tawk.To/Subiz), quick contact buttons via Zalo, WhatsApp, Messenger, and email

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The new website fully supports five languages, making it easier for international partners in multiple markets to access information. The Warehousing & Logistics page helps customers clearly understand the company's warehousing and branch network.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Our company works with Thuy Thu Agency through regular online meetings combined with formal email correspondence. The implementation progress is generally on track according to the agreed-upon plan, with sequential delivery milestones for the interface and multilingual content, all subject to thorough review before approval.

What was your primary form of communication with Thuỷ Thủ Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What we appreciate most is how Thuy Thu Agency consistently organizes multilingual content across all 14 interfaces, ensuring a consistent user experience in different markets.

Are there any areas for improvement or something Thuỷ Thủ Agency could have done differently?

During the rollout of multilingual content, some translations required further review and adjustments to ensure accuracy in specialized terminology related to plastics and logistics.

BACKGROUND

Introduce your business and what you do there.

I am the Sales Manager at Vieteco Global Co. Ltd. Our company operates in the energy and natural resources sector, specializing in trading sustainable, eco-friendly products made from agricultural by-products. We offer compostable packaging and biodegradable tableware to help businesses reduce their environmental footprint.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Thuỷ Thủ Agency to accomplish for Vieteco Global?

We wanted a website that could attract B2B international buyers and provide information to those buyers.

SOLUTION

What was the scope of work Thuỷ Thủ Agency handled for this project? Please include the main deliverables if you can.

They created ideas and designed several layout options suitable for Vieteco products. They advised on content and made adjustments to the layouts. The main deliverable was a completed website.

How did you find Thuỷ Thủ Agency?

Online search.

Why did you choose Thuỷ Thủ Agency over other options you considered?

We selected them because of their high ratings, their pricing fit our budget, and after reviewing some of their previous projects, we found their work to be good.

What is the status of this engagement?

The project started in November 2025 and ended in February 2026.

How much have you invested with them?

Less than $10,000.

How many teammates from Thuỷ Thủ Agency were assigned to your project?

2-5 people from their team were involved in the project.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Thuỷ Thủ Agency was responsible for designing and developing the website for VietEco Global, which included 12 interfaces and bilingual support in French and English. The website was completed in 25 working days as agreed. The delivered sections included:After launch, we received 10 international partner inquiries through the website.

What was your primary form of communication with Thuỷ Thủ Agency during the project?

We communicated through in-person meetings and virtual meetings.

How would you describe Thuỷ Thủ Agency’s project management? Did they deliver on time?

We met in person with the Thuỷ Thủ team several times at the beginning to align on the design direction, then mainly tracked progress via email and messaging. The completion date was delayed by about two months compared to the initial plan, mostly because I requested multiple rounds of feedback and adjustments to ensure the website was as polished as possible, not due to delays from the design team.

What did you find most impressive or unique about working with Thuỷ Thủ Agency?

The team is young, enthusiastic, and has good ideas.

Is there anything Thuỷ Thủ Agency could have done better or differently during the project?

At the beginning, the design team did not fully understand my industry, so I had to explain things several times, which took more time than expected. If they had conducted more thorough research beforehand, the process would likely have been faster.

BACKGROUND

Please describe your company and position.

 I am the Marketing Manager of an utilities company 

Describe what your company does in a single sentence.

Our company provides enterprise management software: human resource management, internal management, performance management, and digital transformation.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Thuỷ Thủ Agency to accomplish?

• Develop a website showcasing our software ecosystem with 10 interfaces and products clearly categorized by solution group.
• Includes a price list page for individual products and combo packages, with automatic pricing based on customer size.
• Provides a dedicated landing page for our community and industry-specific pages.

SOLUTION

How did you find Thuỷ Thủ Agency?

Online Search

Why did you select Thuỷ Thủ Agency over others?

Good value for cost

How many teammates from Thuỷ Thủ Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Thuy Thu Agency was responsible for designing and programming our website, including 10 interfaces, and a bilingual website in Vietnamese (default) - English. The delivered items include: 

• Homepage: multiple sections including company introduction, software, company ecosystem, demo videos, reasons for choosing, customers, awards, demo registration, customer testimonials, with animated mascots decorating some sections 
• Product page: menu divided into 4 groups (human resource management, internal management, performance management, digital management), detail page using a common landing page template for product consultation 
• Industry-specific pages (real estate, telecommunications technology, retail trade, construction materials, education...) 
• Customer page, Price list page (by product, based on customer size, by combo) and final price page 
• News page (news, events, digital knowledge, our community) with a separate landing page for our community 
• Contact page 
• Module for managing categories, articles, banners, image library (automatically converted to WebP) and video library, social media sharing, multi-channel chat integration (Facebook Messenger, Zalo, Zopim/Tawk.To/Zendesk), system configuration and SEO

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The website categorizes products into clear solution groups, allowing customers to find the right software faster. The pricing page, based on customer size, also reduces the need for multiple back-and-forth price consultations.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We mainly communicated progress via email and a shared Zalo group, rarely calling in person. The homepage design phase took longer than expected because the site had quite a few sections (about us, ecosystem, demo, clients, awards, etc.), so we had to revise it several times before arriving at the final version.

What was your primary form of communication with Thuỷ Thủ Agency?

Email or Messaging App

What did you find most impressive or unique about this company?

The impressive thing was that the product details page used a single landing page template for all the software, so we can add new products faster later on without having to redesign everything from scratch.

Are there any areas for improvement or something Thuỷ Thủ Agency could have done differently?

Additional costs arose when we requested the addition of an automatic pricing feature based on customer size, as this was not included in the original contract and had to be added in an addendum.

BACKGROUND

Please describe your company and position.

I am the Marketing Executive of ATZ Solutions Co., Ltd

Describe what your company does in a single sentence.

ATZ Solutions provides solutions and services in the industrial sector, with product lines, solutions tailored to specific markets, and a network of distribution partners.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Thuỷ Thủ Agency to accomplish?

• We're creating a new bilingual Vietnamese-English website for ATZ Solutions with 20 templates, featuring a full range of products, partners, market solutions, and services.
• There are product filters by category, brand, and country of origin to help customers find products faster.
• There are separate HSEQ e-magazine pages and Career pages for recruitment, distinct from regular news.

SOLUTION

How did you find Thuỷ Thủ Agency?

Referral

Why did you select Thuỷ Thủ Agency over others?

• Close to my geographic location
• Pricing fit our budget

How many teammates from Thuỷ Thủ Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Thuy Thu Agency was responsible for designing and programming the website for ATZ Solutions, including 20 interfaces, a bilingual Vietnamese-English website, completed within 40 working days according to the agreed schedule.

The items that have been handed over include:

- HOME page: offers 2 design options to choose from as the design direction.

- Trang ABOUT US dạng landing/one-page

- The PRODUCT page (list + details) includes filters by category, brand, and country of origin, along with a PDF catalog and a list of related products.

- MARKET SOLUTIONS page (list + details), share the article via Facebook/X

- PARTNER page (list + details), with PDF catalog 

- Services, Industry/Project, Career pages (list and details for each category)

- News/Blog/HSEQ page in e-magazine format, with gallery and attached PDF documents.

- The SUPPORT page is divided into tabs (policies - terms and conditions, feedback - FAQs).

- CONTACT page - Manage categories, banners (slideshows with background videos), article content, and About Us page with image/video library.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The website features a comprehensive range of products and solutions across various industries, making it easier for visitors to find what they need thanks to filters by category/brand/manufacturer. A separate HSEQ page also allows partners to clearly see the company's safety and quality standards.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Thuy Thu's team provided progress updates via email at each stage, minimizing the need for meetings. Both homepage designs were delivered on time, and revisions were made quickly. There were one or two instances where responses were delayed by 1-2 days due to holidays, but otherwise, everything was on schedule.

What was your primary form of communication with Thuỷ Thủ Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The product filter is smooth; selecting a category/brand/place of manufacture immediately displays the results without having to reload the entire page.

Are there any areas for improvement or something Thuỷ Thủ Agency could have done differently?

Initially, the Market Solutions and Partner pages had similar structures, requiring further discussion to clearly separate the two types of content.

BACKGROUND

Please describe your company and position.

I am the Medical Officer of Nhi Dong 315

Describe what your company does in a single sentence.

Nhi Dong 315 is a pediatric clinic system providing medical examination and treatment services for children at numerous clinics nationwide.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Thuỷ Thủ Agency to accomplish?

• We are developing a new website for the 315 Pediatric Clinic system with a Vietnamese interface, supporting online appointment booking and data synchronization with the internal clinic management system.
• The website model was replicated across 7 branch clinics, each website maintaining a similar layout but with its own brand identity.
• Allows customers to log in using OTP via SMS and view real-time medical information (examination history, medical conditions, etc.) that is directly synchronized from the internal system.

SOLUTION

How did you find Thuỷ Thủ Agency?

Online Search

Why did you select Thuỷ Thủ Agency over others?

• High ratings
• Pricing fit our budget

How many teammates from Thuỷ Thủ Agency were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Thủy Thủ Agency was responsible for designing and programming the entire website for the 315 Children's Clinic system, using React JS for the front-end and PHP for the back-end on the WordPress platform.

The items that have been handed over include:

- 16 interfaces: homepage (2 design options), introduction, services, health check packages, news/activities, medical team, medical knowledge, recruitment, clinic system, support

- Vietnamese website, with category structure managed via CMS.

- Online appointment scheduling feature: Customers enter their full name, phone number, email, province/city, and ward/commune; the system automatically finds and displays nearby clinics for customers to choose from, then select a date and time for their appointment.

- Log in using OTP via SMS, displaying personal information and medical history (full name, date of birth, weight, medical conditions, examination history, etc.) retrieved directly from the internal system of Children's Hospital 315 via API.

- Duplicate the layout across 7 branch clinic websites, retouching the interface to match each location's unique brand identity.

- Integration with Google Analytics and online chat tools (Zalo/Messenger/Hotline)

- 24-month warranty

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since the new website was launched, more patients have been booking appointments online, saving them the trouble of calling to find the nearest clinic because the system automatically suggests options. Patient information no longer needs to be manually entered as it's now directly transferred from the internal system. The seven branch clinics now look more unified but still retain the unique characteristics of each location.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The Sailor team worked quite systematically, updating us on the progress every week. They were almost on schedule, except for the API connection to our internal system, which took a little longer than expected, probably due to multiple tests to ensure data compatibility.

What was your primary form of communication with Thuỷ Thủ Agency?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What I found impressive was that the Sailor team not only followed the requirements exactly, but often offered suggestions on how to make things more efficient, especially regarding the synchronization of patient data via API, which was quite complex but done very neatly.

Are there any areas for improvement or something Thuỷ Thủ Agency could have done differently?

Initially, we changed our minds a few times about how to schedule the appointment, which probably took the Sailors extra time to revise. This was partly because we hadn't finalized our requirements from the start.

BACKGROUND

Please describe your company and position.

I am the Content Writer of Sarah Brows & Beauty Spa

Describe what your company does in a single sentence.

Sarah Brows & Beauty Spa is a beauty spa based in Victoria, Australia, specialising in lash extensions, Japanese head spa treatments, facials, and brow tattooing.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Thuỷ Thủ Agency to accomplish?

• Revamp the Sarah Brows & Beauty Spa website based on a selected template, bilingual Vietnamese - English
• Have a full online shop with a Products page, cart, and COD/bank transfer checkout
• Have an online Booking page so clients can book appointments directly on the website

SOLUTION

How did you find Thuỷ Thủ Agency?

Online Search

Why did you select Thuỷ Thủ Agency over others?

Pricing fit our budget

How many teammates from Thuỷ Thủ Agency were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Thuy Thu Agency was responsible for revamping the Sarah Brows & Beauty Spa website based on a selected template, bilingual Vietnamese - English.

What was delivered:

- Homepage, About Us page

- Services page: listing with popup service descriptions

- Products page: listing + detail

- Careers page: listing + detail, application form with CV upload

- Blog page: listing + detail

- Booking page: appointment request form

- Contact page: business info, contact form, Google Maps - Shopping cart management: 4-step checkout from product selection to order confirmation, coupon code support

- Payment management: COD, bank transfer

- Google Analytics, third-party live chat (Zalo/Messenger/Hotline), orders auto-synced to Google Sheets, Rank Math SEO support

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The new website lets clients book appointments and shop for skincare products right on the site, way more convenient than just messaging us on Instagram to book like before.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We worked with the Thuy Thu Agency team mainly over email, and honestly the vibe was really chill and friendly the whole way through. No worries getting quick replies whenever we had questions. The whole thing ran pretty smooth, no stress at all.

What was your primary form of communication with Thuỷ Thủ Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Our favorite bit is the booking feature; clients can book on the website without going through a third-party app, makes life heaps easier for everyone.

Are there any areas for improvement or something Thuỷ Thủ Agency could have done differently?

Setting up the orders-to-Google-Sheets sync took a bit of back and forth testing to get the format just right, but we got there in the end.