Tekglide

BACKGROUND

Please describe your company and position.

I am the e-commerce and digital marketing director of Assembly Supplies Co.

Describe what your company does in a single sentence.

Assembly Supplies, Co. has been selling Swiss-made hot air tools for over 35 years. We’ve teamed with BAK to continue providing you with the high quality you have become used to.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tekglide to accomplish?

• Custom Magento 2 website experience
• Website Maintenance

SOLUTION

How did you find Tekglide?

Referral

Why did you select Tekglide over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Tekglide were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Migration
• upgrades
• new parts center that is interacitve and easily shippable
• new PDP
• techinical SEO website audit
• Moving products over from an old website to our current one
• integrating new plug-ins,
• QA testing and much more.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We always look at our data and try to seeimprovements in traffic, conversions and overall website health.Tekglide is super quick at what they do and I like that they always are attentive which makes my job easier. We improve overall website experience and conversions YOY by 10% overall in all channels.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, they're very timely at responding to messages, urgent requests, and phone calls. Theyhave one PM and assign certain tasks to other developers on the team. We provide a deadline that needs to be met, which is usually before the due date.

What was your primary form of communication with Tekglide?

Email or Messaging App

What did you find most impressive or unique about this company?

I like the relationship we have built on trust and actionable items. They make our website maintenance easier and get us to our goals faster.

Are there any areas for improvement or something Tekglide could have done differently?

not at the moment.

BACKGROUND

Please describe your company and your position there.

I'm the ecommerce manager for an exterior building products supplier in Chicago.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Tekglide, and what were your goals?

We hired Tekglide to convert our website into a Magento 2 ecommerce store, and afterwards to combine the website into a multisite Magento 2 store.

SOLUTION

How did you select this vendor and what were the deciding factors?

We had previous work done by Tekglide for our national ecommerce website, so we knew the excellent quality and value of their work.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We gave Tekglide access to our old site, asking them to recreate it into a Magento 2 store. They installed it on a staging server, and brought over the static pages and menu. Then they installed the plugins we needed.

How many people from the vendor's team worked with you, and what were their positions?

2 staff worked with us, the manager, and the lead Magento developer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The website worked well, but we soon discovered our own need for a multisite. We had them redevelop the site into a multisite installation. Everything worked well, and now we are able to maintain one catalog while selling on two different websites.

Describe their project management style, including communication tools and timeliness.

Communication is through email, and they respond quickly.

What did you find most impressive or unique about this company?

The value of their work is the best I've seen in the industry. Also, they have been able to fulfill all of our requests and issues.

Are there any areas for improvement or something they could have done differently?

More quality testing could have been done on static sites to make sure the format was correct.

BACKGROUND

Introduce your business and what you do there.

I’m a tech manager at an industrial equipment manufacturer.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Tekglide?

We hired them for their web development services.

SOLUTION

What was the scope of their involvement?

Tekglide helped us develop our websites from scratch. Our business has two sides: e-commerce and lead generation. For the e-commerce site, they built it using Magento 2 and implemented various functionalities. For the lead generation site, they created it using WordPress, added a contact form and blog section, and installed custom features, such as a calculator. Currently, their team is providing us with maintenance support.

What is the team composition?

We work with several people from their side, but we mainly interact with the account manager.

How did you come to work with Tekglide?

They were already working with us before I joined the company.  

How much have you invested with them?

We’ve spent between $50,000–$200,000.

What is the status of this engagement?

We started working together in November 2016, and our engagement is still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

With Tekglide’s help, we’ve seen an increase in website traffic and conversions. Also, the quality of their work is excellent.

How did Tekglide perform from a project management standpoint?

They’ve exceeded our expectations in terms of managing the project and keeping us updated. They’ve also done a pretty good job of meeting deadlines and staying within budget. For managing tasks, we use Basecamp. For communication, we interact through Zoom.

What did you find most impressive about them?

We’re impressed with their communication and willingness to help. For instance, whenever we have an issue, they won’t just work on it right away; they’ll ask more questions to better understand the problem and figure out how to best solve it while keeping our budget in mind.

Are there any areas they could improve on?

It doesn’t happen frequently, but there are times when we end up talking about the same thing that we already brought up before with them.

Do you have any advice for potential customers?

Make sure to know and define exactly what you’re looking for.

BACKGROUND

Introduce your business and what you do there.

I’m the manager of e-commerce for a company that sells exterior building products online.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Tekglide?

We were updating one of our sites from Magento 2.3 to Magento 2.4 and combining two different sites. One website focused on local delivery and pickup, and the other didn't, but they carry the same product, so we wanted to combine them into one multi-store. Since Magento offers that possibility, we hired Tekglide to update one site so it could work with the other one and then combine them.

SOLUTION

What was the scope of their involvement?

First, we emailed Tekglide's developers with our goal to merge our websites and update one as we went. The team updated one of the sites from Magento 2.3 to Magento 2.4. Then, they set up our multi-store on our staging server. They converted all the plug-ins to the new website using Magento and JetRails for hosting. From there, we tested everything. 

The multi-store's purpose is to have one database sharing the same products instead of working with two different data sources. Although the Tekglide team mostly did backend work, they also worked on the frontend, including some web page designs.

What is the team composition?

We worked directly with Tekglide's main Magento developer. 

How did you come to work with Tekglide?

We had previously worked with them, so we were familiar with how they functioned. Initially, we found them through a Google search while looking for local Magento developers. Tekglide came up, I contacted them by phone, and they got back to me right away. We met them in person the next day and started working with them right after that meeting.

How much have you invested with them?

We spent around $5,000.

What is the status of this engagement?

This project lasted from April–June 2022.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Thanks to Tekglide’s work, our site is now faster and easier to use. We’re also able to advertise the old site with Google Shopping, where previously, we were penalized by Google in our page ranking. Additionally, we’ve seen a huge increase in organic revenue, thanks partly to the updated version of Magento. After they did the merging of the multi-store, we also saw an uptick in sales and traffic. Not having to work with two different data sources has been extremely helpful, too.

How did Tekglide perform from a project management standpoint?

They did great with project management. We were able to get everything done through email with them. While some clients may prefer a portal or ticketing system, our relationship and communication through email were very good — they were always quick to respond. 

What did you find most impressive about them?

Their biggest strength was the value they provided. We considered other developers that quoted way more hours and a longer timeline than Tekglide was able to do.

Are there any areas they could improve?

There were some points where a project management portal would have been useful. Alternatively, they could have also kept a code repository to have more transparency on how to access their custom code. While we were okay working with them through email, other clients would probably want more options.

Do you have any advice for potential customers?

Be prepared to work with only one developer from Tekglide. He’s international, so he’s in a different time zone than the US. He’s excellent, though.

BACKGROUND

Please describe your company and your position there.

I am the founder and creative director at CPak Creative. We are a boutique studio offering a full range of creative services from art direction, branding, print, packaging, digital and web design.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Tekglide, and what were your goals?

I have hired Tekglide on numerous client projects since 2012. They specialize on many platforms that Tekglide was my first go-to option whenever I have the opportunity. They are great communicators and pays attention to details. They always come up with the best solutions and partners with you for all your needs. You can always rely on Tekglide to come through!

SOLUTION

How did you select this vendor and what were the deciding factors?

Tekglide's team was experts when it came to Magento, Shopify, WordPress, and more. They are great with communication and are highly reliable. They always have a solution for anything that may come up unexpectedly. You can't beat their project rates!

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Depending on the client we always have a kick-off call to go over project scope and functionality needs. We set up weekly calls that client and development team can give status updates. I lead on creation of designs and pass it off to the development team.

How many people from the vendor's team worked with you, and what were their positions?

I am the project manager that works with client and Tekglide. I work with Tekglide to make sure all the creative assets are handed off and understood for development work. I tend to work with one of their leads and their developer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After the project is over the clients love the work that Tekglide have provided that they end up hiring them for more development work and support.

Describe their project management style, including communication tools and timeliness.

We use basecamp to set up goals and feedback that is given a deadline.

What did you find most impressive or unique about this company?

They pay attention to the design details and always able to come up with solutions when a problem occurs.

Are there any areas for improvement or something they could have done differently?

None. They are great!

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a small e-commerce site that sells women’s clothing and accessories.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Tekglide?

We lost the developer who built our website, so we hired Tekglide for a variety of major and minor website adjustments and integrations.

SOLUTION

What was the scope of their involvement?

Tekglide provides us with web development services. They took over our site and picked up where our previous provider left off, working with Magento. The team has upgraded our site and integrated many different functionalities. For example, they’ve added a variety of plugins. 

They’ve also made adjustments to the site’s design; they’ve done additional app-building to get the design to function the way it’s supposed to. The team has also done backend coding modifications. Additionally, Tekglide has made SEO-specific modifications to the site’s backend on my request. Currently, we have a small maintenance package with them.

What is the team composition?

I primarily work with a project manager, and there are two other people that I’ve been in touch with.

How did you come to work with Tekglide?

I found them online through a freelancer platform specifically for website developers. Before this engagement, I went through two different developers that I ultimately felt weren’t working for me, and then I found Tekglide. 

How much have you invested with them?

We’ve spent under $10,000.

What is the status of this engagement?

We started working together in December 2020, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The website’s flow and UX have improved thanks to Tekglide’s work. Their SEO-focused modifications have also really helped improve the site, and the team easily accomplished them after I brought them to their attention. Overall, I’m very happy with Tekglide’s work, customer service, and timely responses. The team is reasonable and competent. If I have an emergency, they get back to me pretty quickly.

How did Tekglide perform from a project management standpoint?

They meet deadlines and stay on budget. Now that we’ve established a relationship, we text back and forth and have an ongoing communication thread. For video calls, we primarily use Zoom, though we’ve used Google Meet and various other tools. 

We have meetings at the start of each project, so everybody is clear on our direction. If any hang-ups occur or something unusual comes up, Tekglide is always happy to have a Zoom meeting or phone call with us. 

What did you find most impressive about them?

I appreciate that Tekglide is easy to work with. Although I know a lot more than the average person, I still don’t know much about websites, and the team explains things professionally when I ask questions. They’re really honest, especially compared to other providers I’ve run into. Moreover, the team knows their stuff when it comes to technical aspects. 

Are there any areas they could improve?

I don’t think there’s anything they need to improve; they’re good people to work with.

Do you have any advice for potential customers?

If you’re new to websites and app integrations, Tekglide will be so helpful, and you’ll learn so much if you ask questions. Half the battle is understanding what things are right and wrong. You have to learn to advocate for yourself, and they’re super helpful in that process.

BACKGROUND

Please describe your company and your position there.

I am the co-owner of a Retail company specializing in Hair, Makeup and Wardrobe Care Supplies for the Theatrical Industry.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Tekglide, and what were your goals?

We hired Tekglide when our previous Web development team was overwhelmed with the scope of our project and requested to terminate their role in our website development.

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched for a new website developer through our contacts and finally settled due to a recommendation from an associate of ours who was using the Tekglide team.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Since we hired the the Tekglide team after our we launched our website using our previous developer, our process was mainly putting out fires as they arose and then from their customizing the website to fit our needs.

How many people from the vendor's team worked with you, and what were their positions?

A project manager is our main point of contact and we had contact with one other developer besides him however I believe that he is backed up by more than one person.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

I do not have any statistics on site traffic and clickthroughs but as our website keeps improving our customers are responding favorably however we are constantly finding and making additional improvements mainly in making our website easier to use for our customers.

Describe their project management style, including communication tools and timeliness.

We have weekly meetings with our project manager and use basecamp to communicate with the team. The response to our queries is very good.

What did you find most impressive or unique about this company?

They were willing to teach us how to do some tasks ourselves. And are willing to work through some difficult accommodations due to our unusual client base.

Are there any areas for improvement or something they could have done differently?

Sometimes when we ask for a customization the Tekglide is willing to do the customization but tell us afterwards that the customization that we asked for is causing other issues. It would be better to warn us ahead of time so that we have the chance to make a decision whether or not to proceed with the particular customization that we asked for.

The only other area that is sometimes difficult is that sometimes there is a misunderstanding due to a language barrier. I have found that it is a good procedure for me to make notes of every meeting and post them to basecamp within a couple of days of the meeting however I do not always find the time to do this.

BACKGROUND

Please describe your company and your position there.

I manage all marketing and CX functions for a manufacturer and wholesaler for camping and hiking equipment.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Tekglide, and what were your goals?

Tekglide specifically looked after our DTC web store, by managing our Woo Commerce and Wordpress installations. Our goals were to improve conversions rates, improve site stability and speed, and update templates to optimize CX.

SOLUTION

How did you select this vendor and what were the deciding factors?

We interviewed several vendors and ultimately felt that the cost and expertise that Tekglide offered were unmatched. They met our budget and were very responsive and easy to communicate with, especially given the time zone difference and that they were not native English speakers.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

During our retainer agreement, Tekglide performed regular updates and site maintenance. They fixed bugs in our existing templates, built new templates, and helped optimize our shopping cart.

How many people from the vendor's team worked with you, and what were their positions?

We worked with two people during the engagement, however, I believe there were others behind the scenes helping with our projects, especially QA. We worked with the firm owner and one of their chief engineers/developers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our site downtime decreased significantly from where it was before working with Tekglide. We saw improvements in conversion rate by up to 1% during our peak months.

Describe their project management style, including communication tools and timeliness.

They were very adaptive in terms of communication. We fully integrated them into our systems, including Asana and Slack. This made communication seamless and made the firm function as if they were one of our team.

What did you find most impressive or unique about this company?

They were the best off-shoring contractor I've worked with so far. I was appreciative with how flexible they were with their working hours.

Are there any areas for improvement or something they could have done differently?

There were a number of times when the speed of the work being done, particularly for long projects, could have been quicker. Also, I would have liked to see more ownership of our site management to ensure our systems were always up-to-date, without needing reminders from our team.

BACKGROUND

Please describe your company and your position there.

I am a Project Manger at an industry leader providing complete mounting solutions for the Pro AV market. Our company has more than 20 years of experience in the design, manufacture and sales of professional mounting equipment, including Kiosks, outdoor displays and AV mounting products for every vertical market. Our mission has remained constant over the years: To provide the best selection of professional audio visual mounting solutions at the best value and with unparalleled customer service and support.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Tekglide, and what were your goals?

Our website was based on an old Magento platform. We had searched for a local team that specialized in Magento to be able to transition us to the newest version since the one we were on was no longer supported for patches.

SOLUTION

How did you select this vendor and what were the deciding factors?

The communication and fast responses is what led us to our decision. When working in real-time the team was always available, no matter the time of day.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

• Implemented the Honeypot Bot
• Trap on Dealer Signup to keep spambots at bay from creating fake accounts in bulk.
• Added a category slider on HP for a more aesthetic look to increase conversion rate.
• Customized Mount Finder for easy search.
• Made the required changes to Credit Terms.
• Added custom fields on the Checkout page.
• Verify Mount Compatibility functionality on the PDPs.
• Customized Top Header Maintenance Message.
• Custom import.
• Integrated Magedelight FirstData payment gateway for safe and secure online payments.
• Freshdesk Integration to improvise custom support procedure and experience.

How many people from the vendor's team worked with you, and what were their positions?

We worked with three various members of the IT development team. There was always communication and always knew who was doing what within in the given project. Asif was our main point of contact from the start and has been so easy to work with.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

One of the biggest tasks asked was to develop a micro site for one of our new product launches. Without hesitation the team jumped in to configure what they could based on basic requests. They offered suggestions to make our main site and micro site cohesive.

Describe their project management style, including communication tools and timeliness.

They use a system called basecamp which captures all the details and timelines for the on going project. This allows for us to go back see what is still needed from the company side. Aside from that, an email or zoom message with questions or ideas is accommodated promptly.

What did you find most impressive or unique about this company?

I think I have stated this many times, and will continue to do so, their over all communication and fast implementation. If you can think of it, they will build it.

Are there any areas for improvement or something they could have done differently?

When we fist transitioned to the new platform, there were a few minor things that were missing from the old to the new. The team was able to fix these bugs in a very timely fashion.

BACKGROUND

Introduce your business and what you do there.

I’m the e-commerce specialist for BIOEFFECT, a global skin care company. I foresee our digital marketing efforts such as SEO, PPC, and e-commerce. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Tekglide?

We were experiencing some technical issues, so we needed someone to optimize our website.

SOLUTION

What was the scope of their involvement?

Tekglide redesigned our website and provided us with maintenance and support. They implemented a cross-sell pop-up feature and various checkout customizations.

What is the team composition?

We were mainly in contact with Mubashir (Project & Business Development Manager) and Farhan (Frontend Web Developer).

How did you come to work with Tekglide?

We came across Tekglide through word of mouth from our colleagues.

How much have you invested with them?

We spent around $100,000.

What is the status of this engagement?

We worked together from January 2020–January 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

After implementing our auto-replenishment program, our sales actually went up to10% and we’re able to retain our loyal customers.

When we implemented the cross-sell pop-up, we increased the revenue of our specific product further by 20%. 

How did Tekglide perform from a project management standpoint?

We used a task management platform so whenever we experienced any issues, they responded quickly and resolved our problems within two days with efficiency.

We used Basecamp to manage the project, and typically communicated through phone and email.

What did you find most impressive about them?

We were impressed with their innovative and current ideas for our project.

Are there any areas they could improve?

It would’ve been better if they had a local site near our HQ, because then it would’ve been easier to interact with their team.

Do you have any advice for potential customers?

I would just say that Tekglide was very easy to work with, so I highly recommend hiring them.