# TEKConn TEKConn Reviews (3), Pricing, Services & Verified Ratings - 4.8 out of 5 average review rating - 0 connections joined TEKConn's Network [Visit Website](http://www.tekconn.com/?utm_source=clutch.co&utm_medium=referral&utm_campaign=directory) [Get a Custom Proposal](https://clutch.co/profile/tekconn) **Connecting IT with Success** TEKConn specializes in providing business-focused IT consulting and IT support solutions for small to mid-sized organizations in the New York Tri-State Area. It's mission is to empower clients to be successful, by leveraging technology in order to help achieve their business goals. TEKConn, has been named to the MSPmentor 200 and Inc. 5000 lists in the past three years. "TEKConn's focus is on helping our clients succeed and achieve their goals by leveraging their investment in technology. Our commitment to them is to provide unrivaled customer service, to keep their people productive and their businesses ahead of the competition," said TEKConn CEO Stephen Dike. Across many industries, we are our clients' trusted, outsourced IT department. ## Company Information - Minimum project size: $10,000+ - Hourly rate: $150 - $199 - Number of employees: 10 - 49 - 1 Locations: - New York, NY (Headquarters) - Founded in 2003 - 1 languages: English - 1 timezones: Eastern Standard Time (EST) ## Services, Focus Areas, Industries, and Clients ### Service Lines - 60% IT Managed Services - 20% Cloud Consulting & SI - 10% Cybersecurity - 10% Unified Communications Consulting & SI ### Focus Areas - Cloud Computing Focus: - 100% Azure Cloud Consulting & Implementation - Unified Communications: - 85% Microsoft 365 Consulting & Implementation - 10% Google Workspace Consulting & Implementation - 5% Other messaging & collaboration - IT Managed Services Focus: - 30% Help desk - 30% Managed Hosting Services - 15% Security - 10% Network - 10% Other IT managed services - 5% Disaster Recovery - AWS Consulting Services: - 15% AWS Managed Cloud - 15% AWS Migrations - 15% AWS Security - 10% AWS Applications - 10% AWS DevOps - 10% AWS Development - 10% AWS IoT - 10% AWS Machine Learning - 5% AWS Analytics - Cybersecurity Technologies: - 15% Auth0 - 15% ForgeRock - 15% LogMeIn - 15% Okta - 15% OneLogin - 15% SecureAuth - 10% JumpCloud - Azure Consulting Services: - 15% Azure AI & Machine Learning - 15% Azure DevOps - 15% Azure IoT - 15% Azure Migrations - 10% Azure Analytics - 10% Azure Development - 10% Azure Management & Governance - 10% Azure Security - Cybersecurity focus: - 10% Account Takeover (ATO) - 10% Application Security - 10% Breach Detection & Incident Response - 10% Cloud Security - 10% Cybersecurity Expert Testimony - 10% Digital Forensics & Auditing - 10% Identity & Access Management - 10% Network Security - 10% Threat Intelligence Services - 10% Threat/Attack Simulations ### Industries - 20% Business services - 20% Financial services - 20% Medical - 10% Other industries - 15% Advertising & marketing - 15% Arts, entertainment & music ### Clients - 50% Small Business (<$10M) - 50% Midmarket ($10M - $1B) ## Pricing Snapshot Average rating for cost based on this provider's reviews: 4.5 out of 5 **What Clients Have Said** *(This summary is based on verified Clutch reviews.)*: TEKConn offers IT services with flat monthly fees based on the number of workstations, typically ranging from $10,000 to $50,000 annually. Clients appreciate their responsiveness and proactive maintenance, resulting in minimal downtime and high satisfaction. **Most Common Project Size**: $10,000 to $49,000 based on 2 reviews *(Pricing information for this provider is based on reviews where the project size was available.)* ### Pricing by Service - Cloud Consulting & SI: $10,000 to $49,000 based on 2 reviews - BI & Big Data Consulting & SI: Confidential based on 1 review ## Reviews Clutch investigates each reviewer's identity and work history. Every review goes through a rigorous, human-led verification process to confirm the reviewer's identity, and reviews that we verify are visibly marked as 'Verified' so you can trust that they come from a real client. [Learn More](https://help.clutch.co/en/knowledge/how-clutch-verifies-reviews) ### TEKConn Review Insights Overall Review Rating: 4.8 - Quality: 4.8 - Schedule: 4.8 - Cost: 4.5 - Willing to Refer: 5.0 ### Top Mentions - Unique expertise (2 mentions) - Helpful (1 mentions) - High-quality work (1 mentions) - Knowledgeable (1 mentions) - Professional (1 mentions) ### Review Highlights **Constructive Feedback for Continuous Improvement** Clients express a desire for continuous improvement, such as seeking more value for money and anticipating future improvements in service delivery. **Effective Network and Security Management** TEKConn excels in managing internal networks and security. Clients report improved network stability and security since engaging TEKConn's services. **Client Satisfaction with Long-Term Relationships** Many clients have maintained long-term relationships with TEKConn, indicating high levels of satisfaction and trust in their services over extended periods. **Room for Improved Regular Communication** While overall satisfaction is high, some clients suggest more frequent meetings (e.g., biannual instead of annual) could help avoid budget surprises and improve strategic planning. **Competent and Professional Team** Clients find TEKConn's team to be highly competent and professional. Their ability to resolve issues effectively and provide knowledgeable support is consistently highlighted. **Specialized Expertise Across Various Technologies** Clients note TEKConn’s broad range of expertise across different technologies. This ensures that there is always someone available who can address specific concerns or provide informed recommendations. **Responsive and Proactive Support** TEKConn is praised for their responsiveness and proactive approach to managing IT issues. Clients appreciate that problems are addressed promptly, often before they become critical, ensuring minimal downtime. **Positive Impact on Business Operations** TEKConn’s involvement has led to minimal technical problems and employee downtime, significantly benefiting business operations and productivity for their clients. **Strong Help Desk Support** TEKConn’s help desk is frequently commended for being responsive and helpful. Clients value the immediate support and the availability of knowledgeable staff to solve issues efficiently. **Trustworthy and Reliable Partner** Clients trust TEKConn for their reliability. The company has built strong relationships by delivering consistent, dependable IT support and maintaining well-functioning systems. ### TEKConn Reviews #### IT Managed Services for Staffing Firm (Featured Review) **The Project** - Services: BI & Big Data Consulting & SI - Project size: Confidential - Project length: **Project Summary**: TEKConn manages the internal network of a staffing and management firm, including network stability and security. The work included initial assessment of the network and fixing configuration problems. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CEO, Staffing Company - Industry: Other industries - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Jun 25, 2015 **Feedback Summary**: TEKConn is very responsive to issues and has ensured that the network is continuously monitored. The team is competent and professional, and has fixed problems that other companies created or were unable to solve.  ""I haven't lost a day's work due to problems that they can impact."" **BACKGROUND** Please describe your organization. We live in the space between staffing and management consulting. Investment banks, program managers, product managers, management consulting firms hire us when they have an implementation that exceeds their ability. I provide them with business analysts and project managers on a contract basis. What is your role and responsibilities? I am the CEO. **OPPORTUNITY / CHALLENGE** What was your goal for working with TEKConn? We have been working on getting rid of most of our technology. They've been very helpful in setting up tools. It's mostly tools around that. **SOLUTION** Please describe the scope of their work. They manage my internal network – PCs, network, and network security. What was your process for selecting TEKConn? All of the companies in this space are terrible. My expectations were low because of past bad experiences. My criterion was someone who stunk less than the guy I had before. I think we just asked people in our network and looked online. I gave the task to someone else on my team to find a service.  Can you give a sense of the size of the initiative? We have eight employees, and we have more than double that amount of PCs. The cost is confidential. When was the work completed? We started with them after Hurricane Sandy [2012]. That's when the other service got unmanageable. **RESULTS & FEEDBACK** Do you have any statistics or metrics on the project? The bottom line is that everything works.  Are you satisfied with their performance? Yes. Definitely. What differentiates TEKConn from other partners? The problems that we were having – there were configurations with our network where there would be problems that we would discover when we would come in on Monday morning to find out that our network would be down and no one knew about it. We'd have to get our MSP [managed services provider] team in the office. That never happens with TEKConn. I get a call in the morning saying there's a problem and, at the worse, they have someone in at 8 a.m. fixing it. I haven't lost a day's work due to problems that they can impact.  Their people are competent and professional. When I personally call with a problem with my PC, they fix it. They're straight about it. I look at the bill and think why am I paying all this money. We don't have any problems with TEKConn. That is because they're doing their job. What advice would you give to future clients of theirs? I've worked with four companies, and I'm continually surprised at how good they are. My standards were not very high. Looking back on the work so far, is there any area that you think they could improve upon or that you might do differently? I bug my vendors to death. I want what they're providing and more for a lot less money. I'm looking forward to seeing how they improve. --- #### IT Managed Services for Staffing Firm **The Project** - Services: BI & Big Data Consulting & SI - Project size: Confidential - Project length: **Project Summary**: TEKConn manages the internal network of a staffing and management firm, including network stability and security. The work included initial assessment of the network and fixing configuration problems. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CEO, Staffing Company - Industry: Other industries - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Jun 25, 2015 **Feedback Summary**: TEKConn is very responsive to issues and has ensured that the network is continuously monitored. The team is competent and professional, and has fixed problems that other companies created or were unable to solve.  ""I haven't lost a day's work due to problems that they can impact."" **BACKGROUND** Please describe your organization. We live in the space between staffing and management consulting. Investment banks, program managers, product managers, management consulting firms hire us when they have an implementation that exceeds their ability. I provide them with business analysts and project managers on a contract basis. What is your role and responsibilities? I am the CEO. **OPPORTUNITY / CHALLENGE** What was your goal for working with TEKConn? We have been working on getting rid of most of our technology. They've been very helpful in setting up tools. It's mostly tools around that. **SOLUTION** Please describe the scope of their work. They manage my internal network – PCs, network, and network security. What was your process for selecting TEKConn? All of the companies in this space are terrible. My expectations were low because of past bad experiences. My criterion was someone who stunk less than the guy I had before. I think we just asked people in our network and looked online. I gave the task to someone else on my team to find a service.  Can you give a sense of the size of the initiative? We have eight employees, and we have more than double that amount of PCs. The cost is confidential. When was the work completed? We started with them after Hurricane Sandy [2012]. That's when the other service got unmanageable. **RESULTS & FEEDBACK** Do you have any statistics or metrics on the project? The bottom line is that everything works.  Are you satisfied with their performance? Yes. Definitely. What differentiates TEKConn from other partners? The problems that we were having – there were configurations with our network where there would be problems that we would discover when we would come in on Monday morning to find out that our network would be down and no one knew about it. We'd have to get our MSP [managed services provider] team in the office. That never happens with TEKConn. I get a call in the morning saying there's a problem and, at the worse, they have someone in at 8 a.m. fixing it. I haven't lost a day's work due to problems that they can impact.  Their people are competent and professional. When I personally call with a problem with my PC, they fix it. They're straight about it. I look at the bill and think why am I paying all this money. We don't have any problems with TEKConn. That is because they're doing their job. What advice would you give to future clients of theirs? I've worked with four companies, and I'm continually surprised at how good they are. My standards were not very high. Looking back on the work so far, is there any area that you think they could improve upon or that you might do differently? I bug my vendors to death. I want what they're providing and more for a lot less money. I'm looking forward to seeing how they improve. --- #### IT Managed Services for Arts Nonprofit Organization **The Project** - Services: Cloud Consulting & SI - Project size: $10,000 to $49,999 - Project length: **Project Summary**: TEKConn provides IT support for a non-profit, including software updates and server management. Most of the work is remote but has annual meetings in this 4-year long relationship. **Review Rating**: 4.5 - Quality: 4.5 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** Director of Finance, Arts Nonprofit Organization - Industry: Other industries - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Jun 25, 2015 **Feedback Summary**: TEKConn has built trust with a flat rate and well-maintained system management. The team has solved every problem that has been sent to them and has a great help desk that is always available to answer questions and respond to issues. ""I've been satisfied. I can't think of a time that we reached out to TEKConn with a problem that they couldn't solve."" **BACKGROUND** Please describe your organization. We're a public charity with a 501(c)3 status that supports artists and the emerging arts organization with a variety of programs providing resources to funding opportunities, administering grants, and fiscal sponsorship.  What is your role and responsibilities? I am the director of finance **OPPORTUNITY / CHALLENGE** What was your goal for working with TEKConn? It was for information technology support. **SOLUTION** Please describe the scope of their work. We have 25 full-time employees and three to four part-time employees. There's 30 workstations. Anytime we have issues with our PCs, TEKConn is who we go to. Usually they troubleshoot our problems remotely. Sometimes, they need to send people here to look at the issue. They keep our workstations and PCs in healthy status.  They also provide service to our servers. We have four servers in the office. On an annual basis, I sit down with one of the presidents there. I work directly with Steven Dyke. He gives me a consultation on the equipment. With our financial management system, we use a Blackboard product called Financial Edge. From time to time, they send up patches to update our system. TEKConn helps us with that. What was your process for selecting TEKConn? I've been with this organization a little past five years. After the first year, I realized we needed a different IT group. We put out an ad on our website. There were three or four bids we received. I liked their model of a flat monthly fee based on the amount of workstations.  The incentive is on them to keep our PCs working. From their perspective, if it's a flat fee, you don't want to be called 100 times a month. If that was the case, they're there for you. So, the incentive is for TEKConn to keep the PCs working appropriately.  Can you give a sense of the size of the initiative? It was from $30,000 to $40,000 When was the work completed? It's ongoing. We've been with them four years [since 2011]. **RESULTS & FEEDBACK** Do you have any statistics or metrics on the project? No, but our systems have been running smoothly. We haven't had any long instances of employee downtime. Are you satisfied with their performance? I've been satisfied. I can't think of a time that we reached out to TEKConn with a problem that they couldn't solve. There may have been times it took longer to solve, but there was never a time they couldn't find a solution. We have some old machines, and they were still able to keep them running until we replaced them. What differentiates TEKConn from other partners? They have a good help desk. They're always responsive. Most times, they try to work with you on the spot. If it's a more complicated issue, then they have to get back to you. Whenever we've had to deal with a third party, they've been willing to be on the call and help us along. It's comforting to know that you have someone there. I'm not a technology guy. What advice would you give to future clients of theirs? I've been satisfied, so it's hard to say be careful about anything. Keep the communication going on a more regular basis. You don't want to be caught by surprise. I've had a positive experience. Looking back on the work so far, is there any area that you think they could improve upon or that you might do differently? Rather than doing an annual meeting, it would be helpful to do twice a year. Then, there would not be budget surprises later on. That's partially my fault. --- #### IT Managed Services for Accounting Firm **The Project** - Services: Cloud Consulting & SI - Project size: $10,000 to $49,999 - Project length: **Project Summary**: TEKConn provides office IT and security management for a local accounting firm on an ongoing basis. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 4.5 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** Office Manager, Accounting Firm - Industry: Business services - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Jun 25, 2015 **Feedback Summary**: TEKConn has a wide expertise, meaning that they always have someone available to answer any question that comes up. The team demonstrates constant growth and development, so the service delivered and recommendations given are always getting better.  ""TEKConn has a wide range of staff in diverse areas of technology."" **BACKGROUND** Please describe your organization. We are an accounting firm. What is your role and responsibilities? I am the office manager. **OPPORTUNITY / CHALLENGE** What was your goal for working with TEKConn? The company we used before was not local, and we prefer to have someone local that could come in to do hands on work when necessary to improve our network and computers. **SOLUTION** Please describe the scope of their work. We needed someone capable of managing our IT [information technology] needs and security issues. What was your process for selecting TEKConn? Someone we worked with previously had worked with them. He came in and met with us. Can you give a sense of the size of the initiative? It was from $10,000 to $50,000 When was the work completed? We've been with them four or five years. **RESULTS & FEEDBACK** Do you have any statistics or metrics on the project? We have had few instances of technical problems or employee downtime because they have a strong record. Are you satisfied with their performance? Yes. We stick with them because we are completely satisfied. What differentiates TEKConn from other partners? They're responsive. TEKConn has a wide range of staff in diverse areas of technology. Typically, if we have a question about anything they will have someone on staff who can support our inquiry. It could be an operating system, equipment, or software.  They always seem to have someone available that can answer questions and give us recommendations. The company is growing. Their staff is not stagnant. They grow and change positions based on their current knowledge base. There's always growth within the company. What advice would you give to future clients of theirs? Listen to them. Take their suggestions to heart. As long as they have a clear understanding of what your needs are, they're very adept at being able to come up with a plan that will suit your needs. Looking back on the work so far, is there any area that you think they could improve upon or that you might do differently? No. They're very close to our office, so the turnaround and response time is always very good. If there's an issue with anything it's addressed immediately and taken care of. If something slips through the cracks, they respond quickly. That hasn't happened very often. --- ## Packages ## Locations (1) ### New York, NY (Headquarters) - 237 West 35th Street, Suite 505 - New York, NY 10001 - United States - 21 - 30 employees - Phone: 212-461-4310 ## Contact TEKConn [Send a message](https://clutch.co/profile/tekconn) ### Connect on Social - [LinkedIn](https://www.linkedin.com/company/tekconn-inc-) - [Facebook](https://www.facebook.com/TEKConn/) - [X](https://twitter.com/tekconn)