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Technical Drive

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Driving IT Forward for businesses in West Midlands

Technical Drive is a West Midlands-based Managed IT Services Provider delivering high-performance IT Support, Cloud, Telephony, Cyber Security, and Digital solutions. For 20 years, we have provided trusted technology management to hundreds of organisations across sectors including Manufacturing & Engineering, Financial Services, and Non-Profits.

Why Organisations Choose Technical Drive:

  • Min project size
    $1,000+
  • Hourly rate
    $100 - $149 / hr
  • Employees
    50 - 249
  • Locations
    Bromsgrove, England
  • Year founded
    Founded 2008

1 Locations

  • Bromsgrove , England

Service Lines
IT Managed Services
50%
Cybersecurity
20%
Cloud Consulting & SI
10%
IT Strategy Consulting
10%
Web Development
10%
Select Focus Area
Azure Consulting Services
Azure Migrations
100%
CMS Focus
Microsoft SharePoint
100%
Cybersecurity focus
Breach Detection & Incident Response
20%
Threat Intelligence Services
20%
Cloud Security
10%
Identity & Access Management
10%
Managed SIEM Services
10%
Network Security
10%
Threat/Attack Simulations
10%
Vulnerability Management
10%
Digital and IT Strategy Consulting Focus
IT Operations Management Consulting
40%
IT Service Management Consulting
40%
Digital Transformation
10%
IT Assessment
10%
IT Managed Services Focus
Help desk
35%
Telecom
15%
Disaster Recovery
10%
Hardware
10%
Managed Hosting Services
10%
Network
10%
Other IT managed services
10%
Industries
Advertising & marketing
10%
Arts, entertainment & music
10%
Automotive
10%
Beauty
10%
Business services
10%
Construction
10%
Consumer products & services
10%
Contracting
10%
Dental
10%
eCommerce
10%
Clients
Midmarket ($10M - $1B)
50%
Small Business (<$10M)
50%

Pricing Snapshot

Min. project size $1,000+
Avg. hourly rate $100 - $149 /hr
Rating for cost 3.5 /5

Most Common Project Size

Confidential based on 1 review
< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000
Learn more about SEO pricing

Select a service to see pricing information

Managed IT Services Packages

starting at $60/month

Overall Review Rating

5.0

  • Quality

    4.5 /5

  • Schedule

    4.5 /5

  • Cost

    3.5 /5

  • Willing to Refer

    5.0 /5
See all 1 Reviews

Technical Drive Reviews

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IT Managed Services for Hotel

Featured Review
  • IT Managed Services
  • Cloud Server Migration
  • Confidential
  • Nov. 2023 - Jan. 2026
5.0
Quality
4.5
Schedule
4.5
Cost
3.5
Willing to Refer
5.0

"Their expertise and customer service were outstanding."

Jul 28, 2026
Managing Director, Westmead Hotel
Ben Panesar
Verified
  • Hospitality & leisure
  • Birmingham, England
  • 11-50 Employees
  • Online Review
  • Verified

Technical Drive provided IT support for a hotel. The team helped the client modernize their infrastructure and improve their Wi-Fi. They also support the client's phone system.

Showing 1-1 of 1 Reviews

IT Support

Deploy a resilient, fully accredited technology framework tailored to your operational needs. Technical Drive provides enterprise-grade infrastructure management, proactive cyber security, unified communications, and robust cloud solutions for mid-market organisations.

Small

Remote Only

$60 /month
  • Unlimited telephone and remote support
  • Immediate remote response
  • Free loan equipment for up to 5 days
  • M365 Portal management
  • Azure AD management and admin

Medium

Fully Managed

$100 /month
  • Unlimited telephone and remote support
  • Immediate remote response
  • Free loan equipment for up to 5 days
  • M365 Portal management
  • Azure AD management and admin

Large

Enterprise

$200 /month
  • Unlimited telephone and remote support
  • Immediate remote response
  • Free loan equipment for up to 5 days
  • M365 Portal management
  • Azure AD management and admin
Features

Small

$60

/mo

Medium

$100

/mo

Large

$200

/mo

Unlimited telephone and remote support

Immediate remote response

Free loan equipment for up to 5 days

M365 Portal management

Azure AD management and admin

SharePoint management and admin (excl mods)

Cloud and & Hosted: Onsite Remote support

–

–

Cloud and & Hosted: Onsite support

–

Servers: Remote Support

Servers: Onsite support

–

Critical Network Devices: Remote Support

Critical Network Devices: Onsite Support

–

Critical Network Devices: Free loan equipment

Critical Network Devices: Unlimited onsite support

–

Other Network Devices: Remote support

Other Network Devices: Onsite support

–

Other Network Devices: Free loan equipment

Small

$60

/mo

Unlimited telephone and remote support

Immediate remote response

Free loan equipment for up to 5 days

M365 Portal management

Azure AD management and admin

SharePoint management and admin (excl mods)

Cloud and & Hosted: Onsite Remote support

Cloud and & Hosted: Onsite support

–

Servers: Remote Support

Servers: Onsite support

–

Critical Network Devices: Remote Support

Critical Network Devices: Onsite Support

–

Critical Network Devices: Free loan equipment

Critical Network Devices: Unlimited onsite support

–

Other Network Devices: Remote support

Other Network Devices: Onsite support

–

Other Network Devices: Free loan equipment

Medium

$100

/mo

Unlimited telephone and remote support

Immediate remote response

Free loan equipment for up to 5 days

M365 Portal management

Azure AD management and admin

SharePoint management and admin (excl mods)

Cloud and & Hosted: Onsite Remote support

–

Cloud and & Hosted: Onsite support

Servers: Remote Support

Servers: Onsite support

Critical Network Devices: Remote Support

Critical Network Devices: Onsite Support

Critical Network Devices: Free loan equipment

Critical Network Devices: Unlimited onsite support

Other Network Devices: Remote support

Other Network Devices: Onsite support

Other Network Devices: Free loan equipment

Large

$200

/mo

Unlimited telephone and remote support

Immediate remote response

Free loan equipment for up to 5 days

M365 Portal management

Azure AD management and admin

SharePoint management and admin (excl mods)

Cloud and & Hosted: Onsite Remote support

–

Cloud and & Hosted: Onsite support

Servers: Remote Support

Servers: Onsite support

Critical Network Devices: Remote Support

Critical Network Devices: Onsite Support

Critical Network Devices: Free loan equipment

Critical Network Devices: Unlimited onsite support

Other Network Devices: Remote support

Other Network Devices: Onsite support

Other Network Devices: Free loan equipment

Our Story

Since 2008, Technical Drive has been committed to taking proactive responsibility for helping our clients drive their business forward through technology. Our dynamic team continually invests in the latest techniques and technologies to enhance our services in IT support, cyber security and communications. With strong accreditation, flexibility, expertise and a straightforward approach, we've established ourselves as a trusted leader in the IT services industry.

What Sets Us Apart

Engineers on the Line in Under 30 Seconds

Standard industry benchmarks measure initial responses in hours. We measure ours in seconds. By intentionally over-resourcing our helpdesk, you speak directly to a qualified engineer in under 30 seconds—maintaining an average total resolution time of just 3.2 hours.

Enterprise-Grade Security & Quality Standards

We prove our quality through rigorous independent accreditation. Technical Drive holds ISO 27001 (Information Security Management) and ISO 9001 (Quality Management) certifications, alongside Cyber Essentials Plus and Microsoft Solutions Partner status.

Relentless Focus on Feedback

We verify our service quality continuously by requesting feedback on every support ticket and project. This real-time accountability has earned us a 99% client satisfaction rating and a 4.8-star Google rating across more than 180 verified client reviews.

Team Breakdown

SharePoint (2)
Cyber Security (5)
Infrastructure (3)
Helpdesk (6)

Tools and Technology

Microsoft Teams
OneDrive
SharePoint
Microsoft Outlook
Microsoft Azure
Mailchimp
Azure
VMware

Commonly Asked Questions

At Technical Drive, our sub-30 second response time benchmark is achieved through a deliberate operational strategy: we intentionally over-resource our IT helpdesk rather than running a lean or skeleton crew. Traditional Managed Service Providers (MSPs) often operate a triaging model where inbound calls are handled by call-loggers, administrative staff, or automated routing systems. Under those models, a ticket is created, assigned a priority tier, and placed into a queue for an engineer to review hours—or sometimes days—later. We eliminate that friction entirely. When your employees call Technical Drive, they connect directly to an accredited, senior engineer who immediately begins diagnosing and resolving the issue. By bypassing ticket-logging middle steps, we maintain an average issue resolution time of just 3.2 hours for remote queries. For complex hardware failures or infrastructure issues that cannot be resolved remotely, we deploy on-site engineers directly to your site. Backed by clear Service Level Agreements (SLAs)—typically 4 hours for critical server failures and 8 hours for individual workstation devices—our West Midlands location ensures rapid physical deployment across Birmingham, Worcestershire, and surrounding regions. Furthermore, if a critical hardware component cannot be repaired or replaced immediately on-site, we provide free 7-day loan equipment to ensure your operational continuity remains unaffected while replacement hardware is sourced.

Cyber security is built directly into every layer of our managed service delivery framework. Technical Drive holds three major, independently audited security and quality credentials: ISO 27001 (Information Security Management): This international standard certifies that our internal operational processes, data handling policies, and infrastructure management strictly adhere to global best practices for risk management and data protection. ISO 9001 (Quality Management): This certification ensures our service delivery, client communications, and operational discipline are continuously audited and refined for consistency and quality assurance. Cyber Essentials Plus: Unlike standard self-assessed Cyber Essentials, Cyber Essentials Plus requires hands-on technical verification and vulnerability testing by an independent body to confirm that our defensive controls against malware, phishing, and network breaches are fully resilient. In addition to these organizational accreditations, we are an official Microsoft Solutions Partner for Cloud and Modern Workplace. To protect our clients' day-to-day operations, we implement multi-layered defensive stacks using enterprise tools such as Sophos Endpoint Protection, Barracuda Email Protection, and Acronis Threat Management. We enforce multi-factor authentication (MFA), automated patch management, EDR/MDR real-time threat monitoring, and encrypted backup protocols. Whether you are navigating sector-specific compliance (such as GDPR, FCA guidelines, or legal SRA standards), our framework ensures your business remains protected against sophisticated cyber threats.

Transitioning your IT support from an existing provider or an internal team is a structured, zero-downtime process designed to eliminate risk and avoid operational disruption. We manage the entire transition on your behalf through a dedicated Account Manager and Technical Onboarding Lead using a four-stage framework: Migrating from legacy on-premises file servers or fragmented cloud storage into Microsoft SharePoint requires careful planning rather than a simple 'drag and drop' copy of files. Many organisations already pay for SharePoint as part of their existing Microsoft 365 licensing, but fail to unlock its full potential because initial setups are poorly structured, unmapped, or lack proper security controls. At Technical Drive, we manage end-to-end SharePoint migrations using a proven four-stage framework designed to ensure data integrity, maintain security, and minimise downtime: Data Audit & Site Architecture: Before moving any files, we conduct a thorough audit of your existing file structures. We work alongside your leadership team to clean up redundant data, design intuitive site architecture, and establish custom permissions, metadata tags, and folder taxonomies aligned with your business processes. Permission Mapping & Security Alignment: We map existing file access levels to modern Azure Active Directory / Microsoft Entra ID security groups. Backed by our ISO 27001 and Cyber Essentials Plus standards, we configure granular user access controls, Multi-Factor Authentication (MFA), and Data Loss Prevention (DLP) policies to prevent unauthorized file sharing or accidental exposure. Phased Data Transfer: We execute data migrations in structured phases—often out of standard business hours or over weekends—using secure staging tools. This ensures your active data remains completely available to staff throughout the process without performance lag or operational downtime. User Adoption & Hands-On Training: A successful migration relies on user confidence.

Transitioning your IT support from an existing provider or an internal team is a structured, zero-downtime process designed to eliminate risk and avoid operational disruption. We manage the entire transition on your behalf through a dedicated Account Manager and Technical Onboarding Lead using a four-stage framework: System & Infrastructure Audit: We perform a full audit of your current hardware, network architecture, active licenses, backup setups, and third-party vendor contracts. We identify security gaps, performance bottlenecks, and immediate quick-wins. Transition & Offboarding Management: We liaise directly with your outgoing provider to manage the secure transfer of administrative passwords, network documentation, domain controls, and historical data logs—removing the awkwardness and burden from your internal management team. Documentation & Deployment: We install our silent monitoring and management agents across your server estate and user devices, document every aspect of your network environment, and set up your client portal access. Team Orientation: We conduct brief, user-friendly welcome sessions for your staff, introducing them to our direct-dial helpdesk, explaining how to reach an engineer in under 30 seconds, and ensuring everyone feels comfortable with the new support system from day one. The typical onboarding timeline spans 2 to 4 weeks, timed carefully around your business hours to guarantee zero interruption to daily productivity.

We believe in straightforward, predictable, and transparent pricing. Rather than charging unpredictable hourly rates or adding hidden fees for routine maintenance, our Managed IT Support is delivered as a flat monthly per-user or per-device fee, allowing leadership teams to budget accurately as headcount scales. Key details regarding our commercial terms include: Standard Contract Lengths: Our baseline support agreements start at just 12 months, offering flexibility without forcing long-term lock-ins. Multi-Year Price Lock Options: For organisations seeking long-term budget stability, we offer multi-year agreements that lock in fixed monthly pricing and protect your business against inflation and rate increases over time. All-Inclusive Coverage: Standard agreements cover remote support, proactive monitoring, server maintenance, user account management, and strategic IT alignment consultations. Optional additions include specialised cloud hosting, advanced cybersecurity management, VoIP telephony, and custom backup strategies. To ensure complete clarity before any commitment is made, we provide a free, no-obligation IT review and audit. This review details exactly what services your organization requires, identifies areas where hardware or license spend can be optimized, and outlines a fixed monthly proposal tailored precisely to your operational scale.

Locations (1)

Market Street Bromsgrove, England B61 8DA

50 - 75

Contact Technical Drive

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Westmead Hotel

(1)
Westmead Hotel Logotype

Ben Panesar