Teceze Ltd

BACKGROUND

Please describe your company and position.

I am the CEO of Baret Managed Services Pvt. Ltd.

Describe what your company does in a single sentence.

Bharat Managed Services is an efficient IT service provider, which offers a wide array of solutions, ranging from IT service management to data center relocations.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Teceze Ltd to accomplish?

• Field Service Operations
• Cyber Security

SOLUTION

How did you find Teceze Ltd?

Online Search

Why did you select Teceze Ltd over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Teceze Ltd were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Cloud Services
- Cloud adoption strategy and roadmap
- Cloud migration
- Cloud security setup
- Cost management reports
Managed IT Services
- Network monitoring and management reports
- Software updates and patches
- Helpdesk support
- Backup & disaster recovery plans
- Security management reports
Cybersecurity
- Risk assessment reports
- Threat detection and incident response setup
- Firewall & endpoint protection
- Compliance reports
- Data encryption plans
- Employee training and phishing simulations

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes from the project include improved operational efficiency, with a reduction in system downtime by 30% due to proactive monitoring and management of IT infrastructure. Cloud migration resulted in a 25% reduction in operational costs, while enhancing scalability and flexibility. Cybersecurity enhancements led to a 40% decrease in security incidents and a 50% faster incident response time. Additionally, the implementation of regular system updates and optimized backup strategies ensured 99.9% uptime and improved data protection, supporting compliance with industry regulations. These outcomes collectively demonstrate significant progress and the successful achievement of project objectives.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management was highly effective, with a structured approach that ensured all deliverables were met within the agreed timelines. The team adhered to a well-defined project schedule, delivering key milestones on time and keeping us informed through regular progress updates and status meetings. They demonstrated excellent flexibility in responding to our needs, quickly adapting to any changes or new requirements that arose during the project. When unexpected challenges emerged, the team proactively addressed them, providing timely solutions and minimizing any potential delays. Their communication was clear and responsive, fostering a collaborative environment that ensured project success and client satisfaction.

What was your primary form of communication with Teceze Ltd?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

What I found most impressive and unique about Teceze was their strong commitment to innovation and customer-centricity. They not only delivered high-quality IT solutions but also took the time to deeply understand our specific needs, tailoring their approach to maximize value. Their proactive approach to problem-solving, especially during critical situations, stood out, as they were always one step ahead in anticipating potential issues. Additionally, their team’s expertise in emerging technologies, such as AI, cloud services, and cybersecurity, coupled with their ability to deliver scalable and cost-efficient solutions, made them a standout partner in driving our digital transformation efforts. The level of responsiveness, flexibility, and technical proficiency showed throughout the project was very remarkable.

Are there any areas for improvement or something Teceze Ltd could have done differently?

None.

BACKGROUND

Introduce your business and what you do there.

I’m the VP of IT operations for Outsell Inc. We’re a research advisory firm with about 20 full-time employees.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Teceze Ltd?

We were in need of a new IT tech support company.

SOLUTION

What was the scope of their involvement?

Teceze manages our tech support. They help manage laptops, internal admission applications, and security aspects. They scan machines and fix hardware issues. They also troubleshoot things like login, password support, system backups, and more.

What is the team composition?

There are 2–3 people that work with us at one time. They rotate; it’s not the same people every time.

How did you come to work with Teceze Ltd?

We posted on LinkedIn. After an evaluation process, Teceze was the most flexible company, with multiple points of contact, such as email, chat, and phone support. They were also cost-effective for us.

How much have you invested with them?

We’ve spent $2,500.

What is the status of this engagement?

We started working together in May 2020, and we signed a one-year contract.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The quality is top-notch. Teceze is proactive in terms of reaching out to end users and fixing issues. 

How did Teceze Ltd perform from a project management standpoint?

They’re available 24/7 and responsive, usually within 10 minutes. They have a ticketing system installed on each machine for issue reporting. 

What did you find most impressive about them?

They provide full support on technology. I enjoy working with them much more than previous vendors. 

Are there any areas they could improve?

I gave them feedback on issues such as time consciousness. They received it well and adjusted accordingly.

Do you have any advice for potential customers?

If you want a tech support company that doesn’t just supply IT support from machines, Teceze is a good option.

BACKGROUND

Please describe your company and position.

I am the Global Business Manager of a business services firm

Describe what your company does in a single sentence.

We are a dynamic business firm specialising in delivering tailored strategies to help companies achieve sustainable growth.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Teceze Ltd to accomplish?

• WIFI site survey
• Firewall Installation
• IT helpdesk

SOLUTION

How did you find Teceze Ltd?

• Online Search
• Referral

Why did you select Teceze Ltd over others?

• Close to my geographic location
• Pricing fit our budget
• Good value for cost

How many teammates from Teceze Ltd were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Assess site layout, signal coverage and interference. Provided a detailed report on network design and performance enhancements.

Delivered round the clock technical support for users.

Ensure ticket resolution meets SLA standards and boosts user productivity.

Deployed and configured enterprise grade firewalls for robust security.

Implemented access controls, VPN and threat detection measures .

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The successful delivery ensured robust network performance, enhanced user support and fortified security infrastructure. Outcomes includes seamless Wi-Fi connectivity, reduced downtime through efficient IT helpdesk services and proactive protection against cybersecurity threats.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes. They delivered items on time. 

What was your primary form of communication with Teceze Ltd?

In-Person Meeting

What did you find most impressive or unique about this company?

Their holistic approach to IT solutions, seamlessly integrating innovation with reliability. With a blend of cutting edge technology, exceptional customer support and a commitment to excellence, Teceze changed challenges into opportunities for growth.

Are there any areas for improvement or something Teceze Ltd could have done differently?

NA

BACKGROUND

Please describe your company and position.

I am the Inventory Manager of a warehousing services company.

Describe what your company does in a single sentence.

Warehouse as a services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Teceze Ltd to accomplish?

• Inventory Management

SOLUTION

How did you find Teceze Ltd?

• Online Search
• Referral
• Clutch Site

Why did you select Teceze Ltd over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Teceze Ltd were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

A global pharmaceutical company collaborated with Teceze to streamline its warehousing operations across 45 locations, managing over 25,000 devices. Over 7 months, Teceze implemented a Warehousing as a Service (WaaS) solution, addressing challenges like inventory management, packaging inefficiencies, and global coordination. 

By automating processes such as inventory tracking, returns management, and logistics, the company achieved a 98.9% SLA compliance rate, significantly improving efficiency and consistency across regions. This partnership set a new standard for global warehousing excellence.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The implementation of the WaaS solution yielded impressive results:

• Improved SLA Compliance: Achieved an SLA compliance rate of 98.9%, surpassing the client’s expectations.
• Enhanced Efficiency: Significant reduction in operational inefficiencies, leading to smoother and faster processing of items.
• Global Synchronization: Effective coordination and management of warehouses across multiple regions, ensuring uniformity and consistency.
• High-Volume Handling: Successfully managed over 4,000 items per month without compromising on quality or timeliness.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

yes

What was your primary form of communication with Teceze Ltd?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Services, Culture, On-time Delivery, Professionalism

Are there any areas for improvement or something Teceze Ltd could have done differently?

No