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Teceze’s Managed IT Services are designed to support growing companies by offering fully managed technology solutions at an affordable cost. Our approach is to implement a lean, scalable solution with a proactive approach to problem solving that keeps your systems up and running 24X7, so you can focus on the other tasks that are important to your organisation.
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Managed IT Services for Research Advisory Firm
"Teceze is proactive in terms of reaching out to end users and fixing issues."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the VP of IT operations for Outsell Inc. We’re a research advisory firm with about 20 full-time employees.
What challenge were you trying to address with Teceze Ltd?
We were in need of a new IT tech support company.
What was the scope of their involvement?
Teceze manages our tech support. They help manage laptops, internal admission applications, and security aspects. They scan machines and fix hardware issues. They also troubleshoot things like login, password support, system backups, and more.
What is the team composition?
There are 2–3 people that work with us at one time. They rotate; it’s not the same people every time.
How did you come to work with Teceze Ltd?
We posted on LinkedIn. After an evaluation process, Teceze was the most flexible company, with multiple points of contact, such as email, chat, and phone support. They were also cost-effective for us.
How much have you invested with them?
We’ve spent $2,500.
What is the status of this engagement?
We started working together in May 2020, and we signed a one-year contract.
What evidence can you share that demonstrates the impact of the engagement?
The quality is top-notch. Teceze is proactive in terms of reaching out to end users and fixing issues.
How did Teceze Ltd perform from a project management standpoint?
They’re available 24/7 and responsive, usually within 10 minutes. They have a ticketing system installed on each machine for issue reporting.
What did you find most impressive about them?
They provide full support on technology. I enjoy working with them much more than previous vendors.
Are there any areas they could improve?
I gave them feedback on issues such as time consciousness. They received it well and adjusted accordingly.
Do you have any advice for potential customers?
If you want a tech support company that doesn’t just supply IT support from machines, Teceze is a good option.
Teceze meets the client’s standards of quality, turnaround, and technical breadth. They are available at all hours and frequently respond to issues within 10 minutes. They also receive feedback well.