TCS solutions

BACKGROUND

Please describe your company and position.

I am the CEO of KIWI education

Describe what your company does in a single sentence.

International Education and Relocation Agency

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TCS solutions to accomplish?

• Web development
• System integration
• Design and support websites
• Design and support marketplace
• Design and support CRM system

SOLUTION

How did you find TCS solutions?

Referral

Why did you select TCS solutions over others?

• Great culture fit
• Good value for cost
• Referred to me

How many teammates from TCS solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our company approached this IT firm with the task of developing a website that would not only reflect our brand and corporate identity but also ensure integration with payment systems and our CRM system. 

• The main tasks set before the team were: 
  • Multilingual Support: Given our international audience, it was crucial for the site to support multiple languages, ensuring comfortable interaction for all users. 
  • Responsive Design: In the era of mobile devices, the responsiveness of the site became our priority. The team successfully tackled this challenge, creating a site that looks and functions equally well across all devices. 
  • Integration with Payment Systems: To provide convenience for our clients, the team integrated the site with several payment systems, ensuring the security and ease of transactions. 
  • Integration with our CRM System: This was a pivotal point in our project. The team ensured smooth integration with our CRM, allowing us to automate many business processes and enhance client interaction. 
  • Support and Website Updates: After the site's launch, the team continued to support us, regularly updating content and addressing potential technical issues. 

As a result of collaborating with this IT company, we received a functional, modern, and user-friendly website that fully meets our business requirements. We sincerely thank the team for their professionalism, responsibility, and the quality of work delivered.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Increased Traffic: After the launch of the new website, we observed a significant increase in site visits, indicating its appeal and user-friendliness. 
• Higher Conversion Rate: The integration with payment systems and CRM streamlined the process of handling applications and payments, leading to an increased conversion rate. 
• Positive Feedback: We received numerous positive reviews from our clients regarding the design, functionality, and overall interaction with the site. 
• Integration Efficiency: With the CRM integration, our team became more responsive in handling client inquiries, enhancing our efficiency and service level. 
• Mobile Adaptation: Thanks to the responsive design, we noticed an uptick in mobile traffic and a positive trend in user interactions on mobile devices.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team showcased exemplary project management skills throughout our collaboration. They consistently delivered items on time, ensuring that every phase of the project was completed as scheduled. One of the standout aspects of their approach was the use of agile development methodologies, which allowed for flexibility and adaptability in the face of changing requirements. 

Furthermore, they adopted a MVP strategy for product release. This approach was highly beneficial for our business as it enabled us to quickly test hypotheses, gather feedback, and make necessary adjustments. As a result, we were able to achieve our business goals more efficiently and effectively. In terms of responsiveness, the team was always attentive to our needs. 

They were proactive in seeking feedback and made sure to address any concerns or suggestions we had promptly. Their commitment to understanding and meeting our requirements played a significant role in the success of the project.

What was your primary form of communication with TCS solutions?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What truly sets this company apart is its profound expertise in the field. They consistently demonstrated an innate ability to understand and cater to our specific needs as a client. Instead of offering generic solutions, they always listened intently to our desires and proposed solutions that would facilitate the easy evolution of our product. 

Their recommendations were not just technically sound but were also precisely aligned with our business objectives. Their proactive approach in suggesting solutions that directly address our business challenges showcases their commitment to not just delivering a service, but to ensuring the success and growth of their clients.

Are there any areas for improvement or something TCS solutions could have done differently?

While our overall experience with TCS solutions was overwhelmingly positive, there's always room for improvement in any collaboration. In hindsight, perhaps a more frequent and structured communication schedule could have been established to ensure all stakeholders were consistently aligned. 

Additionally, while their solutions were top-notch, offering more training sessions or workshops on the new tools and integrations might have helped our team adapt even faster. Nonetheless, these are minor points in an otherwise successful partnership, and we look forward to future collaborations with them.