SynapseIndia has been in the software development industry since 2000. SynapseIndia is regarded as one of the Top Rated Web & Mobile app development Companies in India, SynapseIndia has a large team of more than 300 professionals working on various platforms. With 4 Start of the art development centers in India and USA, SynapseIndia has delivered well over 10,000 projects with clientele across all segments ranging from Startups, SMEs as well as Enterprise clients such as PayPal, Steve Madden, YMCA, UNICEF, Indian Army, Bata, DNG, Johnson & Johnson, etc. SynapseIndia specializes in Ecommerce solutions and business applications.
Services:
Website Development (MEAN, MERN PHP, ASP.NET, Frameworks)
SynapseIndia offers competitive pricing, with projects ranging from $3,000 to over $300,000, providing good value for cost. Clients appreciate their responsiveness and project management, though experiences vary, with some citing issues with delivery and communication.
Some clients reported challenges with communication, particularly due to language barriers. While many found SynapseIndia's English proficiency adequate, others suggested improvements in communication for a smoother collaboration.
Effective Project Management
Multiple clients praised SynapseIndia for their effective project management. They are noted for their organization, timeliness, and responsiveness, which facilitate smooth project execution and keep deliverables on track.
Expertise in E-commerce Development
SynapseIndia demonstrated expertise in e-commerce development, successfully creating and optimizing platforms that enhance user experience and streamline operations for various clients.
Proficiency in Custom Software Development
Reviews highlight SynapseIndia's proficiency in custom software development, delivering tailored solutions across various industries. Clients appreciated their ability to create bespoke applications that meet specific business needs and enhance operational efficiency.
Responsiveness and Availability
Clients consistently commend SynapseIndia for their responsiveness and availability. Their team's ability to quickly address issues and remain accessible through various communication channels is highly valued.
Technical Expertise in Diverse Technologies
SynapseIndia's technical expertise spans a range of technologies, including PHP, .NET, and Magento. Their ability to handle diverse technical requirements is well-regarded by clients.
Web Dev & Shopify Integrations for Mailing Services Company
E-Commerce DevelopmentWeb Development
Shopify
+4
Confidential
Nov. 2022 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They're very clear with the service they're providing and the deliverables."
Jun 9, 2023
Owner, Mailing Services Company
Makoto Cole
Business services
Santa Monica, California
1-10 Employees
Online Review
SynapseIndia provides web development services for a mailing services company. SynapseIndia has created an email system and admin panel. The team has also embedded the features in the client's Shopify page.
SynapseIndia has created an email system that works as expected. The team has completed all the required tasks, and their Shopify modifications have been professionally done. SynapseIndia's project management is top-tier. The team sends daily email updates and is available for Skype calls as needed.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Owner of a mailing services company.
Describe what your company does in a single sentence.
My company provides specialized mailing services and a status monitoring system.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire SynapseIndia to accomplish?
Create a email system which monitors customers activity
Create a admin dashboard to monitor customers responses
Integrate all data within a Shopify Webstore
SOLUTION
How did you find SynapseIndia?
Online Search
Other
Why did you select SynapseIndia over others?
High ratings
Pricing fit our budget
Good value for cost
Company values aligned
Large Programming House
How many teammates from SynapseIndia were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
I needed an email system which would check in with my Shopify customers. The email system needed to be managed right from the Shopify account page and be a seamless experience for the user. The user could modify how often they would receive email reminders from our system. The system would then email the user based on their configuration to check for their activity. We provide a service which performs a specific action if the user does not respond after a certain amount of time.
Additionally this system required a dashboard where the admin can view all of the customers activity. The dashboard had a number of features including resetting accounts, and changing the user statuses. The dashboard was hosted on a separate server and communicated with Shopify via requests. There were also a huge number of design changes made to the website along with features that Shopify did not have such as the configuration options for the email system.
Summary of Deliverables
Create a email check-in system which emails the user based on their configured settings.
Embed the settings into the Shopify User Page.
Create a admin dashboard which allows the admin to login to a dashboard and view all customers and their data.
Integrate the email system with MailGun and create a variety of different templates which will send based upon the customers status.
Make heavy modifications to the Shopify theme to match desired branding.
Create new pages within the customer account page to show a dashboard for customers to see their active products.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
The measurable outcomes was that Synapse was able to complete the tasks exactly as described. The email system is working as expected and the modifications to the Shopify store are very professionally done.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Their project management is top tier. They send email updates everyday so you can see the progress of what was completed for that date. They also are available daily for a Skype video call if needed. They always responded to each of my emails within a few hours and I was kept in the loop of what they were working on.
There were some things which I forgot to include in my initial job which they also included to me for no additional charge. Later, we found a few errors with our code because links were not handling special characters such as + in the url properly. The quickly found and addressed this issue within a single working day.
What was your primary form of communication with SynapseIndia?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
When searching for work I found a lot of talented programmers who could help. I wanted a "team" of programmers as opposed to relying on a single person to do the whole job. I also like that there is a chain of command, a project manager, a developer, and a huge company at their disposal to get this job done.
It also took me a while to research who I wanted to hire, and during this research term I met with them via Skype several times and was pleased at their professionalism and ability to clearly decipher my needs. They're very clear with the service they're providing and the deliverables. You can tell they have been doing this for a long time because everything was very smooth like a well oiled machine.
Are there any areas for improvement or something SynapseIndia could have done differently?
I am very pleased with SynapseIndia and still hold true that they are the best of the other developers I was searching for. I had a extensive list (I made a spreadsheet) of all the people I was looking for and SynapseIndia really outshined everyone else.
English is not the first language of the developer that I am working with but this does not matter because their english is fluent. The price is also very competitive and I can't see any improvements. I really am truly happy to have found such a talented programming house!
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Shopify Development for Printing Company
E-Commerce DevelopmentWeb Design
Less than $10,000
September 2020
3.5
Quality
3.5
Schedule
3.5
Cost
3.5
Willing to Refer
3.5
Feb 21, 2023
Managing Director, Print Early
Mohamad Faroqui
Verified
Advertising & marketing
Manhattan, New York
51-200 Employees
Online Review
Verified
SynapseIndia was tasked with Shopify development tasks.
The client decided not to go through with the Shopify development and was reimbursed by SynapseIndia with the money they invested upfront. Everything was resolved.
This review is an update by the client company. The original content is located below the new review.
The client submitted this review online.
BACKGROUND
Introduce your business and what you do there.
I’m the managing director at Print Early, a printing company.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with SynapseIndia?
We needed help designing our e-commerce site.
SOLUTION
What was the scope of their involvement?
SynapseIndia was going to provide Shopify development services for us. They sent a proposal, and we looked at it, but we then dropped the idea of getting the website, so we didn't get to the point of actually working on website design.
What is the team composition?
We worked with two project coordinators of their team.
How much have you invested with them?
We didn't start the project, so we didn't pay for anything.
What is the status of this engagement?
We worked together throughout September 2022.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
We were planning to go ahead with the project, but then we dropped the idea and asked SynapseIndia to give us a refund, which they did.
UPDATED REVIEW
This review was published on October 10, 2022.
Mohamad Faroqui
Managing Member, Print Early
Advertising & Marketing
51-200 Employees
Manhattan, New York, United States
Less than $10,000
Sep 2022 - Sep 2022
Project summary
SynapseIndia was challenged with redesigning a Shopify platform for a marketing and advertising agency. They were supposed to use the client's provided collaterals.
Feedback summary
SynapseIndia's team lack product knowledge. They didn't deliver anything. They barely took the time to understand the client's preferences and feedback before taking their money.
BACKGROUND
Please describe your company and your position there.
Horrible Experience - The Guy Name Animesh was very sweet till we paid them $1000 as initial installment but once they got the payment - They wanted
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire SynapseIndia, and what were your goals?
Website Redesign
SOLUTION
How did you select this vendor and what were the deciding factors?
looking at their reviews but I guess most of the reviews they have are FAKE
Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.
they were supposed to work on a new website - we had provided them with our current site and also competition site - they took the money and then they started asking us where is the logo :) dude the current website has logo phone number data content but they didnt want to use common sense
How many people from the vendor's team worked with you, and what were their positions?
Vinay Choubey from Customer Account department of SynapseIndia. Shubham and will be coordinating with you regarding the Technical & Development aspects of Website Development.
RESULTS & FEEDBACK
Can you share any measurable outcomes of the project or general feedback about the deliverables?
They didnt Deliver anything - They wanted us to spoon feed them everything including creativity
Describe their project management style, including communication tools and timeliness.
They took the money and then they didn't want to do the work as per what they accepted.
What did you find most impressive or unique about this company?
NOTHING
Are there any areas for improvement or something they could have done differently?
Project Managers lack product knowledge
Star Ratings
Overall rating: .5 Bad Apple - Bringing Bad Name to India and Indian Companies
Quality: .5 Horrible Work Experience - will never recommend anyone
Schedule: .5 They are based in India and the people they assigned to work were newbies who had no clue what they are supposed to do
Cost: .5 Expensive and Not worth a Dollar
Willing to refer: .5 NEVER EVER
RATINGS
3.5
Quality
3.5
Service & Deliverables
Schedule
3.5
On time / deadlines
Cost
3.5
Value / within estimates
Willing to Refer
3.5
NPS
IT Staff Augmentation for Software Company
Custom Software Development
$200,000 to $999,999
Jan. 2012 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"SynapseIndia is reliable and helps us meet our milestones with our clients."
May 23, 2022
CEO, Software Company
Anonymous
Verified
Other industries
Millburn, New Jersey
1-10 Employees
Online Review
Verified
SynapseIndia is helping a software company fulfill their projects by deploying a team of experienced developers and project managers. They work on various iOS, Android, and LAMP Stack developments.
SynapseIndia is a reliable partner, helping the client meet their milestones with their customers. The client is impressed with the quality of their staff's work and their responsiveness to their needs. Moreover, they ensure easy communication by utilizing the same tools the client uses internally.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
CEO of software company
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire SynapseIndia, and what were your goals?
We were looking for a reliable partner to help augment the capabilities of our staff.
SOLUTION
How did you select this vendor and what were the deciding factors?
Synapse was able to provide us with the right team at the right time.
Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.
We used synapse for a variety of projects with the LAMP stack, iOS, and Android.
How many people from the vendor's team worked with you, and what were their positions?
5 - other developers and project managers.
RESULTS & FEEDBACK
Can you share any measurable outcomes of the project or general feedback about the deliverables?
Synapse is reliable and helps us meet our milestones with our clients.
Describe their project management style, including communication tools and timeliness.
Generally available during US time zones. They use the tools we use internally so it was easy to communicate.
What did you find most impressive or unique about this company?
Quality of staff and responsiveness to our needs.
Are there any areas for improvement or something they could have done differently?
Generally ok.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Order Entry System for Textile Company
Custom Software Development
$10,000 to $49,999
Jan. 2021 - Ongoing
5.0
Quality
4.5
Schedule
5.0
Cost
4.5
Willing to Refer
5.0
"They are very smart and totally capable of critical and strategic thinking."
Apr 1, 2022
Principal, Maritime Tribes
Trip Wolfskehl
Verified
Manufacturing
Newport, Rhode Island
11-50 Employees
Online Review
Verified
SynapseIndia has been developing an order entry system for a textile company. The client needed a system that would allow customers and their staff to view order histories and place orders as well.
Thanks to SynapseIndia's efforts, the client will soon launch their system's beta version. As a partner, they have been responsive to emails and have been finishing client requests at a high speed. The client describes the vendor as a competent partner for their business needs.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I'm the owner of a print / cut / sew company that supplies the museum store and resort shop industry with custom made textiles.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire SynapseIndia, and what were your goals?
We have 35 products and over 600 customers so there are an infinite amount of products and complexities to our business. We needed a way for our customers to review order history and also for our in-house staff to place orders on behalf of customers.
SOLUTION
How did you select this vendor and what were the deciding factors?
Synapse is very responsive, very competent. They get it done quickly without a lot of fuss or excuses.
Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.
I just keep throwing things at them and they get it done.
How many people from the vendor's team worked with you, and what were their positions?
I have just one point of contact and she cranks.
RESULTS & FEEDBACK
Can you share any measurable outcomes of the project or general feedback about the deliverables?
We are about to roll out beta.
Describe their project management style, including communication tools and timeliness.
very responsive to emails
What did you find most impressive or unique about this company?
They did not need to schedule work far out in advance - they just get it done quickly.
Are there any areas for improvement or something they could have done differently?
High level strategy would be nice. So rather than being task masters, they could sit with me and understand the objectives of the project. But honestly, they would have been happy to do that if I requested it. They are very smart and totally capable of critical and strategic thinking.
RATINGS
5.0
Quality
4.5
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
4.5
Value / within estimates
Willing to Refer
5.0
NPS
Web Development for Logistics & Supply Chain Company
Web Development
Less than $10,000
May - Sep. 2021
5.0
Quality
5.0
Schedule
5.0
Cost
4.0
Willing to Refer
5.0
"The team's communication and commitment have been impressive throughout the workflow."
Sep 6, 2021
Owner, Logistics & Supply Chain Company
Anonymous
Other industries
United Arab Emirates
1-10 Employees
Online Review
SynapseIndia has developed a website for a logistics and supply chain company. The team is tasked with customizing features and APIs that help launch the client's services in the market.
Although the platform is ongoing, SynapseIndia has been providing progress update to keep the client on the same page. They have established multiple resources, allowing them a smooth workflow. The team has been communicative and dedicated throughout the workflow.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
Linking shipping companies to ecommerce stores
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire SynapseIndia, and what were your goals?
We hired Synapse to help in developing APIs and custom features that we needed for our market. they showed excellent and professional way in handling communication and alignment in from the beginning of the project.
SOLUTION
How did you select SynapseIndia and what were the deciding factors?
They were among few outsourcing companies who understand the problem that we are trying to solve and we started to build scope of work and defining the challenges before starting the project. Having someone who understand the problem is most important so we do not waste time in re-building something that does not function in needed way.
Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.
.
How many people from theSynapseIndia team worked with you, and what were their positions?
development team is three people including the project manager, assistance, and developer, addition to the account manager to follow the progress.
RESULTS & FEEDBACK
Can you share any measurable outcomes of the project or general feedback about the deliverables?
we are still in development phase, deliverables are in constant update. github is used once a milestone is completed
Describe their project management style, including communication tools and timeliness.
Twillio is used to track features, milestones .etc
What did you find most impressive or unique about this company?
The team's communication and commitment have been impressive throughout the workflow.
Are there any areas for improvement or something they could have done differently?
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