Sunra Softtech

BACKGROUND

Introduce your business and what you do there.

I’m a senior manager at The Sleep Company, a comfort-tech brand in India offering mattresses, recliners, and related products featuring our patented SmartGRID technology for adaptive comfort and support.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sunra Softtech?

We needed help developing a mobile application to enhance customer engagement and provide a seamless digital shopping and support experience for our company. Our key objectives were to create an intuitive and high-performance app that would make it easier for customers to browse products, access detailed product information, track orders, and interact with our brand directly from their mobile devices.

SOLUTION

What was the scope of their involvement?

Sunra Softtech managed the complete mobile app development lifecycle for this project. Their scope of work included business requirement analysis, UI/UX design, application architecture, frontend and backend development, API integrations, testing, deployment, and post-launch support. As for features, Sunra Softtech delivered a comprehensive set of features designed to enhance the customer experience and support our e-commerce operations. One of the key functionalities was an intuitive product catalog that allowed users to browse, compare, and explore products with detailed specifications and information. Moreover, Sunra Softtech developed several additional modules that enhanced both customer convenience and operational efficiency. They implemented real-time order tracking, allowing customers to view the status of their purchases at every stage of the fulfillment process. Additionally, they handled payment gateway integration and customer support capabilities as part of the mobile app development. They implemented secure payment processing to support a smooth checkout experience, allowing customers to complete transactions quickly and confidently through the app.

What is the team composition?

We worked with 2–5 teammates from Sunra Softtech.

How did you come to work with Sunra Softtech?

Someone referred Sunra Softtech to me. I chose them because they were a great culture fit and offered good value for the cost.

How much have you invested with them?

We spent less than $10,000 on this project.

What is the status of this engagement?

We worked together from January 2023–January 2024.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

After the app launch, we saw a significant improvement in customer engagement across our mobile channel. Based on our internal observations, mobile interactions increased by approximately 40%–50%, with more users regularly browsing products, tracking orders, and engaging with app features. Moreover, we observed several additional business benefits after the app launch. Based on our internal estimates, mobile-driven order volume increased by approximately 20%–25% as customers found it easier to browse products, complete purchases, and track deliveries through the app.

How did Sunra Softtech perform from a project management standpoint?

Sunra Softtech demonstrated strong project management throughout the engagement. They maintained a well-structured development process with clearly defined milestones, regular progress updates, and transparent communication at every stage of the project.

What did you find most impressive about them?

We were impressed by their proactive approach to problem-solving and attention to detail. The team consistently identified opportunities for optimization, communicated clearly throughout the project, and remained highly responsive whenever feedback or adjustments were needed.

Are there any areas they could improve?

Overall, we were very pleased with Sunra Softtech's work and the outcome of the project.

BACKGROUND

Introduce your business and what you do there.

I’m the manager of Prasanvi, an IT company that provides cybersecurity and mobile app development services.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sunra Softtech?

We needed help designing, developing, and launching a mobile app for our company to provide a seamless experience for our users across Android and iOS platforms. Our primary objectives were to create an intuitive and user-friendly app, streamline customer interactions, improve accessibility to our services, and establish a scalable platform that could support future business growth.

SOLUTION

What was the scope of their involvement?

Sunra Softtech handled the end-to-end development of our mobile app, from initial planning and requirements gathering to design, development, testing, and deployment. The team delivered the complete mobile app solution, including wireframes, design mock-ups, clickable prototypes, backend integration, and the final production-ready mobile app.

What is the team composition?

We worked with 2–5 teammates from Sunra Softtech.

How did you come to work with Sunra Softtech?

We found Sunra Softtech through a referral. We chose them because their pricing fit our budget and offered good value for the cost.

How much have you invested with them?

We spent less than $10,000.

What is the status of this engagement?

We worked together from August–October 2026.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Sunra Softtech successfully launched a fully functional mobile app that met our business requirements and was well received by users. We saw increased user engagement through the app, improved accessibility to our services, and a more streamlined experience for customers. Although we didn’t have formal benchmarks in place before the launch, we observed a noticeable improvement in user engagement after the app became available. After launching the app, we noticed that customers were interacting with our services more frequently and in a more streamlined way. Users were able to access information, submit requests, and complete key actions directly through the app rather than relying on traditional channels.

How did Sunra Softtech perform from a project management standpoint?

Sunra Softtech demonstrated strong project management throughout the engagement. They followed a structured development process, maintained clear communication, and provided regular updates on project progress. We communicated via in-person meetings and email or messaging apps.

What did you find most impressive about them?

What impressed us most about Sunra Softtech was their ability to understand our business requirements and translate them into a practical, user-friendly mobile app.

Are there any areas they could improve?

Overall, we were very satisfied with Sunra Softtech’s performance and the quality of their work.

BACKGROUND

Introduce your business and what you do there.

I'm the CSO of Anon's Lab, a cybersecurity firm specializing in ethical hacking, penetration testing, and security consulting to help businesses identify and mitigate digital threats using advanced techniques and expert knowledge.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sunra Softwares?

We needed help building and deploying a custom CRM portal tailored to our team's workflow. Our primary goal was to streamline our customer management processes, improve data tracking, and enhance team efficiency.

SOLUTION

What was the scope of their involvement?

Sunra Softwares handled full stack development for our CRM portal. The key deliverables included custom dashboard design, lead and client management tools, user permission setup, reporting features, and system deployment, along with post-launch support. The team also handled several key integrations to make the CRM portal fully functional. They integrated our email system for automated notifications, third-party communication tools (like WhatsApp/SMS), and analytics tools for data tracking. They also set up API connections to ensure smooth data sync with our existing software tools.

What is the team composition?

We worked with 2–5 teammates from Sunra Softwares.

How did you come to work with Sunra Softwares?

We found them through an online search. We chose them because their pricing fit our budget, they had a great culture fit, they offered good value for the cost, and their company values aligned with ours.

What is the status of this engagement?

We worked together from April to September 2026.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The project was a complete success. Key outcomes included a 30% reduction in manual data entry work, faster client response times, and improved team collaboration across departments thanks to centralized project tracking. Our client response times improved by approximately 40%–50%. Previously, handling inquiries and lead follow-ups manually took several hours, but with automated lead routing and centralized data, our average response time dropped from 4–6 hours down to under one hour. We received very positive feedback regarding our team's prompt communication and efficient issue resolution post-launch.

How did Sunra Softwares perform from a project management standpoint?

Sunra Softwares's project management was highly efficient, transparent, and structured. They delivered the CRM portal completely on time and within our agreed budget. They used modern agile methodologies, provided weekly progress updates, and maintained open communication channels via Slack, email, and in-person and virtual meetings. Their proactive approach ensured potential bottlenecks were addressed quickly without causing any launch delays.

What did you find most impressive about them?

The value for money they provided was incredible. Sunra Softwares offered top-tier development quality and professional project management within our budget constraints. Their ability to deliver a robust, user-friendly CRM portal smoothly and on time was truly impressive.

Are there any areas they could improve?

Overall, we had a fantastic experience. If I had to mention one small area for improvement, it would be extending the initial documentation phase for complex workflows slightly earlier in the project. However, whenever minor misunderstandings arose, their team was quick to adapt and resolve them immediately.