CRM Consulting and SI Custom Software Development UX/UI Design
Confidential
Apr. - Sep. 2026

5.0

Quality: 5.0

Schedule: 4.5

Cost: 5.0

Willing to Refer: 5.0

"Sunra Softwares offered top-tier development quality and professional project management within our budget."

Oct 26, 2026

CSO, Cybersecurity Firm

Anonymous

Information technology
Mumbai, India
1-10 Employees
Online Review
Verified

Sunra Softwares designed and developed a CRM portal for a cybersecurity firm. The team handled full stack development, dashboard design, user permission setup, reporting features, and post-launch support.

Sunra Softwares's work led to a 30% reduction in manual data entry work and a 40-50% increase in client response times. The team delivered a robust, user-friendly CRM portal on time and within budget. Sunra Softwares's efficient, transparent project management and proactive approach stood out.

BACKGROUND

Introduce your business and what you do there.

I'm the CSO of Anon's Lab, a cybersecurity firm specializing in ethical hacking, penetration testing, and security consulting to help businesses identify and mitigate digital threats using advanced techniques and expert knowledge.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sunra Softwares?

We needed help building and deploying a custom CRM portal tailored to our team's workflow. Our primary goal was to streamline our customer management processes, improve data tracking, and enhance team efficiency.

SOLUTION

What was the scope of their involvement?

Sunra Softwares handled full stack development for our CRM portal. The key deliverables included custom dashboard design, lead and client management tools, user permission setup, reporting features, and system deployment, along with post-launch support. The team also handled several key integrations to make the CRM portal fully functional. They integrated our email system for automated notifications, third-party communication tools (like WhatsApp/SMS), and analytics tools for data tracking. They also set up API connections to ensure smooth data sync with our existing software tools.

What is the team composition?

We worked with 2–5 teammates from Sunra Softwares.

How did you come to work with Sunra Softwares?

We found them through an online search. We chose them because their pricing fit our budget, they had a great culture fit, they offered good value for the cost, and their company values aligned with ours.

What is the status of this engagement?

We worked together from April to September 2026.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The project was a complete success. Key outcomes included a 30% reduction in manual data entry work, faster client response times, and improved team collaboration across departments thanks to centralized project tracking. Our client response times improved by approximately 40%–50%. Previously, handling inquiries and lead follow-ups manually took several hours, but with automated lead routing and centralized data, our average response time dropped from 4–6 hours down to under one hour. We received very positive feedback regarding our team's prompt communication and efficient issue resolution post-launch.

How did Sunra Softwares perform from a project management standpoint?

Sunra Softwares's project management was highly efficient, transparent, and structured. They delivered the CRM portal completely on time and within our agreed budget. They used modern agile methodologies, provided weekly progress updates, and maintained open communication channels via Slack, email, and in-person and virtual meetings. Their proactive approach ensured potential bottlenecks were addressed quickly without causing any launch delays.

What did you find most impressive about them?

The value for money they provided was incredible. Sunra Softwares offered top-tier development quality and professional project management within our budget constraints. Their ability to deliver a robust, user-friendly CRM portal smoothly and on time was truly impressive.

Are there any areas they could improve?

Overall, we had a fantastic experience. If I had to mention one small area for improvement, it would be extending the initial documentation phase for complex workflows slightly earlier in the project. However, whenever minor misunderstandings arose, their team was quick to adapt and resolve them immediately.

RATINGS

5.0

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