Studio Simpatico

BACKGROUND

Introduce your business and what you do there.

I am the creative director of a financial tech startup.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Studio Simpatico?

We needed to undertake a big website overhaul. The previous version had been built by another company in WordPress, so we wanted someone who was handy in that space.

SOLUTION

What was the scope of their involvement?

Studio Simpatico worked on our promotional site. The team built it from from scratch using WordPress. We collect contact information from users who download our papers, so the site’s framework for storing and managing a contact list was important.

What is the team dynamic?

At the time, Studio Simpatico was still a pretty small company. So I dealt with only one person, the main proprietor.

How did you come to work with Studio Simpatico?

We received a referral from a company that had worked with Studio Simpatico’s proprietor. They had a good engagement experience and received quick turnaround on answers. We didn’t look at any other vendors.

What is the status of this engagement?

We started working with Studio Simpatico around 2 years ago, and are engaged in ongoing projects. We used them for the refresh of the original website we built with the team.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The site works seamlessly, and we haven’t found any issues with it. We haven’t heard anything from users, but I consider that a good thing. We haven’t experienced any bugs.

How did Studio Simpatico perform from a project management standpoint?

We use their instance of Basecamp to communicate with Studio Simpatico. They’ve helped us set up a schedule detailing when things are due on our end and theirs. They’ve been pretty good about keeping things on schedule. They respond within a day.

What did you find most impressive about them?

They’re flexible, and if something can’t be done, they notify us. If something is not a vendor’s core competency, it behooves them to tell us about it. Studio Simpatico has been good in this regard.

Are there any areas they could improve?

No.

BACKGROUND

Please describe your company and position.

I am the Chief Development & Communications Officer of Urban Pathways

Describe what your company does in a single sentence.

We're dedicated to our mission of combatting homelessness through housing and support services while advocating for systemic change.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Studio Simpatico to accomplish?

• Rebuild Urban Pathway's website
• Light rebranding

SOLUTION

How did you find Studio Simpatico?

Online Search

Why did you select Studio Simpatico over others?

• Pricing fits our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Studio Simpatico were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Studio Simpatico was contracted to fully rebuild the Urban Pathways website and, as part of that process, to perform a light rebranding for the organization. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We have a fantastic new website and our brand is more fleshed out, with a nice update.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They delivered the project on time and worked with us as we were down staff on our side. They did a great job helping us keep things moving.

What was your primary form of communication with Studio Simpatico?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They were great listeners, and really got what we were looking for through early discovery conversations. They received feedback well and worked with us to tweak things along the way so we ended up with an exceptional finished product.

Are there any areas for improvement or something Studio Simpatico could have done differently?

No suggestions here