Straight North

BACKGROUND

Please describe your company and position.

I am a Manager of HDCI

Describe what your company does in a single sentence.

We design and sell heavy duty, commerical and industrial storage spaces. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Straight North to accomplish?

• Design a website for our new product launch

SOLUTION

How did you find Straight North?

Online Search

Why did you select Straight North over others?

• High ratings
• Close to my geographic location
• Good value for cost
• Company values aligned

How many teammates from Straight North were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

This was an initial website build. We determined a new product that we would like to begin marketing/selling. StraightNorth assisted us in:

• Designing a logo
• Building each of the pages that were needed
• They made recommendations on information and pages that should be included

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• We were consistently provided with updates on the status of the new website build. 
• Our project manager was easily accessible for any questions that we had. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• Yes, all of the items were delivered on time. 
• We would recieve responses and follow up in a timely fashion. 

What was your primary form of communication with Straight North?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

• The customer service that was provided by Straight North was outstanding. 
• Each team member that we have worked with is very knowledgeable and respectful. 
• They are always able to provide recommendations for questions that we have. 

Are there any areas for improvement or something Straight North could have done differently?

N/A

BACKGROUND

Please describe your company and your position there.

Natalie and the Straight North team was great to work with. Natalie really spent the time to understand our business and to help bring our site together. She was flexible and always hit the given timelines. We are super happy.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Straight North, and what were your goals?

No challenges as we started with a clean slate.

SOLUTION

How did you select this vendor and what were the deciding factors?

Natalie was able to compile quite a bit on info and help lay out our site appropriately.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a kick off meeting and then filled out a questionnaire that helped the Straight North team understand our needs and our business. From there, the put together the website structure and helped us with some content.

How many people from the vendor's team worked with you, and what were their positions?

Natalie was our lead and was great.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Nothing yet, we just launched

Describe their project management style, including communication tools and timeliness.

Very timely and helpful

What did you find most impressive or unique about this company?

They were flexible to our needs while still maintaining structure.

Are there any areas for improvement or something they could have done differently?

work more closely with godaddy and out IT company to launch