Stellites Technologies LLP

BACKGROUND

Introduce your business and what you do there.

I’m the director at a digital marketing agency that creates websites. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Tidbit Solutions?

We wanted to build a WordPress plug-in — we wanted to create a timetable for a website and needed custom development services. 

SOLUTION

What was the scope of their involvement?

Tidbit Solutions developed our WordPress plug-in, which was essentially a zip file built using PHP. They also used jQuery. The plug-in development was quite simple. 

Using the plug-in, users can input data on the backend, and the frontend reflects that data in a timetable. They can then switch between the different weeks and days using a calendar function. The timetable also automatically shows the current day of the week. 

What is the team composition?

About five teammates worked on the project, and I communicated with the customer advisor, a sales teammate, and a developer. 

How did you come to work with Tidbit Solutions?

Their sales teammate reached out to me on LinkedIn over a year ago. 

How much have you invested with them?

I was initially quoted £1,300 (approximately $1,500 USD), but because of the additional work that needed to be done, it ended up costing £2,000 (approximately $2,300 USD). 

What is the status of this engagement?

This project was from May–August 2022.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The plug-in improved the functionality of the website it was installed on. It is more interactive than the PDF format that was used before. 

How did Tidbit Solutions perform from a project management standpoint?

They did meet the budget and deadline, but there was some miscommunication. We primarily communicated through WhatsApp, but we did have some Microsoft Teams calls. 

What did you find most impressive about them?

Tidbit Solutions is very flexible — they’re open to developing software for companies of all sizes and even sole traders. They’re budget-friendly for small companies. 

Are there any areas they could improve?

Since we’re located in two different regions, there was some miscommunication, but it wasn’t their fault.  

Do you have any advice for potential customers?

Tidbit Solutions is a great company, but you must be clear about what you want them to build. They won’t consult with you or provide advice on the project; they come in to execute a project. It’s essential to be clear about your desired functionalities. 

BACKGROUND

Please describe your company and your position there.

I am the owner of a digital marketing company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Tidbit Solutions LLP, and what were your goals?

We use Tidbits for a variety of WordPress website support, development, web design, custom plugin development, hack resolutions, hardening of WordPress sites and management of some of the technical SEO items that come up during the course of an SEO campaign.

SOLUTION

How did you select Tidbits Solutions LLP and what were the deciding factors?

Worked with many different companies and providers. Tidbits has the right blend of quality, communication, value and collaboration. They work very well with our team and are essentially a fully integrated unit of our business. The collaboration is pretty seamless and works very well.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Numerous projects, too many to list. They have designed and developed multiple sites for us, they manage the technical aspects of many of the websites that we work with. They have made custom plugins for us. They are very responsive and integrated with our team.

How many people from the Tidbits Solutions LLP team worked with you, and what were their positions?

We have worked with about 5 or so people but really work with a core set of 3 people. The communication and personal relationships with the people there has helped us work more efficiently together. I don't have to have the back and forth of quoting and figuring out who can do what, because we know what to expect and work well together.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Many of the sites we have designed and worked on with SEO campaigns have seen a significant rise in inquiries. Possibly the most impressive one was a new website for a start up company in the health space (very competitive) and we get requests for similar sites as well as generating 100s of local monthly inquiries for the business.

Perhaps the more valuable less tangible result is just the seamless integration of our businesses that lets us do what we do best - SEO.

Describe their project management style, including communication tools and timeliness.

There is project management, and a person handling it on both sides, as well as admin contacts. This is rare for such set-ups, especially as it works so well. We have instituted some quality checks and controls to make sure we are all on the same page prior to starting a project.

What did you find most impressive or unique about this company?

The team's work ethic is fantastic, and they always deal with any requests we have in a timely manner.

Are there any areas for improvement or something they could have done differently?

There are always areas for improvement and we work collaboratively together on improving the process. The only thing I would like for them is a wider skill set for other types of web platforms as we would have more work and integration with the,. Any issues we have had have been dealt with swiftly and professionally.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder of ParaDPO, a data protection consultancy.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Tidbit Solutions LLP?

We needed frontend software development.

SOLUTION

What was the scope of their involvement?

We needed to develop the frontend of our software to be visually appealing and high-functioning. We engaged Tidbit to help us do that. We would create a specification and wireframe outlining exactly what we wanted, and the team executed, creating various templates.

When we moved beyond the templates, the team went on to create several CSS screen renditions of how the software would look. From there, we were able to discuss changes before moving on to the final release.

What is the team composition?

I had a main contact, but there were various other people in-house who can work interchangeably, depending on our needs.

How did you come to work with Tidbit Solutions LLP?

I was looking for vendors with CSS and HTML expertise on LinkedIn. Tidbit came back as the most credible and best-priced out of the options. We started small with them initially, then scaled up.

How much have you invested with them?

So far, we’ve spent between  $5,000–$10,000.

What is the status of this engagement?

We’ve been working together since January 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The team is very quick and high-quality in terms of technical delivery. That level of speed and quality were the main things we were looking for because, as we scaled up, we needed to make sure they would be able to do so with us. So far, not only have they done that, but they’ve also exceeded. 

How did Tidbit Solutions LLP perform from a project management standpoint?

They managed the project very effectively. We were able to get the changes we wanted made quite quickly and effectively. The team is well-resourced — when we wanted to speed things up, they were able to do that for us. Whenever we set a task, they meet it on time. 

As far as project management tools, we use Trello and Slack. 

What did you find most impressive about them?

Tidbit is a very flexible team. They also persevered well in terms of keeping the work going even as the project became more difficult.

Are there any areas they could improve?

I don’t have any criticism or areas for improvement at this stage. I’m happy with how it’s going. They’ve done a good job and are collaborative.

Do you have any advice for potential customers?

Put time in upfront and make sure you’ve got a good specification laid out. It will save both sides time and work at the beginning.

BACKGROUND

Please describe your company and your position there.

I'm an actress and voiceover artist based in Los Angeles

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Tidbit Solutions LLP?

I needed someone to redesign my acting website for me and also create a 2nd website for my voiceover.

What were your goals for this project?

I needed the company to redesign and update my acting website. It needed to be simple, elegant, match my branding, easy to use on desktop and mobile and have all the latest technology so clients can see my work easily. My 2nd website I needed the company to understand my vision so that it was visually clear and suited my branding.

SOLUTION

How did you select this vendor?

Shanay at Tidbit Solutions is very experienced with Word Press and with technology in general. He reassured me of his expertise and gave me a very fare price for the work. Plus he is very nice to work with which is important for communication.

Describe the project and the services they provided in detail.

Shanay was able to use his creative skills and redesign my acting website so much better than my old website. It is 8 pages, simple, easy to navigate and very user friendly. I have a lot of photos and videos so it was important to me that they were highlighted in the best possible way. His suggestions and experience reassured me that he is highly experienced. Customer satisfaction is extremely important to Shanay and he delivered. My voiceover website was a website designed from scratch. Shanay was able to work with my vision and create a superb website!

What was the team composition?

Shanay works with a few other people who are all experienced. I am very happy with the work received.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

I have had many industry people who have been able to visually see my work in a great light. Shanay was able to present it extremely well. I have had so may compliments on the layout, presentation, accessibility and so many have said how visually appealing both websites are.

How was project management arranged and how effective was it?

The company is able to deliver you a wonderful website in a very good time frame. Shanay was very upfront on the time it will take and he delivered perfectly! We mostly communicated through Skype and occasionally email. It is always easy to communicate with him.

What did you find most impressive about this company?

I'd say the most impressive thing would be, how outstandingly creative Shanay is. He works extremely hard and is always wanting to make sure I am happy with the work. If there is anything I need changing, he alters it so I am happy. His team are really good at what they do and I will always recommend Shanay to my friends and colleagues.

Are there any areas for improvement?

Nothing to improve. I am a happy customer.

BACKGROUND

Please describe your company and your position there.

I am the owner/director of a digital agency in the UK. I work with clients in the UK who require digital solutions for their businesses. I help project manage and plan for the projects and work with Tidbit Solutions to develop the solution for them. I work with many local businesses in the UK to find the right solutions for them.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Tidbit Solutions LLP?

I hired Tidbit to build me multiple Wordpress websites and also develop a customer web portal for the use by a utilities company in the UK. I spoke to many companies and Tidbit came across with the best solution.

What were your goals for this project?

To deliver the clients in the UK the best website / portal according to their requirements. My clients required responsive websites which delivered on their goals from generating leads, ecommerce websites and providing an intrusive CRM system.

SOLUTION

How did you select this vendor?

I searched on LinkedIn for a suitable supplier based on my requirements. It started by looking for a Wordpress developer, ensuring they had built suitable Wordpress sites previously which were high converting and also delivered on previous client goals.

I selected Tidbit because of Shanays professionalism and his ability to both understand and analyse the requirements i set out. He not only understood what i required but he made recommendations and helped me understand how i could better deliver what the client requires. i considered 4 different companies and Tidbit came up head and shoulders above the others

Describe the project and the services they provided in detail.

I worked on multiple projects with Tidbit, including developing 4 wordpress websites and developing a CRM portal. The Wordpres websites required to be responsive and meeting the client needs. I worked with Shanay to put together site maps, a comprehensive timeline and plan to develop these websites.

All the websites we developed on time and according to the brief provided. The portal required was a comprehensive portal with many features including, 5 different users with multiple permissions. Ability to add new clients and for them to access the system.

What was the team composition?

Tidbit had 4 people on the project i believe managed by the project manager Shanay.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The clients we delivered for were very pleased with what was delivered. Their business has improved and they now have what they want. They have continued to use my services with other aspects of their business which is fantastic and its credit to Tidbit

How was project management arranged and how effective was it?

Very well managed, i am very impressed as this is the first time i have used an agency abroad who delivered exactly what was required and managed it and delivered to UK standard. We used Slack and Trello to manage the project which worked very well for what we required.

What did you find most impressive about this company?

Their professionalism and the way the project was handled and delivered to the timelines were great. They were a pleasure to deal with.

Are there any areas for improvement?

No, very happy

BACKGROUND

Introduce your business and what you do there.

I’m a director at a newborn baby gifts company based in London. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Tidbit Solutions LLP?

We needed help with developing a website to our specs. That involved a lot of ad hoc changes and bespoke requirements in order to maximize its potential. We specifically looked for an organization with extensive experience in user flows.

SOLUTION

What was the scope of their involvement?

We had a theme we wanted to use. We gave the theme and our wireframes to Tidbit Solutions LLP; they then worked off of them and customized the theme. They built the website in Magento and PHP, I think.

Tidbit Solutions LLP made a checkout and payment gateway integration for us. The checkout was based on a plug-in that they customized. They also built other functionalities from a CRM perspective.

What is the team composition?

We consistently worked with 10 people.

How did you come to work with Tidbit Solutions LLP?

We initially came across them through a freelancing platform for a previous project. We went through a fairly rigorous interview process, and they seemed able to get the job done in the timescale we wanted.

How much have you invested with them?

The initial development was around £15,000 (approximately $17,000 USD), not including maintenance.

What is the status of this engagement?

We started working with Tidbit Solutions LLP around two years ago and continue to use them for website work. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The website went live around a year ago. We use Hotjar to look at how users are interacting with our website, and we also ask for feedback directly. These tools make up our internal barometer to assess how well they’re doing from a development perspective. The feedback has been quite positive, aside from a few teething issues here and there.

How did Tidbit Solutions LLP perform from a project management standpoint?

We have a weekly call with the team and a monthly call with one of Tidbit Solutions LLP’s directors to see how things are going. We also have a project manager assigned to us, who’s quite good at staying on top of any work we need to do.

Tidbit Solutions LLP has gone above and beyond in a lot of aspects. When things go wrong and we contact them at the eleventh hour, they are always on hand to help. They were very diligent, especially when addressing cultural differences between how we work in the UK and how they work in India.

What did you find most impressive about them?

They can reach out quickly when there’s an issue or problem. There were times when they came up with suggestions on what we should be doing to make things better. They’ve given us sound advice, based on their own experience, on what practices to use to maximize our results. They also made sure they were responding accordingly.

Are there any areas they could improve?

I don’t have any strong criticism. They’ve been good in terms of reacting to any problems we had with the website. There have been changes in their personnel, but they managed that well. There’s nothing under their control that I’d be critical of.

Do you have any advice for future clients of theirs?

For clients outside of Tidbit Solutions LLP’s time zone, it’s essential to be as detailed as possible in your proposal and fully understand what the working parameters are. That allows Tidbit Solutions LLP to make the best out of the website build for you.

BACKGROUND

Introduce your business and what you do there.

I’m the director of a SaaS startup that operates primarily in the real estate industry.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Tidbit Solutions LLP?

We were seeking full-stack design and development services to create our platform. We wanted to create a web-based application that would enable users to manage their own clients.

SOLUTION

What was the scope of their involvement?

Since we were unfamiliar with the development process, they walked us through every step. We went over the project brief together, where they patiently explained all of our different options. This allowed us to make an informed decision on the technologies behind our platform. Then, they created wireframes and rigorously translated our ideas into a tangible structure.

Tidbit Solutions implemented everything from the application’s UI/UX design to backend development. The team developed a base system that incorporates company profiles. The user’s clients are able to utilize our platform to navigate the services of that particular company. In the end, there were three different levels of engagement and involvement within the mobile-friendly system.

What is the team composition?

We were in direct contact with a team comprised of eight people. A project manager oversaw all progress.

How did you come to work with Tidbit Solutions LLP?

We encountered several different companies through a google search. After receiving many proposals, we narrowed the list by looking through them as well as the companies’ portfolios. This process resulted in a final shortlist, and Tidbit Solutions proved to be the best match after meeting with them.  

How much have you invested in them?

We’ve spent approximately $20,000.

What is the status of this engagement?

We started working with them in April of 2018, and the work is still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

While development is yet to be completed, we’ve conducted QA testing. The results from that have been extremely promising.

How did Tidbit Solutions LLP perform from a project management standpoint?

They maintained great communication with us throughout the process. Everyone on the team has been enthusiastic and involved in our frequent meetings.

We appreciate that we don’t have to chase them for anything—they’re always on the ball about things, and very responsive. If we needed to discuss something, they’re always keen to participate in that conversation.  

We utilize Trello to track all project progress, as well as bug fixes. Apart from that, we use Skype as our primary means of communication.

What did you find most impressive about them?

I was blown away by their technical expertise. They have the ability to translate a rough mental image into a real, functional product.

Are there any areas they could improve?

I don’t think so. When we started, we had a bit of a language barrier, but they helped us through that. Otherwise, our communication with the team has been fantastic.

Do you have any advice for potential customers?

Be able to clearly describe your goals and ideas. Since we were new to the development process, we found this aspect to be particularly challenging. I’d approach them after solidifying your idea and its scope.

BACKGROUND

Please describe your company and your position there.

Marketing Director. We are a Team of Digital Marketing Specialists Providing Services in Web Development, SEO, Google Ads, Social Media and More.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Tidbit Solutions LLP, and what were your goals?

full stack development and creating unique code for e-commerce stores for front and backend

SOLUTION

How did you select this vendor and what were the deciding factors?

there responsiveness and understanding

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

unique Discount calculator on x amount of products purchased along with a lot of conditional rules.

How many people from the vendor's team worked with you, and what were their positions?

4

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

All of their deliverables were a success.

Describe their project management style, including communication tools and timeliness.

communication was excellent

What did you find most impressive or unique about this company?

communication

Are there any areas for improvement or something they could have done differently?

more talented staff to grow their organisation

BACKGROUND

Please describe your company and your position there.

I am the CEO of edanpower group of companies

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Tidbit Solutions LLP, and what were your goals?

we needed a bespoke software that automated the utilities tasks we do

SOLUTION

How did you select this vendor and what were the deciding factors?

we where referred to the vendor and they where very experienced and professional

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

the project is two big to break down but it is a crm and pricing tool

How many people from the vendor's team worked with you, and what were their positions?

theirs a team of 3 people on the project

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

all out comes have been good

Describe their project management style, including communication tools and timeliness.

very hands on and responsive

What did you find most impressive or unique about this company?

they are always quick to respond and understand our needs quickly

Are there any areas for improvement or something they could have done differently?

no

BACKGROUND

Please describe your company and your position there.

I am the founder of a small digital marketing strategy firm, Digital Communications Group.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Tidbit Solutions LLP?

Chatbot, Several websites, database, landing pages

What were your goals for this project?

Build websites for clients

SOLUTION

How did you select this vendor?

They found me on LinkedIn, and I needed a developer at the time.

Describe the project and the services they provided in detail.

They have a developer assigned to me full time, building websites etc. This allows me much flexibility as I am trying to move quickly.

What was the team composition?

Digital Strategist, Developer, Designer, Content Editor

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Because of Tidbit, I have a sold website and chatbot business. They back me up, and make me look good.

How was project management arranged and how effective was it?

We work through Trello, I am the project leader.

What did you find most impressive about this company?

They are kind and professional.

Are there any areas for improvement?

I think they are great!