StateWP

BACKGROUND

Please describe your company and position.

 I am the Managing Director of Marketing and Communications of a non-profit company 

Describe what your company does in a single sentence.

Community foundation helping build a just and thriving East Bay. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire StateWP to accomplish?

• Ensure the firm's WordPress website remains secure, up-to-date, and protected against threats through proactive monitoring and maintenance.
• Improved site performance and mobile experience to support the orgs credibility and visibility online.
• Provide reliable, responsive ongoing support with clear visibility through Proto, the real-time client dashboard.

SOLUTION

How did you find StateWP?

• Online Search
• Referral
• Other

Why did you select StateWP over others?

• High ratings
• Referred to me
• Company values aligned

How many teammates from StateWP were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

StateWP provides ongoing managed WordPress services, serving as our dedicated technical partner for security, performance, maintenance, and hosting. Their work includes 24/7 monitoring, proactive security hardening, weekly updates, and daily backups with unlimited restore capability. Following onboarding, they delivered a full speed and mobile optimization that improved page load time by 30% or more. Day-to-day support runs through a dedicated account manager with a one-business-day response commitment. We have full visibility into our site through Proto, the real-time client dashboard, along with monthly reporting and up to two hours of website edits each month. They also handle Google Analytics integration, platform training, and ongoing support for the firm's team. The engagement operates on a monthly recurring model with fractional hour billing for work outside standard scope.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Improved page load speed
• Zero security incidents under active management
• One-business-day response SLA maintained consistently
• Ongoing maintenance handled with no client-side intervention required

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They have been pros from start to finish. There have been a couple of times when we've needed extra help, and they've gone above and beyond. The portal is clear and accessible. Response times are quick, and we feel clear about escalation paths when things need extra attention. 

What was your primary form of communication with StateWP?

Email or Messaging App

What did you find most impressive or unique about this company?

They help us do our work without spending too much time thinking about our web presence -- which is great, because that's not my area of expertise. 

Are there any areas for improvement or something StateWP could have done differently?

Nothing comes to mind. I would have said that it's frustrating that I can't see my colleague's support requests, but we recently figured out how to do that -- or State WP added new functionality -- either way, it's great for us. 

BACKGROUND

Introduce your business and what you do there.

I’m a marketing strategist at Morris & Garritano, an independent insurance agency. We provide commercial insurance, employee benefits, personal insurance, and risk management solutions to businesses and individuals throughout California and the Western US, with clients across the country.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire StateWP to accomplish for your company?

We needed to ensure our WordPress website remained secure, up-to-date, and protected against threats. We also wanted to improve our site’s performance and mobile experience, be provided reliable and responsive ongoing support through an online dashboard, and have a go-to partner for all website-related tasks.

SOLUTION

What was the scope of their involvement?

StateWP provides ongoing maintenance and updates for our website, both proactively behind the scenes and upon request for larger initiatives or bug fixes. The team has also coordinated and set us up with Termageddon, a platform that helps keep our policy and terms of service up-to-date with very little effort on our part.

Moreover, StateWP has assisted in providing template pages for our industry specialization web pages that I can use to create additional pages as needed. The team then spot-checks my work and launches the pages to go live.

What is the team composition?

We work with Garrett, who has been our primary contact from day one along with a support team that is accessible through the Proto portal.

How did you come to work with StateWP?

State Creative built our website, so maintaining an ongoing partnership with StateWP for ongoing servicing was an easy decision. We chose them over other options because their pricing fit our budget, they had a great culture fit, they offered good value for the cost, and their company values aligned with ours.

What is the status of this engagement?

We started working with StateWP in January 2022, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

StateWP’s ongoing maintenance has been handled without us having to be involved. The team consistently responds within one business day, often with same-day solutions. Moreover, they’ve improved our page load speed by 30% or more. For instance, our website recently went down due to a certificate error, and StateWP was very timely and responsive in getting it back up and running in under 24 hours.

How did StateWP perform from a project management standpoint?

Garrett has been a fantastic partner from the beginning. I trust him and respect his decision-making, knowing that he has our best interests in mind. His team is responsive, helpful, and supportive of our ongoing improvements or changes to the website.

We communicate via email and messaging apps.

What did you find most impressive about them?

StateWP is responsive and open to hearing creative ideas. At the same time, they provide their expertise to ensure the end product fits our vision. I trust that they’re keeping us safe. Overall, the fit of personalities makes for a good partnership.

Are there any areas they could improve?

I don’t think there’s anything they can improve on. They’ve been great.

BACKGROUND

Introduce your business and what you do there.

I'm the SVP of marketing and communications for Heffernan Insurance Brokers, a leading independent firm offering business and personal insurance, employee benefits, and financial services to clients nationwide, with customized solutions for various industries.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire StateWP to accomplish for your marketing and communications at Heffernan Insurance Brokers?

We needed help with website security, support, maintenance, and performance. We wanted to ensure our WordPress website remained secure, up-to-date, and protected against threats through proactive monitoring and maintenance. We also wanted to improve site performance and mobile experience to support our credibility and visibility online. Additionally, we wanted to provide reliable, responsive ongoing support with clear visibility through Proto, their real-time client dashboard.

SOLUTION

What was the scope of their involvement?

StateWP provides ongoing managed WordPress services, serving as a dedicated technical partner for security, performance, maintenance, and hosting. Their services include 24/7 monitoring, proactive security hardening, weekly updates, and daily backups with unlimited restore capability.Following onboarding, StateWP delivered a full speed and mobile optimization that improved page load times by 30% or more. Day-to-day support runs through a dedicated account manager with a one-business-day response commitment.We have full visibility into our site through Proto, StateWP's real-time client dashboard, along with monthly reporting and up to two hours of website edits each month, per site. StateWP also handles Google Analytics integration, platform training, and ongoing support as needed by our team. The engagement operates on a monthly recurring model with fractional hour billing for work outside the standard scope.

What is the team composition?

I'm unsure about the number of teammates from StateWP assigned to our project.

How did you come to work with StateWP?

We found them through an online search. We chose them because they were close to our geographic location, their pricing fit our budget, and they were a great culture fit.

What is the status of this engagement?

We started working with them in July 2015, and our relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

StateWP has delivered a hack-free record, high-performance scores on GTMetrix and Google PageSpeed Insights, and zero security incidents under active management. They've also maintained a one-business-day response SLA consistently. Moreover, they've handled ongoing maintenance with no client-side intervention required.

How did StateWP perform from a project management standpoint?

Garrett (Founder) is responsive and communicative from the project's start to finish. The support team is the same and resolves tickets and support within 24 hours. Our primary form of communication with StateWP is through virtual meetings and email or messaging apps.

What did you find most impressive about them?

StateWP behaves less like an outside vendor and more like an integrated, highly responsive extension of our internal team. Garrett is completely transparent from day one, setting a standard for communication that other vendors rarely match. We never have to chase him down for updates; he proactively keeps us in the loop on every detail. This consistent, reliable communication builds immediate trust and makes the entire partnership effortless.

Are there any areas they could improve?

I can't think of anything for StateWP to improve.

BACKGROUND

Please describe your company and position.

I am the Marketing & Technology Officer of Joseph Wilhelm

Describe what your company does in a single sentence.

Provides family legal services. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire StateWP to accomplish?

• Improve site performance and mobile experience to support the firm's credibility and visibility online.
• Provide reliable, responsive ongoing support with clear visibility through Proto, our real-time client dashboard.
• Ensure the firm's WordPress website remains secure, up-to-date, and protected against threats through proactive monitoring and maintenance.

SOLUTION

How did you find StateWP?

Online Search

Why did you select StateWP over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

StateWP provides ongoing managed WordPress services, serving as their dedicated technical partner for security, performance, maintenance, and hosting.Our work includes 24/7 monitoring, proactive security hardening, weekly updates, and daily backups with unlimited restore capability. Following onboarding, we delivered a full speed and mobile optimization that improved page load time by 30% or more. Day-to-day support runs through a dedicated account manager with a one-business-day response commitment. The company has full visibility into their site through Proto, our real-time client dashboard, along with monthly reporting and up to two hours of website edits each month.We also handle Google Analytics integration, platform training, and ongoing support for the firm's team.The engagement operates on a monthly recurring model with fractional hour billing for work outside standard scope.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Improved page load speed One-business-day response SLA maintained consistently Ongoing maintenance handled with no client-side intervention required

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Always respond quickly and delivered on time if not quicker than expected. They have always responded to our needs quickly and knowledgably. 

What was your primary form of communication with StateWP?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They are very easy to work with, and they work very quickly. We wanted a company to take care of all of our website needs in design, upkeep, security etc. and they have consistently managed all those aspects phenomenally. 

Are there any areas for improvement or something StateWP could have done differently?

None, five stars two thumbs up. 

BACKGROUND

Please describe your company and position.

 I am the Senior Director, Marketing & Communications of a medical company 

Describe what your company does in a single sentence.

Women's healthcare

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire StateWP to accomplish?

• Fast response
• Quality work
• Reliability

SOLUTION

How did you find StateWP?

Referral

Why did you select StateWP over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from StateWP were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Goals: Ensure our company's WordPress website remains secure, up-to-date, and protected against threats through proactive monitoring and maintenance. Improve site performance and mobile experience to support the our credibility and visibility online with current and prospective patients. Provide reliable, responsive ongoing support with clear visibility through Proto, their real-time client dashboard, which is accessible right through our WP site dashboard.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Improved page load speed. Zero security incidents under active management. One-business-day response maintained consistently. Ongoing maintenance handled with no client-side intervention required. Consistently high quality and error-free work.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

StateWP provides ongoing managed WordPress services, serving as our dedicated technical partner for security, performance, maintenance, and hosting. They perform 24/7 monitoring, proactive security hardening, weekly updates, and daily backups with restore capability. Following onboarding, they delivered a full-speed and mobile optimization that signficantly improved page load time. Day-to-day support runs through a dedicated account manager with a one-business-day response commitment. We have full visibility into our site through a real-time client dashboard, along with monthly reporting and generous pool of time for website edits each month. 

What was your primary form of communication with StateWP?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

StateWP's team does high-quality work as requested the first time. The work is tracked effectively and done quickly. They also made the transition to working with them seamless, with guidance and direction to our team and easy set up on their service dashboard. They are a reliable partner.

Are there any areas for improvement or something StateWP could have done differently?

Because we don't have a robust internal IT team to help with proposal review, there are a couple of areas we could have added to the scope of work if we had known we needed that help. 

BACKGROUND

Please describe your company and position.

 I am the CEO of a law firm.

Describe what your company does in a single sentence.

Law firm offering legal services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire StateWP to accomplish?

• Website maintenance
• Website dashboard
• Website updates

SOLUTION

How did you find StateWP?

Other

Why did you select StateWP over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from StateWP were assigned to this project?

Other

Describe the scope of work in detail. Please include a summary of key deliverables.

State WP has been a great partner for our firm’s website. Their security coverage gives us real peace of mind, and their response times when we have a question or something breaks are genuinely quick. The performance work and ongoing maintenance keep our site fast and stable, so I don’t have to worry about it in the background. I also really like Proto, our real-time dashboard—it’s easy to see how the site is doing and, best of all, we can update our website seamlessly just by submitting a service request right inside the dashboard.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

several 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

quickly and efficiently

What was your primary form of communication with StateWP?

Email or Messaging App

What did you find most impressive or unique about this company?

State WP has been a great partner for our firm’s website. Their security coverage gives us real peace of mind, and their response times when we have a question or something breaks are genuinely quick. The performance work and ongoing maintenance keep our site fast and stable, so I don’t have to worry about it in the background. I also really like Proto, our real-time dashboard—it’s easy to see how the site is doing and, best of all, we can update our website seamlessly just by submitting a service request right inside the dashboard.

Are there any areas for improvement or something StateWP could have done differently?

no 

BACKGROUND

Introduce your business and what you do there.

I'm the CEO of 9Sail, a legal marketing agency that helps B2B law firms grow by providing tailored, data-driven digital strategies to boost online visibility, generate qualified leads, and deliver measurable ROI.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with StateWP?

We needed a partner that would pay close attention to our site's speed and core web vitals. We also needed a team that would respond quickly when we needed them and could be fully trusted to manage our website and client sites when we referred them.

SOLUTION

What was the scope of their involvement?

StateWP manages our website and handles any development-related needs. The team has managed the migration of our site to Pressable (to which they're a pro partner) and ensured our site's speed was as close to 100 as possible. Moreover, they manage several client sites, and we get great feedback from clients. The team also provides hosting, website maintenance, hosting backups, new page development, plugin updates, and support.

What is the team composition?

We work with one teammate from StateWP.

How did you come to work with StateWP?

StateWP was referred to me through the Entrepreneurs Organization. I chose them over other options because they were a great culture fit, and their company values aligned with ours.

How much have you invested with them?

We've spent $10,000–$49,999.

What is the status of this engagement?

We started working with StateWP in April 2024, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

StateWP has improved our site's speed and provides better customer service than we've ever had before. Our team and clients are very happy with their work. Moreover, the team anticipates our needs before we have to worry about them and notifies us when something needs attention.

How did StateWP perform from a project management standpoint?

StateWP is always attentive, on time, and detailed in their delivery of work. We communicate via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

I'm impressed by StateWP's partner, not vendor, mindset and the price point they can do this within.

Are there any areas they could improve?

There's nothing they could improve on; they're exceptional.

BACKGROUND

Please describe your company and position.

I am the President / Founder of STF CONSULTING

Describe what your company does in a single sentence.

Managed IT Services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire StateWP to accomplish?

• Website Hosting and Development

SOLUTION

How did you find StateWP?

Referral

Why did you select StateWP over others?

• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from StateWP were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

StateWP is our dedicated technical partner for the website, covering security, performance, maintenance, and hosting. Their work includes 24/7 monitoring, proactive security hardening, weekly updates, and daily backups with unlimited restores. After onboarding, they completed a full speed and mobile optimization. We work with an account manager who responds quickly, and we can see the status of our site at any time through Proto, their client dashboard. We also receive monthly reports and up to two hours of website edits each month. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Page load time improved by 50% on desktop after optimization and we haven't had a security incidents since StateWP took over. They have consistently met their commitment, and ongoing maintenance happens without anyone on our team needing to step in.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes very responsive and friendly.

What was your primary form of communication with StateWP?

Virtual Meeting

What did you find most impressive or unique about this company?

StateWP offers technical expertise, ease of engagement, and accessibility to leadership.

Are there any areas for improvement or something StateWP could have done differently?

None that I can think of

BACKGROUND

Introduce your business and what you do there.

I’m the manager of marketing and communications for an education company. We develop STEM skills in high school and college students through academic programs and hands-on experiences to strengthen the future workforce.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with StateWP?

We needed to maintain a secure, high-performing WordPress site without diverting internal resources from other priorities.

SOLUTION

What was the scope of their involvement?

StateWP provides WordPress maintenance, security, performance optimizations, and support. They handle everything from daily backups and proactive monitoring to routine edits and updates, including plug-in updates and content changes.

The team also provides reliable WordPress maintenance with clear visibility through Proto, the real-time client dashboard.

What is the team composition?

I don’t know how many teammates from StateWP are assigned to our project.

How did you come to work with StateWP?

They’re our IT support team.

What is the status of this engagement?

We started working with them in January 2025, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our site is up to date, and I don’t have any problems. I feel supported by StateWP. We’ve also had zero security incidents, consistent response times on requests, and ongoing performance monitoring and reporting. Our site hasn’t gone down, and we’ve seen improvements in site performance, including faster load times and increased traffic.

How did StateWP perform from a project management standpoint?

They always deliver within 24 hours, and they’re available by email for emergencies. We communicate through virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

I’m impressed by their responsiveness, understanding, and consistency.

Are there any areas they could improve?

No, I love them!