StateWP

BACKGROUND

Please describe your company and position.

I am the Marketing Communications Specialist of Helen Sanderson Associates

Describe what your company does in a single sentence.

We are a consulting company specializing in person-centered leadership, team training and organizational development.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire StateWP to accomplish?

• Ensure our WordPress website remains secure, up-to-date, and protected against threats through proactive monitoring and maintenance.
• Improve site performance and mobile experience to support the firm's credibility and visibility online.
• Provide reliable, responsive ongoing support and maintenance with regular check ins and transparency.

SOLUTION

How did you find StateWP?

Online Search

Why did you select StateWP over others?

• Great culture fit
• Company values aligned
• Good communicators

Describe the scope of work in detail. Please include a summary of key deliverables.

Site Audit to identify basline and what is needed going forward:

WordPress Core & Security:

 • Core version updates, security patches

Module & Plugin Updates:

• Update modules and plugins to the most current stable version for security and compatibility (when applicable)

Theme Updates:

• Update security, functionality, performance, and compatibility

24/7 Monitoring (uptime, malware, SSL):

• Downtime, login attempts, brute force attacks,

Malware:

Hack Remediation:

• Eradicate malware and fix vulnerabilities and threats

Backups:

• Code, Files, Databases, media, Modules, Plugins, Themes

Site Restore:

• Restore a previous version (backup) upon request or need

Database Optimization:

• Audit and optimize load time and performance if applicable

Performance Boost:

• Audit and optimize (if applicable)

Bugs:

• Troubleshoot, solve, test, and deploy fix

Mobile Testing:

• Test and correct mobile issues or bugs

Dashboard & Reports:

• Access site vitals, security data, and reports from Proto

• Submit bugs and/or service requests

• Receive monthly report via email

Google Analytics Integration: 

• High-level analytics integrated into Proto portal

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Page load speed improved by 40%+. Zero security incidents under active management. One-business-day response SLA maintained consistently. Ongoing maintenance handled with no client-side intervention required.
We were not having weekly issues and problems with our plugins.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They have been tremendous! Response time is quick, thorough and consistent. Communications are clear and they always take the time to make sure we have what we need how we need it. 

What was your primary form of communication with StateWP?

Virtual Meeting

What did you find most impressive or unique about this company?

Their ability to understand our needs more than we did, and not make us feel confused or unsure with fast, jargon speak. Very respectful and patient. And super infomative. We have a huge amount of trust and appreciation for them. Excellent at what they do.

Are there any areas for improvement or something StateWP could have done differently?

Nope