startelelogic

BACKGROUND

Please describe your company and position.

I am the CEO of Refine Labs

Describe what your company does in a single sentence.

We are progressive demand strategy and research firm focused on growth-stage B2B SaaS companies

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire startelelogic to accomplish?

• When we first started, we relied on a manual data input system with a small staff, resulting in long working hours and constant contact from clients. We sought startelelogic help to develop a more efficient, easy-to-manage solution.

SOLUTION

How did you find startelelogic?

Online Search

Why did you select startelelogic over others?

Pricing fit our budget

How many teammates from startelelogic were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Startelelogic developed a mobile application and an online management system for our drivers. We’re nearing completion of the first phase and are set to finalize the second and launch the platform soon. Initially, we detailed our issues and system management procedures to Startelelogic. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Working with startelelogic has been a pleasure, and their contributions have significantly benefited our business. We now track work and manage operations using the technology they designed. Trailers can be tracked, and their locations determined.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We primarily interacted with one project manager and collaborated with about six developers. They delivered items on time and were responsive to our needs.

What was your primary form of communication with startelelogic?

Email or Messaging App

What did you find most impressive or unique about this company?

I am most impressed by startelelogic project management. They are honest and punctual, delivering what they promise. After incorporating a few additional features, the system functioned well, and the team kept us informed every step of the way. Their work has greatly pleased me.

Are there any areas for improvement or something startelelogic could have done differently?

No area

BACKGROUND

Please describe your company and your position there.

I’m the CTO of a stealth startup, overseeing product management. Our business offers secure real-time communications software that we’ve built internally.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire StarTele Logic?

For our most recent project, we hired StarTele Logic for staff augmentation. They provided additional backend software engineers to support our team as we built a communications platform as a service (CPaaS).

What were your goals for this project?

We wanted to build a highly secure real-time video conferencing solution for web and mobile devices. Our goal was to release APIs and software development kits (SDKs) for retail users as well as custom solutions for enterprise-level clients.

SOLUTION

How did you select this vendor?

We met with StarTele Logic at their office based in Noida, India, and their CEO gave a great first impression. After interviewing several vendors, I decided that they were the best match for us. On top of that, a comparable domestic developer would’ve cost much more per hour.

Describe the project in detail.

For this project, StarTele Logic’s engineers worked within a JavaScript framework, using Python, Go, FreeSWITCH, Kamailio, React for Android, and Swift 4 for iOS. Their services involved 40% coding, 40% JavaScript coding, and 20% infrastructure testing. Since then, they’ve continued to provide engineering services for various tasks, working on a monthly basis rather than by project.

What was the team composition?

I’ve worked with 12 resources in total. We started with one resource and would add more as the project progressed. Currently, I’ve extended our initial resource’s contract through the end of 2019 and have hired a new frontend developer, both working full time.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Overall, StarTele Logic’s primary success factor is their quality of work. They’re responsible for creating a product that requires advanced technical skills, and they’ve delivered consistently. I consider them to be a part of my team and plan to hire them for more projects, not just as remote consultants.

How effective was the workflow between your team and theirs?

We conduct the project management internally. But, if there are any issues, their project lead will take over and handle everything, from technical discussions to staffing and billing. We appreciate their willingness to interface daily, and they’re transparent about their work and timesheets.

What did you find most impressive about this company?

They’re a highly-skilled team with an impressive level of accountability. I strongly value their engineers’ attitude, ability to learn, and dedication to delivering quality software. 

Are there any areas for improvement?

No, there’s nothing to improve in terms of quality and process, though it might be helpful if they started an office in Silicon Valley.

BACKGROUND

Introduce your business and what you do there.

I’m the CTO of MFI Group, a system-integrated company in Africa with multiple locations. We represent around 22 countries in Africa. We’re a senior partner for Alcatel and a distributor for Kyocera’s multi-functional copiers.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with StarTele Logic?

We needed a cheap, but good solution.

SOLUTION

What was the scope of their involvement?

They developed an iOS and Android mobile app for video and audio streaming for clients of ours in Tanzania and Rwanda—one is a telecom company and the other an electricity company. They also provided instructional videos for it which can be accessed on YouTube, so anyone new can easily learn how to use the app. It’s a great solution overall.

What is the team composition?

I was in touch with three people. I never talked to the guys working on the backend, but whoever they were, they did a tremendously good job.

How did you come to work with StarTele Logic?

They were recommended to us, so we contacted them. They were very polite and their price was affordable.

What is the status of this engagement?

We started working together in March 2017 until June 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They provided a high-quality software and both customers are very happy. They completed the project three months earlier than expected.

How did StarTele Logic perform from a project management standpoint?

Their response time and delivery are fast, and their customer support is remarkable. They’re approachable, easy to work with, and I haven’t faced any challenges with them. Other vendors would get irritated when we contacted them, but StarTele didn’t. They’d even call once a month to ask for any new requirements.

What did you find most impressive about them?

They deliver quickly, they’re honest, and they describe everything that they worked on thoroughly. Once they finished the task, they’d send us an invoice. Other vendors expected advanced payments before even starting the work. Overall, we trust each other and have built a relationship with StarTele.

Are there any areas they could improve?

They mainly do mobile application development, so I told them that they should come up with a management information format or a student management system. A few weeks ago, one of their sales representatives told me that they’re going to implement an academic solution very soon and will give us a demo, so they’re improving themselves.

Do you have any advice for potential customers?

They’re trustworthy people that deliver before the deadline. In the software industry, I haven’t found anyone else that delivered early.

BACKGROUND

Introduce your business and what you do there.

We provide software for the business analysis domain, working with banking, financial services, and insurance (BFSI) companies. Our solutions allow clients to see customer data (e.g., number of users, system performance). Our group was initially venture-funded and is now two years old. I’m the CEO.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with StarTele Logic?

We were looking for a partner to develop our application.

SOLUTION

What was the scope of their involvement?

StarTele’s involvement is on the server and mobile side of development for our iOS and Android app. They’ve architected and coded our infrastructure. The platform provides communication between users and our back-office operations team.

How did you come to work with StarTele Logic?

I reached out to multiple companies in the U.S., India, and Europe. StarTele had a unique approach to discussing business challenges. Their company had proper solutions and process team that enabled them to develop both the software’s front and backend. We had a few discussions and finally decided to move forward based on their past experience and process.

How much have you invested with them?

We’ve invested around $50,000 so far, but the final cost will be more than that.

What is the status of this engagement?

We started working with them around eight months ago and the project is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

StarTele has good skills for developing the mobile- and server-side components of our app. I’m impressed with their quality of work, commitment, and process. We’ve seen an improvement in our business as a result.

How did StarTele Logic perform from a project management standpoint?

I’m impressed with their timely delivery and project management. They employ Agile and Scrum development, which has allowed me to know what’s going on in my solution.

They’ve developed their own project management and collaboration tool which we use for communication and live-tracking of the app’s status. We also have daily updates. I’m happy with the process.

What did you find most impressive about them?

The quality of their work makes them stand out.

Are there any areas they could improve?

I don’t think they need improvement. They’ve been performing much better than other vendors I’ve used.

Do you have any advice for potential customers?

I advise clients to trust them. We will always work with StarTele.