The Software House

BACKGROUND

Please describe your organization.

We are the Porter Express delivery company, a courier company that delivers parcels and food in Kuwait.

What is your position?

I'm one of the owners.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with The Software House?

We were trying to create an iOS app to automate ordering for Porter Express. Instead of making a customer phone in to order, we sought the help of The Software House to make a mobile app to handle all requests and orders.

SOLUTION

Please describe the scope of their involvement.

We just provided The Software House with the concept of the app we wanted to create. They did the design, planning, and development, and they continue to provide maintenance. They did everything.

How did you come to work with The Software House?

We found them on Clutch, actually. They were very highly recommended there, so we went ahead with them based on that recommendation.

Could you provide a sense of the size of this initiative in financial terms?

We have spent a bit more than $10,000 working with The Software House.

What is the status of this engagement?

The Software House maintains our app.

RESULTS & FEEDBACK

How did The Software House perform from a project management standpoint?

Their project management was excellent. Regarding the actual implementation of the project, they were very professional, performed at a very high level and produced very high-quality work. It was an unbelievable experience working with them.

What distinguishes The Software House from other providers?

The Software House is the best development company I've ever worked with, and I've worked with quite a few. They are professional and kept in constant contact with us. Their priority was to help us, not ask for more money. They'll do the development first. They'll help us out with everything, and then we will talk about money. This is not like other development companies where it's money first, and then we'll talk about development. That personal touch was excellent.

Is there anything The Software House could have improved or done differently?

To be honest, no. I think they did an excellent job. For the budget that we were working with, they outperformed themselves.

BACKGROUND

Please describe your organization.

We are a startup. We have created several financial apps and are working to build a broader platform.

What is your position?

I'm the CTO.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Software House?

We are trying to build a payment app. In addition to that, we are trying to build an app that is more like an online Excel sheet where, for instance, students can look at their expenses and share them with others.

SOLUTION

Please describe the scope of their involvement in detail.

Currently, we have a development team of our own here in Amsterdam. We develop the iOS part and the back-end part. The back-end part is written in Ruby on Rails and the iOS part, of course, Object C. The Software House helped us develop the Android version of both apps for both products. In addition to that, one of the products also has a front-end application. That's something that they are also helping with. We have two teams at Software House: one for front-end and one for Android development.

How did you come to work with Software House?

We've worked with The Software House in the past. Initially, a colleague introduced us to their team. We've stuck with them ever since because we liked what they were doing. They deliver great quality.

Could you provide a sense of the size of this initiative in financial terms?

Our work with The Software House so far has been in the range of $50,000 to $100,000.

RESULTS & FEEDBACK

What distinguishes Software House from other providers?

What I like working with The Software House is that you only need to give them a small amount of direction and they understand what they need to develop. They work independently in that sense. They think along with the products, such as the way they were able to translate our iOS mobile app and adapt it so it was more suitable for Android. We liked the ideas they introduced.

Is there anything Software House could have improved or done differently?

No. As of yet, I'm really happy.

BACKGROUND

Please describe your organization.

We are a startup here in Poland, having just begun a few years ago. We offer software to help companies be more efficient with accounting and other important processes.

What is your role in your organization?

I am one of two partners and owners.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with The Software House?

Many companies want to use a shared service to save costs on routine business processes. Our experience showed that there is a market for an application to support the shared services environment and help standardize normal business processes like accounting. The application would help communication between the shared service and the markets they serve.

SOLUTION

Please describe the scope of their involvement.

The Software House developed the application from start to finish, according to our specifications and expected outcome.

How did you come to work with The Software House?

We started to think about the application, but we didn't have a strong IT [information technology] background. We began with some freelancers and, unfortunately, we lost three years because we were unable to get accomplished what we needed. We knew that we needed to start again from scratch.

Consequently, I began researching, especially for Polish firms, to find a partner that could help us to develop what we needed. We didn't want to work with freelancers as we had in the past. The problem with freelancers is that there is no real coordination between them. Without a single team, there is no one to connect the dots and have a sense of the overall shape of the project.

Through my research, we found The Software House. We met face to face and laid out the problem we were trying to address and the application we wanted to have developed. They saw us as a startup that had an idea and needed help to transform the idea into the product. That was very special for us because we saw that they truly wanted to help us because they saw the potential of this tool. 

What is the status of this engagement?

We've worked with them for two years, but we lost three years with different developers. From that point, we've been educated. We've learned that it is much better to have people who are here in Poland, people with whom we can meet face to face.

Our relationship with The Software House is ongoing. They are very flexible on different layers like payment. For example, if their invoice was higher than we expected in the current month, then they are happy to roll part of their fees over to the next month.

RESULTS & FEEDBACK

Could you share any statistics, metrics or other feedback from this engagement?

We don't have any metrics yet since we just started. We have done a couple of sales presentations and, so far, everything has been positive. While we were doing a presentation for future clients, The Software House was on the line, letting us know that if anything went wrong, they would be there to help us. But, nothing went wrong, and everything was absolutely fine. This makes us confident that the quality of the developed application is the best in the industry.

They knew we had the presentation and wanted to support us even though we hadn't asked for that support. They don't have a financial share in our company. They are just the partners in our journey, which, I believe, is truly unique.

How did The Software House perform from a project management standpoint?

Their performance was excellent. The Software House came up with proposals for solutions to the problems we had anticipated. Their suggestions were very helpful. We were able to focus on the application design since project management was handled by The Software House for all the other parts of the project. The product is very modern – something to be proud of.

What distinguishes The Software House from other providers?

They work with you as a partner to understand your needs. But, they're aiming to help you achieve your targets. That's unique as they care as much as you do. It's not as if they are an ordinary vendor that just wants to send out an invoice and get paid. They really care about what we are doing and are proactive in helping us interact with clients. I'm not treated as just another customer. We are partners.

Is there anything The Software House could have improved or done differently?

There is nothing major worth mentioning. All I can say is that I hope they will stay like they are in terms of their attitude and how they treat their clients. I hope if they become a big software house, they won't forget about us. 

BACKGROUND

Please describe your organization.

trommsdorff+drüner is a digital agency with around 90 people in Berlin and Beijing. Our services aim at leveraging untapped data resources, creating smart strategies, client-centric tools, forward-thinking business models, and game-changing insights. To do so we build our own Smart Data Solution. The Software House supports us in the development.

What is your role and responsibilities?

I am the CTO. I lead the development, technical project, and product teams.

OPPORTUNITY / CHALLENGE

What were your company's business goals for the project?

We are developing a SmartData Product that is project driven. The Software House helps us constantly to improve the product and supports some of the projects. 

SOLUTION

Please describe the scope of the project.

The Software House developers are integrated in our development team remotely. They take part in technical discussions, sprint planning and, mainly, development.

How did you come to work with The Software House?

The Software House was a recommendation from our biggest outsourcing partner. We usually try out one of their developers for two weeks and if it fits, we ramp up. They were the third company we tried to outsource some of the product development to. At this point, it is the only company it really works with. 

Could you provide a sense of the size of this initiative in financial terms?

We have actually three developers booked for the whole year and hope to get more. The total volume is a six-digit number.

When was the project completed?

It is still running and will definitively go on into 2016.

RESULTS & FEEDBACK

What were the results of the project, and are there any metrics you can share?

We have actually four big companies using our product, and they are very satisfied.

How did The Software House perform?

We have worked with The Software House for more than one year and, during this time, their developers added great value to the project and were significant producers for the achievements of our delivery dates. The proactive and productive developers make remote work easy.

When working with The Software House, was there anything unique or special about them?

The quality of the developers is outstanding. 

Looking back on the project, is there any area that The Software House could improve or you would do differently?

Only bring more developers.

BACKGROUND

Worldwide101 is an international virtual assistant company offering business-class services to successful small businesses around the world. As co-founder and director of marketing and technology, I am responsible for ensuring that our systems provide the functionality that our clients need to work with their assistant and manage their account.

OPPORTUNITY / CHALLENGE

Worldwide101 has grown rapidly since founding in 2009, and our systems have been based on a mix of existing commercially available cloud-based systems for managing time tracking, providing client dashboards, billing, and invoicing. 

Our goal with working with The Software House and in developing a new system was to increase the professionalism of our client dashboard and create a more customized and robust solution. Additionally, we wanted to increase automation and reduce the amount of manual processing involved in onboard and provisioning for new clients. 

SOLUTION

The Software House developed a custom application built in Ruby on Rails, integrating into our accounting system, Xero, payment processor, Stripe, and CRM [customer relationship management] system.

We evaluated solutions in PHP and Ruby on Rails before settling with Ruby on Rails due to its rapid development capabilities.

We had worked with The Software House on a number of previous projects and have been consistently impressed with their service levels. Both their account management team and their project and development teams are accessible, friendly, and a pleasure to work with in addition to the technical skills. The Software House demonstrated flexibility during the project as requirements changed and were extremely good at staying on time and budget.

We conceptualized the system and developed wireframes and then their team carried them forward recommending options for implementation. The project duration was four months.

RESULTS & FEEDBACK

We are currently beta testing the new system and, so far, everything is working very well. The Software House team is professional and responsive. They are efficient in resolving any bugs. We are on track to enter full production next month.

BACKGROUND

Please describe your organization.

Our company is a mobile wallet service. We have flipped the shopping cart upside down and made payments a lot faster and more secure.

What is your role and responsibilities?

I’m a project manager.

OPPORTUNITY / CHALLENGE

What was your goal for working with Software House?

They started by helping us with an MVP, a prototype and model to present to investors to show them the concept actually works, and it would be well used. They did such an amazing job we kept them on as a full-time extension of our team and they are doing a lot of the core development today. 

SOLUTION

Please describe the scope of their work.

It’s only development work.

What was your process for selecting Software House with which to work?

I found them through a CTO of a major gaming company in New York. He recommended these guys. They turned out to be really amazing. I’ve done outsourcing before through Canada, Russia, India, and Ukraine. 

Can you provide a ballpark dollar figure for the size of the work that they’ve done for you?

[It was] $1 million to $10 million

When was the work completed?

It’s open ended and we’re growing the partnership in 2015. 

RESULTS & FEEDBACK

Do you have any statistics or metrics to track improvement from the project?

I do, but I can’t release that because we’re still in a stealth beta mode. I can tell you that they’ve completed a Web application in Android and iPhone, a native mobile Web app all within the last 15 months that have been used by less than a million users with no complaints.

Are you satisfied with their performance?

In the beginning, I was leery about using outsourced work again. But, the MVP [minimum viable product] that they did was really amazing. We used two of their developers with two of our developers here. We really liked them because they weren’t code monkeys. They didn’t just ask for tasks and then complete them. They actually put thought into it. Within the first three weeks, one of the developers told me I was wrong and that this was not how we should do it. That earned my respect because he was right. I appreciated that. I trusted him to do it a different way. He showed a faster, quicker, and more secure way.

Is there anything unique about Software House that really makes them stand out, compared to other online marketing companies?

They have the ability to work with other third-party integrators. Because we’re a thin tech company, we have to deal with Visa, MasterCard and a lot of banks and other security companies associated with it. I never have to have a three-way call or a forwarded email. I’m comfortable with them talking directly to those third parties directly. There was no language barrier. They definitely go above and beyond in that area as well.

Looking back on the work so far, is there any area that you think they could improve upon or that you might do differently?

They’re doing such great work, and we’re constantly asking for more people. The ramp up time to get a new person or a new quote on a new person creates a delay. It can take 30 to 35 days to find a person since they only bring in really qualified resources. That can create a headache for us since we want to scale faster.

BACKGROUND

Introduce your business and what you do there.

I’m a product manager at a financial services technology company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with The Software House?

We needed help with development.

SOLUTION

What was the scope of their involvement?

The Software House has developed good products for us.

What is the team composition?

We’ve worked with 2–5 teammates from The Software House.

How did you come to work with The Software House?

We chose them because they were a great culture fit.

How much have you invested with them?

We’ve spent an undisclosed amount.

What is the status of this engagement?

We started working together in February 2025, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve seen metrics improvement and better business results.

How did The Software House perform from a project management standpoint?

We mainly communicate through virtual meetings.

What did you find most impressive about them?

The Software House is special.

Are there any areas they could improve?

They could have worked for free.

BACKGROUND

Introduce your business and what you do there.

I’m a product and project manager of MumkenTech, a Saudi-based technology company that provides innovative and sustainable digital solutions and products to empower business sectors and improve their performance.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with The Software House?

We needed to design and develop an application that fully reflected our vision and delivered the required functionality.

SOLUTION

What was the scope of their involvement?

The Software House developed a customized application. The team was responsible for the end-to-end UI/UX design, ensuring full bilingual support in Arabic and English, including RTL compatibility. The platform needed to be intuitive and user-friendly, and the team also delivered a fully functional and easy-to-manage CMS system.

What is the team composition?

We worked with 10–15 members of The Software House’s team.

How did you come to work with The Software House?

We found The Software House through an online search and chose them because of their client references.

What is the status of this engagement?

We worked together from February–December 2025.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The Software House delivered the MVP, launched the bilingual platform, and implemented the CMS. The team completed the milestones on time and delivered a scalable product foundation. The application functionality and the sponsor were satisfied with the results.

How did The Software House perform from a project management standpoint?

The Software House delivered on time with elements within their control. We communicated through virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

The Software House’s efficiency and smooth communication were impressive.

Are there any areas they could improve?

The team could have made the feature functionality more detailed.

BACKGROUND

Please describe your company and position.

 I am the CEO of a 5G infrastructure company 

Describe what your company does in a single sentence.

Allicon build and operates high-capacity fibre and 5G infrastructure for commercial buildings, offering property owners full-scale connectivity solutions and ongoing management of the digital networks.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Software House to accomplish?

• Develop a software platform

SOLUTION

How did you find The Software House?

Clutch Site

Why did you select The Software House over others?

• High ratings
• Good value for cost

How many teammates from The Software House were assigned to this project?

Up to 15 as peak

Describe the scope of work in detail. Please include a summary of key deliverables.

Design and delivery of an AI-powered processing module to be used as part of the existing platform in line with specifications supplied by the client’s telecom partner. The project includes creating a logic algorithm to be applied as well as a sales-friendly user interface.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Users and usage

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We experienced some delays due to the nature of the project and a demanding client; however, TSH clearly explained the available options and made sure to offer their recommendations as to how project challenges should be tackled. 

What was your primary form of communication with The Software House?

Virtual Meeting

What did you find most impressive or unique about this company?

Solution oriented dev team. The Software House offered good p.m./a.m. support. 

Are there any areas for improvement or something The Software House could have done differently?

A more holistic perspective on specific areas and more systematic testing produceres.

BACKGROUND

Introduce your business and what you do there.

I’m the CTO of Snappi, a financial services company. We’re Greece’s first ECB-licensed neobank, offering fully digital, fee-free banking with 24/7 live support in Greek and English, and an innovative buy now pay later product.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Software House to accomplish for your digital banking platform?

We needed help with mobile app development. We also needed to onboard a few backend engineers to join our existing development teams.

SOLUTION

What was the scope of their involvement?

We’ve launched a program sponsored by the Greek government, offering financial incentive to teenagers. The Software House has helped build our new QA automated testing framework. The team has also worked on many other backend deliverables, including the buy now pay later product. The Software House has worked on certain modules of our mobile app and on the pay later service integration with credit bureau data.

What is the team composition?

We’ve worked with 6–10 members of The Software House’s team.

How did you come to work with The Software House?

I’ve worked before with The Software House establishing an SME digital lender in the Netherlands. I chose them because their pricing fit our budget, they offered good value for the cost, they were referred to me, and their company values aligned with ours.

How much have you invested with them?

We’ve spent around $400,000.

What is the status of this engagement?

We started working together in January 2025, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve launched our product in record time. We’ve also launched it commercially on target and keep adding more products and features to our mobile-only neobank. We’ve hit every milestone and haven’t been late.

How did The Software House perform from a project management standpoint?

The Software House has used agile development. We communicate through virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

The Software House has sourced really good engineers in a very short period of time.

Are there any areas they could improve?

TSH should use their escalation channels to gather feedback from the engineers and bring it up to the sponsor level flagging when things are deviating from course.