# SoftServe SoftServe Reviews (3), Pricing, Services & Verified Ratings - 4.8 out of 5 average review rating - 0 connections joined SoftServe's Network [Visit Website](https://www.softserveinc.com/) [Get a Custom Proposal](https://clutch.co/profile/softserve) **Technology Elevated** SoftServe is a digital authority that advises and provides at the cutting-edge of technology. We reveal, transform, accelerate, and optimize the way enterprises and software companies do business. With expertise across healthcare, retail, energy, financial services, and more, we implement end-to-end solutions to deliver the innovation, quality, and speed that our clients’ users expect. SoftServe delivers open innovation, from generating compelling new ideas, to developing and implementing transformational products and services. Our work and client experience is built on a foundation of empathetic, human-focused experience design that ensures continuity from concept to release. We empower enterprises and software companies to (re)identify differentiation, accelerate solution development, and vigorously compete in today’s digital economy. No matter where you are in your journey. Visit our website: www.softserveinc.com ## Company Information - Minimum project size: $50,000+ - Hourly rate: $100 - $149 - Number of employees: 10,000+ - 9 Locations: - Austin, TX (Headquarters) - London, England - Wrocław, Poland - Berlin, Germany - Sofia, Bulgaria - L'viv, Ukraine - Singapore, Singapore - Fort Myers, FL - Westborough, MA - Founded in 1993 ## Services, Focus Areas, Industries, and Clients ### Service Lines - 10% BI & Big Data Consulting & SI - 10% Custom Software Development - 10% Enterprise App Modernization - 10% IT Strategy Consulting - 5% AI Development - 5% AR/VR Development - 5% Application Testing - 5% Blockchain - 5% Business Consulting - 5% Cloud Consulting & SI - 5% Cybersecurity - 5% E-Commerce Development - 5% IoT Development - 5% Product Design - 5% UX/UI Design - 5% Web Development ### Industries - 10% Retail - 5% Automotive - 5% Education - 25% Medical - 45% Information technology - 5% Media - 5% Other industries ### Clients - 30% Small Business (<$10M) - 45% Midmarket ($10M - $1B) - 25% Enterprise (>$1B) ## Pricing Snapshot Average rating for cost based on this provider's reviews: 4.3 out of 5 **What Clients Have Said** *(This summary is based on verified Clutch reviews.)*: SoftServe offers competitive pricing with excellent value, evidenced by successful project completions within budget and time. Clients note a focus on collaboration and quality, although specific costs were not disclosed. They provide scalable solutions without the need for extensive hiring processes. **Most Common Project Size**: Confidential based on 3 reviews *(Pricing information for this provider is based on reviews where the project size was available.)* ### Pricing by Service - Mobile App Development: Confidential based on 2 reviews - IT Staff Augmentation: Confidential based on 1 review ## Reviews Clutch investigates each reviewer's identity and work history. Every review goes through a rigorous, human-led verification process to confirm the reviewer's identity, and reviews that we verify are visibly marked as 'Verified' so you can trust that they come from a real client. [Learn More](https://help.clutch.co/en/knowledge/how-clutch-verifies-reviews) ### SoftServe Review Insights Overall Review Rating: 4.8 - Quality: 4.8 - Schedule: 4.7 - Cost: 4.3 - Willing to Refer: 4.8 ### Top Mentions - Great project management (2 mentions) - Unique expertise (2 mentions) - Well-organized projects (2 mentions) - Communicative (1 mentions) - Experienced (1 mentions) - High-quality work (1 mentions) - Innovative (1 mentions) - Knowledgeable (1 mentions) - Proactive (1 mentions) - Professional (1 mentions) - Understands their clients' needs (1 mentions) ### Review Highlights **Strong Project Management Skills** Multiple reviews praise SoftServe’s project management abilities. They use tools like Jira, Confluence, and Bitbucket efficiently and maintain regular sprint meetings, ensuring milestones are met within time and budget. **Positive Long-Term Partnerships** Clients appreciate the long-term partnerships they form with SoftServe, often describing the relationship as more than just a client-provider dynamic. SoftServe’s commitment to helping clients achieve their goals is highly valued. **Potential for Greater Retrospectives** One area for improvement noted by a client is SoftServe’s retrospectives. While they perform well from sprint to sprint, they could benefit from more significant self-evaluations and generating actionable improvements. **Innovative and Technically Competent** Clients highlight SoftServe’s technical competence and innovative approach. Their teams are described as smart, dedicated, and capable of offering unique technological insights, contributing significantly to project success. **Lean and Agile Development** SoftServe’s lean and Agile approach to development is appreciated, with clients noting regular iterations and feedback loops that help in refining the product effectively and meeting project deadlines. **Expertise in Custom Software Development** SoftServe’s proficiency in developing custom software solutions is highly appreciated by clients. They effectively handle unpredictable workloads and provide knowledgeable resources proficient in the Microsoft tech stack, including .NET, SQL Server, and Selenium. **Global Resource Availability** SoftServe has the capability to bring in global resources on-demand, which is particularly beneficial for complex projects requiring diverse expertise. This flexibility helps in addressing project challenges promptly. **Well-Structured Training Programs** SoftServe’s well-structured training and career development programs for their staff are seen as a significant advantage. These programs ensure that team members are continuously improving and staying updated with the latest technologies. **Human-Centric Design Approach** SoftServe’s focus on human elements in design and technology resonates well with clients, especially in healthcare projects. They prioritize user experience and emotional sensitivity, leading to innovative and user-friendly solutions. ### SoftServe Reviews #### Staff Augmentation for Software Company **The Project** - Services: IT Staff Augmentation - Project size: Confidential - Project length: Jan. 2013 - Ongoing **Project Summary**: SoftServe augments the team of a software company experiencing an unpredictable workload. They provide developers, QA resources, and UI/UX designers knowledgeable with the Microsoft tech stack.  **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** CTO, Advertising Technology Company - Industry: Other industries - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Jun 28, 2021 **Feedback Summary**: SoftServe’s service satisfies the client, as they provide experienced, knowledgeable, and excellent resources. Their outstanding communication skills accentuate their high-quality development work. Additionally, their well-structured training and career development programs set their teams apart. "“They're very innovative, and they’re interested and proficient in technology.”" **BACKGROUND** Introduce your business and what you do there. I'm the CTO at a company that provides software applications to large online publishers and allows them to manage their online advertising, sales, and operations activities.  **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with SoftServe? We needed help in augmenting our staff as our workload is somewhat unpredictable.  **SOLUTION** What was the scope of their involvement? We provide custom software solutions around our flagship product. Our customers ask us to implement bespoke solutions for their business requirements in many cases — that's a little bit unpredictable. SoftServe allows us to expand and reduce team size without going through a big hiring exercise or laying people off. When we get extra work to do, they make it very easy for us to expand our teams and handle the workload.  On our products that they're working on, they use the entire Microsoft tech stack, including .NET, .NET Core, MVC, and ASP.NET. We use SQL Server on the back end, a couple of different JavaScript libraries on the front end, and we use Selenium with C# web drivers for automation.  What is the team composition? Our main point of contact is Julia (Project Manager). Our team comprises about 14 people, including developers, QA people, automation testers, project managers, and UI/UX resources.   How did you come to work with SoftServe? SoftServe was recommended to us by an acquaintance who had experience working with them. We talked to them about their workflow model, and we liked what they said. We ended up hiring SoftServe for a small project. What is the status of this engagement? We started working together around 2013, and it’s ongoing.  **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  SoftServe works with teams based in the Western US, and they're all working on the same features and product. The quality of SoftServe’s service is excellent, and their teams are very knowledgeable. They have people with experience in the full gamut of software teams — they have junior people up to technical leads, and everybody is very good for their experience level. They're very innovative, and they’re interested and proficient in technology. Ultimately, their quality of work is much better than the other outsourced companies we've worked with. How did SoftServe perform from a project management standpoint? We use Jira for all of our issue tracking and backlog management. We use Confluence for documentation, Bitbucket for source code control, and other communication tools like Slack and email. Every day we have sprint meetings through Zoom. What did you find most impressive about them? I think the biggest difference with SoftServe is their organizational infrastructure. They don't just hire people and put them on projects; they have a well-structured training program that junior people all participate in. They also have different career improvement programs available for staff at any level and position. Additionally, they speak great English, so communication isn't a problem. Are there any areas they could improve? If I had to identify one thing, they’re a bit light on retrospectives about things they can improve. I think they do a great job from sprint to sprint, but they don't very often have significant things to say during self-evaluations, and they don't come up with ways to improve.  Do you have any advice for potential customers? Have the requirements you need in order, keep an open line of communication with the team, and treat them like you would your local teams.  --- #### Android Developed Prototype for Healthcare Organization **The Project** - Services: Mobile App Development - Project size: Confidential - Project length: Apr. 2015 - Jan. 2016 **Project Summary**: SoftServe developed an Android app as part of a research and development project. The team provided end-to-end services and offered recommendations on the technology used. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 4.5 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** Co-Founder & CTO, Healthcare Organization - Industry: Other industries - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Jul 5, 2016 **Feedback Summary**: The app has been published as a private beta on Google Play. SoftServe offered a lean, Agile approach to development that delivered a new iteration every two weeks. They met all milestones within time and budget. The team was thorough, detailed, and precise in their work. ""SoftServe was very organized from a project management perspective and technically competent." " **BACKGROUND** Please introduce your business and what you do there. We are a healthcare organization primarily working clients in the UK. We work with both the NHS [National Health Service] and private organizations, measuring the health outcomes that matter to people. We evaluate whether people consider themselves healthy or not, and put metrics behind this information. I'm a co-founder and the chief technology officer of the company. **OPPORTUNITY / CHALLENGE** What business challenge were you trying to address with SoftServe? We had won grant funding for developing a smartphone app as part of a research and development project. It was meant to measure patient reporting outcomes such as quality of life. We wanted to be able to ask people relevant questions and also pick up other data through smartphones. This feedback is typically obtained through surveys which are done once a year, which doesn't include everybody. The data is sporadic and doesn't include certain conditions. The idea behind our app was to collect data with more continuity through technology. Everyone has a smartphone, so they can answer questions at their convenience. We also wanted to predict users' health by looking at the behaviors of using smartphones. **SOLUTION** Please describe the scope of their involvement. We worked heavily with SoftServe throughout the process in order to implement the idea. We provided specifications, while SoftServe gave us input around the technology, like what device sensors we could use for our purpose. SoftServe built our app for Android, from beginning to end. When we started our brainstorming sessions, there was a full team of people from SoftServe involved, at least 6-7 members. For our day-to-day work, there were a couple of people in charge of wireframe design, another resource for technical development, a project manager, and one person who oversaw the whole process. We kept in touch with him on the business process and healthcare side of the project, while also interacting regularly with other people from SoftServe's team.  SoftServe was responsible for creating our team. We never had an issue with one of their choices. What is the status of this engagement? We started working with SoftServe in April of 2015 and finished at the beginning of 2016. The project duration was between 6-9 months. **RESULTS & FEEDBACK** Could you share any statistics or metrics from this engagement? So far, we have published our app only as a private beta on Google Play. We also built a webpage requesting trial participants for the app. How did SoftServe perform from a project management standpoint? The milestones set with SoftServe were all met within time and budget. We had weekly project management meetings with SoftServe, as well as fortnightly development sessions. SoftServe has a lean, Agile approach to development, so we saw the newest iteration of what was being developed every 2 weeks, and offered our feedback for the work. All of this was either done through Skype or WebEx. What distinguishes SoftServe from other providers? Different people have different working styles. SoftServe was very organized from a project management perspective, and they're technically competent. SoftServe' thoroughness was very good and they were very precise in their work. --- #### Prototype Development for Healthcare Tech Firm **The Project** - Services: Mobile App Development - Project size: Confidential - Project length: Apr. 2015 - Jan. 2016 **Project Summary**: SoftServe’s healthcare SMEs helped create an innovative patient-provider product by guiding human-driven designs and prioritizing a sensitive user experience.  **Review Rating**: 4.5 - Quality: 4.5 - Schedule: 4.5 - Cost: 4.0 - Willing to Refer: 4.5 **The Reviewer** EVP & CMBDO, Software Solutions Provider - Industry: Information technology - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Jun 24, 2016 **Feedback Summary**: The prototype has been accepted to its first medical trial with strong physician support. Throughout the technical development process, SoftServe’s global team focused on addressing human elements and building career-long relationships. ""SoftServe's passion for the work transcended the standard consulting experience."" **BACKGROUND** Please introduce your business and what you do there. We are a software-as-a-service [SaaS] solutions provider. We focus on situational awareness software for the smart cities space. We connect Internet of Things and Internet of Health solutions with innovative, human-driven designs. I'm the chief marketing and business development officer, as well as one of the founders of the company.  **OPPORTUNITY / CHALLENGE** What business challenge were you trying to address with SoftServe? SoftServe brought a different approach to consulting and technology development. First and foremost, they focused on the human elements, which resonated with our way of doing business. We're a human-driven, for-purpose enterprise. As such, we try to find partners with the same level of human-driven designs. These days, many consulting firms put technology before people, unfortunately. We don't feel that this is the right approach. SoftServe has the human being at the heart of its ecosystem, which provides our team with a unique value. Their approach to looking at any sort of problem leads to a much more creative, emotionally aware design process. This is a rare thing to find presently. We have created one of the better solutions in this space because of that approach. The second reason for working with SoftServe is that they're flat-out smart people. SoftServe hired the right resources, which are massively dedicated and develop strong personal relationships with the clients. SoftServe is not a body-shop, but rather they form career-long relationships with the people they work with at a personal level. SoftServe is a big company which operates like a small consulting firm, making us feel like they're one small team. We don't consider it a client relationship. SoftServe is our partner.  **SOLUTION** Please describe the scope of their involvement. The most important space where we've worked with SoftServe is the Internet of Health. We discovered new solutions for augmenting and improving physicians' abilities to treat patients. SoftServe helped us create a product that allows doctors to more intimately extend their reach beyond the office space, assisting patients in a more holistic health lifestyle. SoftServe was in charge of the design and experience for the patient, the doctor, and the rest of the healthcare team. The product we've created is called Dream. It helps provide situational awareness throughout the life-cycle of the patient-physician relationship. It combines big data, AI, machine learning, mobile technologies, and IoT elements. We worked out of SoftServe's Austin office. Our team was in charge of providing the backend technology, while SoftServe was in charge of mobile design. The use of our mobile application is a key component to the solution. SoftServe implemented features in the layout of the app, taking into consideration the motivation of the people using the software and providing inserted aspects which were sensitive to those motivations. Whether the user wanted to use the software or not, it was designed to be sensitive to their feelings—whether they were scared, resistant to the idea, and so on. SoftServe built some unique features that allowed individuals to self-grade and self-assess their health. Our team from SoftServe had an international, on-demand composition. SoftServe was able to bring in resources from across the globe for our project. At one time, we were storyboarding late in the day and had become stuck on an item. SoftServe's lead creative designer picked up the phone and dialed Ukraine. At the other end of the line, we were put in touch with 3 people that worked on that particular problem with us instantly, without any extra paperwork or an approval process. It was simply an instant scaling for that particular problem. Once we took care of it, we scaled back to the core team. This happened throughout our engagement with SoftServe. How did you choose SoftServe as your partner? Our initial engagement with SoftServe came through a global competition which was sponsored by England's National Health Service. The competition focused on healthcare innovations through the use of IoT. We launched our product through this same competition. SoftServe was working with the NHS at that time, which is how our relationship started. Since then, they continued to work with us. Approx. how much did you spend on their services/solutions? From a time perspective, we've spent hundreds of hours collaborating with SoftServe, but it's hard for me to state an actual cost. What is the status of this engagement? We started working with SoftServe 1 year ago. Our most recent milestone was the completion of our prototype.  **RESULTS & FEEDBACK** What evidence can you share to illustrate the success of the engagement? The prototype of our Dream product was successful enough to begin the first steps of a medical trial. We shopped the product around to see if it was good enough to even be considered for trials and found a firm in Texas which considered it a fantastic idea. It was designed well and should have an impact in the healthcare space. SoftServe is working with us in establishing that medical trial, which is phenomenal. It has the potential to completely disrupt the healthcare space. We're looking to use our Dream product to alleviate the dependence on opioid use by providing physicians with the ability to monitor patients' fifth vital sign remotely. (In the medical world, the fifth vital sign is a term used for pain.) We are working with a doctor named Amit Mirchandani running a practice called Texas Cell Institute. He has endorsed our product, which is another important point for us. He had never seen a product that could accurately measure the fifth vital sign before. He has stated that this has the potential to revolutionize pain treatment and eliminate America's opioid dependence. Drugs are being over-prescribed, and many people inadvertently get hooked on them. Pro athletes are starting to talk about this. It all starts with a doctor doing what they thought was best with the tools available to them, namely pain medicine. Between product ideation and development, we were able to get a doctor who is far ahead of his field in pain management, as well as a company that specializes in massive clinical studies, to say that our product not only has legs but [also] is extremely viable. We were shocked at the response, given that the medical field moves slowly. We needed to have a product that had a welcoming design since it was so drastically different and emotionally sensitive. This is where SoftServe helped us most through their designs. When we entered the NHS contest and initially partnered up with SoftServe, we wouldn't have imagined how quickly the medical field would respond favorably to our idea. We provide real-time pain management from a physician to a patient, essentially expanding a hospital and provider's network well beyond the reaches of their brick-and-mortar walls. The involvement of our healthcare partner is beyond just a consideration at this point. If our software passes trials, they will be involved. The partnership with SoftServe will remain, which goes to show that they not only have technical skills but also are subject-matter experts within healthcare. SoftServe has a leadership presence which understands the industry and our specific problems and challenges. A big consideration on our part was finding a partner which was not only technically savvy but had the subject-matter experience and respect within the medical industry. How did SoftServe perform from a project management perspective? The wonderful thing about SoftServe is that they don't have to be managed. They're all eager and self-motivated enough to be the ones challenging us to get more work done. I worked directly with SoftServe's team in Austin, Texas on the design side of the product. SoftServe not only provided project management, but they also assigned vice-president-level people on the project for us, without having to be asked. We did use project management tools, but this isn't an important focus to me. Usually, this software becomes useful when there are difficulties in managing people. We never had any problems in this regard. SoftServe was so proactive and professional as to make the use of project management tools unnecessary. SoftServe's passion for the work transcended the standard consulting experience. Is there anything unique about their business practice? SoftServe has a willingness to help and look at the client as more than a source of revenue. They saw us as a company trying to make a difference and went out of their way to help us outside of the financially motivated relationship. This was the primary reason for us wanting to continue working with SoftServe. Are there some areas for improvement? We've had zero issues with SoftServe. The only improvement we could ask for would be an even bigger presence from SoftServe.  --- ## Portfolio & Awards ### Project with Deutsche Bank ### Project with Atlassian ### Project with Logitech ### Project with Panasonic ### Project with Cisco ### Project with IBM ## Key Clients - Panasonic ## Packages ## Locations (9) ### Austin, TX (Headquarters) - 201 W 5th Street Suite 1550 - Austin, TX 78701 - United States - 251 - 300 employees - Phone: +1-512-516-8880 ### London, England - 30 Cannon Street - London EC46XH - England - 50 - 75 employees - Phone: +44-203-807-01-41 ### Wrocław, Poland - 11-13 Jaworska Street - Wrocław 53-612 - Poland - 301 - 400 employees - Phone: + 48 531 305 417 ### Berlin, Germany - Kurfüstendamm 11 - Berlin 10719 - Germany - 31 - 40 employees - Phone: +49-30-300-149-314-0 ### Sofia, Bulgaria - 49b, Bulgaria Blvd. - Sofia 1404 - Bulgaria - 151 - 200 employees - Phone: +359-2-902-3760 ### L'viv, Ukraine - 2d Sadova Street - L'viv 79000 - Ukraine - More than 5k employees - Phone: +380-32-240-9090 ### Singapore, Singapore - 6 Raffles Quay #14-07 Singapore - Singapore 048580 - Singapore - 31 - 40 employees ### Fort Myers, FL - 12800 University Drive Fort Myers, FL - Fort Myers, FL 33907 - United States - 31 - 40 employees ### Westborough, MA - 200 Friberg Parkway Suite 3007 Westborough, MA - Westborough, MA 01581 - United States - 31 - 40 employees ## Contact SoftServe [Send a message](https://clutch.co/profile/softserve) ### Connect on Social - [LinkedIn](https://www.linkedin.com/company/softserve/) - [Facebook](https://www.facebook.com/SoftServeInc/) - [X](http://twitter.com/SoftServeInc)