Softheight

BACKGROUND

Please describe your company and position.

I am the International Marketing & Fragrances Axis Director of L'Oréal 

Describe what your company does in a single sentence.

L'Oréal is a global beauty company that develops and markets cosmetics, skincare, fragrances, and haircare products through a portfolio of internationally recognized brands.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Softheight to accomplish?

• We wanted to improve the overall e-commerce experience and make the website easier for customers to browse. In particular, we wanted the product pages and navigation to be clearer while making sure the site worked well across different devices.

SOLUTION

How did you find Softheight?

Clutch Site

Why did you select Softheight over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Softheight were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Softheight worked across several areas of our Shopify platform. They reviewed the existing structure and made improvements to navigation, product pages, and the general customer journey. They also worked on the mobile experience and made a number of technical and usability adjustments. We shared feedback throughout the project, and the team was willing to make changes when something wasn't quite right.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The main improvement was a cleaner and easier-to-use website. Product information is easier to find, and moving between different sections of the site feels more natural. The experience is also more consistent across desktop and mobile, which was one of the areas we wanted to address.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project was well managed and the main deliverables were completed within the expected timeframe. Communication was straightforward throughout. When we had questions or needed something changed, the team responded quickly and worked through the issue with us. They were also comfortable with feedback, which made the process easier on our side.

What was your primary form of communication with Softheight?

Virtual Meeting

What did you find most impressive or unique about this company?

I appreciated the amount of attention they gave to the smaller details. They didn't just focus on the larger development tasks; they also noticed things that could affect how customers moved through the site. They were also practical in their approach. When we raised an issue, they would discuss it with us and suggest a solution rather than simply doing exactly what was asked without looking at the bigger picture.

Are there any areas for improvement or something Softheight could have done differently?

There weren't any major issues from our side. A little more time spent confirming some requirements at the beginning could have reduced a few discussions later, but this was minor. Overall, Softheight was reliable, responsive, and easy to work with, and we're pleased with the result.

BACKGROUND

Please describe your company and position.

 I am the Area Manager of a manufacturing company 

Describe what your company does in a single sentence.

We manufacture ductile iron pipe solutions used in water transmission and distribution projects around the world.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Softheight to accomplish?

• We wanted to improve our e-commerce platform and make it easier for customers to find product information and navigate the site. We also needed a better overall experience for customers using the platform on different devices.

SOLUTION

How did you find Softheight?

Online Search

Why did you select Softheight over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Softheight were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Softheight worked on several parts of our e-commerce platform, including the site structure, product presentation, navigation, and overall user experience.

They also made technical improvements to the platform and helped ensure the website worked properly across desktop and mobile. We had a few rounds of feedback during the project, and they were open to making changes when something needed to be adjusted.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The website became much easier to navigate, and product information is now more straightforward for customers to find. The overall experience is also cleaner and more consistent across different devices.

Our team has found the platform easier to work with as well.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project was handled well and the main deliverables were completed on time. Communication was straightforward, and the team was quick to respond whenever we had questions or wanted something changed.

They were also flexible when requirements changed during the project, which made things easier on our side.

What was your primary form of communication with Softheight?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their attention to detail stood out to me. They would often notice small things that we hadn't considered and suggest a better way of handling them.

They were also easy to communicate with and didn't make simple issues more complicated than they needed to be.

Are there any areas for improvement or something Softheight could have done differently?

We were happy with the overall experience. A bit more detail during the initial planning stage could have helped us settle a few requirements earlier, but this was a minor point. Overall, Softheight delivered what we needed and was a reliable team to work with.

BACKGROUND

Please describe your company and position.

I am the HR Manager of Aether

Describe what your company does in a single sentence.

Aether is an advertising agency that helps brands grow through creative marketing, digital strategy, branding, and performance-driven campaigns.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Softheight to accomplish?

• Create a site that was easy for visitors to navigate and for our team to update
• Improve the overall presentation of our services
• Design and develop a website that reflected our brand

SOLUTION

How did you find Softheight?

Online Search

Why did you select Softheight over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Softheight were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Softheight worked with us on the complete website design and development process. They created layouts that matched our brand guidelines, improved the structure of the content, and made sure the website worked well across desktop and mobile devices. They also provided several design options during the project and helped us choose the direction that would work best both visually and practically.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The website was delivered on time and matched the look and feel we wanted for the Aether brand. Our team was able to request changes throughout the process, and those updates were incorporated smoothly. The final result feels more professional, easier to navigate, and much better aligned with how we present our agency to clients.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The website was delivered on time and matched the look and feel we wanted for the Aether brand. Our team was able to request changes throughout the process, and those updates were incorporated smoothly. The final result feels more professional, easier to navigate, and much better aligned with how we present our agency to clients.

What was your primary form of communication with Softheight?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They were genuinely easy to work with. The conversations felt collaborative rather than transactional, and they maintained a positive attitude throughout the project. They also took the initiative to suggest ideas we had not considered, which helped improve the final website. It felt like they really cared about making the website feel right for our brand, not just about finishing the task.

Are there any areas for improvement or something Softheight could have done differently?

Overall, we were happy with the collaboration. If I had one suggestion, it would be to continue exploring more distinctive and creative web design concepts while still keeping the experience simple and user-friendly.

BACKGROUND

Please describe your company and position.

 I am the Executive of a manufacturing company 

Describe what your company does in a single sentence.

Manufactures and supplies thermoplastic piping and building products for residential, commercial, and industrial projects across the Philippines.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Softheight to accomplish?

• We wanted to improve our e-commerce platform and make it easier for customers to browse our products and find the information they need. We also wanted the site to feel easier to use across both desktop and mobile.

SOLUTION

How did you find Softheight?

Clutch Site

Why did you select Softheight over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Softheight were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Softheight worked on different areas of our e-commerce platform, including the site structure, product pages, navigation, and general user experience. They also made several technical improvements and checked that the platform worked properly on different screen sizes. We went through a few rounds of changes during the project, and the team was willing to make adjustments based on our feedback.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The biggest difference for us was that the website became easier to navigate. Customers can find product information more quickly, and the pages are easier to go through than they were before. The platform also feels more consistent between desktop and mobile, which was something we wanted to improve.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project was managed well and the main work was completed within the expected timeline. Communication was simple and direct, and they usually got back to us quickly when we had questions or requested changes. There were a few adjustments along the way, but Softheight handled them without making the process difficult for our team.

What was your primary form of communication with Softheight?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I liked that the team paid attention to the small things. They would sometimes point out issues we had overlooked and suggest a more practical way to handle them. They were also straightforward to work with. We could explain what we wanted, discuss it with the team, and get a clear answer without going through a lot of unnecessary back and forth.

Are there any areas for improvement or something Softheight could have done differently?

There were no major issues from our side. Having a little more detail around some of the requirements at the beginning might have saved a few discussions later, but overall we were happy with the work and the way Softheight handled the project.