Softermii

BACKGROUND

Introduce your business and what you do there.

I’m the CTO of SeventyThree AI, a business services company. We partner with companies to turn AI capabilities into real, shippable products that change how their teams work.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Softermii to accomplish for SeventyThree AI?

We brought Softermii on as our development partner across several projects. The objective was straightforward: extend our team with a group we could trust to own real engineering work and deliver it to a professional standard. We needed a partner who communicated clearly, moved quickly without dropping quality, and operated like senior collaborators rather than order-takers — people we could hand a hard problem to and rely on to see it through.

SOLUTION

What was the scope of their involvement?

Softermii has handled full-stack development and cloud infrastructure for the project. The main deliverables have been the backend services, the web application frontend, the supporting cloud pipeline, and the infrastructure setup — all built to enterprise and healthcare-grade standards. The team also provides ongoing maintenance and support.

What is the team composition?

We’ve worked with 4–8 teammates from Softermii.

How did you come to work with Softermii?

We found them through an online search. We chose them over other options because they had high ratings, their pricing fit our budget, they had a great culture fit, and their company values aligned with ours.

What is the status of this engagement?

We started working with them in January 2025, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The clearest measure of success is that Softermii consistently delivers working, production-grade software across our projects. On the healthcare platform, they’ve taken it from concept through to a fully functional, enterprise-grade product — backend, frontend, cloud pipeline, and infrastructure — built to the security and governance standards the domain demands.
Beyond any single project, the real signal is repeat business: we’ve chosen to work with them across multiple engagements, which we wouldn’t do if the delivery, quality, and reliability weren’t there. Milestones have been hit predictably, communication has stayed tight throughout, and the output has held up to a high technical bar.

How did Softermii perform from a project management standpoint?

Softermii’s project management has been great. We primarily communicate through virtual meetings.

What did you find most impressive about them?

Across the projects we’ve worked on together, they’ve been responsive, dependable, and consistently professional in how they plan, communicate, and deliver.

Are there any areas they could improve?

No, everything has been perfect.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of Listing Village, a SaaS company focused on marketing and advertising tasks.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with Softermii?

We needed an outside contractor who could help us with the design of our website, advertising, and CRM development efforts.

SOLUTION

What was the scope of their involvement?

Softermii is helping us with UI/UX design with a large model that can interact with our data and display it on a mobile platform for our real estate agency end user. Regarding the process, we’ve provided them with as much information as possible, like recordings of how our customers use the systems and references of thighs we like in other interfaces to create a custom and seamless interface.

What was the team composition? 

We’ve mainly worked with two members of Softermii’s team, including Alina (Manual QA Engineer) and Slava (CEO).

How did you come to work with Softermii?

We met Softermii’s team at a local event, which greatly helped us get to know them and build trust.

What is the status of this engagement?

We started working together in November 2023, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Softermii's UI/UX design work is so good that we're using it in our pitch deck to lure more investors. The team's deliverables have been extremely helpful in demonstrating the product and generating customer and investor interest. Overall, Softermii's work has been fantastic.

How did Softermii perform from a project management standpoint?

Softermii's team has been punctual with our timelines. Regarding tools, we've brought them into our Slack channel so they can stay within our internal company communications.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review? 

Alina has been fantastic; she's involved, communicative through constant meetings and feedback, and helpful through her designs, which have helped us raise more money for our company.

What did you find most impressive about them?

It has been helpful for us that Softermii's team has come in like an employee contractor, and it isn't as formalized. The team acts like a member of our team, which is interesting.

Do you have any advice for potential customers?

When working with an outsourcing company like this one, I recommend starting with small units of deliverables, figuring out where things go, and then working your way up.

BACKGROUND

Introduce your business and what you do there.

I’m the head of product development at a technology company. We provide technology to individuals incarcerated in state prisons in America. Due to security concerns, these individuals have limited access to various technology apps. Thus, we customize those apps so that they can be made available in a corrections and security environment.

Our core product is a communications app with the added component of an AI-powered moderation tool so that messages are monitored, moderated, and flagged. The same monitoring is applied to photos, voice notes, video messages, phone calls, and video calls.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Softermii?

We were working with another company that was in charge of creating our technology. However, we ran into a lot of challenges with the code they were writing. Mainly, those challenges were caused by the management of the project and not necessarily by the developers who were writing the code.

At some point, we had to pivot and move out of that company. We brought some of the work in-house but also did some research to replace the company we were working with. We ultimately engaged with Softermii.

SOLUTION

What was the scope of their involvement?

Softermii provides us with staff augmentation services. The resources we use from their team are primarily frontend React Native developers, but we’ve also required project management, design, and business analysis. We’ve also had assistance from a backend JavaScript developer.

For certain parts of the project, we’ve provided Softermii with wireframes and documentation. For other parts of the project, we’ve been lacking documentation, so they’ve had to write down our requirements during our calls.

We’ve also provided them with designs because the design is made in-house but handled by them. Still, Softermii’s designer has helped us present previews and wireframes for various parts of the project to see how the product is expected to interact with each element.

This product is primarily a mobile app for Android and iOS, but it also has a web component. This component is a web portal that has mainly been developed in-house. However, Softermii helped us with it for a period of time.

What is the team composition?

We’ve worked with up to 10 resources from Softermii, but it depends on the part of the project we’re focusing on. In addition to the developers, we’ve also worked with Anna (IT Project Manager), a designer, and a business analyst.

How did you come to work with Softermii?

I did some research and got in contact with Slava (Co-Founder & CEO). I was impressed by his technical knowledge, flexibility, and transparency. During our initial conversation, he was very transparent about how Softermii worked and their philosophy of being an extension of their clients instead of simply taking on their projects.

How much have you invested with them?

We’ve spent hundreds of thousands of dollars.

What is the status of this engagement?

We initially engaged with Softermii at the end of 2021, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We’ve found working with Softermii to be very beneficial for us. The quality of their overall work is great. Although we’ve had challenges, we’ve been very happy with the way they work through those challenges.

Given that our in-house team and other consultants touch the same code, it’s hard to measure the quality of Softermii’s work in particular. Still, we measure success by looking at the frequency with which we release code, the types of bugs we release, and the problems we address during our feedback loops. Comparing those KPIs to when we were working with the other service provider, we’ve seen a significant improvement in our performance since working with Softermii.

How did Softermii perform from a project management standpoint?

Softermii has been very good at meeting deadlines. Any issues regarding meeting deadlines have been caused by factors out of their control. Still, they’ve been great at mitigating and resolving those issues with us. We use ClickUp for project management and Slack for communication.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

Anna has done a great job at stepping in and managing the project to ensure we get app releases when we’re supposed to. She has also coordinated with the developers to ensure they’re well-informed of the challenges. Overall, she has brought tremendous value to the project.

Throughout the project, Slava has also been of tremendous help. Whenever we’ve had a challenge or a roadblock, he has always been there. He has been the main reason we’ve established a great partnership with Softermii.

What did you find most impressive about them?

Currently, Softermii’s most impressive skills are their project management, communication, dedication to the project, and ability to be flexible with their resources. We’ve used them for a range of their services, and one of the best value-adds of working with them is the fact that we can scale up or down the resources we need from their end very flexibly and quickly.

Softermii is also flexible with their hours. Whenever we have an urgent deadline, they put in late hours and work diligently to make up ground and meet that deadline.

Are there any areas they could improve?

Our biggest challenges have been the language barrier and the time difference between our teams. At certain stages, there have been resources from Softermii that don’t speak English well. However, those aren’t things that can be changed by simple challenges we’ve run into.

Do you have any advice for potential customers?

Make sure to have a very good project manager. Ensure they’re someone you like, understand, and can work with because it’ll make a great difference on the project. The project manager will take care of the project during the hours you’re not involved.

BACKGROUND

Introduce your business and what you do there.
I’m the VP of R&D at Ship4wd, a startup that does digital freight forwarding. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Softermii?
We hired Softermii to be our main offshore software development service provider. 

SOLUTION

What was the scope of their involvement?
Softermii serves as part of our internal working team. The key technologies they use are .NET and Angular on the Azure cloud framework.
What is the team composition?
We work with 7–8 teammates from Softermii, including one designer, one DevOps engineer, and a couple of QA engineers.
How did you come to work with Softermii?
Softermii was already engaged with our company when I joined. The person previously holding my position recruited them.
How much have you invested with them?
We’ve invested around $500,000.
What is the status of this engagement?
I started working with them in June 2023, and the engagement is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?
The fact that we have a working product is a great sign that Softermii has done great work. Overall, they’ve done high-quality work. They’ve shown dedication from the first day of our engagement.
How did Softermii perform from a project management standpoint?
Softermii meets our deadlines and budget. To communicate, we use phone calls, Zoom, and emails.
What did you find most impressive about them?
They achieve our goals regularly in terms of sprints, and that’s impressive by itself.
Are there any areas they could improve?
No, there aren’t any. We’re truly satisfied with the engagement. 

BACKGROUND

Introduce your business and what you do there.

I’m the creator of Market Races, a horse racing game.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Softermii?

I needed help developing the game based on my idea.

SOLUTION

What was the scope of their involvement?

Softermii has developed my game from the ground up. Initially, I shared my idea with them, and they got it immediately, so they started the development and implementation process. Ultimately, they produced two mobile apps for me: one for the App Store and one for Google Play.

Currently, Softermii is working on creating extra features for the app and going through a testing process. They’re also creating a web version of the game, which hopefully will be finished in February 2024. In the meantime, I’m setting up a corporation to launch the game officially. Basically, we’re in the final stages of the project.

This game is a real horse racing simulator, but the speed of the horses depends on the stock market, the crypto market, and the foreign exchange market, taking the fluctuation rates as the speed. Therefore, users can bet on these horses.

What is the team composition?

We have a dedicated development team from Softermii working on this project. Currently, this team has 12 developers, but we’ve worked with as many resources as needed, depending on the stage of the project. I’ve also worked with Andrii and Slava (Co-Founders).

How did you come to work with Softermii?

A friend of mine recommended them. Before working with Softermii, I worked with another company and lost two years and a lot of money. Then, I decided to move my idea from that company to Softermii.

How much have you invested with them?

Softermii charges hourly rates for the resources allocated to the project. I’ve spent $1.5 million thus far. Additionally, I’ve given them 7% of my company’s shares as a bonus so that they can work with me as partners. Giving them a part of my company has made me feel secure from a technical point of view.

What is the status of this engagement?

We started working together in August 2019, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

I’m very happy with the outcomes of this project, as the quality of Softermii’s work is excellent.

How did Softermii perform from a project management standpoint?

Softermii offers high-level project management and delivers great weekly reports. I’m in very direct contact with both the project manager and Andrii, so we work together as a family.

Softermii is also very flexible. For example, now that we’re working on the web app version, they’ve allocated an additional team member to the project. Moreover, they deliver on time and on budget and always try to make me spend less money if possible. We communicate via phone almost daily, and we share official documents via email.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

Andrii (Co-Founder) is a genius. He’s a great architect and developer and has been the key resource on the project. Additionally, he offers a high level of communication to make his clients happy.

What did you find most impressive about them?

Everything has gone perfectly. Softermii is very professional, and I’m very happy with them. Still, the most impressive thing about them is that they’ve found a way to develop this game. Nothing similar in the market exists, so they’ve had to solve different challenges and have suggested different ways to move the project in the right direction.

Are there any areas they could improve?

There’s nothing Softermii could improve on. If we’re missing something according to our milestone plan and future goals, Softermii always finds professional developers to add to our team and improve the development work. Thus, we’re always moving forward.

Do you have any advice for potential customers?

I would always recommend working with Softermii.

BACKGROUND

Please describe your company and position.

I am the CTPO of Cure Group GmbH

Describe what your company does in a single sentence.

CURE delivers medicines from your local pharmacy to your doorstep in minutes and will offer medical advice via app in the future.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Softermii to accomplish?

• Creating new features for Mobile Application
• Improving backend infrastructure
• Go to market France

SOLUTION

How did you find Softermii?

Online Search

Why did you select Softermii over others?

• Close to my geographic location
• Pricing fit our budget

How many teammates from Softermii were assigned to this project?

20

Describe the scope of work in detail. Please include a summary of key deliverables.

1. Comprehensive Enhancement of the App Platforms: 
   • iOS & Android Development: 
     • Analyze the current features on existing platforms. 
     • Code and integrate new features tailored to iOS and Android platforms, ensuring a unified user experience. 
     • Optimize application performance for diverse mobile devices. 
   • Backend Development: 
     • Scale and refine server capabilities to support additional features and increased user traffic. 
     • Optimize database structures and queries for swift data retrievals, especially focused on serving the French market. 
     • Implement robust security measures, ensuring data privacy and compliance with local regulations. 
   • Quality Assurance: 
     • Test the application on various devices and operating systems to ensure a seamless experience. 
     • Identify and rectify any bugs, glitches, or vulnerabilities. 
   • Design & User Experience: 
     • Craft and refine the UI/UX designs to resonate with the French audience, ensuring clarity and easy navigation. 
     • Ensure brand consistency in design across iOS, Android, and web platforms. 
   • Project Management: 
     • Plan and execute the project timeline, coordinating between different professionals. 
     • Manage communications and serve as a liaison between your team and Softermii's specialists.
2. Launching the App in France: 
   • Localization: 
     • Ensure that all app features and interfaces are tailored to the French language and culture. 
     • Address and implement region-specific regulations and compliances. 
     • Deployment & Rollout: Coordinate the app's launch on App Store and Play Store in France. 
     • Monitor the initial user interactions, feedback, and address any region-specific issues promptly. 

• Summary of Key Deliverables: 
  • Fully-featured app for both iOS and Android tailored for the French market. 
  • Enhanced and scalable backend services to support the app and its features. 
  • Comprehensive QA reports, detailing the tests conducted and their outcomes. 
  • UI/UX design assets and guidelines specific to the French audience. 
  • Project management documentation, including timelines, milestones achieved, and communication logs. 
  • Successful pharmacy app deployment and launch in the French App Store and Play Store.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Successful Launch in France: The pharmacy app was effectively launched in the French App Store and Play Store, marking our entry into a new market. 
• Increased User Base: Post-launch, there was a significant surge in app downloads and registrations within the French region. 
• Enhanced App Performance: Users experienced reduced load times and smoother navigation, leading to better app reviews and ratings. 
• Reduction in Bugs: With dedicated QA specialists on board, the number of reported bugs and issues decreased dramatically post-launch. 
• Feature Implementation: Successful integration of the numerous planned features, enhancing the app's functionality and user experience. 
• Positive User Feedback: User reviews and feedback, especially from the French audience, indicated satisfaction with the app's design, features, and overall experience. 
• Efficient Project Management: Milestones were achieved on time, and any challenges were addressed promptly, ensuring the project remained on track. 
• Brand Consistency: With the involvement of the design team, the app maintained a consistent brand image across iOS, Android, and web platforms, resonating well with users. 
• Compliance with Regulations: The app adhered to local regulations and standards specific to the French market, ensuring no legal complications post-launch.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• Coordinated Effort: With a dedicated Project Manager, there was seamless coordination between their diverse team of specialists and our in-house teams. 
• Timely Deliveries: The team consistently met set milestones and delivered items on schedule, ensuring the project remained on track. 
• Proactive Communication: The Project Manager provided regular updates, ensuring transparency in the project's progress. 
• Responsiveness: Softermii's team was quick to address feedback, questions, or concerns, ensuring our needs were met promptly. 
• Flexibility: The team showcased adaptability in adjusting to changes in project requirements or unexpected challenges. 
• Risk Management: Potential bottlenecks and risks were identified early on, and effective mitigation strategies were implemented. 
• Feedback Loop: Regular review sessions were held to gather our feedback, ensuring alignment with our vision and objectives. 
• Collaborative Tools: Utilized modern project management tools and software, facilitating smooth communication and task tracking. 
• Stakeholder Engagement: The Project Manager ensured that all relevant stakeholders were involved in decision-making processes, fostering a sense of collaboration.

What was your primary form of communication with Softermii?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

• Diverse Skill Set: Their team's composition, with expertise spanning from QA to design, allowed for a holistic development approach, ensuring every aspect of the project was handled meticulously. 
• Tailored Solutions: Softermii's team displayed a keen understanding of the French market, providing solutions that resonated well with the local audience. 
• Effective Project Management: Their dedicated Project Manager streamlined communications and ensured timely deliveries, a testament to their organizational skills. 
• Quality Assurance Focus: Their emphasis on QA ensured that the end product was of superior quality, significantly reducing post-launch issues. 
• Commitment to Excellence: The quality of work across all domains, be it design, development, or testing, highlighted their dedication to delivering top-notch solutions. 
• Collaborative Spirit: Despite being an external agency, they integrated seamlessly with our teams, fostering a spirit of collaboration and mutual respect. 
• Cultural Adaptability: Their ability to understand and cater to region-specific nuances, especially for the French market, was commendable. 
• Innovative Approach: Beyond just executing tasks, they brought fresh ideas and suggestions to the table, reflecting their innovative mindset.

Are there any areas for improvement or something Softermii could have done differently?

• Improved Communication Tools: While the team's expertise and responsiveness were commendable, the quality of video and audio during calls left room for improvement. Investing in better video conferencing tools or ensuring stable internet connections can alleviate this. 
• Regular Tech Checks: Periodic checks of their tech infrastructure, especially related to communication tools, can preemptively address quality issues and ensure smooth interactions. 
• Feedback Loop for Communication: While they responded well to project feedback, a mechanism to receive and act on feedback specifically related to communication tools and methods would be beneficial. 
• Alternative Communication Channels: Having backup communication channels in place can ensure that work isn't halted due to tech glitches.
• Training on Digital Etiquette: Ensuring all team members are well-versed in digital communication etiquette can further enhance the virtual collaboration experience.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder and president of Digital Joy; we are a media tech service with completely cloud-native SaaS solutions. We help companies create and manage content, add meta-data, and prepare content to be sent to digital platforms and published. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Softermii?

We hired Softermii for custom software development to create a module to deploy one of our products. We didn’t have the internal resources to complete the work, so we brought them in. 

SOLUTION

What was the scope of their involvement?

I believe the technology used was Java; Softermii created a media module that fit into another piece of programming we had. They are providing maintenance services. 

What is the team composition?

We worked with Vladyslav (Project Manager), Denis (Senior Full Stack Manager), and Bogdan (Head of PMO). 

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

We’d like to shout out Vladyslav and Denis; they were both extremely helpful.  

How did you come to work with Softermii?

We found them through a Google search; we looked at multiple companies and eventually chose Softermii. 

How much have you invested with them?

We spent about $65,000. 

What is the status of this engagement?

We worked together between April–September 2022. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The software that Softermii created has helped us save between 400–500 hours and allows our internal team to work on other projects. The work met our expectations, and we plan on engaging with them again. 

How did Softermii perform from a project management standpoint?

They kept reporting weekly to ensure we knew where they were in the development process. Softermii was highly communicative, and when we did run into an issue, they worked through those issues in an organized way. When we found bugs during the implementation phase, they fixed them and ensured they handed over clean code. Everything was delivered on time and within budget. We communicated via email and Zoom. 

What did you find most impressive about them?

The team was highly professional and accommodating throughout the engagement. Softermii asked questions that allowed us to do a deep dive to determine what we needed. They also proposed helpful solutions. We found their media expertise to be very impressive. We appreciated how easy it was to work with Softermii. 

Are there any areas they could improve?

They could work a little bit on what they do after delivery. 

Do you have any advice for potential customers?

The more precise you can be on your requirements, the more satisfied you’ll be at the end of the day. Ensure you’re also happy about what they build during the user acceptance testing (UAT) phase. 

BACKGROUND

Please describe your company and your position there.

I’m a CTO of a middle-sized startup in the field of Fintech and Banking Management

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Softermii, and what were your goals?

Our team has decided to solve a problem with a lack of legacy banking infrastructure that has left nearly 2 billion people without access to basic financial services. There was a clear need to create a mobile and web fintech banking solution with secure and reliable access to all the needed financial services. Thus, we needed to build a compelling and easy-to-use mobile and web app with a seamless payment management system.

The main idea was to create a solution with secure P2P money transfers, wallet card list, live chat and fraud detection features. We wanted the Softermii team to develop an intuitive, highly secured fintech solution with scalable software architecture, cashback feature integration, and supporting ATM third-party vendors.

SOLUTION

How did you select this vendor and what were the deciding factors?

We found the Softermii team through thorough online search in LinkedIn and Google. We were looking for an experienced development team with expertise in fintech and banking solutions. We checked reviews on Clutch, looked through their website and portfolio, and contacted their representative. We;ve made our decision based on the fact that the company has broad experience in developing secured fintech products.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

• Together with Softermii’s development team, we’ve come up with a very easy user authentication, yet it is highly secured by eKYC integration that made the application fraud-proof
• Softermii design team made the app as user-friendly and easy-to-use as possible while creating a modern-looking, highly accessible and intuitive interface
• One of the main goals was to create an opportunity to add cards lists to the mobile Wallet. This would allow users to provide their payments quickly and easily
• Softermii team came up with an idea to add the live chat feature so that users would have the possibility to address money operation support any time they needed it
• The main feature of the app is a secure, easy-to-use and immediate P2P money transfer that can be made in just several clicks.

How many people from the vendor's team worked with you, and what were their positions?

We’ve been working with 12 specialists. The core team behind the project was Delivery Manager and one Project Management who were responsible for communication between the client and the team and smooth working projects with on-time quality delivery.

There were four software engineers behind software development – iOS, Android , front-end and back-end to create a flawless architecture of the whole project.

Two designers conducted user interviews to shape the app in the best possible user-friendly way. QA engineers ran multiple tests to find every possible breach in the security of the app and remove it. Also, DevOps developer made sure the team followed the secure practices and covered all aspects of protecting a solution’s assets.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Even though the project is still ongoing, we’ve managed to achieve 4000 downloads in the first three month after the primary launch of the app. There have been 1 350 000 money transfers making it 4.1 average transfers made by a single customer a day.

Describe their project management style, including communication tools and timeliness.

Softermii team is very determined to give their maximum effort while working on the project. We do appreciate their dedication, on-time delivery and broad experience in the fintech team which they are eager to share with our team.

What did you find most impressive or unique about this company?

There was no problem without the best possible solution for them. They’re ready to go the extra mile to get the best possible result.

Are there any areas for improvement or something they could have done differently?

We’ve achieved our goal and are still working with the team to improve our solution, so there’s nothing we would have done differently.

BACKGROUND

Please describe your company and your position there.

I’m a COO of a middle-sized enterprise working in Telecommunications & Video/Audio Conferencing Services

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Softermii, and what were your goals?

We reached the Softermii team with the idea to create a scalable, high-load Zoom-like video and audio conferencing mobile and web platform that will allow us to cut down operational costs by simplified administration as well as reduction or avoidance of recurring license costs.

The main goal was to gain independence from current solutions by developing a modern, intuitive and user-friendly application with a competitive feature set. Maximum data security and privacy for customers together with easy connection to enterprise environments had to make the solution attractive to business owners of different sizes.

SOLUTION

How did you select this vendor and what were the deciding factors?

The Softermii team was recommended to us by one of our partners as the team with wide experience in creating telecommunication solutions of different complexity. We’ve contacted their representatives, studied their previous experience thoroughly, looked through their portfolio and we decided to move forward in our cooperation.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

• The main goal of the project was to create a scalable yet seamless working audio and video platform with the ability to hold live meetings for a big number of participants as well as small ones for just several people with the same high quality with support of separate hardware devices to scale the video conferencing resolution.
• One of the most important sides of the project was to make the solution as secure as possible, so that all the sensitive data would never be leaked. That’s why we’ve added end-to-end encryption with the ability to disable encryption per call.
• The Softermii team came up with an idea of adding multilingual subtitle feature so that the problem of understanding between people who speak different languages would be eliminated.
• We’ve also decided to add a live chat feature to share documents, share and highlight some important details via instant text messages.
• There’s also a room breakout feature allowing to split participants into up to 40 private conversations. They can be separated automatically or manually, or the meeting host can allow participants to select and enter breakout sessions as they please.
• Screen sharing allows the host to show the chosen pages on their devices as well as the host to provide all the participants the screen sharing feature. It’s also available in all of the breakout rooms simultaneously.
• Web admin feature designed for monitoring system operation, to provide good customer support services, for reporting and tracking user activities, and for managing subscriptions and users.

How many people from the vendor's team worked with you, and what were their positions?

The core of the team were 5 software developers – front-end, back-end, iOS and Android. As the architecture of the project had to be complex, yet seamless working, we’ve added Senior Software Architect to the team. Also, there is a WebRTC/SIP engineer who provides expertise with WebRTC and SIP technologies respectively.

The team was managed by the Delivery Manager highly experienced in developing video conferencing solutions. QA specialists provided manual and automated testing to assure the platform buffered video and audio with no delay and all the elements loaded with no freezes and lags. DevOps made sure all the security practices were followed carefully and covered all aspects of protecting a solution’s assets. There are 14 specialists in total.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Interim results of our project are 20 000 monthly active users, 120 000 video/audio sessions and 24 minutes average session duration all in the first quarter after the market launch.

Describe their project management style, including communication tools and timeliness.

The goal of Softermii’s team is to make the working process as seamless and effective as possible. They’re giving very precise estimates and provide us with timely completed tasks.

What did you find most impressive or unique about this company?

We're impressed with their eagerness to solve any occurring problem as soon as possible in the shortest period of time.

Are there any areas for improvement or something they could have done differently?

So far all is good, we are in no need to change a thing.

BACKGROUND

Introduce your business and what you do there.

I am the COO of a service provider CRM and fintech company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Softermii?

We were looking for a DevOps operator that could provide us with IT services.

SOLUTION

What was the scope of their involvement?

We hired Softermii to develop and manage our DevOps software. Their team works remotely.

What is the team composition?

I am in direct contact with Softermii’s CEO.

How did you come to work with Softermii?

We found Softermii through a recommendation.

How much have you invested with them?

We’ve spent somewhere between $250,000–$300,00 so far.

What is the status of this engagement?

We started working together in January 2021, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Softermii is excellent at their job, and they always know how to fix any issues that we encounter.

How did Softermii perform from a project management standpoint?

Softermii has performed well in terms of project management. They’re accommodating, and they consistently deliver their work on time.

We primarily communicate through WhatsApp.

What did you find most impressive about them?

I’m most impressed with Softermii’s accessibility, responsiveness, and ability to execute their tasks well.

Are there any areas they could improve?

No, I have no complaints.