Smart Solutions

BACKGROUND

Please describe your company and position.

I am the Chief People & Culture Officer of VeliTech

Describe what your company does in a single sentence.

VeliTech provides advanced technology solutions and software development services. We focus on building resilient digital platforms, optimizing technological infrastructure, and ensuring operational stability for our clients.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Smart Solutions to accomplish?

We needed a highly reliable partner to take over our 24/7 IT and cybersecurity support. The main objectives included establishing strict data security protocols, proactively mitigating cyber-attack risks, and ensuring immediate incident management to prevent downtime.

SOLUTION

How did you find Smart Solutions?

• Online Search
• Referral

Why did you select Smart Solutions over others?

• High ratings
• Good value for cost
• Referred to me
• Company values aligned
• Demonstrated expertise in cybersecurity, strong SLA commitments, and high reliability ratings.

How many teammates from Smart Solutions were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Smart Solutions managed our complete 24/7 support cycle. Their responsibilities covered continuous system monitoring, threat detection, and the resolution of technical issues under stringent SLAs. They were tasked with maintaining exceptionally high operational standards, requiring task completion on time and an error rate consistently below 2%.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The partnership yielded outstanding technical metrics. The support team consistently kept the error rate below the strict 2% threshold. Additionally, their 24/7 coverage ensured that all incident management tasks were addressed and resolved promptly, completely mitigating potential cyber threats without any critical system downtime.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was highly precise and responsive. In cybersecurity, speed is critical, and Smart Solutions operated with exactly that sense of urgency. They strictly adhered to our timelines, provided transparent technical logs, and adapted their monitoring protocols immediately whenever our security needs evolved.

What was your primary form of communication with Smart Solutions?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Managing a 24/7 IT support center while strictly keeping operational errors under 2% is a massive challenge, yet they executed it flawlessly. Their proactive mindset toward cyber-attack mitigation gave us complete peace of mind regarding our data security.

Are there any areas for improvement or something Smart Solutions could have done differently?

The collaboration was highly effective and met all our technical requirements. Moving forward, organizing more frequent joint tabletop exercises or simulated cyber-attack drills between our internal developers and their support engineers could further enhance our shared incident response speed.

BACKGROUND

Please describe your company and position.

I am the Sales Director, Eastern Europe of Creatio

Describe what your company does in a single sentence.

Creatio is a global vendor of software to automate workflows and a CRM with no-code development.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Smart Solutions to accomplish?

• The goal was to find and hire one skilled senior Sales Manager for german-speaking markets, one Sales Manager at least middle level and junior Sales Manager to strengthen our team

SOLUTION

How did you find Smart Solutions?

Referral

Why did you select Smart Solutions over others?

• High ratings
• Great culture fit
• Referred to me
• Company values aligned

How many teammates from Smart Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

For a long time, we were unsuccessful in our search for candidates, so we decided to seek help from Smart Solutions. We were pleasantly surprised by the fast and comfortable communication with the managers of Smart Solutions. We understood each other immediately. After that, they clarified who and what we needed to address our business challenges. 

By stating clear requirements and psychological profiles of candidates, Smart Solutions recruiters got to work. And on the tenth day, we already had the first candidates for consideration. Two positions were filled within a month, and the third one, actually the Sales Manager for german-speaking market, was closed in just one more month. 

The requirements for such a professional are high, and finding a truly qualified candidate is a challenging task. However, the Smart Solutions experts handled it perfectly, achieving a 100% success rate

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurement result is clear: we would have saved even more time and money if we had approached Smart Solutions. The new employees who joined our team are tackling such a multitude of tasks that the company's benefit is measured in tens of thousands of dollars per month

Describe their project management. Did they deliver items on time? How did they respond to your needs?

First of all, their approach is clearly professional because they created high-quality and in-depth psychological profiles of candidates, conducted an analysis of our company's values, and presented candidates who best fit our corporate culture. The project management was excellent as well, as they were always available and kept us informed of the progress

What was your primary form of communication with Smart Solutions?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

To be honest, we did not expect such a level of service, particularly the comfort of interaction and speed of work. Now it's clear what sets apart an HR provider from an ordinary recruitment agency. They found exceptional professionals much faster than we could have done on our own, as our attempts took almost three months, while they accomplished it in just two, and they did it successfully

Are there any areas for improvement or something Smart Solutions could have done differently?

Everything was super. We are completely satisfied with the collaboration

BACKGROUND

Please describe your company and position.

I am the CEO of Netrocket

Describe what your company does in a single sentence.

Netrocket is an SEO company that offers a comprehensive set of search engine optimization services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Smart Solutions to accomplish?

• Our goal is to develop the brand and attract organic traffic to the site.

SOLUTION

How did you find Smart Solutions?

Clutch Site

Why did you select Smart Solutions over others?

• High ratings
• Pricing first our budget

What was the size of Smart Solutions’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Smart Solutions started with analysis of our business processes and audit of functions which should be done by new employees. They made psychological pictures of persons, which perfectly matches these positions. And after 15 days they proposed us first candidates.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• We got 2 new SEO-specialists (Middle and Senior level)

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We contacted the HRD of the company. We were pleasantly impressed, discussed and agreed on the requirements of hiring. They were very accurate. Then, the project’s team started to work.

After 15 days they show us first candidates, and during 1,5 months they closed all 2 positions. Smart Solutions connected with the candidates with the necessary experience from their base. After that, the recruiter chose some of the pretty good candidates and showed us. The cooperation was successful, as a result we hired the right professionals.

What was your primary form of communication with Smart Solutions?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

A possibility to hire different employees. They were good at finding SEO specialists of different levels. This makes them a very competent HR-provider

Are there any areas for improvement or something Smart Solutions could have done differently?

No comments. Everything is perfect.

BACKGROUND

Please describe your company and position.

I am the Founder of LNOKS

Describe what your company does in a single sentence.

Full-Cycle Development & Team Augment Company for SaaS startups and S&M businesses to help them increase their incomes and speed up the quality development process.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Smart IT Solutions to accomplish?

• Bookkeeping support services
• Improvement of Recruitment department's processes

SOLUTION

How did you find Smart IT Solutions?

• Referral
• Clutch Site

Why did you select Smart IT Solutions over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

What was the size of Smart IT Solutions’s team?

50-150

Describe the scope of work in detail. Please include a summary of key deliverables.

IT Smart Solutions helps us with the Recruitment process - they improve the way candidates research, interview leading, and the processes inside the Recruitment department overall. Also, they help us with bookkeeping support.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Decreased the time for One Recruitment Campaigns
• Automated the Bookkeeping process
• Automated processes in the Recruitment department

Describe their project management. Did they deliver items on time? How did they respond to your needs?

It is very gratifying that the managers of these areas in the company are very positive and do their work responsibly. They are always in touch and we can answer any questions at any time.

What was your primary form of communication with Smart IT Solutions?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Good communication and fast solve problem

Are there any areas for improvement or something Smart Solutions could have done differently?

Services of Smart Solutions are not cheap, but there is something to pay for if you want the best quality services

BACKGROUND

Please describe your company and your position there.

I am the CEO of a growing IT software development and consulting company. Our team specializes in developing complex web applications and websites, e-commerce solutions, convenient and attractive mobile applications for iOS and Android devices.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Smart Solutions?

We need to find appropriate candidates for our project - a Node.js and mobile application developer.

SOLUTION

How did you select this firm and what were the deciding factors?

The main criterion for choosing Smart Solutions was its reputation as a reliable partner. The company has established itself as a reliable service provider based on online reviews and recommendations.

Describe the project in detail and walk through their service package.

The aim was to adopt desktop service to the mobile application. We have a prepared technical task and a developed concept, and we only need to write the code part.

How many resources from the vendor's team worked with you, and what were their positions?

Three people dealt with our project.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

We have been cooperating with the company for more than six months. During this time, we established all processes and launched the project.

How effective was the workflow between your team and theirs?

We are delighted with the communication with Smart Solutions. We developed a plan to work with our developers from the first meetings. And we continue to follow it.

What did you find most impressive or unique about this company?

I like to work with professionals who know their business. Specialists in business management have shown themselves to be absolute experts in their field.

Are there any areas for improvement or something they could have done differently?

I personally had no complaints about the work of the company. I think they know better what the development areas are.

BACKGROUND

Please describe your company and your position there.

My name is Maks, I'm CEO at the Fish Digital. We provide professional services such as SMM, build marketing strategies, advertisement (Facebook Ads, Instagram Ads, LinkedIn Ads, Google Ads, Twitter Ads, TikTok Ads, Pinterest Ads, and YouTube Ads), develop landing pages and websites. Our agency has excellent marketing and entrepreneur experience and we know how customer retention and ROAS are important to the customer.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Smart Solutions?

Tech Recruitment. We needed a Partner who can help us very quiсkly to find 5 Specialists for our new Project: 2 PPC-specialists (Middle&Senior) and SMM-manager.

SOLUTION

How did you select this firm and what were the deciding factors?

It was the first time we worked with Smart Solutions. My friend recommended Smart, because smart helped to find right employee for his manufacture.

Describe the project in detail and walk through their service package.

I needed to change one my specialist because she was going to leave country, that`s why I needed a new one very fast. Smart Solutions showed me a first candidate in one week, next week we hired her and now she is a member of our team, which makes me very happy. Another specialists they found during 1 month.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with 3 people: HRD (Alyona is super professional), 2 HR-Managers

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

New employees, who were recommended by Smart Solutions, are perfect match for us by hard and soft skills, and the most important by values.

How effective was the workflow between your team and theirs?

Their efficiency was impressive.

What did you find most impressive or unique about this company?

As I said before, it was fast communication and nice cooperation

Are there any areas for improvement or something they could have done differently?

They can promote their services in different ways, because they are really cool, and everybody should know it. We can help with promotion ;)

BACKGROUND

Please describe your company and your position there.

I’m PR manager Elit-Web. We are professional SEO-company with expertise in highly competitive niches like: eCommerce, Adult, Business, IT outsourcing.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Smart Solutions?

We needed Tech Recruitment. We needed a Partner who can help us very quiсkly to find 5 Specialists for our new Project: 2 PPC-specialists (Middle), 2 - SEO-specialists (Middle) and SEO Team Lead.

SOLUTION

How did you select this firm and what were the deciding factors?

We heard about Smart Solutions but have never been working with them. We used to find employees by ourselves. It was a new experience for us, and we were satisfied.

Describe the project in detail and walk through their service package.

They had a big base of candidates. So they showed us a few next day, after we explained what we wanted. After that, they made a research of market and propose us really good candidates.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with 4 people: HRD, 2 HR-Managers, Project Manager.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

It was a perfect match. All candidates, that were proposed by Smart Solutions, were one hundred percent hit. We started to work on a new project earlier because we had a team for it.

How effective was the workflow between your team and theirs?

It was a good experience. Now we know that if we need to find cool professionals, we can ask Smart Solutions.

What did you find most impressive or unique about this company?

I was impressed with the speed of communication and their base.

Are there any areas for improvement or something they could have done differently?

Maybe something they do different way, but for us, they did everything perfectly.

BACKGROUND

Please describe your company and your position there.

I am the CEO of an international recruitment agency that specializes in finding IT specialists for companies of any size. Whether you need to hire one employee or build remote R&D — our team can help. Working with us, clients will make their teams even better than they are at the moment.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Smart Solutions?

We have agreed on mutually beneficial cooperation to help our agencies get new clients and profit. We worked together on an NDA project.

SOLUTION

How did you select this firm and what were the deciding factors?

We monitored the market in search of partners to support the project. With the help of competitive analysis, we chose Smart Solutions as the leading partner on the project.

Describe the project in detail and walk through their service package.

For our project, we had to find Ukrainian specialists who are located in different countries. We divided the search among the cross-functional project team.

How many resources from the vendor's team worked with you, and what were their positions?

Mostly we cooperated with the CEO, HRD, and recruitment department.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

During our cooperation, we gained valuable experience working with professionals. We exchanged our knowledge and will definitely continue our partnership.

How effective was the workflow between your team and theirs?

Our communication was quite fruitful. This resulted in the project's closure and the prolongation of our partnership.

What did you find most impressive or unique about this company?

The most remarkable thing about our partnership was the opportunity to cooperate with professionals. We launched our project quite quickly and achieved the desired goals.

Are there any areas for improvement or something they could have done differently?

We all have room to grow and develop. Therefore, we continue our cooperation to learn as much experience as possible from each other.

BACKGROUND

Please describe your company and your position there.

I am the CEO of a digital-marketing agency Site24. We deduce the websites in the top search engines, analyze competitors' sites and help attract new customers.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Smart Solutions?

We were looking for 7 specialists. We needed to provide the project with different specialists.

SOLUTION

How did you select this firm and what were the deciding factors?

We have been working with Smart Solutions for 1.5 years. From time to time, we look for different specialists for our projects.

Describe the project in detail and walk through their service package.

We needed to staff a team for our new project. We found the specialists we needed during the project and provided them with everything they needed to work on the project.

How many resources from the vendor's team worked with you, and what were their positions?

We worked primarily with a dedicated project manager who was in charge of our project. He provided us with all the information we needed and answered our questions. We also communicated with 2 sourcers and a headhunter of the company, who asked clarifying questions and provided us with extended information about the candidates. They also participated in conducting interviews with candidates.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

During the cooperation with Smart Solutions, we have achieved the project goals. They selected the necessary specialists, employed them, and provided them with everything necessary for work. The company continues to cooperate with us and provides services to advise employees on accounting and legal issues.

How effective was the workflow between your team and theirs?

We have cooperated with Smart Solutions for six months, establishing communication. We quickly found a common language, thanks to which we launched our latest project without any obstacles.

What did you find most impressive or unique about this company?

Teamwork on projects of varying complexity is always impressive. Smart Solutions always ensures that their employees, partners, and clients feel equally comfortable cooperating.

Are there any areas for improvement or something they could have done differently?

There are always growth areas. I think the Smart Solutions team knows what their growth areas are. For my part, I must say that they do our projects perfectly.