Smart Solutions

BACKGROUND

Please describe your company and your position there.

I am the CEO of a financial institution, providing loans to individuals and private entrepreneurs. It can be loaned for purchasing goods or equipment, business development or expansion, rent payment, repair of a car and equipment.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Smart Solutions HR provider?

We needed a person for the company's CIO position. This position assumes that he/she will oversee the people, processes, and technology in the company's IT organization to ensure that they deliver results that support business goals. So we wanted the candidate with developed hard and soft skills. But we had not much experience in the field of IT and could not do it on our own.

For the company, the main goal was to find the right person for the leadership position. He/she must understand the business's goals and adjust all IT processes to meet the company's needs.

SOLUTION

How did you select this vendor and what were the deciding factors?

I applied to Smart Solutions on the recommendation of a friend - a software company founder. As far as I know, Smart Solutions has successfully closed several vacancies for him. The company has a great reputation for finding C-level executives.

Describe the project in detail and walk through their service package.

To improve the process of the IT department, we decided to find someone to lead it. I have seen many examples where a new person has improved business processes and brought success to the company, so I turned to professionals to find a suitable candidate for the Director of Information Technology position.

At the first meeting with our account manager, we defined the basic criteria for the candidate. The list was impressive because the position required many skills. In the first week of our cooperation, we had several individual meetings with candidates. After 2 weeks, we hired a new CIO.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with an account manager. It was very comfortable to take all options from one person. She was involved end experienced.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We have been working with our CIO for some time now and are satisfied with the results of his work. This means that Smart Solutions has completely covered our needs in this project.

How effective was the workflow between your team and theirs?

We and our new CIO are pleased with the communication with the Smart Solutions representatives. In their work with us, they showed terrific results and closed the needs of all the participants.

What did you find most impressive or unique about this company?

Hiring the right person usually takes months. But in our case, it was done in a couple of weeks. Smart Solutions showed a great result – they found the right candidate for us in two weeks.

Are there any areas for improvement or something they could have done differently?

We are confident that the company is constantly striving to do better. So we can only thank the team that worked with us and wish for the same results in other projects.

BACKGROUND

Please describe your company and your position there.

Game development studio

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Smart Solutions HR provider?

We need to set up a new office for our team and also hire additional people for it. We had to do it quickly and efficiently, so we went to a company that does it professionally.

SOLUTION

How did you select this firm and what were the deciding factors?

Smart Solutions proposal suited us the best because they were able to offer the full range of required services. After the first meeting with their representatives, we understood that we would work together.

Describe the project in detail and walk through their service package.

Our project required an expansion of our team and the addition of a creative team. In addition, we wanted new employees to be formalized and accompanied on all accounting issues. Another prerequisite was to create a comfortable workspace for our colleagues. The project required a back office arrangement:

• Providing payments to employees
• Purchasing hardware and software
• Paying office rent
• Providing all employees needs

How many resources from the vendor's team worked with you, and what were their positions?

I'm not really sure. We worked with 1 account manager and other magic was hidden from us.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

We managed to set up a new office and close required position within 3 months that is impressively fast. And we continue to work with Smart Solutions HR, adding people to our team as needed.

How effective was the workflow between your team and theirs?

Our account manager was available every time when he was needed. We also had weekly sync call to check our progress.

What did you find most impressive or unique about this company?

We were impressed by the team's approach to work - the team did not just work for results, but also focused on our customer's desires. I like the human touch and customer focus. So, It was a determining factor in choosing Smart Solutions.

Are there any areas for improvement or something they could have done differently?

We continue to cooperate with Smart Solutions, that means we work together on improvements.

BACKGROUND

Please describe your company and your position there.

I am the CEO of the outsourced contact center Simply Contact. We provide outsourced customer support services that allow businesses to process customer requests quickly and increase customer loyalty.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Smart Solutions HR provider?

Our company constantly requires specialists of different specializations. That's why we hired an HR provider, Smart Solutions. They had to cover our needs for programmers and support teams.

SOLUTION

How did you select this firm and what were the deciding factors?

We didn't just need to hire specialists quickly. We needed to test their skills. Ten days after the start of the hiring process, Smart Solutions provided us with our first candidates. All of them successfully passed the probationary period and continue working with us. It confirms their professional qualities and the work of the recruiters.

Describe the project in detail and walk through their service package.

We needed specialists of different qualifications for the project, as tasks assumed a different volume and complexity of work. We are an international company that cooperates with Eastern European countries. Furthermore, we needed specialists with knowledge of languages. We could not find these people on our own or take a long time.

How many resources from the vendor's team worked with you, and what were their positions?

We wanted to involve programmers with the senior, middle, and junior levels of qualification. And support the team with German, Czech, English, and Spanish.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

We were pleased with Smart Solutions' service. The company provided professional recruitment. We found more than 50 people with different skills. Their involvement helps us provide qualitative services to our clients.

How effective was the workflow between your team and theirs?

Smart Solutions provides a high level of job closures due to its people-centered approach. We identified all of our needs and launched a candidate search. And in less than 2 weeks, we got results. It shows that the provider cares about customers.

What did you find most impressive or unique about this company?

We were impressed by the speed with which we hired the first professionals. And the fact that we continue to cooperate with them. Before that, we hadn't been able to build a team so quickly to launch the project.

Are there any areas for improvement or something they could have done differently?

There's always room to grow. And I think that's why our cooperation continues. We want to develop and expand into other markets, and our contractors are also planning expansion. We will be happy to cooperate and conquer Europe and USA market soon.

BACKGROUND

Please describe your company and your position there.

I am the CEO of 3PL operator SYNEX Logistics. The company has 13 years of warehouse staff outsourcing experience and powerful logistics process management tools. We assist businesses that want to improve their operational efficiency using logistics. We offer customs brokerage, transportation, storage, and cargo processing services.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Smart Solutions HR provider?

SYNEX Logistics hired Smart Solutions to select the right IT professionals team and accompany it on everything from employment to accounting. We needed professionals to develop an application for SYNEX Logistics' internal needs. At the same time, it was important to us that all members were able to work as a team. Therefore, according to our criteria, we selected professionals from the IT sphere.

SOLUTION

How did you select this firm and what were the deciding factors?

We decided to launch our application not long ago. But we wanted to do it qualitatively. And since we did not have such experience and professionals, we reached out for help to Smart Solutions for the selection of the entire team.

Describe the project in detail and walk through their service package.

We needed to get the project up and running fairly quickly. Smart Solutions covered our needs in 2,5 months. They picked the right team, closed all 15 vacancies, and helped with the accounting support, space rental, hardware, and software. In addition, Smart Solutions picked up the team I manage now, provided BPO, license, and registration as a private entrepreneur.

How many resources from the vendor's team worked with you, and what were their positions?

Smart Solutions built a convenient and effective communication system. My team was contacted by:

• an account manager
• a project manager
• HR, recruiters
• an accountant team leader

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

Smart Solutions saved us a lot of time and money. We were able to optimize our work on the internal application. We don't need to build a special team and hire people from a new field. Furthermore, we got everything we needed in 2,5 months and were able to focus on our core competencies.

How effective was the workflow between your team and theirs?

We quickly communicated with our HR provider, coordinated all hiring issues, and supported the team. Therefore, we started working on the project immediately after recruiting the team.

What did you find most impressive or unique about this company?

We were impressed with their professionalism and flexible approach to excellent project execution. Smart Solutions covered all of our needs and offered additional options. Such as assistance with rentals, equipment, and software. That's why we continue to cooperate. The Smart Solutions company is looking for a support team for our next project.

Are there any areas for improvement or something they could have done differently?

We always strive for perfection and demand it from others. The Smart Solutions team is close to this principle. And there is always something to strive for, so we continue to expand our team of professionals with the help of an experienced HR provider.

BACKGROUND

Please describe your company and position.

I am a business partner of Unilever Ukraine LLC

Describe what your company does in a single sentence.

Unilever is a global leader in the Fast-Moving Consumer Goods (FMCG) sector, delivering products used by 3.4 billion people daily across more than 190 countries. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Smart Solutions to accomplish?

• Achieve and consistently maintain a fill rate of 85% or higher to ensure all staffing needs are met without disrupting core business processes.
• Optimize the recruitment cycle to keep the time-to-fill metric strictly under 100 days, securing swift access to qualified talent.
• Guarantee the complete absence of operational mistakes in HR administration, payroll processing, and overall outsourced personnel management

SOLUTION

How did you find Smart Solutions?

Other

Why did you select Smart Solutions over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Smart Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of Work: Smart Solutions was engaged to manage end-to-end recruitment and workforce administration for our operations. The project scope encompassed sourcing qualified talent for specialized and operational roles, acting as the Employer of Record (EOR) to assume full legal and administrative responsibility for the outsourced workforce, and executing comprehensive payroll processing. The engagement was designed to scale our workforce efficiently while completely offloading HR administration and compliance risks from our internal teams. 

Key Deliverables:
Talent Acquisition Execution: Successfully managed the full recruitment cycle, consistently maintaining a Fill Rate (FR) of 85% or higher, and optimizing processes to keep the Time-to-Fill (T2F) strictly under 100 days. 

EOR & Compliance Management: Assumed all legal employment liabilities for the outsourced staff, ensuring absolute compliance with regional labor regulations and mitigating any employment-related risks for our company.

Flawless Payroll Administration: Executed accurate and timely payroll processing—including wage calculations, tax deductions, and benefits distribution—achieving a continuous record of zero operational mistakes.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The engagement with Smart Solutions delivered clear, quantifiable results that directly supported our operational stability:

Consistent Fill Rate (FR): Achieved and maintained a fill rate exceeding 85%, ensuring our workforce consistently met dynamic business demands and operational targets.

Accelerated Time-to-Fill (T2F): Optimized talent acquisition processes kept the time-to-fill metric strictly under 100 days, allowing for rapid scaling and minimizing productivity loss. 

Zero Operational Mistakes: Delivered flawless Employer of Record (EOR) and payroll execution, maintaining perfect regulatory compliance and a complete absence of administrative or financial errors.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was organized and reliable. Smart Solutions delivered everything on time, which was essential for keeping our payroll and EOR compliance on track. They were also highly responsive to our needs. Whenever our hiring requirements shifted, their team quickly adjusted the recruitment process, solved issues without delay, and maintained clear, straightforward communication.

What was your primary form of communication with Smart Solutions?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out the most was their ability to scale recruitment quickly without compromising on administrative accuracy. Even with high hiring volumes and tight deadlines, they maintained a strict zero-error record in payroll and full compliance in EOR. It is rare to find a partner who can balance both speed and precision so effectively.

Are there any areas for improvement or something Smart Solutions could have done differently?

Nothing critical. However, providing a real-time digital dashboard for payroll and EOR metrics could be a good improvement. Their reports were always accurate and delivered on time, but having access to more automated analytics would make tracking even easier.

BACKGROUND

Please describe your company and position.

I am the Sales Manager of InterCode

Describe what your company does in a single sentence.

InterCode - is SaaS, Web, and Mobile development company based in Ukraine.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Smart Solutions to accomplish?

• Find high-level IT-professionals

SOLUTION

How did you find Smart Solutions?

Referral

Why did you select Smart Solutions over others?

• Pricing first our budget
• Good value for cost
• Referred to me

What was the size of Smart Solutions’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The service package included the search for three top specialists in a short period of time.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• We were looking for a team of experienced IT specialists who were able to lead the main directions in our company. In a short time, Smart Solutions found us developers and closed important vacancies for us. Thanks for the work and keep in touch.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

There was a great team consisting of 2 managers. Yeah, they covered our positions faster than required.

What was your primary form of communication with Smart Solutions?

Virtual Meeting

What did you find most impressive or unique about this company?

Communications.

Are there any areas for improvement or something Smart Solutions could have done differently?

We can't say anything.

BACKGROUND

Please describe your company and your position there.

I’m CEO KVikStudio. We create content that promotes business.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Smart Solutions?

I needed an HR-provider who could find me 1 Middle WP-developer and 2 Copywriters.

SOLUTION

How did you select this firm and what were the deciding factors?

Reputation of Smart Solutions. I knew about the company, but never used its services. When I had need of new employee, I decided to take a risk and it was the right decision.

Describe the project in detail and walk through their service package.

My company was growing, and I needed 3 more members for my team because I had big plans...

How many resources from the vendor's team worked with you, and what were their positions?

Human Resource Department: two HR-managers and HR-Director.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

We took all 3 candidates, who were proposed by Smart Solutions.

How effective was the workflow between your team and theirs?

Effective enough. We met. The interview was quite detailed. After 10 days, they gave us first candidates, after a few iterations we chose specialists, who matched perfectly.

What did you find most impressive or unique about this company?

Diversity of candidates. They can propose candidates with different hard and soft skills.

Are there any areas for improvement or something they could have done differently?

I think they can improve their site and texts on it. There are no complaints at work.

BACKGROUND

Please describe your company and your position there.

I am chief operating officer from digital marketing agency Wedex. Our team specializes in developing complex websites, SEO, SMM, PPC, Web-analysis.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Smart Solutions?

We have a large staff of different types of specialists. Most of them work as individual entrepreneurs, we aimed to find a company that would help with the support of all types of our employees.

SOLUTION

How did you select this firm and what were the deciding factors?

We knew about their skills because they’ve been doing the same for our partners for a long time.

Describe the project in detail and walk through their service package.

We were in need of a reliable contractor to help our employee with all the accounting. We needed support 24/7. Furthermore, we need to optimize taxes and to make all types of accounting correctly. They analyzed our taxed history, after they found the best way to make everything perfect according to law and saved us a lot of money.

How many resources from the vendor's team worked with you, and what were their positions?

It was Maryna, BPO Product Manager department, and her team

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

I can’t say how much, but we are saving a lot of money each month…

How effective was the workflow between your team and theirs?

The project management is excellent. They’re a great team and are very organized.

What did you find most impressive or unique about this company?

Expertise. Smart Solutions are really masters of their craft.

Are there any areas for improvement or something they could have done differently?

No, I can't think of any right now.

BACKGROUND

Please describe your company and your position there.

I’m CEO Komanda. We help owners of small and medium businesses to launch effective sites based on WordPress

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Smart Solutions?

Tech Recruitment. I need an HR-provider who can find me 2 Middle WP-developers and 1 Senior.

SOLUTION

How did you select this firm and what were the deciding factors?

I didn’t know about Smart Solutions before. We used to find WP-Developers by ourselves. But when we got a new Project, we faced a situation when we needed 3 new people in a short time. I asked a few Partners and they strongly recommended Smart Solutions.

Describe the project in detail and walk through their service package.

Smart Solutions is truly professional. They communicated very fast. I noticed they analyzed and established a profile of candidates scrupulously. After that they selected the best specialists so we were onboarded a new employee after 2 weeks. During month, they found for us another 2 specialists.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with 3 people: HRD, HR-manager, Project-manager

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

Yes. We didn’t look for another HR-provider or recruitment agency. We were totally satisfied with Smart Solutions

How effective was the workflow between your team and theirs?

It was really fast. 1 position was closed in 2 weeks, and other during month after

What did you find most impressive or unique about this company?

Speed. And also scrupulousness. They are really know what they do

Are there any areas for improvement or something they could have done differently?

I don’t know. Maybe it’s emotionally answer, but I still impressed by Smart Solutions.

BACKGROUND

Please describe your company and your position there.

I’m CEO Web-Systems Solutions. We are E-Commerce Shopify and a WordPress development company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Smart Solutions?

I need IT Staff Augmentation. I need a Partner who can help us very quiсkly to find 5 Developers for our new Project.

SOLUTION

How did you select this firm and what were the deciding factors?

Smart Solutions has a reputation of reliable Partner, and I was looking for a company, which has specialists, who can strengthen my team for new Project.

Describe the project in detail and walk through their service package.

It was fast communication. We signed an agreement in a few days and started to work. Big advantage of Smart Solutions is that its HR team was ready to help Us any time. They consulted us on questions of onboarding. And helped in the accounting and administration sphere.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with 4 people: HRD, 2 HR-managers, Product manager of BPO Dept

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

100% Success. We got everything we wanted in a short time.

How effective was the workflow between your team and theirs?

As I said before, they were ready to help any time. Also, they consulted Us in questions of accounting and administration. It was valuable.

What did you find most impressive or unique about this company?

Smart Solutions was a reliable partner, and I will contact them again when I need to expand my team.

Are there any areas for improvement or something they could have done differently?

They are really cool, I don’t know what they can do better.